settings-site: phase 4 client refactor (split app.js into focused modules, shared dropdown helper, strict-CSP-ready)

This commit is contained in:
2026-04-18 18:04:46 +00:00
parent 0ac6debcf9
commit e2443fd94a
8 changed files with 890 additions and 757 deletions

View File

@@ -428,6 +428,15 @@ body::before {
.ss-placeholder { color: var(--text-dim); }
.ss-avatar { width: 20px; height: 20px; border-radius: 50%; }
.ss-dot { width: 10px; height: 10px; border-radius: 0; flex-shrink: 0; }
.ss-chips { display: flex; flex-wrap: wrap; gap: 4px; margin-bottom: 8px; }
.ss-option.ss-chip {
display: inline-flex;
padding: 4px 8px;
margin: 2px;
border-radius: 12px;
font-size: 12px;
cursor: pointer;
}
/* Save bar */
.save-bar {

View File

@@ -382,7 +382,11 @@
</div>
</div>
<script src="/js/discord.js"></script>
<script src="/js/app.js"></script>
<script defer src="/js/util.js"></script>
<script defer src="/js/router.js"></script>
<script defer src="/js/fields.js"></script>
<script defer src="/js/notifications.js"></script>
<script defer src="/js/discord.js"></script>
<script defer src="/js/app.js"></script>
</body>
</html>

View File

@@ -1,618 +1,162 @@
let savedConfig = {};
let pendingChanges = {};
let notificationThresholdsState = {};
let csrfToken = '';
(function () {
'use strict';
async function fetchCsrfToken() {
const res = await fetch('/api/csrf-token', { credentials: 'same-origin' });
if (!res.ok) throw new Error('Failed to fetch CSRF token');
const data = await res.json();
csrfToken = data.csrfToken;
return csrfToken;
}
function csrfHeaders(base = {}) {
return { ...base, 'x-csrf-token': csrfToken };
}
const NOTIFICATION_PRESETS = ['15m', '30m', '1h', '2h', '4h', '8h', '1d'];
const NOTIFICATION_TAB_KEYS = {
surge: [
'surge_tickets',
'surge_game',
'surge_stale',
'surge_needs_response',
'surge_unclaimed',
'surge_tier3_unclaimed',
'surge_no_staff'
],
patterns: [
'user_tickets',
'user_reopen',
'user_crossgame',
'game_surge',
'game_backlog',
'game_resolution',
'game_spike',
'tag_top',
'tag_escalation',
'untagged_closes',
'tag_game_corr',
'user_esc',
'game_esc_rate',
'rapid_t2_t3',
'staff_no_close',
'staff_overloaded',
'staff_stale',
'staff_transfer_rate',
'staff_esc',
'staff_game_esc',
'game_tag_spike',
'overnight_gap',
'staff_always_esc'
],
unclaimed: ['unclaimed_reminder'],
chat: ['chat_messages', 'chat_time']
};
const NOTIFICATION_ALERT_DESCRIPTIONS = {
surge_tickets: 'Fires when total active ticket volume exceeds configured surge thresholds, signaling broad queue pressure that needs staffing attention.',
surge_game: 'Fires when one game accumulates tickets unusually fast within the configured window, indicating a localized incident that should be triaged.',
surge_stale: 'Fires when too many tickets stay unresolved past the stale-time threshold, prompting staff to clear aging backlog.',
surge_needs_response: 'Fires when tickets needing a staff reply exceed count and age limits, indicating response latency is building.',
surge_unclaimed: 'Fires when the unclaimed queue crosses configured count/age thresholds, signaling ownership gaps that need pickup.',
surge_tier3_unclaimed: "Fires when Tier 3 tickets have been sitting unclaimed past each threshold. Escalating intervals prevent spam while ensuring critical tickets don't go unnoticed.",
surge_no_staff: 'Fires when open-ticket load is high while no staff are detected as available, prompting immediate coverage.',
user_tickets: 'Detects users opening unusually high ticket counts in the active window, suggesting repeat-issue or abuse patterns.',
user_reopen: 'Detects users who repeatedly reopen or recreate issues after closure, signaling unresolved root-cause patterns.',
user_crossgame: 'Detects users reporting similar issues across multiple games in a short period, indicating broader account-level impact.',
game_surge: 'Detects game-specific ticket spikes crossing thresholds in the pattern window, signaling service instability for that title.',
game_backlog: 'Detects games accumulating unresolved backlog above threshold, implying triage capacity is lagging for that queue.',
