personal queue

handlers/buttons.js

@@ -20,7 +20,8 @@ const { canRename, makeTicketName, minutesFromMs, pickTicketCategoryId, createDi
 const { sendTicketClosedEmail } = require('../services/gmail');
 const { getTicketActionRow } = require('../utils/ticketComponents');
 const { setEmailRouting } = require('../services/guildSettings');
-const { enqueueRename } = require('../services/channelQueue');
+const { enqueueRename, enqueueMove } = require('../services/channelQueue');
+const { createStaffChannel } = require('../services/staffChannel');
 const { runEscalation, runDeescalation } = require('./commands');
 const { trackInteraction, trackError } = require('./analytics');
 
@@ -286,9 +287,10 @@ async function handleClaim(interaction, ticket) {
   if (!isClaimed || (isClaimed && !isClaimedByMe && CONFIG.ALLOW_CLAIM_OVERWRITE)) {
     await Ticket.updateOne(
       { gmailThreadId: freshTicket.gmailThreadId },
-      { $set: { claimedBy: claimerLabel } }
+      { $set: { claimedBy: claimerLabel, claimerId: interaction.user.id } }
     );
     freshTicket.claimedBy = claimerLabel;
+    freshTicket.claimerId = interaction.user.id;
 
     const renameInfo = await canRename(freshTicket);
     if (renameInfo.ok) {
@@ -310,6 +312,25 @@ async function handleClaim(interaction, ticket) {
       );
     }
 
+    try {
+      const staffCategoryId = CONFIG.STAFF_CATEGORIES.get(interaction.user.id);
+      if (staffCategoryId) await enqueueMove(interaction.channel, staffCategoryId);
+      const staffChan = await createStaffChannel(
+        interaction.guild,
+        freshTicket,
+        interaction.user.id,
+        interaction.channel.name
+      );
+      if (staffChan) {
+        await Ticket.updateOne(
+          { gmailThreadId: freshTicket.gmailThreadId },
+          { $set: { staffChannelId: staffChan.id } }
+        );
+      }
+    } catch (e) {
+      console.error('Staff channel / category (claim):', e);
+    }
+
     const baseLabel = `Unclaim (${claimerLabel})`;
     const label = renameInfo.ok
       ? baseLabel
@@ -341,24 +362,36 @@ async function handleClaim(interaction, ticket) {
     await interaction.followUp({ embeds: [claimEmbed] });
   } else {
     // Unclaim
+    try {
+      if (freshTicket.staffChannelId) {
+        const { deleteStaffChannel } = require('../services/staffChannel');
+        await deleteStaffChannel(interaction.guild, freshTicket.staffChannelId);
+      }
+    } catch (e) {
+      console.error('Delete staff channel (unclaim):', e);
+    }
+
     await Ticket.updateOne(
       { gmailThreadId: freshTicket.gmailThreadId },
-      { $set: { claimedBy: null } }
+      { $set: { claimedBy: null, claimerId: null, staffChannelId: null } }
     );
     freshTicket.claimedBy = null;
+    freshTicket.claimerId = null;
+    freshTicket.staffChannelId = null;
 
     const renameInfo = await canRename(freshTicket);
     if (renameInfo.ok) {
-      const newName = makeTicketName(
-        { escalated: !!freshTicket.escalated, claimed: false },
-        freshTicket,
-        guild
-      );
+      const currentName = interaction.channel.name.replace(/^[🟢🟡🔴]/, '');
       try {
-        await enqueueRename(interaction.channel, newName);
+        await enqueueRename(interaction.channel, `🟢${currentName}`);
       } catch (e) {
         console.error('Rename error (unclaim):', e);
       }
+      try {
+        if (CONFIG.STAFF_T1_CATEGORY) await enqueueMove(interaction.channel, CONFIG.STAFF_T1_CATEGORY);
+      } catch (e) {
+        console.error('Move error (unclaim):', e);
+      }
     } else {
       const unlockAtMs = Date.now() + renameInfo.waitMs;
       const unlockAtUnix = Math.floor(unlockAtMs / 1000);
@@ -521,6 +554,13 @@ async function handleConfirmClose(interaction, ticket) {
       { $set: { discordThreadId: null, status: 'closed' } }
     );
 
+    try {
+      const { deleteStaffChannel } = require('../services/staffChannel');
+      await deleteStaffChannel(interaction.guild, ticket.staffChannelId);
+    } catch (e) {
+      console.error('Delete staff channel (close):', e);
+    }
+
     if (transcriptMsg?.id) {
       await Transcript.create({
         gmailThreadId: ticket.gmailThreadId,