diff --git a/README.md b/README.md
index d3759f0..4741c3d 100644
--- a/README.md
+++ b/README.md
@@ -35,7 +35,7 @@ Built for game-server hosting support (Indifferent Broccoli), with game detectio
 ---
 
 ## Features
-
+###########
 ### Email → Discord
 
 - Polls Gmail about every **30 seconds** for new mail.
diff --git a/handlers/commands.js b/handlers/commands.js
index e2de7f8..719e819 100644
--- a/handlers/commands.js
+++ b/handlers/commands.js
@@ -149,13 +149,17 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
   });
 
   if (!isDiscordTicket && ticket.gmailThreadId) {
-    const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME) + (reason ? `\n\nReason: ${reason}` : '');
-    await sendTicketNotificationEmail(
-      ticket,
-      `Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`,
-      emailBody,
-      interaction.member?.displayName || interaction.user.username
-    );
+    try {
+      const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME) + (reason ? `\n\nReason: ${reason}` : '');
+      await sendTicketNotificationEmail(
+        ticket,
+        `Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`,
+        emailBody,
+        interaction.member?.displayName || interaction.user.username
+      );
+    } catch (emailErr) {
+      console.error('Escalation email failed (non-fatal):', emailErr.message);
+    }
   }
 
   if (nextTier === 2 && ticket.welcomeMessageId) {
@@ -1204,4 +1208,4 @@ async function handleAutocomplete(interaction) {
   }
 }
 
-module.exports = { handleCommand, handleContextMenu, handleAutocomplete, runEscalation, runDeescalation };
+module.exports = { handleCommand, handleContextMenu, handleAutocomplete, runEscalation, runDeescalation };
\ No newline at end of file
diff --git a/package-lock.json b/package-lock.json
index 7fb4285..359381c 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -15,7 +15,8 @@
         "express": "^5.2.1",
         "googleapis": "^171.4.0",
         "mongodb": "^7.1.0",
-        "mongoose": "^6.12.0"
+        "mongoose": "^6.12.0",
+        "p-queue": "^6.6.2"
       }
     },
     "node_modules/@aws-crypto/sha256-browser": {
@@ -2464,6 +2465,11 @@
         "node": ">= 0.6"
       }
     },
+    "node_modules/eventemitter3": {
+      "version": "4.0.7",
+      "resolved": "https://registry.npmjs.org/eventemitter3/-/eventemitter3-4.0.7.tgz",
+      "integrity": "sha512-8guHBZCwKnFhYdHr2ysuRWErTwhoN2X8XELRlrRwpmfeY2jjuUN4taQMsULKUVo1K4DvZl+0pgfyoysHxvmvEw=="
+    },
     "node_modules/express": {
       "version": "5.2.1",
       "resolved": "https://registry.npmjs.org/express/-/express-5.2.1.tgz",
@@ -3366,6 +3372,40 @@
         "wrappy": "1"
       }
     },
+    "node_modules/p-finally": {
+      "version": "1.0.0",
+      "resolved": "https://registry.npmjs.org/p-finally/-/p-finally-1.0.0.tgz",
+      "integrity": "sha512-LICb2p9CB7FS+0eR1oqWnHhp0FljGLZCWBE9aix0Uye9W8LTQPwMTYVGWQWIw9RdQiDg4+epXQODwIYJtSJaow==",
+      "engines": {
+        "node": ">=4"
+      }
+    },
+    "node_modules/p-queue": {
+      "version": "6.6.2",
+      "resolved": "https://registry.npmjs.org/p-queue/-/p-queue-6.6.2.tgz",
+      "integrity": "sha512-RwFpb72c/BhQLEXIZ5K2e+AhgNVmIejGlTgiB9MzZ0e93GRvqZ7uSi0dvRF7/XIXDeNkra2fNHBxTyPDGySpjQ==",
+      "dependencies": {
+        "eventemitter3": "^4.0.4",
+        "p-timeout": "^3.2.0"
+      },
+      "engines": {
+        "node": ">=8"
+      },
+      "funding": {
+        "url": "https://github.com/sponsors/sindresorhus"
+      }
+    },
+    "node_modules/p-timeout": {
+      "version": "3.2.0",
+      "resolved": "https://registry.npmjs.org/p-timeout/-/p-timeout-3.2.0.tgz",
+      "integrity": "sha512-rhIwUycgwwKcP9yTOOFK/AKsAopjjCakVqLHePO3CC6Mir1Z99xT+R63jZxAT5lFZLa2inS5h+ZS2GvR99/FBg==",
+      "dependencies": {
+        "p-finally": "^1.0.0"
+      },
+      "engines": {
+        "node": ">=8"
+      }
+    },
     "node_modules/package-json-from-dist": {
       "version": "1.0.1",
       "resolved": "https://registry.npmjs.org/package-json-from-dist/-/package-json-from-dist-1.0.1.tgz",