strip: remove pattern/surge/chat alert monitoring + unused commands
- delete services/{patternChecker,patternStore,surgeChecker,chatAlertChecker,staffNotifications,staffChannel,notificationRegistry,notificationEnabled,staffPresence}.js
- remove /notification, /staffnotification, /tag, /priority
- /escalate: drop action param, always unclaim
- purge PATTERN_*, SURGE_*, CHAT_ALERT_*, STAFF_* env vars from config + .env.example
- drop StaffNotification model
- ~2500 LOC removed
- settings-site /internal/notifications/* endpoints gone (UI will 404 until trimmed)
This commit is contained in:
48
.env.example
48
.env.example
@@ -112,16 +112,10 @@ PRIORITY_MEDIUM_EMOJI=🟡
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PRIORITY_LOW_EMOJI=🟢
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# --- Claiming ---
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CLAIM_TIMEOUT_ENABLED=false
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CLAIM_TIMEOUT_HOURS=48
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AUTO_UNCLAIM_ENABLED=false
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AUTO_UNCLAIM_AFTER_HOURS=24
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ALLOW_CLAIM_OVERWRITE=false
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STAFF_EMOJIS=224692549225283584:🍅 # userId:emoji pairs, comma-separated
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CLAIMER_EMOJI_FALLBACK=🎫 # fallback if claimer has no entry in STAFF_EMOJIS
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ADMIN_ID= # Discord user ID of the bot admin (for /staffnotification)
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STAFF_NOTIFICATION_CATEGORY_ID= # Category for staff notification channels (created by /notification add)
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UNCLAIMED_REMINDER_THRESHOLDS=1,2,4 # Comma-separated hour thresholds for unclaimed ticket alerts
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ADMIN_ID= # Discord user ID of the bot admin (for Gmail OAuth failure DMs)
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FORCE_CLOSE_TIMER_SECONDS=60 # Seconds to wait before force-closing a ticket (default 60)
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GMAIL_POLL_INTERVAL_SECONDS=30 # Gmail poll interval in seconds (default 30)
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GMAIL_LOG_CHANNEL_ID= # Channel for Gmail poll activity logs
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@@ -130,46 +124,6 @@ RENAME_LOG_CHANNEL_ID= # Channel for channel rename queue log
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SECURITY_LOG_CHANNEL_ID= # Channel for security/audit logs
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SYSTEM_LOG_CHANNEL_ID= # Channel for bot lifecycle logs (startup, shutdown, DB events)
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# --- Pattern detection ---
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USER_PATTERNS_CHANNEL_ID= # Channel for repeat-user pattern alerts
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GAME_PATTERNS_CHANNEL_ID= # Channel for game-specific pattern alerts
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TAG_PATTERNS_CHANNEL_ID= # Channel for ticket tag pattern alerts
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ESCALATION_PATTERNS_CHANNEL_ID= # Channel for escalation pattern alerts
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STAFF_PATTERNS_CHANNEL_ID= # Channel for staff workload pattern alerts
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COMBINED_PATTERNS_CHANNEL_ID= # Channel for combined/cross-cutting pattern alerts
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PATTERN_USER_TICKET_THRESHOLD=3 # Tickets per user before alerting
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PATTERN_GAME_TICKET_THRESHOLD=10 # Tickets per game before alerting
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PATTERN_STAFF_STALE_PING_THRESHOLD=5 # Stale pings before alerting
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PATTERN_ESCALATION_THRESHOLD=3 # Escalations before alerting
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PATTERN_RAPID_CLOSE_SECONDS=120 # Seconds; closes faster than this are flagged
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PATTERN_UNCLAIMED_HOURS=4 # Hours unclaimed before flagging
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PATTERN_CHECK_INTERVAL_MINUTES=30 # Minutes between pattern check runs
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# --- Surge & chat alerts ---
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ALL_STAFF_CHANNEL_ID= # Channel for staff surge alerts
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ALL_STAFF_CHAT_ALERT_CHANNEL_ID= # Channel for chat monitoring alerts
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SURGE_ROLE_ID= # Role to ping on surge alerts
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SURGE_TICKET_COUNT=10 # Ticket count to trigger surge
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SURGE_TICKET_WINDOW_MINUTES=30 # Window for ticket surge
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SURGE_GAME_TICKET_COUNT=5 # Per-game ticket count for surge
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SURGE_GAME_TICKET_WINDOW_MINUTES=30 # Window for game surge
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SURGE_STALE_COUNT=8 # Stale tickets to trigger alert
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SURGE_STALE_HOURS=2 # Hours before ticket is stale
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SURGE_NEEDS_RESPONSE_COUNT=5 # Tickets awaiting response to trigger alert
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SURGE_NEEDS_RESPONSE_HOURS=1 # Hours awaiting response
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SURGE_UNCLAIMED_COUNT=5 # Unclaimed tickets for surge alert
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SURGE_UNCLAIMED_MINUTES=30 # Minutes unclaimed before counting
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SURGE_TIER3_UNCLAIMED_MINUTES=15 # Minutes before tier 3 unclaimed alert
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SURGE_COOLDOWN_MINUTES=60 # Cooldown between surge alerts
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CHAT_ALERT_CHANNEL_IDS= # Comma-separated channel IDs to monitor
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CHAT_ALERT_MESSAGE_COUNT=5 # Unresponded messages to trigger alert
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CHAT_ALERT_HOURS_WITHOUT_RESPONSE=2 # Hours without staff response to alert
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CHAT_ALERT_COOLDOWN_MINUTES=60 # Cooldown between chat alerts
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STAFF_IDS= # Comma-separated Discord user IDs of all staff members
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SURGE_NO_STAFF_COOLDOWN_MINUTES=30 # Cooldown between zero-staff alerts
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SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD=3 # Min open tickets before alerting
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STAFF_DND_COUNTS_AS_AVAILABLE=false # Whether DND status counts as available
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# --- Staff threads ---
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STAFF_THREAD_ENABLED=false # Create a private staff thread on each ticket channel
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STAFF_THREAD_NAME=Staff Discussion # Name of the private thread
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