staff notifications

models.js

@@ -815,7 +815,8 @@ mongoose.model('Ticket', new mongoose.Schema({
     welcomeMessageId: String,
     claimerId: String,
     staffChannelId: String,
-    parentCategoryId: String
+    parentCategoryId: String,
+    unclaimedReminderssent: { type: [Number], default: [] }
 }));
 
 mongoose.model('TicketCounter', new mongoose.Schema({
@@ -856,3 +857,11 @@ mongoose.model('StaffSettings', new mongoose.Schema({
     notifyDm: { type: Boolean, default: false },
     updatedAt: { type: Date, default: Date.now }
 }));
+
+mongoose.model('StaffNotification', new mongoose.Schema({
+    userId: { type: String, required: true, unique: true },
+    guildId: String,
+    channelId: String,
+    cooldownHours: { type: Number, default: 1 },
+    updatedAt: { type: Date, default: Date.now }
+}));