mvp: neuter debug log helpers, strip config keys, update tagline

handlers/commands.js

@@ -123,12 +123,15 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
 
   if (!isDiscordTicket && ticket.gmailThreadId) {
     try {
-      const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\\n/g, '\n').replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME);
+      const escalatorName = interaction.member?.displayName || interaction.user.username;
+      const tierLabel = nextTier === 1 ? 'tier 2' : 'tier 3';
+      const emailBody = `${escalatorName} escalated this ticket to ${tierLabel}.${reason ? `\n\nReason: ${reason}` : ''}`;
       await sendTicketNotificationEmail(
         ticket,
-        `Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`,
+        null,
         emailBody,
-        interaction.member?.displayName || interaction.user.username
+        escalatorName,
+        interaction.user.id
       );
     } catch (emailErr) {
       console.error('Escalation email failed (non-fatal):', emailErr.message);