game_resolution: 'Detects unusual drops in resolution rate for a game, indicating tickets are staying open longer than expected.',
game_spike: 'Detects abrupt short-window jumps in ticket volume for a game, flagging incidents that may need escalation.',
tag_top: 'Detects tag frequency leaders above threshold so recurring issue types can be prioritized for fixes or macros.',
tag_escalation: 'Detects tags with unusually high escalation rates, indicating categories that routinely require higher-tier handling.',
untagged_closes: 'Detects elevated counts of closed tickets without tags, prompting cleanup to preserve reporting quality.',
tag_game_corr: 'Detects strong tag-to-game concentration patterns, highlighting issue types tightly linked to specific games.',
user_esc: 'Detects users whose tickets escalate unusually often, implying complex cases that may need proactive follow-up.',
game_esc_rate: 'Detects games with escalating ticket-rate thresholds exceeded, signaling deeper technical issues for that title.',
rapid_t2_t3: 'Fires at ticket count milestones (e.g. 3, 5, 10) when tickets have reached Tier 3 this week. Each milestone fires once per week.',
staff_no_close: 'Detects staff with prolonged periods of claims but few closes, suggesting overloaded ownership or stuck work.',
staff_overloaded: 'Detects staff carrying ticket loads beyond threshold, indicating balancing or reassignment may be needed.',
staff_stale: 'Detects staff-owned tickets aging beyond stale limits, prompting review and unblock actions.',
staff_transfer_rate: 'Detects unusually high transfer/reassignment rates by staff, signaling ownership churn that may hurt throughput.',
staff_esc: 'Detects staff escalation counts above threshold, highlighting where extra support or training may be needed.',
staff_game_esc: 'Detects high escalation concentration for specific staff/game combinations, indicating targeted expertise gaps.',
game_tag_spike: 'Detects sudden spikes of specific tags within a game, flagging focused incident signatures.',
overnight_gap: 'Detects recurring unattended overnight windows with active demand, suggesting staffing coverage gaps.',
staff_always_esc: 'Detects staff whose handled tickets escalate at consistently high rates, implying sustained tier-fit issues.',
unclaimed_reminder: 'Reminds all staff notification channels about unclaimed tickets. Thresholds are per-ticket age — each threshold fires once per ticket and resets on escalation.',
chat_messages: 'Fires when pending user message volume in monitored chat channels crosses configured count thresholds without staff replies.',
chat_time: 'Fires when a monitored chat channel has had no staff response for the given duration with pending user messages. Resets when staff responds.'
};
async function init() {
document.getElementById('loading').classList.remove('hidden');
try {
await fetchCsrfToken();
const [config] = await Promise.all([
fetch('/api/config', { credentials: 'same-origin' }).then(r => r.json()),
DiscordFields.fetchGuildData()
]);
savedConfig = config;
document.getElementById('bot-status-dot').className = 'dot online';
document.getElementById('bot-status-text').textContent = 'Connected';
populateFields(config);
initNotificationsEditor(config);
initSmartSelects(config);
} catch (e) {
document.getElementById('bot-status-dot').className = 'dot offline';
document.getElementById('bot-status-text').textContent = 'Unreachable';
}
document.getElementById('loading').classList.add('hidden');
setupSectionToggles();
setupSaveBar();
}
function populateFields(config) {
document.querySelectorAll('[data-key]').forEach(el => {
const key = el.dataset.key;
const value = config[key] || '';
if (el.type === 'checkbox') {
el.checked = value === 'true' || value === true;
} else if (el.type === 'color') {
// Convert 0xRRGGBB to #RRGGBB
const num = parseInt(value) || 0;
el.value = '#' + num.toString(16).padStart(6, '0');
} else {
el.value = value;
async function init() {
document.getElementById('loading').classList.remove('hidden');
