Broccolini Settings

Core

Discord credentials and guild

›

Channels

Log, transcript, and alert channels

›

Gmail

Google OAuth and email settings

›

Ticket Behavior

Automation, limits, and messages

›

Staff Threads

Private staff discussion threads

›

Pin Messages

Auto-pin welcome and escalations

›

Notifications

Surge, patterns, unclaimed, chat

›

Logging

Log channel configuration

›

Automation

Polling intervals and timers

›

Appearance

Colors, labels, emojis

›

Staff

Staff IDs, emojis, admin

›

Advanced

Ports, URLs, game list, branding

›

Core

Discord bot credentials and guild

▼

Discord Token

Application ID

Guild ID

Channels

Channel assignments for logging, transcripts, and alerts

▼

Transcript Channel

Logging Channel

Debugging Channel

Backup/Export Channel

Account Info Channel

Gmail Log Channel

Automation Log Channel

Rename Log Channel

Security Log Channel

System Log Channel

All Staff Channel

Chat Alert Channel

User Patterns Channel

Game Patterns Channel

Tag Patterns Channel

Escalation Patterns Channel

Staff Patterns Channel

Combined Patterns Channel

Gmail

Google OAuth credentials and email settings

▼

Google Client ID

Google Client Secret

Refresh Token

Support Email

Ticket Behavior

Automation, limits, and messages

▼

Auto-Close

Enabled

Auto-Close Hours

Reminders

Enabled

Reminder Hours

Priority System

Enabled

Claim Timeout

Enabled

Claim Timeout Hours

Auto-Unclaim

Enabled

Auto-Unclaim Hours

Allow Claim Overwrite

Enabled

Global Ticket Limit

Rate Limit (per user)

Rate Limit Window (min)

Role to Ping

Welcome Message

Claimed Message

Variables: {staff_mention}, {staff_name}

Unclaimed Message

Escalation Message

Variables: {support_name}

Reminder Message

Variables: {ping}, {hours}

Staff Threads

Private staff discussion threads on ticket channels

▼

Enabled

Thread Name

Auto-Add Role

Enabled

Staff Thread Role

Pin Messages

Auto-pin welcome and escalation messages

▼

Pin Initial Message

Enabled

Pin Escalation Message

Enabled

Suppress Pin Notice

Enabled

Notifications

Threshold milestones and trigger conditions by alert category

▼

Master (all categories)

All in category

Surge alerts fire when active ticket conditions cross thresholds — high volume, unclaimed queues, no staff online. Each alert escalates through its threshold list, spacing out pings as the condition persists. The counter resets when the condition clears.

Alert key

Alert disabled

Trigger conditions

Surge Role

Ticket Surge Count

Ticket Window (min)

Game Surge Count

Game Window (min)

Stale Count

Stale Hours

Needs Response Count

Needs Response Hours

Unclaimed Count

Unclaimed Minutes

Tier 3 Unclaimed (min)

Cooldown (min)

DND = Available

Enabled

No-Staff Cooldown (min)

No-Staff Ticket Threshold

Logging

Log channel configuration (channels set in Channels section)

▼

Log channels are configured in the Channels section. This section shows which logs are active based on configured channels.

Automation

Polling intervals and timer durations

▼

Gmail Poll Interval (sec)

Force-Close Timer (sec)

Appearance

Embed colors, button labels, and emojis

▼

Open Color

Open tickets

Closed Color

Closed tickets

Claimed Color

Claimed tickets

Escalated Color

Escalated tickets

Info Color

Info embeds

Close Button Label

Claim Button Label

Unclaim Button Label

Close Emoji

Claim Emoji

Unclaim Emoji

High Priority Emoji

Medium Priority Emoji

Low Priority Emoji

Claimer Emoji Fallback

Staff

Staff IDs, emojis, and admin settings

▼

Staff IDs (comma-separated)

Admin ID

Staff Emojis (userId:emoji, comma-separated)

Format: 123456:emoji,789012:emoji

Additional Staff Roles (comma-separated)

Role IDs with staff permissions

Blacklisted Roles (comma-separated)

Role IDs that cannot open tickets

Unclaimed Reminder Thresholds (hours, comma-separated)

e.g. 1,2,4

Advanced

Ports, URLs, game list, branding

▼

Bot Port

Healthcheck Host

Settings Port

Settings Domain

Internal API Port

Support Name

Logo URL

Game List (comma-separated)

Email Signature (HTML, use \n for breaks)

Close Subject Prefix

Close Message (email body)

Discord Close Message

Transcript Message

Variables: {channel_name}, {email}, {date_opened}, {date_closed}

Auto-Close Message

Settings

Core

Channels

Categories

Gmail

Ticket Behavior

Staff Threads

Pin Messages

Notifications

Logging

Automation

Appearance

Staff

Advanced

Core

Channels

Categories

Gmail

Ticket Behavior

Staff Threads

Pin Messages

Notifications

Logging

Automation

Appearance

Staff

Advanced