audit week 3 quality batch: QUAL-004/005/007/008/010 + SEC-002

QUAL-004 handlers/messages.js — DM-on-customer-reply now reads
guild.members.cache.get(claimerId) first and only falls back to
guild.members.fetch on cache miss. Avoids a REST round-trip per non-staff
reply on busy tickets. GuildMembers intent already keeps the cache warm.

QUAL-005 handlers/buttons.js (runFinalClose) + handlers/commands/close.js
(finalizeForceClose) — close paths now $unset welcomeMessageId alongside
the status: 'closed' write. Stops a stale message-ID from carrying into a
future reopen on the same Gmail thread, where escalation's "edit welcome
buttons" path would silently fail trying to fetch a message in a deleted
channel.

QUAL-007 services/configPersistence.js — writeEnvFile mismatch error now
includes the missing/extra key sets, not just count vs count. Saves the
operator from guessing which key vanished after a partial write.

QUAL-008 utils.js stripEmailQuotes — replaced order-dependent first-match
loop with an earliest-match-across-all-markers scan. The previous code
could truncate at a late "_____" signature underline even when an earlier
"On X wrote:" reply header was the real cutoff. New test in
tests/utils.test.js exercises the dual-marker case.

QUAL-010 broccolini-discord.js — moved `let httpServer / internalServer /
appReady` declarations from after the ready handler to before it. Same
runtime behavior (module-load completes before ready fires asynchronously),
but the read order now matches the assignment order.

SEC-002 routes/internalApi.js — POST /restart now goes through a tighter
2/min limiter on top of the shared 10/min internalLimiter. Defense in
depth in case INTERNAL_API_SECRET ever leaks; an attacker with the secret
can no longer crash-loop the container.

Skipped: QUAL-009 (re-checked the regex; ^\s*\n* → \n is already
idempotent — the audit finding was incorrect).

vitest run: 88/88 (one new test for QUAL-008).

routes/internalApi.js

@@ -19,6 +19,17 @@ const internalLimiter = rateLimit({
   message: { error: 'Too many requests, please try again later.' }
 });
 
+// /restart calls process.exit; defense-in-depth tighter floor in case the
+// shared INTERNAL_API_SECRET ever leaks. 2/min is enough for an operator-
+// driven retry but not enough to crash-loop the container.
+const restartLimiter = rateLimit({
+  windowMs: 60 * 1000,
+  max: 2,
+  standardHeaders: true,
+  legacyHeaders: false,
+  message: { error: 'Too many restart attempts.' }
+});
+
 router.use(internalLimiter);
 
 // Middleware: verify internal secret
@@ -111,7 +122,7 @@ router.get('/discord/guild', async (req, res) => {
 // POST /restart — restart the bot process
 let scheduledRestart = null;
 
-router.post('/restart', express.json(), (req, res) => {
+router.post('/restart', restartLimiter, express.json(), (req, res) => {
   const { mode, scheduledFor } = req.body;
 
   if (mode === 'immediate') {