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indifferentketchup
2026-04-08 09:22:47 -05:00
parent 4d53ef179f
commit a4fb82620a
9 changed files with 740 additions and 131 deletions
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2
handlers/commands.js
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@@ -74,7 +74,7 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
// Clear claim on escalation
await Ticket.updateOne(
{ gmailThreadId: ticket.gmailThreadId },
{ $set: { escalated: true, escalationTier: nextTier, claimedBy: null, claimerId: null } }
{ $set: { escalated: true, escalationTier: nextTier, claimedBy: null, claimerId: null, unclaimedReminderssent: [] } }
);
ticket.escalated = true;
ticket.escalationTier = nextTier;