email fixes

handlers/buttons.js

@@ -93,7 +93,25 @@ async function handleButton(interaction) {
 
   // --- CLOSE ---
   if (interaction.customId === 'close_ticket') {
-    const confirmRow = new ActionRowBuilder().addComponents(
+    const isEmailTicket = ticket.gmailThreadId && !ticket.gmailThreadId.startsWith('discord-');
+    const confirmRow = new ActionRowBuilder();
+    if (isEmailTicket) {
+      confirmRow.addComponents(
+        new ButtonBuilder()
+          .setCustomId('confirm_close_with_email')
+          .setLabel('Confirm Close With Email')
+          .setStyle(ButtonStyle.Danger),
+        new ButtonBuilder()
+          .setCustomId('confirm_close_no_email')
+          .setLabel('Confirm Close Without Email')
+          .setStyle(ButtonStyle.Danger),
+        new ButtonBuilder()
+          .setCustomId('cancel_close')
+          .setLabel('Cancel')
+          .setStyle(ButtonStyle.Secondary)
+      );
+    } else {
+      confirmRow.addComponents(
         new ButtonBuilder()
           .setCustomId('confirm_close')
           .setLabel('Confirm Close')
@@ -103,6 +121,7 @@ async function handleButton(interaction) {
           .setLabel('Cancel')
           .setStyle(ButtonStyle.Secondary)
       );
+    }
 
     return interaction.reply({
       content: 'Are you sure you want to close this ticket?',
@@ -110,7 +129,12 @@ async function handleButton(interaction) {
     });
   }
 
-  if (interaction.customId === 'confirm_close') {
+  if (
+    interaction.customId === 'confirm_close' ||
+    interaction.customId === 'confirm_close_with_email' ||
+    interaction.customId === 'confirm_close_no_email'
+  ) {
+    const sendEmail = interaction.customId !== 'confirm_close_no_email';
     const timerSeconds = CONFIG.FORCE_CLOSE_TIMER;
     if (pendingCloses.has(interaction.channel.id)) {
       return interaction.reply({ content: 'A close is already pending for this ticket.', ephemeral: true });
@@ -123,6 +147,7 @@ async function handleButton(interaction) {
     );
     await interaction.update({ content: `Closing ticket in ${timerSeconds} seconds.`, components: [cancelRow] });
     const timerId = setTimeout(async () => {
+      const pending = pendingCloses.get(interaction.channel.id);
       pendingCloses.delete(interaction.channel.id);
       const freshTicket = await Ticket.findOne({ discordThreadId: interaction.channel.id }).lean();
       if (!freshTicket || freshTicket.status === 'closed') return;
@@ -132,9 +157,10 @@ async function handleButton(interaction) {
         { name: 'Set by', value: interaction.user.tag },
         { name: 'Duration', value: `${timerSeconds}s` }
       ]).catch(() => {});
-      await handleConfirmClose(interaction, freshTicket);
+      const effectiveSendEmail = pending?.sendEmail ?? true;
+      await handleConfirmClose(interaction, freshTicket, effectiveSendEmail);
     }, timerSeconds * 1000);
-    pendingCloses.set(interaction.channel.id, { timeout: timerId, userId: interaction.user.id, username: interaction.user.tag });
+    pendingCloses.set(interaction.channel.id, { timeout: timerId, userId: interaction.user.id, username: interaction.user.tag, sendEmail });
     return;
   }
 
@@ -394,7 +420,7 @@ async function handleClaim(interaction, ticket) {
 }
 
 // --- CONFIRM CLOSE ---
-async function handleConfirmClose(interaction, ticket) {
+async function handleConfirmClose(interaction, ticket, sendEmail = true) {
   const closedAt = new Date();
   try {
     await interaction.update({ content: 'Archiving and closing...', components: [] });
@@ -522,8 +548,8 @@ async function handleConfirmClose(interaction, ticket) {
     const closerDisplayName =
       interaction.member?.displayName || interaction.user.username;
 
-    if (!ticket.gmailThreadId?.startsWith('discord-')) {
+    if (sendEmail && !ticket.gmailThreadId?.startsWith('discord-')) {
-      await sendTicketClosedEmail(ticket, closerDisplayName);
+      await sendTicketClosedEmail(ticket, closerDisplayName, interaction.user.id);
     }
     await Ticket.updateOne(
       { gmailThreadId: ticket.gmailThreadId },

services/gmail.js

@@ -74,7 +74,7 @@ async function reloadGmailClient() {
   return { emailAddress: profile.data.emailAddress };
 }
 
-async function sendTicketClosedEmail(ticket, discordDisplayName) {
+async function sendTicketClosedEmail(ticket, closerName, userId = null) {
   try {
     const gmail = getGmailClient();
 
@@ -86,7 +86,7 @@ async function sendTicketClosedEmail(ticket, discordDisplayName) {
       return;
     }
 
