personal queue

services/staffChannel.js

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+const { CONFIG } = require('../config');
+
+/**
+ * Create a staff tracking channel for a ticket.
+ * Returns the created channel or null if no staff category configured.
+ */
+async function createStaffChannel(guild, ticket, claimerId, channelName) {
+  const categoryId = CONFIG.STAFF_CATEGORIES.get(claimerId);
+  if (!categoryId) return null;
+
+  try {
+    const { ChannelType } = require('discord.js');
+    const staffChan = await guild.channels.create({
+      name: channelName,
+      type: ChannelType.GuildText,
+      parent: categoryId
+    });
+
+    // Build pinned embed with ticket info + jump link to original ticket channel
+    const { EmbedBuilder } = require('discord.js');
+    const originalChannel = await guild.channels.fetch(ticket.discordThreadId).catch(() => null);
+    const jumpLink = originalChannel ? `https://discord.com/channels/${guild.id}/${ticket.discordThreadId}` : null;
+
+    const embed = new EmbedBuilder()
+      .setTitle(`🎫 Ticket #${ticket.ticketNumber}`)
+      .setColor(0x5865f2)
+      .addFields(
+        { name: 'Customer', value: ticket.senderEmail || 'Unknown', inline: true },
+        { name: 'Game', value: ticket.game || 'Not detected', inline: true },
+        { name: 'Subject', value: ticket.subject || 'No subject', inline: false },
+        { name: 'Original Ticket', value: jumpLink ? `[Jump to ticket](${jumpLink})` : 'Unknown', inline: false }
+      )
+      .setFooter({ text: `Claimed by ${ticket.claimedBy || 'Unknown'}` })
+      .setTimestamp();
+
+    const pinMsg = await staffChan.send({ embeds: [embed] });
+    await pinMsg.pin().catch(() => {});
+
+    return staffChan;
+  } catch (e) {
+    console.error('Failed to create staff channel:', e);
+    return null;
+  }
+}
+
+/**
+ * Ping the staff channel with a customer reply, including jump link and message copy.
+ */
+async function pingStaffChannel(staffChannel, claimerId, originalMessage) {
+  if (!staffChannel) return;
+  try {
+    const jumpLink = `https://discord.com/channels/${originalMessage.guild.id}/${originalMessage.channel.id}/${originalMessage.id}`;
+    await staffChannel.send(
+      `<@${claimerId}> Customer replied in ticket:\n> ${originalMessage.content.slice(0, 500)}\n[Jump to message](${jumpLink})`
+    );
+  } catch (e) {
+    console.error('Failed to ping staff channel:', e);
+  }
+}
+
+/**
+ * Move staff channel to a different category.
+ */
+async function moveStaffChannel(staffChannel, categoryId) {
+  if (!staffChannel || !categoryId) return;
+  try {
+    const { enqueueMove } = require('./channelQueue');
+    await enqueueMove(staffChannel, categoryId);
+  } catch (e) {
+    console.error('Failed to move staff channel:', e);
+  }
+}
+
+/**
+ * Delete the staff tracking channel.
+ */
+async function deleteStaffChannel(guild, staffChannelId) {
+  if (!staffChannelId) return;
+  try {
+    const chan = await guild.channels.fetch(staffChannelId).catch(() => null);
+    if (chan) await chan.delete();
+  } catch (e) {
+    console.error('Failed to delete staff channel:', e);
+  }
+}
+
+module.exports = { createStaffChannel, pingStaffChannel, moveStaffChannel, deleteStaffChannel };

services/staffSettings.js

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+const { mongoose } = require('../db-connection');
+const StaffSettings = mongoose.model('StaffSettings');
+
+async function getNotifyDm(userId) {
+  const doc = await StaffSettings.findOne({ userId }).lean();
+  return doc ? doc.notifyDm : false;
+}
+
+async function setNotifyDm(userId, guildId, value) {
+  await StaffSettings.findOneAndUpdate(
+    { userId },
+    { $set: { notifyDm: value, guildId, updatedAt: new Date() } },
+    { upsert: true, new: true }
+  );
+}
+
+module.exports = { getNotifyDm, setNotifyDm };