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Gmail folder auto-advance + /forward command

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- Reply-cycle auto-advance: staff reply files the thread to "Awaiting Reply",
  a customer response files it to "Needs Response" (new GMAIL_LABEL_AWAITING_REPLY
  / GMAIL_LABEL_NEEDS_RESPONSE labels + autoAdvanceFolder, which only moves
  threads still in the auto-cycle and leaves hand-filed folders alone)
- /forward: forward a ticket's email to another address (handlers/commands/forward.js
  + forward composition in services/gmail.js)
- Tests for the auto-advance cycle; label fixtures updated for the new labels
This commit is contained in:
indifferentketchup
2026-06-05 02:46:50 +00:00
parent 0fcffe8d33
commit 6bae3e79b1
10 changed files with 410 additions and 10 deletions
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2
config.js
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@@ -82,6 +82,8 @@ const CONFIG = {
GMAIL_POLL_ENABLED: process.env.GMAIL_POLL_ENABLED !== 'false',
// Gmail "folder" (label) names for ticket-lifecycle routing — see services/gmailLabels.js.
GMAIL_LABEL_TRIAGE: process.env.GMAIL_LABEL_TRIAGE || 'Triage',
GMAIL_LABEL_AWAITING_REPLY: process.env.GMAIL_LABEL_AWAITING_REPLY || 'Awaiting Reply',
GMAIL_LABEL_NEEDS_RESPONSE: process.env.GMAIL_LABEL_NEEDS_RESPONSE || 'Needs Response',
GMAIL_LABEL_ESCALATED: process.env.GMAIL_LABEL_ESCALATED || 'Escalated',
GMAIL_LABEL_RESOLVED: process.env.GMAIL_LABEL_RESOLVED || 'Resolved',
GMAIL_LABEL_FOR_JAKE: process.env.GMAIL_LABEL_FOR_JAKE || 'For Jake',