-    let subjectHeader = ticket.subject || 'Support';
+    let originalSubject = null;
     let msgId = null;
     try {
       const thread = await gmail.users.threads.get({
@@ -94,63 +94,74 @@ async function sendTicketClosedEmail(ticket, discordDisplayName) {
         id: ticket.gmailThreadId
       });
       const messages = thread.data.messages || [];
-      const lastMsg = [...messages].reverse()[0];
+      const firstMsg = messages[0];
-      if (lastMsg?.payload?.headers) {
+      if (firstMsg?.payload?.headers) {
-        const subj = lastMsg.payload.headers.find(h => h.name === 'Subject')?.value;
+        const subj = firstMsg.payload.headers.find(h => h.name === 'Subject')?.value;
-        if (subj) subjectHeader = subj;
+        if (subj) originalSubject = subj;
-        msgId = sanitizeHeaderValue(lastMsg.payload.headers.find(h => h.name === 'Message-ID')?.value);
+        msgId = sanitizeHeaderValue(firstMsg.payload.headers.find(h => h.name === 'Message-ID')?.value);
       }
-    } catch (_) {
+    } catch (_) {}
-      /* use ticket.subject and no In-Reply-To if thread fetch fails */
+
+    const baseSubject = originalSubject || ticket.subject || 'Support';
+    const stripped = String(baseSubject).replace(/^(?:\s*Re\s*:\s*)+/i, '');
+    const safeSubject = sanitizeHeaderValue(`Re: ${stripped}`);
+    const utf8Subject = `=?utf-8?B?${Buffer.from(safeSubject).toString('base64')}?=`;
+
+    const messageBody = `${closerName} has marked this ticket as resolved. If you would like to re-open this issue, please reply to this email.`;
+
+    let signatureBlocks = { text: '', html: '' };
+    if (userId) {
+      signatureBlocks = await getStaffSignatureBlocks(userId);
     }
+    // signatureBlocks.html arrives pre-escaped from getStaffSignatureBlocks.
+    const safeStaffSigHtml = signatureBlocks.html ? signatureBlocks.html.replace(/\n/g, '<br>') : '';
+    const safeStaffSigText = signatureBlocks.text;
 
-    const finalSubject = sanitizeHeaderValue(`${CONFIG.TICKET_CLOSE_SUBJECT_PREFIX} ${subjectHeader}`);
-    const utf8Subject = `=?utf-8?B?${Buffer.from(
-      finalSubject
-    ).toString('base64')}?=`;
-
-    const serverDisplayName = escapeHtml(discordDisplayName || CONFIG.SUPPORT_NAME || 'Support');
-    const safeLogoUrl = escapeHtml(CONFIG.LOGO_URL || '');
-    const safeSignature = escapeHtml(CONFIG.SIGNATURE || '').replace(/\n/g, '<br>');
-    const safeCloseMessage = escapeHtml(CONFIG.TICKET_CLOSE_MESSAGE || '').replace(/\n/g, '<br>');
-    const safeCloseSignature = escapeHtml(CONFIG.TICKET_CLOSE_SIGNATURE || '').replace(/\n/g, '<br>');
     const htmlBody = `
     <div style="font-family: sans-serif; font-size: 14px; color: #333;">
-        <p><strong>From:</strong> ${serverDisplayName} on Discord</p>
+      <p>${escapeHtml(messageBody).replace(/\n/g, '<br>')}</p>
-        <p><strong>Message:</strong></p>
+      ${safeStaffSigHtml ? `<p style="margin: 10px 0;">${safeStaffSigHtml}</p>` : ''}
-        <p>${safeCloseMessage}</p>
+      ${buildCompanySigHtml()}
-        <p style="margin-top: 16px;">${safeCloseSignature}</p>
-        <hr style="border:none; border-top:1px solid #ddd; margin:20px 0;">
-        <table border="0" cellpadding="0" cellspacing="0">
-          <tr>
-            <td style="padding-right: 12px;">
-              ${safeLogoUrl ? `<img src="${safeLogoUrl}" width="65">` : ''}
-            </td>
-            <td style="border-left: 1px solid #ddd; padding-left: 12px;">
-              <p style="margin: 0; font-weight: bold;">${serverDisplayName}</p>
-              <div style="color: #666; font-size: 12px;">${safeSignature}</div>
-            </td>
-          </tr>
-        </table>
     </div>`;
 
-    const rawHeaders = [
+    const boundary = '000000000000' + Date.now().toString(16);
+
+    const plainBody = [];
+    plainBody.push(messageBody);
+    if (safeStaffSigText) {
+      plainBody.push('');
+      plainBody.push(safeStaffSigText);
+    }
+    plainBody.push('');
+    plainBody.push(...buildCompanySigText().split('\n'));
+
+    const headers = [
       `From: ${sanitizeHeaderValue(CONFIG.MY_EMAIL)}`,
       `To: ${recipientEmail}`,
       `Subject: ${utf8Subject}`,
-      msgId ? `In-Reply-To: ${msgId}` : '',
+      msgId && `In-Reply-To: ${msgId}`,
-      msgId ? `References: ${msgId}` : '',
+      msgId && `References: ${msgId}`,
       'MIME-Version: 1.0',
-      'Content-Type: text/html; charset="UTF-8"',
+      `Content-Type: multipart/alternative; boundary="${boundary}"`
-      '',
-      htmlBody
     ].filter(Boolean);
 
-    const raw = Buffer.from(rawHeaders.join('\r\n'))
+    const raw = Buffer.from([
+      ...headers,
+      '',
+      `--${boundary}`,
+      'Content-Type: text/plain; charset="UTF-8"',
+      '',
+      ...plainBody,
+      '',
+      `--${boundary}`,
+      'Content-Type: text/html; charset="UTF-8"',
+      '',
+      htmlBody,
+      '',
+      `--${boundary}--`
+    ].join('\r\n'))
       .toString('base64')
-      .replace(/\+/g, '-')
+      .replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, '');
-      .replace(/\//g, '_')
-      .replace(/=+$/, '');
 
     await gmail.users.messages.send({
       userId: 'me',

services/tickets.js

@@ -385,7 +385,7 @@ async function checkAutoClose(client, sendTicketClosedEmail) {
           { $set: { status: 'closed', pendingDelete: true } }
         ));
 
-        await sendTicketClosedEmail(ticket, 'Auto-Close System');
+        await sendTicketClosedEmail(ticket, 'Auto-Close System', null);
 
         setTimeout(() => {
           enqueueDelete(channel).then(() => {