huge changes

.env.example

@@ -122,6 +122,71 @@ CLAIMER_EMOJI_FALLBACK=🎫                 # fallback if claimer has no entry i
 ADMIN_ID=                                 # Discord user ID of the bot admin (for /staffnotification)
 STAFF_NOTIFICATION_CATEGORY_ID=           # Category for staff notification channels (created by /notification add)
 UNCLAIMED_REMINDER_THRESHOLDS=1,2,4       # Comma-separated hour thresholds for unclaimed ticket alerts
+FORCE_CLOSE_TIMER_SECONDS=60              # Seconds to wait before force-closing a ticket (default 60)
+GMAIL_POLL_INTERVAL_SECONDS=30            # Gmail poll interval in seconds (default 30)
+GMAIL_LOG_CHANNEL_ID=                     # Channel for Gmail poll activity logs
+AUTOMATION_LOG_CHANNEL_ID=                # Channel for auto-close/auto-unclaim/reminder logs
+RENAME_LOG_CHANNEL_ID=                    # Channel for channel rename queue logs
+SECURITY_LOG_CHANNEL_ID=                  # Channel for security/audit logs
+SYSTEM_LOG_CHANNEL_ID=                    # Channel for bot lifecycle logs (startup, shutdown, DB events)
+
+# --- Pattern detection ---
+USER_PATTERNS_CHANNEL_ID=                 # Channel for repeat-user pattern alerts
+GAME_PATTERNS_CHANNEL_ID=                 # Channel for game-specific pattern alerts
+TAG_PATTERNS_CHANNEL_ID=                  # Channel for ticket tag pattern alerts
+ESCALATION_PATTERNS_CHANNEL_ID=           # Channel for escalation pattern alerts
+STAFF_PATTERNS_CHANNEL_ID=                # Channel for staff workload pattern alerts
+COMBINED_PATTERNS_CHANNEL_ID=             # Channel for combined/cross-cutting pattern alerts
+PATTERN_USER_TICKET_THRESHOLD=3           # Tickets per user before alerting
+PATTERN_GAME_TICKET_THRESHOLD=10          # Tickets per game before alerting
+PATTERN_STAFF_STALE_PING_THRESHOLD=5      # Stale pings before alerting
+PATTERN_ESCALATION_THRESHOLD=3            # Escalations before alerting
+PATTERN_RAPID_CLOSE_SECONDS=120           # Seconds; closes faster than this are flagged
+PATTERN_UNCLAIMED_HOURS=4                 # Hours unclaimed before flagging
+PATTERN_CHECK_INTERVAL_MINUTES=30         # Minutes between pattern check runs
+
+# --- Surge & chat alerts ---
+ALL_STAFF_CHANNEL_ID=                     # Channel for staff surge alerts
+ALL_STAFF_CHAT_ALERT_CHANNEL_ID=          # Channel for chat monitoring alerts
+SURGE_ROLE_ID=                            # Role to ping on surge alerts
+SURGE_TICKET_COUNT=10                     # Ticket count to trigger surge
+SURGE_TICKET_WINDOW_MINUTES=30            # Window for ticket surge
+SURGE_GAME_TICKET_COUNT=5                 # Per-game ticket count for surge
+SURGE_GAME_TICKET_WINDOW_MINUTES=30       # Window for game surge
+SURGE_STALE_COUNT=8                       # Stale tickets to trigger alert
+SURGE_STALE_HOURS=2                       # Hours before ticket is stale
+SURGE_NEEDS_RESPONSE_COUNT=5              # Tickets awaiting response to trigger alert
+SURGE_NEEDS_RESPONSE_HOURS=1              # Hours awaiting response
+SURGE_UNCLAIMED_COUNT=5                   # Unclaimed tickets for surge alert
+SURGE_UNCLAIMED_MINUTES=30                # Minutes unclaimed before counting
+SURGE_TIER3_UNCLAIMED_MINUTES=15          # Minutes before tier 3 unclaimed alert
+SURGE_COOLDOWN_MINUTES=60                 # Cooldown between surge alerts
+CHAT_ALERT_CHANNEL_IDS=                   # Comma-separated channel IDs to monitor
+CHAT_ALERT_MESSAGE_COUNT=5                # Unresponded messages to trigger alert
+CHAT_ALERT_HOURS_WITHOUT_RESPONSE=2       # Hours without staff response to alert
+CHAT_ALERT_COOLDOWN_MINUTES=60            # Cooldown between chat alerts
+STAFF_IDS=                                # Comma-separated Discord user IDs of all staff members
+SURGE_NO_STAFF_COOLDOWN_MINUTES=30        # Cooldown between zero-staff alerts
+SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD=3    # Min open tickets before alerting
+STAFF_DND_COUNTS_AS_AVAILABLE=false       # Whether DND status counts as available
+
+# --- Staff threads ---
+STAFF_THREAD_ENABLED=false                # Create a private staff thread on each ticket channel
+STAFF_THREAD_NAME=Staff Discussion        # Name of the private thread
+STAFF_THREAD_AUTO_ADD_ROLE=false          # Auto-add all members of STAFF_THREAD_ROLE_ID to thread on creation
+STAFF_THREAD_ROLE_ID=                     # Role whose members are added to the thread (defaults to ROLE_ID_TO_PING)
+
+# --- Message pinning ---
+PIN_INITIAL_MESSAGE_ENABLED=false         # Auto-pin the welcome message on ticket creation
+PIN_ESCALATION_MESSAGE_ENABLED=false      # Auto-pin escalation messages
+PIN_SUPPRESS_SYSTEM_MESSAGE=false         # Delete the "X pinned a message" system message after pinning
+
+# --- Settings site & internal API ---
+SETTINGS_PORT=12752                          # Port for the settings web UI
+SETTINGS_ADMIN_PASSWORD=                     # Password to access the settings UI
+SETTINGS_DOMAIN=tickets.indifferentketchup.com  # Domain for the settings site (update when domain changes)
+INTERNAL_API_PORT=12753                      # Internal port for bot<->settings IPC (not exposed externally)
+INTERNAL_API_SECRET=                         # Shared secret between bot and settings site (generate a random string)
 
 # --- Thread-style tickets (legacy) ---
 USE_THREADS=false