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Dynamic overflow categories

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indifferentketchup
2026-03-28 20:55:36 -05:00
parent 6b4fd65d4b
commit 1496a96274
10 changed files with 679 additions and 584 deletions
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.env.example
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@@ -16,9 +16,10 @@ TICKET_CATEGORY_ID= # Category for email-originated ticket channel
DISCORD_THREAD_CHANNEL_ID= # Text channel for Discord ticket threads (optional)
EMAIL_THREAD_CHANNEL_ID= # Text channel for email ticket threads (optional)
# Overflow categories when main hits 50 channels (comma-separated, optional)
# EMAIL_TICKET_OVERFLOW_CATEGORY_IDS=
# DISCORD_TICKET_OVERFLOW_CATEGORY_IDS=
# Category display names (primary must match the category name in Discord; overflow folders are created as "{name} (Overflow 1)", etc.)
TICKET_CATEGORY_NAME=Open Tickets
TICKET_T2_CATEGORY_NAME=Tier 2 Escalated Tickets
TICKET_T3_CATEGORY_NAME=Tier 3 Escalated Tickets
# Escalation categories (tier 2 and tier 3)
DISCORD_ESCALATED_CATEGORY_ID= # Fallback escalation category (Discord)