Initial commit

Co-authored-by: Cursor <cursoragent@cursor.com>
2026-02-10 08:22:19 -06:00
commit 519788c633
39 changed files with 17121 additions and 0 deletions
--- a/handlers/messages.js
+++ b/handlers/messages.js
@@ -0,0 +1,94 @@
+/**
+ * Discord messageCreate handler – forwards staff replies to Gmail and Zammad.
+ */
+const { mongoose } = require('../db-connection');
+const { CONFIG } = require('../config');
+const { ZAMMAD } = require('../config');
+const { extractRawEmail } = require('../utils');
+const { getGmailClient, sendGmailReply } = require('../services/gmail');
+const { addZammadArticle } = require('../services/zammad');
+const { updateTicketActivity } = require('../services/tickets');
+
+const Ticket = mongoose.model('Ticket');
+
+/**
+ * Handle a Discord message in a ticket channel → relay to Gmail (email tickets only) + Zammad.
+ */
+async function handleDiscordReply(m) {
+  if (m.author.bot || m.interaction) return;
+
+  const ticket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
+  if (!ticket) return;
+
+  const discordUser = m.member?.displayName || m.author.username;
+
+  // Discord-originated tickets: no Gmail thread; only add reply to Zammad.
+  if (ticket.gmailThreadId.startsWith('discord-')) {
+    if (ticket.zammadTicketId && ZAMMAD.URL && ZAMMAD.TOKEN) {
+      try {
+        await addZammadArticle(ticket.zammadTicketId, m.content, { from: discordUser });
+      } catch (zErr) {
+        console.error('Zammad article (Discord ticket reply) failed:', zErr.response?.data || zErr.message);
+      }
+    }
+    return;
+  }
+
+  // Email tickets: send reply via Gmail and add to Zammad.
+  try {
+    const gmail = getGmailClient();
+    const thread = await gmail.users.threads.get({
+      userId: 'me',
+      id: ticket.gmailThreadId
+    });
+
+    const last = [...thread.data.messages].reverse().find(msg => {
+      const from =
+        msg.payload.headers.find(h => h.name === 'From')?.value || '';
+      return !from.toLowerCase().includes(CONFIG.MY_EMAIL);
+    });
+
+    if (!last) return;
+
+    let recipient =
+      last.payload.headers.find(h => h.name === 'From')?.value || '';
+    const replyTo =
+      last.payload.headers.find(h => h.name === 'Reply-To')?.value;
+    if (replyTo) recipient = replyTo;
+
+    const subject =
+      last.payload.headers.find(h => h.name === 'Subject')?.value ||
+      'Support';
+    const msgId =
+      last.payload.headers.find(h => h.name === 'Message-ID')?.value;
+
+    const recipientEmail = extractRawEmail(recipient).toLowerCase();
+    if (!recipientEmail || recipientEmail === CONFIG.MY_EMAIL) {
+      console.warn('Bad recipient for reply:', recipientEmail);
+      return;
+    }
+
+    await sendGmailReply(
+      ticket.gmailThreadId,
+      m.content,
+      recipientEmail,
+      subject,
+      discordUser,
+      msgId
+    );
+
+    await updateTicketActivity(ticket.gmailThreadId);
+
+    if (ticket.zammadTicketId && ZAMMAD.URL && ZAMMAD.TOKEN) {
+      try {
+        await addZammadArticle(ticket.zammadTicketId, m.content, { from: discordUser });
+      } catch (zErr) {
+        console.error('Zammad article (Discord reply) failed:', zErr.response?.data || zErr.message);
+      }
+    }
+  } catch (e) {
+    console.error('REPLY ERROR:', e);
+  }
+}
+
+module.exports = { handleDiscordReply };