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indifferentketchup
2026-03-28 18:39:00 -05:00
parent fc81ff32ca
commit 8a4e306f28
9 changed files with 99 additions and 122 deletions
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config.js
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@@ -64,6 +64,7 @@ const CONFIG = {
EMAIL_THREAD_CHANNEL_ID: process.env.EMAIL_THREAD_CHANNEL_ID || null,
EMAIL_ESCALATED_CATEGORY_ID: process.env.EMAIL_ESCALATED_CATEGORY_ID || process.env.ESCALATED_CATEGORY_ID,
DISCORD_ESCALATED_CATEGORY_ID: process.env.DISCORD_ESCALATED_CATEGORY_ID,
// Tier 2/3 email escalation: category IDs where ticket channels are placed (env uses *_CHANNEL_* for legacy naming).
EMAIL_ESCALATED2_CHANNEL_ID: process.env.EMAIL_ESCALATED2_CHANNEL_ID || null,
DISCORD_ESCALATED2_CHANNEL_ID: process.env.DISCORD_ESCALATED2_CHANNEL_ID || null,
EMAIL_ESCALATED3_CHANNEL_ID: process.env.EMAIL_ESCALATED3_CHANNEL_ID || null,