Sync broccolini-bot: rename from zammad, docs in docs/, security gitignore, remove zammad deps

Co-authored-by: Cursor <cursoragent@cursor.com>

.env.test.example

@@ -0,0 +1,114 @@
+# =============================================================================
+# Broccolini Bot – Test environment template (no secrets)
+# Copy to .env.test and fill with TEST-only values. Run with ENV_FILE=.env.test
+# so changes are tried here first, then migrated to .env after confirmation.
+# See ENV_AND_SECURITY.md. Never commit .env or .env.test.
+# =============================================================================
+
+# --- Discord: Core (use a test guild / bot if possible) ---
+DISCORD_TOKEN=
+DISCORD_APPLICATION_ID=
+DISCORD_GUILD_ID=
+
+# --- Discord: Channel & category IDs (test server) ---
+DISCORD_TICKET_CATEGORY_ID=
+TICKET_CATEGORY_ID=
+DISCORD_THREAD_CHANNEL_ID=
+EMAIL_THREAD_CHANNEL_ID=
+
+# --- Escalation (optional for test) ---
+DISCORD_ESCALATED_CATEGORY_ID=
+EMAIL_ESCALATED_CATEGORY_ID=
+DISCORD_ESCALATED2_CHANNEL_ID=
+DISCORD_ESCALATED3_CHANNEL_ID=
+EMAIL_ESCALATED2_CHANNEL_ID=
+EMAIL_ESCALATED3_CHANNEL_ID=
+
+# --- Logging & utility ---
+ROLE_ID_TO_PING=
+TRANSCRIPT_CHANNEL_ID=
+LOGGING_CHANNEL_ID=
+DEBUGGING_CHANNEL_ID=
+BACKUP_EXPORT_CHANNEL_ID=
+ACCOUNT_INFO_CHANNEL_ID=
+DISCORD_CHANNEL_ID=
+
+# --- Buttons / copy ---
+ESCALATION_MESSAGE=
+BUTTON_LABEL_CLOSE=Close Ticket
+BUTTON_LABEL_CLAIM=Claim
+BUTTON_LABEL_UNCLAIM=Unclaim
+BUTTON_EMOJI_CLOSE=🔒
+BUTTON_EMOJI_CLAIM=📌
+BUTTON_EMOJI_UNCLAIM=🔓
+
+# --- Google / Gmail (test inbox or same as prod – your choice) ---
+GOOGLE_CLIENT_ID=
+GOOGLE_CLIENT_SECRET=
+REFRESH_TOKEN=
+MY_EMAIL=
+
+# --- Server ---
+NGROK_URL=
+DISCORD_ONLY_PORT=5001
+
+# --- Database (use a separate test DB or db name to avoid data loss) ---
+MONGODB_URI=
+
+# --- Branding & copy ---
+SUPPORT_NAME=Support (Test)
+LOGO_URL=
+EMAIL_SIGNATURE=
+TICKET_CLOSE_SUBJECT_PREFIX=[Resolved]
+TICKET_CLOSE_MESSAGE=
+TICKET_CLOSE_SIGNATURE=
+DISCORD_CLOSE_MESSAGE=
+DISCORD_TRANSCRIPT_MESSAGE=
+DISCORD_AUTO_CLOSE_MESSAGE=
+
+# --- Limits & permissions ---
+GLOBAL_TICKET_LIMIT=5
+TICKET_LIMIT_PER_CATEGORY=3
+RATE_LIMIT_TICKETS_PER_USER=0
+RATE_LIMIT_WINDOW_MINUTES=60
+BLACKLISTED_ROLES=
+ADDITIONAL_STAFF_ROLES=
+
+# --- Auto-close / reminders ---
+AUTO_CLOSE_ENABLED=false
+AUTO_CLOSE_AFTER_HOURS=72
+AUTO_CLOSE_MESSAGE=
+REMINDER_ENABLED=false
+REMINDER_AFTER_HOURS=24
+REMINDER_MESSAGE=
+TICKET_WELCOME_MESSAGE=
+TICKET_CLAIMED_MESSAGE=
+TICKET_UNCLAIMED_MESSAGE=
+
+# --- Priority ---
+PRIORITY_ENABLED=false
+DEFAULT_PRIORITY=normal
+PRIORITY_HIGH_EMOJI=🔴
+PRIORITY_MEDIUM_EMOJI=🟡
+PRIORITY_LOW_EMOJI=🟢
+
+# --- Claiming ---
+CLAIM_TIMEOUT_ENABLED=false
+CLAIM_TIMEOUT_HOURS=48
+AUTO_UNCLAIM_ENABLED=false
+AUTO_UNCLAIM_AFTER_HOURS=24
+ALLOW_CLAIM_OVERWRITE=false
+
+# --- Thread (legacy) ---
+USE_THREADS=false
+THREAD_PARENT_CHANNEL=
+
+# --- Game list ---
+GAME_LIST=Project Zomboid, Minecraft, ...
+
+# --- Embed colors ---
+EMBED_COLOR_OPEN=0x00FF00
+EMBED_COLOR_CLOSED=0xFF0000
+EMBED_COLOR_CLAIMED=0xFFFF00
+EMBED_COLOR_ESCALATED=0xFF6600
+EMBED_COLOR_INFO=0x1e2124