try {
await Util.fetchCsrfToken();
const [config] = await Promise.all([
fetch('/api/config', { credentials: 'same-origin' }).then(r => r.json()),
DiscordFields.fetchGuildData()
]);
Fields.setSavedConfig(config);
document.getElementById('bot-status-dot').className = 'dot online';
document.getElementById('bot-status-text').textContent = 'Connected';
Fields.populateFields(config);
Notifications.initNotificationsEditor(config);
Fields.initSmartSelects(config);
} catch (e) {
document.getElementById('bot-status-dot').className = 'dot offline';
document.getElementById('bot-status-text').textContent = 'Unreachable';
}
el.addEventListener('change', () => handleFieldChange(el, key));
el.addEventListener('input', () => {
if (el.type === 'text' || el.type === 'number' || el.type === 'password' || el.tagName === 'TEXTAREA') {
handleFieldChange(el, key);
}
});
});
}
function handleFieldChange(el, key) {
let value;
if (el.type === 'checkbox') {
value = el.checked ? 'true' : 'false';
} else if (el.type === 'color') {
value = '0x' + el.value.slice(1).toUpperCase();
} else {
value = el.value;
document.getElementById('loading').classList.add('hidden');
setupSectionToggles();
Fields.setupSaveBar();
}
markChanged(key, value);
el.classList.toggle('changed', key in pendingChanges);
}
function initSmartSelects(config) {
document.querySelectorAll('[data-smart]').forEach(el => {
const key = el.dataset.key;
const type = el.dataset.smart;
const value = config[key] || '';
if (type === 'channel') DiscordFields.renderChannelSelect(el, value);
else if (type === 'category') DiscordFields.renderCategorySelect(el, value);
else if (type === 'role') DiscordFields.renderRoleSelect(el, value);
else if (type === 'member') DiscordFields.renderMemberSelect(el, value);
else if (type === 'multi-member') DiscordFields.renderMultiMemberSelect(el, value);
});
}
function setupSectionToggles() {
document.querySelectorAll('.section-header').forEach(header => {
header.addEventListener('click', () => {
header.closest('.section').classList.toggle('collapsed');
function setupSectionToggles() {
document.querySelectorAll('.section-header').forEach(header => {
header.addEventListener('click', () => {
header.closest('.section').classList.toggle('collapsed');
});
});
});
}
function markChanged(key, value) {
if (String(value) === String(savedConfig[key] || '')) {
delete pendingChanges[key];
} else {
pendingChanges[key] = value;
}
updateSaveBar();
}
function setupSaveBar() {
updateSaveBar();
}
function openScheduleModal() {
const modal = document.getElementById('schedule-modal');
modal.classList.remove('hidden');
const dt = document.getElementById('schedule-datetime');
const min = Util.formatLocalDateTime(new Date(Date.now() + 60000));
dt.min = min;
dt.value = min;
}
function updateSaveBar() {
const bar = document.getElementById('save-bar');
const count = Object.keys(pendingChanges).length;
bar.classList.toggle('visible', count > 0);
document.getElementById('change-count').textContent =
`${count} unsaved change${count !== 1 ? 's' : ''}`;
}
async function saveConfig(mode) {
const buttons = document.querySelectorAll('#save-bar button');
buttons.forEach(b => b.disabled = true);
try {
if (mode === 'restart' && !confirm('Save changes and restart the bot now?')) {
return;
}
const res = await fetch('/api/config', {
async function confirmScheduledRestart() {
const dt = document.getElementById('schedule-datetime').value;
if (!dt) return;
await fetch('/api/restart', {
method: 'POST',
credentials: 'same-origin',
headers: csrfHeaders({ 'Content-Type': 'application/json' }),
body: JSON.stringify(pendingChanges)
headers: Util.csrfHeaders({ 'Content-Type': 'application/json' }),
body: JSON.stringify({ mode: 'scheduled', scheduledFor: new Date(dt).toISOString() })
});
const data = await res.json();
if (data.applied) {
for (const key of data.applied) savedConfig[key] = pendingChanges[key];
pendingChanges = {};
updateSaveBar();
document.querySelectorAll('.changed').forEach(el => el.classList.remove('changed'));
