notification changes

config.js

@@ -30,6 +30,83 @@ if (!envPath) {
   }
 }
 
+const DEFAULT_NOTIFICATION_THRESHOLDS = {
+  // patternChecker - age-based (time since condition first became true)
+  user_tickets: ['15m', '30m', '1h', '3h'],
+  user_reopen: ['1h', '4h', '1d'],
+  user_crossgame: ['1h', '1d'],
+  game_surge: ['15m', '30m', '1h'],
+  game_backlog: ['30m', '1h', '3h', '6h'],
+  game_resolution: ['1d'],
+  game_spike: ['15m', '30m'],
+  tag_top: ['1h', '6h', '1d'],
+  tag_escalation: ['1h', '6h', '1d'],
+  untagged_closes: ['1h', '1d'],
+  tag_game_corr: ['1d'],
+  user_esc: ['1h', '6h', '1d'],
+  game_esc_rate: ['1d'],
+  rapid_t2_t3: ['3', '5', '10', '15', '20', '30', '50'], // count-based milestones, not time
+  staff_no_close: ['1h', '3h'],
+  staff_overloaded: ['1h', '3h', '6h'],
+  staff_stale: ['1h', '3h'],
+  staff_transfer_rate: ['1h', '1d'],
+  staff_esc: ['1h', '6h', '1d'],
+  staff_game_esc: ['1d'],
+  game_tag_spike: ['1h', '6h'],
+  overnight_gap: ['1d'],
+  staff_always_esc: ['1d'],
+  // surgeChecker - cooldown-escalating (repeat alerts spaced further apart)
+  surge_tickets: ['10m', '30m', '1h', '2h', '3h'],
+  surge_game: ['10m', '30m', '1h', '2h'],
+  surge_stale: ['30m', '1h', '2h', '4h'],
+  surge_needs_response: ['15m', '30m', '1h', '3h'],
+  surge_unclaimed: ['15m', '30m', '1h', '2h', '4h'],
+  surge_tier3_unclaimed: ['10m', '15m', '30m', '1h', '2h'],
+  surge_no_staff: ['10m', '20m', '30m', '1h'],
+  // staffNotifications - age-based per ticket (hours)
+  unclaimed_reminder: ['1h', '2h', '4h', '8h', '1d'],
+  // chatAlertChecker - cooldown-escalating
+  chat_messages: ['15m', '30m', '1h', '3h'],
+  chat_time: ['30m', '1h', '2h', '4h']
+};
+
+function parseThresholdString(str) {
+  const value = String(str || '').trim();
+  if (!value) return NaN;
+
+  // Integers without a unit are raw count milestones.
+  if (/^\d+$/.test(value)) return parseInt(value, 10);
+
+  let totalMs = 0;
+  const re = /(\d+)([mhd])/g;
+  let match;
+  let consumed = '';
+  while ((match = re.exec(value)) !== null) {
+    const amount = parseInt(match[1], 10);
+    const unit = match[2];
+    consumed += match[0];
+    if (unit === 'm') totalMs += amount * 60 * 1000;
+    else if (unit === 'h') totalMs += amount * 60 * 60 * 1000;
+    else if (unit === 'd') totalMs += amount * 24 * 60 * 60 * 1000;
+  }
+
+  if (!consumed || consumed !== value) return NaN;
+  return totalMs;
+}
+
+function parseNotificationThresholdsJson(raw) {
+  if (!raw || !String(raw).trim()) return DEFAULT_NOTIFICATION_THRESHOLDS;
+  try {
+    const parsedJson = JSON.parse(raw);
+    if (parsedJson && typeof parsedJson === 'object' && !Array.isArray(parsedJson)) {
+      return parsedJson;
+    }
+  } catch (err) {
+    console.warn('[config] Failed to parse NOTIFICATION_THRESHOLDS_JSON, using default:', err.message);
+  }
+  return DEFAULT_NOTIFICATION_THRESHOLDS;
+}
+
 const CONFIG = {
   DISCORD_TOKEN: (process.env.DISCORD_TOKEN || process.env.DISCORD_BOT_TOKEN || '').trim(),
   DISCORD_GUILD_ID: process.env.DISCORD_GUILD_ID || null,
@@ -191,6 +268,7 @@ const CONFIG = {
   SETTINGS_DOMAIN: process.env.SETTINGS_DOMAIN || 'tickets.indifferentketchup.com',
   INTERNAL_API_PORT: parseInt(process.env.INTERNAL_API_PORT) || 12753,
   INTERNAL_API_SECRET: process.env.INTERNAL_API_SECRET || null,
+  NOTIFICATION_THRESHOLDS: parseNotificationThresholdsJson(process.env.NOTIFICATION_THRESHOLDS_JSON),
   UNCLAIMED_REMINDER_THRESHOLDS: (process.env.UNCLAIMED_REMINDER_THRESHOLDS || '1,2,4')
     .split(',')
     .map(s => parseInt(s.trim(), 10))
@@ -262,6 +340,7 @@ const GAME_NAME_TO_KEY = {
 
 module.exports = {
   CONFIG,
+  parseThresholdString,
   TICKET_TAGS,
   GAME_NAMES,
   GAME_ALIASES,