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indifferentketchup
2026-04-07 01:43:06 -05:00
parent ca63ecbcfd
commit 69c247ed1b
37 changed files with 3468 additions and 169 deletions
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55
config.js
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@@ -138,6 +138,61 @@ const CONFIG = {
CLAIMER_EMOJI_FALLBACK: process.env.CLAIMER_EMOJI_FALLBACK || '🎫',
ADMIN_ID: process.env.ADMIN_ID || null,
STAFF_NOTIFICATION_CATEGORY_ID: process.env.STAFF_NOTIFICATION_CATEGORY_ID || null,
FORCE_CLOSE_TIMER: parseInt(process.env.FORCE_CLOSE_TIMER_SECONDS) || 60,
GMAIL_POLL_INTERVAL_MS: parseInt(process.env.GMAIL_POLL_INTERVAL_SECONDS || '30') * 1000,
GMAIL_LOG_CHANNEL_ID: process.env.GMAIL_LOG_CHANNEL_ID || null,
AUTOMATION_LOG_CHANNEL_ID: process.env.AUTOMATION_LOG_CHANNEL_ID || null,
RENAME_LOG_CHANNEL_ID: process.env.RENAME_LOG_CHANNEL_ID || null,
SECURITY_LOG_CHANNEL_ID: process.env.SECURITY_LOG_CHANNEL_ID || null,
SYSTEM_LOG_CHANNEL_ID: process.env.SYSTEM_LOG_CHANNEL_ID || null,
USER_PATTERNS_CHANNEL_ID: process.env.USER_PATTERNS_CHANNEL_ID || null,
GAME_PATTERNS_CHANNEL_ID: process.env.GAME_PATTERNS_CHANNEL_ID || null,
TAG_PATTERNS_CHANNEL_ID: process.env.TAG_PATTERNS_CHANNEL_ID || null,
ESCALATION_PATTERNS_CHANNEL_ID: process.env.ESCALATION_PATTERNS_CHANNEL_ID || null,
STAFF_PATTERNS_CHANNEL_ID: process.env.STAFF_PATTERNS_CHANNEL_ID || null,
COMBINED_PATTERNS_CHANNEL_ID: process.env.COMBINED_PATTERNS_CHANNEL_ID || null,
PATTERN_USER_TICKET_THRESHOLD: parseInt(process.env.PATTERN_USER_TICKET_THRESHOLD) || 3,
PATTERN_GAME_TICKET_THRESHOLD: parseInt(process.env.PATTERN_GAME_TICKET_THRESHOLD) || 10,
PATTERN_STAFF_STALE_PING_THRESHOLD: parseInt(process.env.PATTERN_STAFF_STALE_PING_THRESHOLD) || 5,
PATTERN_ESCALATION_THRESHOLD: parseInt(process.env.PATTERN_ESCALATION_THRESHOLD) || 3,
PATTERN_RAPID_CLOSE_SECONDS: parseInt(process.env.PATTERN_RAPID_CLOSE_SECONDS) || 120,
PATTERN_UNCLAIMED_HOURS: parseInt(process.env.PATTERN_UNCLAIMED_HOURS) || 4,
PATTERN_CHECK_INTERVAL_MINUTES: parseInt(process.env.PATTERN_CHECK_INTERVAL_MINUTES) || 30,
ALL_STAFF_CHANNEL_ID: process.env.ALL_STAFF_CHANNEL_ID || null,
ALL_STAFF_CHAT_ALERT_CHANNEL_ID: process.env.ALL_STAFF_CHAT_ALERT_CHANNEL_ID || null,
SURGE_ROLE_ID: process.env.SURGE_ROLE_ID || null,
SURGE_TICKET_COUNT: parseInt(process.env.SURGE_TICKET_COUNT) || 10,
SURGE_TICKET_WINDOW_MINUTES: parseInt(process.env.SURGE_TICKET_WINDOW_MINUTES) || 30,
SURGE_GAME_TICKET_COUNT: parseInt(process.env.SURGE_GAME_TICKET_COUNT) || 5,
