indifferentketchup/broccolini-bot
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Dynamic overflow categories

Browse Source
This commit is contained in:
indifferentketchup
2026-03-28 20:55:36 -05:00
parent 6b4fd65d4b
commit 1496a96274
10 changed files with 679 additions and 584 deletions
Download Patch File Download Diff File Expand all files Collapse all files

29
.env.test.example
View File

@@ -12,22 +12,23 @@ DISCORD_GUILD_ID= # Test server ID
# --- Discord: Channel & category IDs (test server) ---
# Ticket creation: set one or both; /panel and /email-routing choose behavior
DISCORD_TICKET_CATEGORY_ID=
TICKET_CATEGORY_ID=
# DISCORD_THREAD_CHANNEL_ID= # Text channel for Discord ticket threads (optional)
# EMAIL_THREAD_CHANNEL_ID= # Text channel for email ticket threads (optional)
DISCORD_TICKET_CATEGORY_ID= # Category for Discord-originated ticket channels (test)
TICKET_CATEGORY_ID= # Category for email-originated ticket channels (test)
DISCORD_THREAD_CHANNEL_ID= # Text channel for Discord ticket threads (optional)
EMAIL_THREAD_CHANNEL_ID= # Text channel for email ticket threads (optional)
# Overflow categories when main hits 50 channels (comma-separated, optional)
# EMAIL_TICKET_OVERFLOW_CATEGORY_IDS=
# DISCORD_TICKET_OVERFLOW_CATEGORY_IDS=
# Category display names (primary must match the category name in Discord; overflow folders are created as "{name} (Overflow 1)", etc.)
TICKET_CATEGORY_NAME=Open Tickets
TICKET_T2_CATEGORY_NAME=Tier 2 Escalated Tickets
TICKET_T3_CATEGORY_NAME=Tier 3 Escalated Tickets
# Escalation (optional for test)
# DISCORD_ESCALATED_CATEGORY_ID=
# EMAIL_ESCALATED_CATEGORY_ID= # legacy alias: ESCALATED_CATEGORY_ID
DISCORD_ESCALATED2_CHANNEL_ID=
DISCORD_ESCALATED3_CHANNEL_ID=
EMAIL_ESCALATED2_CHANNEL_ID= # Tier 2 category ID (email); env name *_CHANNEL_* is legacy
EMAIL_ESCALATED3_CHANNEL_ID=
# Escalation categories (tier 2 and tier 3; optional for minimal test)
DISCORD_ESCALATED_CATEGORY_ID= # Fallback escalation category (Discord)
EMAIL_ESCALATED_CATEGORY_ID= # Fallback escalation category (email); legacy alias: ESCALATED_CATEGORY_ID
DISCORD_ESCALATED2_CHANNEL_ID= # Tier 2 escalation category/channel (Discord)
DISCORD_ESCALATED3_CHANNEL_ID= # Tier 3 escalation category/channel (Discord)
EMAIL_ESCALATED2_CHANNEL_ID= # Tier 2 escalation category ID (email); env name *_CHANNEL_* is legacy
EMAIL_ESCALATED3_CHANNEL_ID= # Tier 3 escalation category ID (email)
# --- Logging, transcripts, and utility ---
ROLE_ID_TO_PING=