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indifferentketchup
2026-04-07 01:43:06 -05:00
parent ca63ecbcfd
commit 69c247ed1b
37 changed files with 3468 additions and 169 deletions
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20
handlers/messages.js
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@@ -44,16 +44,20 @@ async function handleDiscordReply(m) {
}
}
// Track whether last message is from staff or customer
const memberForCheck = await m.guild.members.fetch(m.author.id).catch(() => null);
const isStaffMember = memberForCheck && CONFIG.ROLE_ID_TO_PING && memberForCheck.roles.cache.has(CONFIG.ROLE_ID_TO_PING);
Ticket.updateOne(
{ discordThreadId: m.channel.id },
{ $set: { lastMessageAuthorIsStaff: !!isStaffMember, lastActivity: new Date() } }
).catch(() => {});
// Notify claiming staff if a non-staff user replied (works for both Discord and email tickets)
if (ticket.claimerId) {
if (ticket.claimerId && !isStaffMember) {
const guild = m.guild;
const member = await guild.members.fetch(m.author.id).catch(() => null);
const isStaff = member && CONFIG.ROLE_ID_TO_PING && member.roles.cache.has(CONFIG.ROLE_ID_TO_PING);
if (!isStaff) {
const freshTicket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
if (freshTicket) {
await notifyStaffOfReply(guild, freshTicket, m).catch(e => console.error('notifyStaffOfReply:', e));
}
const freshTicket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
if (freshTicket) {
await notifyStaffOfReply(guild, freshTicket, m).catch(e => console.error('notifyStaffOfReply:', e));
}
}