SURGE_GAME_TICKET_WINDOW_MINUTES: parseInt(process.env.SURGE_GAME_TICKET_WINDOW_MINUTES) || 30,
SURGE_STALE_COUNT: parseInt(process.env.SURGE_STALE_COUNT) || 8,
SURGE_STALE_HOURS: parseInt(process.env.SURGE_STALE_HOURS) || 2,
SURGE_NEEDS_RESPONSE_COUNT: parseInt(process.env.SURGE_NEEDS_RESPONSE_COUNT) || 5,
SURGE_NEEDS_RESPONSE_HOURS: parseInt(process.env.SURGE_NEEDS_RESPONSE_HOURS) || 1,
SURGE_UNCLAIMED_COUNT: parseInt(process.env.SURGE_UNCLAIMED_COUNT) || 5,
SURGE_UNCLAIMED_MINUTES: parseInt(process.env.SURGE_UNCLAIMED_MINUTES) || 30,
SURGE_TIER3_UNCLAIMED_MINUTES: parseInt(process.env.SURGE_TIER3_UNCLAIMED_MINUTES) || 15,
SURGE_COOLDOWN_MINUTES: parseInt(process.env.SURGE_COOLDOWN_MINUTES) || 60,
CHAT_ALERT_CHANNEL_IDS: (process.env.CHAT_ALERT_CHANNEL_IDS || '').split(',').filter(Boolean),
CHAT_ALERT_MESSAGE_COUNT: parseInt(process.env.CHAT_ALERT_MESSAGE_COUNT) || 5,
CHAT_ALERT_HOURS_WITHOUT_RESPONSE: parseInt(process.env.CHAT_ALERT_HOURS_WITHOUT_RESPONSE) || 2,
CHAT_ALERT_COOLDOWN_MINUTES: parseInt(process.env.CHAT_ALERT_COOLDOWN_MINUTES) || 60,
STAFF_IDS: (process.env.STAFF_IDS || '').split(',').map(s => s.trim()).filter(Boolean),
SURGE_NO_STAFF_COOLDOWN_MINUTES: parseInt(process.env.SURGE_NO_STAFF_COOLDOWN_MINUTES) || 30,
SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD: parseInt(process.env.SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD) || 3,
STAFF_DND_COUNTS_AS_AVAILABLE: process.env.STAFF_DND_COUNTS_AS_AVAILABLE === 'true',
STAFF_THREAD_ENABLED: process.env.STAFF_THREAD_ENABLED === 'true',
STAFF_THREAD_NAME: process.env.STAFF_THREAD_NAME || 'Staff Discussion',
STAFF_THREAD_AUTO_ADD_ROLE: process.env.STAFF_THREAD_AUTO_ADD_ROLE === 'true',
STAFF_THREAD_ROLE_ID: process.env.STAFF_THREAD_ROLE_ID || process.env.ROLE_ID_TO_PING || null,
PIN_INITIAL_MESSAGE_ENABLED: process.env.PIN_INITIAL_MESSAGE_ENABLED === 'true',
PIN_ESCALATION_MESSAGE_ENABLED: process.env.PIN_ESCALATION_MESSAGE_ENABLED === 'true',
PIN_SUPPRESS_SYSTEM_MESSAGE: process.env.PIN_SUPPRESS_SYSTEM_MESSAGE === 'true',
SETTINGS_PORT: parseInt(process.env.SETTINGS_PORT) || 12752,
SETTINGS_ADMIN_PASSWORD: process.env.SETTINGS_ADMIN_PASSWORD || null,
SETTINGS_DOMAIN: process.env.SETTINGS_DOMAIN || 'tickets.indifferentketchup.com',
INTERNAL_API_PORT: parseInt(process.env.INTERNAL_API_PORT) || 12753,
INTERNAL_API_SECRET: process.env.INTERNAL_API_SECRET || null,
UNCLAIMED_REMINDER_THRESHOLDS: (process.env.UNCLAIMED_REMINDER_THRESHOLDS || '1,2,4')
.split(',')
.map(s => parseInt(s.trim(), 10))