Core
Discord bot credentials and guild
▼Channels
Channel assignments for logging, transcripts, and alerts
▼Categories
Ticket category assignments and escalation targets
▼Gmail
Google OAuth credentials and email settings
▼Ticket Behavior
Automation, limits, and messages
▼Enabled
Enabled
Enabled
Enabled
Enabled
Enabled
Variables: {staff_mention}, {staff_name}
Variables: {support_name}
Variables: {ping}, {hours}
Staff Threads
Private staff discussion threads on ticket channels
▼Enabled
Enabled
Pin Messages
Auto-pin welcome and escalation messages
▼Enabled
Enabled
Enabled
Surge Alerts
Ticket volume and staffing alerts
▼Enabled
Pattern Detection
Thresholds for automated pattern alerts
▼Logging
Log channel configuration (channels set in Channels section)
▼Log channels are configured in the Channels section. This section shows which logs are active based on configured channels.
Automation
Polling intervals and timer durations
▼Appearance
Embed colors, button labels, and emojis
▼Open tickets
Closed tickets
Claimed tickets
Escalated tickets
Info embeds
Staff
Staff IDs, emojis, and admin settings
▼Format: 123456:emoji,789012:emoji
Role IDs with staff permissions
Role IDs that cannot open tickets
e.g. 1,2,4
Advanced
Ports, URLs, game list, branding
▼Variables: {channel_name}, {email}, {date_opened}, {date_closed}