showToast(`${data.applied.length} settings saved.`, 'success');
}
const hasErrors = data.errors && data.errors.length > 0;
if (hasErrors) {
showToast(`Errors: ${data.errors.join(', ')}`, 'error');
}
if (mode === 'restart' && !hasErrors) {
await fetch('/api/restart', {
document.getElementById('schedule-modal').classList.add('hidden');
Util.showToast(`Restart scheduled for ${new Date(dt).toLocaleString()}`, 'warning');
}
async function doLogout() {
try {
await fetch('/logout', {
method: 'POST',
credentials: 'same-origin',
headers: csrfHeaders({ 'Content-Type': 'application/json' }),
body: JSON.stringify({ mode: 'immediate' })
headers: Util.csrfHeaders()
});
showToast('Restart initiated.', 'warning');
} else if (mode === 'restart' && hasErrors) {
showToast(`Restart cancelled — save returned errors: ${data.errors.join(', ')}`, 'warning');
}
} catch (e) {
showToast('Failed to save. Bot may be unreachable.', 'error');
} finally {
buttons.forEach(b => b.disabled = false);
} catch (e) { /* ignore */ }
window.location.href = '/login';
}
}
function formatLocalDateTime(d) {
const pad = n => String(n).padStart(2, '0');
return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())}T${pad(d.getHours())}:${pad(d.getMinutes())}`;
}
function openScheduleModal() {
const modal = document.getElementById('schedule-modal');
modal.classList.remove('hidden');
const dt = document.getElementById('schedule-datetime');
const min = formatLocalDateTime(new Date(Date.now() + 60000));
dt.min = min;
dt.value = min;
}
async function confirmScheduledRestart() {
const dt = document.getElementById('schedule-datetime').value;
if (!dt) return;
await fetch('/api/restart', {
method: 'POST',
credentials: 'same-origin',
headers: csrfHeaders({ 'Content-Type': 'application/json' }),
body: JSON.stringify({ mode: 'scheduled', scheduledFor: new Date(dt).toISOString() })
});
document.getElementById('schedule-modal').classList.add('hidden');
showToast(`Restart scheduled for ${new Date(dt).toLocaleString()}`, 'warning');
}
async function doLogout() {
try {
await fetch('/logout', {
method: 'POST',
credentials: 'same-origin',
headers: csrfHeaders()
function setupActionButtons() {
document.getElementById('save-btn')?.addEventListener('click', () => Fields.saveConfig('save'));
document.getElementById('save-restart-btn')?.addEventListener('click', () => Fields.saveConfig('restart'));
document.getElementById('schedule-restart-btn')?.addEventListener('click', openScheduleModal);
document.getElementById('schedule-confirm-btn')?.addEventListener('click', confirmScheduledRestart);
document.getElementById('schedule-cancel-btn')?.addEventListener('click', () => {
document.getElementById('schedule-modal').classList.add('hidden');
});
} catch (e) { /* ignore */ }
window.location.href = '/login';
}
document.getElementById('logout-btn')?.addEventListener('click', doLogout);
}
function setupActionButtons() {
document.getElementById('save-btn')?.addEventListener('click', () => saveConfig('save'));
document.getElementById('save-restart-btn')?.addEventListener('click', () => saveConfig('restart'));
document.getElementById('schedule-restart-btn')?.addEventListener('click', openScheduleModal);
document.getElementById('schedule-confirm-btn')?.addEventListener('click', confirmScheduledRestart);
document.getElementById('schedule-cancel-btn')?.addEventListener('click', () => {
document.getElementById('schedule-modal').classList.add('hidden');
});
document.getElementById('logout-btn')?.addEventListener('click', doLogout);
}
function setupMobileNav() {
const toggle = document.getElementById('menu-toggle');
const backdrop = document.getElementById('sidebar-backdrop');
function showToast(message, type = 'success') {
const toast = document.createElement('div');
toast.className = `toast toast-${type}`;
toast.textContent = message;
document.getElementById('toast-container').appendChild(toast);
setTimeout(() => toast.remove(), 3500);
}
function initNotificationsEditor(config) {
const section = document.getElementById('s-notifications');
if (!section) return;
