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p-queue

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indifferentketchup
2026-03-28 18:39:00 -05:00
parent fc81ff32ca
commit 8a4e306f28
9 changed files with 99 additions and 122 deletions
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41
handlers/commands.js
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@@ -12,11 +12,12 @@ const {
} = require('discord.js');
const { mongoose } = require('../db-connection');
const { CONFIG, TICKET_TAGS } = require('../config');
const { getPriorityEmoji, replaceVariables, escapeRegex } = require('../utils');
const { getPriorityEmoji, getPriorityColor, replaceVariables, escapeRegex } = require('../utils');
const { canRename, makeTicketName, pickTicketCategoryId, createDiscordTicketAsThread, checkTicketCreationRateLimit } = require('../services/tickets');
const { sendTicketNotificationEmail } = require('../services/gmail');
const { getTicketActionRow } = require('../utils/ticketComponents');
const { getEmailRouting } = require('../services/guildSettings');
const { enqueueRename, enqueueMove } = require('../services/channelQueue');
const { trackInteraction, trackError, getAnalyticsSummary } = require('./analytics');
const { handleAccountInfoCommand } = require('./accountinfo');
const { handleSetupCommand } = require('./setup');
@@ -80,7 +81,7 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
interaction.guild
);
try {
await interaction.channel.setName(newName);
await enqueueRename(interaction.channel, newName);
} catch (e) {
console.error('Rename error (escalate):', e);
}
@@ -93,7 +94,7 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
}
if (!interaction.channel.isThread() && categoryId) {
await interaction.channel.setParent(categoryId, { lockPermissions: true });
await enqueueMove(interaction.channel, categoryId);
}
const pendingEmbed = new EmbedBuilder()
@@ -117,8 +118,10 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME)
+ (reason ? `\n\n**Reason:** ${reason}` : '');
const escalatedEmbed = new EmbedBuilder()
.setTitle(`🚨 Escalated to ${nextTier === 1 ? 'Tier 2' : 'Tier 3'} Support`)
.setDescription(escalationBody)
.setColor(CONFIG.EMBED_COLOR_INFO);
.setColor(CONFIG.EMBED_COLOR_ESCALATED)
.setFooter({ text: `Escalated by ${interaction.member?.displayName || interaction.user.username}` });
const updatedTicketForRow = { ...ticket, escalationTier: nextTier, escalated: true };
const escalationRow = getTicketActionRow(updatedTicketForRow);
await interaction.channel.send({
@@ -193,7 +196,7 @@ async function runDeescalation(interaction, ticket) {
interaction.guild
);
try {
await interaction.channel.setName(newName);
await enqueueRename(interaction.channel, newName);
} catch (e) {
console.error('Rename error (deescalate):', e);
}
@@ -206,12 +209,16 @@ async function runDeescalation(interaction, ticket) {
}
if (!interaction.channel.isThread() && categoryId) {
await interaction.channel.setParent(categoryId, { lockPermissions: true });
await enqueueMove(interaction.channel, categoryId);
}
const tierLabel = newTier === 0 ? 'normal' : newTier === 1 ? 'tier 2' : 'tier 3';
const deescalateEmbed = new EmbedBuilder()
.setColor(0x00BFFF)
.setTitle(`✅ De-escalated to ${tierLabel} Support`)
.setFooter({ text: interaction.member?.displayName || interaction.user.username });
await interaction.reply({
content: `Ticket de‑escalated to **${tierLabel}** support.`,
embeds: [deescalateEmbed],
ephemeral: true
});
@@ -737,7 +744,16 @@ async function handleCommand(interaction) {
{ $set: { priority: level } }
);
await interaction.reply(channelMessage);
const priorityTitle =
newIdx === oldIdx
? 'Priority Set'
: `Priority ${newIdx > oldIdx ? 'Upgraded' : 'Downgraded'} → ${levelLabel}`;
const priorityEmbed = new EmbedBuilder()
.setTitle(priorityTitle)
.setDescription(channelMessage)
.setColor(getPriorityColor(level))
.setFooter({ text: interaction.member?.displayName || interaction.user.username });
await interaction.reply({ embeds: [priorityEmbed] });
if (level === 'high' && ticket.gmailThreadId && !ticket.gmailThreadId.startsWith('discord-')) {
await sendTicketNotificationEmail(
@@ -1139,11 +1155,4 @@ async function handleAutocomplete(interaction) {
}
}
module.exports = {
handleCommand,
handleContextMenu,
handleAutocomplete,
runEscalation,
runDeescalation,
hasStaffRole
};
module.exports = { handleCommand, handleContextMenu, handleAutocomplete, runEscalation, runDeescalation };