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Dynamic overflow categories

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indifferentketchup
2026-03-28 20:55:36 -05:00
parent 6b4fd65d4b
commit 1496a96274
10 changed files with 679 additions and 584 deletions
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35
gmail-poll.js
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@@ -19,7 +19,7 @@ const {
getFormattedDate
} = require('./utils');
const { getGmailClient } = require('./services/gmail');
const { getNextTicketNumber, checkTicketLimits, pickTicketCategoryId, createEmailTicketAsThread } = require('./services/tickets');
const { getNextTicketNumber, checkTicketLimits, getOrCreateTicketCategory, createEmailTicketAsThread } = require('./services/tickets');
const { getEmailRouting } = require('./services/guildSettings');
const { logError } = require('./services/debugLog');
@@ -125,8 +125,9 @@ async function poll(client) {
.select('gmailThreadId discordThreadId status')
.lean();
let ticketChan = null;
let isReopened = false;
let ticketChan = null;
let parentCategoryIdForTicket = null;
let isReopened = false;
if (existing && existing.discordThreadId) {
ticketChan = await guild.channels
@@ -166,17 +167,24 @@ async function poll(client) {
const routing = await getEmailRouting(guild.id);
if (routing === 'thread' && CONFIG.EMAIL_THREAD_CHANNEL_ID) {
ticketChan = await createEmailTicketAsThread(guild, number, chanName);
parentCategoryIdForTicket = ticketChan.parent?.parentId ?? null;
} else {
const emailCategoryIds = [CONFIG.TICKET_CATEGORY_ID, ...(CONFIG.EMAIL_TICKET_OVERFLOW_CATEGORY_IDS || [])];
const parentId = pickTicketCategoryId(guild, emailCategoryIds);
if (!parentId) {
throw new Error('Email ticket category not found or all categories full (50 channels max)');
const parentId = await getOrCreateTicketCategory(
guild,
CONFIG.TICKET_CATEGORY_ID,
CONFIG.TICKET_CATEGORY_NAME
);
parentCategoryIdForTicket = parentId;
try {
ticketChan = await guild.channels.create({
name: chanName,
type: ChannelType.GuildText,
parent: parentId
});
} catch (createErr) {
console.error('Channel create error (email ticket):', createErr);
throw createErr;
}
ticketChan = await guild.channels.create({
name: chanName,
type: ChannelType.GuildText,
parent: parentId
});
}
} catch (err) {
console.error('Channel create error (payload):', {
@@ -297,7 +305,8 @@ async function poll(client) {
status: 'open',
ticketNumber: number,
priority: defaultPriority,
lastActivity: now
lastActivity: now,
parentCategoryId: parentCategoryIdForTicket
}
},
{ upsert: true, new: true }