const hiddenField = section.querySelector('[data-key="NOTIFICATION_THRESHOLDS_JSON"]');
if (!hiddenField) return;
notificationThresholdsState = parseNotificationThresholdsConfig(config);
hiddenField.value = serializeNotificationThresholds(notificationThresholdsState);
section.querySelectorAll('.notif-tab-btn').forEach(btn => {
btn.addEventListener('click', () => setNotificationTab(btn.dataset.notifTab));
});
Object.entries(NOTIFICATION_TAB_KEYS).forEach(([category, keys]) => {
const select = section.querySelector(`[data-notif-category="${category}"]`);
const chipsWrap = section.querySelector(`[data-notif-chips="${category}"]`);
const input = section.querySelector(`[data-notif-input="${category}"]`);
const addBtn = section.querySelector(`[data-notif-add="${category}"]`);
const presetsWrap = section.querySelector(`[data-notif-presets="${category}"]`);
if (!select || !chipsWrap || !input || !addBtn || !presetsWrap) return;
keys.forEach(key => {
const option = document.createElement('option');
option.value = key;
option.textContent = toHumanLabel(key);
select.appendChild(option);
toggle?.addEventListener('click', () => {
Util.setSidebarOpen(!document.body.classList.contains('sidebar-open'));
});
if (keys.length) select.value = keys[0];
select.addEventListener('change', () => {
renderThresholdChips(category);
renderAlertDescription(category);
});
addBtn.addEventListener('click', () => addThresholdFromInput(category));
input.addEventListener('keydown', (evt) => {
if (evt.key === 'Enter') {
evt.preventDefault();
addThresholdFromInput(category);
backdrop?.addEventListener('click', () => Util.setSidebarOpen(false));
document.addEventListener('keydown', (e) => {
if (e.key === 'Escape' && document.body.classList.contains('sidebar-open')) {
Util.setSidebarOpen(false);
}
});
NOTIFICATION_PRESETS.forEach(preset => {
const btn = document.createElement('button');
btn.type = 'button';
btn.textContent = preset;
btn.addEventListener('click', () => addThresholdValue(category, preset));
presetsWrap.appendChild(btn);
window.addEventListener('resize', () => {
if (!Util.isMobileViewport() && document.body.classList.contains('sidebar-open')) {
Util.setSidebarOpen(false);
}
});
}
renderThresholdChips(category);
renderAlertDescription(category);
});
let healthPollHandle = null;
setNotificationTab('surge');
}
function setBotStatus(online) {
const dot = document.getElementById('bot-status-dot');
const text = document.getElementById('bot-status-text');
if (!dot || !text) return;
dot.className = online ? 'dot online' : 'dot offline';
text.textContent = online ? 'Connected' : 'Unreachable';
}
function parseNotificationThresholdsConfig(config) {
const rawJson = config.NOTIFICATION_THRESHOLDS_JSON;
if (rawJson && String(rawJson).trim()) {
async function pollHealth() {
try {
const parsed = JSON.parse(rawJson);
if (parsed && typeof parsed === 'object' && !Array.isArray(parsed)) return parsed;
} catch (_) {}
}
if (config.NOTIFICATION_THRESHOLDS && typeof config.NOTIFICATION_THRESHOLDS === 'object' && !Array.isArray(config.NOTIFICATION_THRESHOLDS)) {
return config.NOTIFICATION_THRESHOLDS;
}
return {};
}
function serializeNotificationThresholds(obj) {
const ordered = {};
Object.keys(obj).sort().forEach(key => {
const arr = Array.isArray(obj[key]) ? obj[key].map(v => String(v).trim()).filter(Boolean) : [];
ordered[key] = arr;
});
return JSON.stringify(ordered);
}
function setNotificationTab(category) {
document.querySelectorAll('#s-notifications .notif-tab-btn').forEach(btn => {
btn.classList.toggle('active', btn.dataset.notifTab === category);
});
document.querySelectorAll('#s-notifications .notif-panel').forEach(panel => {
panel.classList.toggle('hidden', panel.dataset.notifPanel !== category);
});
}
function addThresholdFromInput(category) {
const input = document.querySelector(`#s-notifications [data-notif-input="${category}"]`);
if (!input) return;
const value = input.value.trim().toLowerCase();
if (addThresholdValue(category, value)) input.value = '';
}
function addThresholdValue(category, rawValue) {
const value = String(rawValue || '').trim().toLowerCase();
