Settings

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Core

Discord bot credentials and guild

Channels

Channel assignments for logging, transcripts, and alerts

Categories

Ticket category assignments and escalation targets

Gmail

Google OAuth credentials and email settings

Ticket Behavior

Automation, limits, and messages

Enabled
Enabled
Enabled
Enabled
Variables: {staff_mention}, {staff_name}
Variables: {support_name}
Variables: {ping}, {hours}

Staff Threads

Private staff discussion threads on ticket channels

Enabled
Enabled

Pin Messages

Auto-pin welcome and escalation messages

Enabled
Enabled
Enabled

Logging

Log channel configuration (channels set in Channels section)

Log channels are configured in the Channels section. This section shows which logs are active based on configured channels.

Automation

Polling intervals and timer durations

Appearance

Embed colors, button labels, and emojis

Open tickets
Closed tickets
Claimed tickets
Escalated tickets
Info embeds

Staff

Admin and staff role settings

Role IDs with staff permissions
Role IDs that cannot open tickets

Advanced

Ports, URLs, game list, branding

Variables: {channel_name}, {email}, {date_opened}, {date_closed}
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