From 410f8b043e74ee57678fc9851aa83850a76b8ef8 Mon Sep 17 00:00:00 2001
From: indifferentketchup <samkintop@gmail.com>
Date: Tue, 21 Apr 2026 19:50:11 +0000
Subject: [PATCH] fix: add Escalate button to email ticket welcome embed
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gmail-poll.js was hand-rolling its own Close+Claim-only action row.
Replaced with getTicketActionRow({ escalationTier: 0 }) — same helper
panel-created tickets use. Email and Discord tickets now show identical
buttons on creation: Close, Claim, Escalate.
---
 gmail-poll.js | 18 +++---------------
 1 file changed, 3 insertions(+), 15 deletions(-)

diff --git a/gmail-poll.js b/gmail-poll.js
index 04d529f..0cbeb09 100644
--- a/gmail-poll.js
+++ b/gmail-poll.js
@@ -3,9 +3,7 @@
  */
 const {
   ChannelType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  ButtonStyle,
+  
   EmbedBuilder
 } = require('discord.js');
 const { mongoose, withRetry } = require('./db-connection');
@@ -23,6 +21,7 @@ const { getGmailClient } = require('./services/gmail');
 const { getNextTicketNumber, checkTicketLimits, getOrCreateTicketCategory, toDiscordSafeName, getSenderLocal } = require('./services/tickets');
 const { logError, logGmail, logAutomation } = require('./services/debugLog');
 const { enqueueSend } = require('./services/channelQueue');
+const { getTicketActionRow } = require('./utils/ticketComponents');
 
 const Ticket = mongoose.model('Ticket');
 const Transcript = mongoose.model('Transcript');
@@ -230,18 +229,7 @@ async function poll(client) {
             ? GAME_NAME_TO_KEY[detectedGame] || null
             : null;
 
-        const buttons = new ActionRowBuilder().addComponents(
-          new ButtonBuilder()
-            .setCustomId('close_ticket')
-            .setLabel(CONFIG.BUTTON_LABEL_CLOSE)
-            .setEmoji(CONFIG.BUTTON_EMOJI_CLOSE)
-            .setStyle(ButtonStyle.Secondary),
-          new ButtonBuilder()
-            .setCustomId('claim_ticket')
-            .setLabel(CONFIG.BUTTON_LABEL_CLAIM)
-            .setEmoji(CONFIG.BUTTON_EMOJI_CLAIM)
-            .setStyle(ButtonStyle.Secondary)
-        );
+        const buttons = getTicketActionRow({ escalationTier: 0 });
 
         const ticketInfoEmbed = new EmbedBuilder()
           .setColor(CONFIG.EMBED_COLOR_INFO)