huge changes

gmail-poll.js

@@ -8,7 +8,7 @@ const {
   ButtonStyle,
   EmbedBuilder
 } = require('discord.js');
-const { mongoose } = require('./db-connection');
+const { mongoose, withRetry } = require('./db-connection');
 const { CONFIG, GAME_NAME_TO_KEY } = require('./config');
 const {
   getCleanBody,
@@ -16,23 +16,38 @@ const {
   stripEmailQuotes,
   stripMobileFooter,
   detectGame,
-  getFormattedDate
+  getFormattedDate,
+  truncateEmbedField,
+  enforceEmbedLimit
 } = require('./utils');
 const { getGmailClient } = require('./services/gmail');
 const { getNextTicketNumber, checkTicketLimits, getOrCreateTicketCategory, createEmailTicketAsThread, toDiscordSafeName, getSenderLocal } = require('./services/tickets');
 const { getEmailRouting } = require('./services/guildSettings');
-const { logError } = require('./services/debugLog');
+const { logError, logGmail } = require('./services/debugLog');
+const { increment } = require('./services/patternStore');
 
 const Ticket = mongoose.model('Ticket');
 const Transcript = mongoose.model('Transcript');
 
+let isPolling = false;
+let authErrorNotified = false;
+let pollCount = 0, totalProcessed = 0, totalSkipped = 0, totalErrors = 0;
+
 /**
  * Poll Gmail for unread primary-inbox messages and route them to Discord.
  * @param {import('discord.js').Client} client
  */
 async function poll(client) {
-  console.log('Running poll()...');
+  if (isPolling) return;
+  isPolling = true;
   try {
+    pollCount++;
+    if (pollCount % 10 === 0) {
+      logGmail('Poll summary', `polls: ${pollCount}, processed: ${totalProcessed}, skipped: ${totalSkipped}, errors: ${totalErrors}`, null, null).catch(() => {});
+      pollCount = 0; totalProcessed = 0; totalSkipped = 0; totalErrors = 0;
+    }
+    console.log('Running poll()...');
+    try {
     const gmail = getGmailClient();
     const list = await gmail.users.messages.list({
       userId: 'me',
@@ -68,6 +83,7 @@ async function poll(client) {
         email.data.payload.headers.find(h => h.name === 'From')
           ?.value || '';
       if (from.toLowerCase().includes(CONFIG.MY_EMAIL)) {
+        totalSkipped++;
         await gmail.users.messages.batchModify({
           userId: 'me',
           requestBody: {
@@ -146,6 +162,7 @@ async function poll(client) {
         // Check ticket limits before creating
         const limitCheck = await checkTicketLimits(sEmail);
         if (!limitCheck.ok) {
+          totalSkipped++;
           console.log(`Ticket limit reached for ${sEmail}: ${limitCheck.reason}`);
           await gmail.users.messages.batchModify({
             userId: 'me',
@@ -227,20 +244,29 @@ async function poll(client) {
           .setColor(CONFIG.EMBED_COLOR_INFO)
           .addFields({
             name: 'Ticket Info',
-            value:
+            value: truncateEmbedField(
               `**Name:** ${sName}\n` +
               `**Email:** ${sEmail}\n` +
               `**Date:** ${getFormattedDate()}\n` +
               `**Game:** ${detectedGame}\n` +
-              `**Subject:** ${subject || 'No subject'}`
+              `**Subject:** ${subject || 'No subject'}`)
           });
 
-        await ticketChan.send({
+        enforceEmbedLimit([welcomeEmbed, ticketInfoEmbed]);
+        const welcomeMsg = await ticketChan.send({
           content: `<@&${CONFIG.ROLE_ID_TO_PING}>`,
           embeds: [welcomeEmbed, ticketInfoEmbed],
           components: [buttons]
         });
 
+        const { createStaffThread } = require('./services/staffThread');
+        await createStaffThread(ticketChan, client).catch(() => {});
+
+        if (CONFIG.PIN_INITIAL_MESSAGE_ENABLED && welcomeMsg) {
+          const { pinMessage } = require('./services/pinMessage');
+          await pinMessage(welcomeMsg, client).catch(() => {});
+        }
+
         // On reopen, link previous transcripts
         if (isReopened) {
           try {
@@ -292,7 +318,7 @@ async function poll(client) {
         const now = new Date();
         const defaultPriority = CONFIG.PRIORITY_ENABLED ? CONFIG.DEFAULT_PRIORITY : 'normal';
 
-        await Ticket.findOneAndUpdate(
+        await withRetry(() => Ticket.findOneAndUpdate(
           { gmailThreadId: email.data.threadId },
           {
             $set: {
@@ -308,7 +334,15 @@ async function poll(client) {
             }
           },
           { upsert: true, new: true }
-        );
+        ));
+        totalProcessed++;
+        logGmail(subject, sEmail, number, detectedGame).catch(() => {});
+        increment('user_tickets', sEmail, 'today');
+        increment('user_tickets', sEmail, 'week');
+        if (detectedGame) {
+          increment('game_tickets', detectedGame, 'today');
+          increment('game_tickets', detectedGame, 'week');
+        }
       }
       console.log('Archiving/reading Gmail message', msgRef.id);
       await gmail.users.messages.batchModify({
@@ -319,10 +353,32 @@ async function poll(client) {
         }
       });
     }
+    authErrorNotified = false;
   } catch (e) {
+    const isAuthError =
+      (e.message && (
+        e.message.includes('invalid_grant') ||
+        e.message.includes('unauthorized') ||
+        e.message.includes('Invalid Credentials')
+      )) ||
+      e.status === 401 ||
+      e.code === 401;
+
+    if (isAuthError) {
+      logError('Gmail OAuth', { message: 'Gmail OAuth token invalid or expired. Re-authentication required.', stack: e.stack || e.message || String(e) }, null, client);
+      if (CONFIG.ADMIN_ID && !authErrorNotified) {
+        authErrorNotified = true;
+        client.users.fetch(CONFIG.ADMIN_ID).then(u => u.send('Gmail OAuth token invalid or expired. Re-authentication required.')).catch(() => {});
+      }
+    }
+
+    totalErrors++;
     console.error('POLL ERROR:', e);
     logError('Gmail poll', e, null, client);
   }
+  } finally {
+    isPolling = false;
+  }
 }
 
 module.exports = { poll };