From 5b6d53266196ec47ecd1ac9644672b83a4cdc101 Mon Sep 17 00:00:00 2001
From: samkintop <samkintop@gmail.com>
Date: Sat, 4 Apr 2026 03:19:52 +0000
Subject: [PATCH] fix: wrap escalation email in try/catch

---
 handlers/commands.js | 20 ++++++++++++--------
 1 file changed, 12 insertions(+), 8 deletions(-)

diff --git a/handlers/commands.js b/handlers/commands.js
index e2de7f8..719e819 100644
--- a/handlers/commands.js
+++ b/handlers/commands.js
@@ -149,13 +149,17 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
   });
 
   if (!isDiscordTicket && ticket.gmailThreadId) {
-    const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME) + (reason ? `\n\nReason: ${reason}` : '');
-    await sendTicketNotificationEmail(
-      ticket,
-      `Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`,
-      emailBody,
-      interaction.member?.displayName || interaction.user.username
-    );
+    try {
+      const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME) + (reason ? `\n\nReason: ${reason}` : '');
+      await sendTicketNotificationEmail(
+        ticket,
+        `Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`,
+        emailBody,
+        interaction.member?.displayName || interaction.user.username
+      );
+    } catch (emailErr) {
+      console.error('Escalation email failed (non-fatal):', emailErr.message);
+    }
   }
 
   if (nextTier === 2 && ticket.welcomeMessageId) {
@@ -1204,4 +1208,4 @@ async function handleAutocomplete(interaction) {
   }
 }
 
-module.exports = { handleCommand, handleContextMenu, handleAutocomplete, runEscalation, runDeescalation };
+module.exports = { handleCommand, handleContextMenu, handleAutocomplete, runEscalation, runDeescalation };
\ No newline at end of file