personal queue

models.js

@@ -812,7 +812,9 @@ mongoose.model('Ticket', new mongoose.Schema({
     ticketTag: String, // e.g. server-down, billing – used for channel name prefix (after priority emoji)
     lastActivity: Date,
     reminderSent: { type: Boolean, default: false },
-    welcomeMessageId: String
+    welcomeMessageId: String,
+    claimerId: String,
+    staffChannelId: String
 }));
 
 mongoose.model('TicketCounter', new mongoose.Schema({
@@ -846,3 +848,10 @@ mongoose.model('GuildSettings', new mongoose.Schema({
     emailRouting: { type: String, enum: ['thread', 'category'], default: 'category' },
     updatedAt: { type: Date, default: Date.now }
 }));
+
+mongoose.model('StaffSettings', new mongoose.Schema({
+    userId: { type: String, required: true, unique: true },
+    guildId: { type: String, required: true },
+    notifyDm: { type: Boolean, default: false },
+    updatedAt: { type: Date, default: Date.now }
+}));