if (!isValidThresholdValue(value)) {
showToast('Invalid threshold format. Use 15m, 1h, 1d6h, or whole numbers.', 'error');
return false;
}
const alertKey = getSelectedAlertKey(category);
if (!alertKey) return false;
const current = Array.isArray(notificationThresholdsState[alertKey]) ? [...notificationThresholdsState[alertKey]] : [];
if (current.includes(value)) return false;
current.push(value);
notificationThresholdsState[alertKey] = current;
syncNotificationThresholdsField();
renderThresholdChips(category);
return true;
}
function removeThresholdValue(category, valueToRemove) {
const alertKey = getSelectedAlertKey(category);
if (!alertKey) return;
const current = Array.isArray(notificationThresholdsState[alertKey]) ? [...notificationThresholdsState[alertKey]] : [];
notificationThresholdsState[alertKey] = current.filter(v => String(v) !== String(valueToRemove));
syncNotificationThresholdsField();
renderThresholdChips(category);
}
function renderThresholdChips(category) {
const chipsWrap = document.querySelector(`#s-notifications [data-notif-chips="${category}"]`);
if (!chipsWrap) return;
const alertKey = getSelectedAlertKey(category);
const thresholds = alertKey && Array.isArray(notificationThresholdsState[alertKey])
? notificationThresholdsState[alertKey]
: [];
chipsWrap.innerHTML = '';
thresholds.forEach(value => {
const chip = document.createElement('span');
chip.className = 'notif-chip';
chip.textContent = value;
const remove = document.createElement('button');
remove.type = 'button';
remove.title = `Remove ${value}`;
remove.textContent = '×';
remove.addEventListener('click', () => removeThresholdValue(category, value));
chip.appendChild(remove);
chipsWrap.appendChild(chip);
});
}
function renderAlertDescription(category) {
const descriptionEl = document.querySelector(`#s-notifications [data-notif-description="${category}"]`);
if (!descriptionEl) return;
const alertKey = getSelectedAlertKey(category);
descriptionEl.textContent = NOTIFICATION_ALERT_DESCRIPTIONS[alertKey] || 'No description available for this alert key yet.';
}
function syncNotificationThresholdsField() {
const hiddenField = document.querySelector('#s-notifications [data-key="NOTIFICATION_THRESHOLDS_JSON"]');
if (!hiddenField) return;
const serialized = serializeNotificationThresholds(notificationThresholdsState);
hiddenField.value = serialized;
markChanged('NOTIFICATION_THRESHOLDS_JSON', serialized);
hiddenField.classList.toggle('changed', 'NOTIFICATION_THRESHOLDS_JSON' in pendingChanges);
}
function getSelectedAlertKey(category) {
const select = document.querySelector(`#s-notifications [data-notif-category="${category}"]`);
return select ? select.value : '';
}
function isValidThresholdValue(value) {
if (!value) return false;
if (/^\d+$/.test(value)) return true;
return /^(\d+[mhd])+$/.test(value);
}
function toHumanLabel(key) {
return String(key)
.split('_')
.map(part => part.toUpperCase() === 'T2' || part.toUpperCase() === 'T3'
? part.toUpperCase()
: part.charAt(0).toUpperCase() + part.slice(1))
.join(' ');
}
const ROUTES = {
'/': 's-core',
'/channels': 's-channels',
'/categories': 's-categories',
'/gmail': 's-gmail',
'/behavior': 's-behavior',
'/threads': 's-threads',
'/pins': 's-pins',
'/notifications': 's-notifications',
'/logging': 's-logging',
'/automation': 's-automation',
'/appearance': 's-appearance',
'/staff': 's-staff',
'/advanced': 's-advanced'
};
function navigate(path, updateHistory = true) {
const sectionId = ROUTES[path] || ROUTES['/'];
const normalizedPath = ROUTES[path] ? path : '/';
if (updateHistory) history.pushState({}, '', normalizedPath);
document.querySelectorAll('.section').forEach(section => {
section.classList.toggle('hidden', section.id !== sectionId);
});
document.querySelectorAll('.sidebar a').forEach(link => {
link.classList.toggle('active', link.getAttribute('href') === normalizedPath);
});
}
function setupSidebarRouting() {
const sidebar = document.querySelector('.sidebar');
if (!sidebar) return;
sidebar.addEventListener('click', e => {
const a = e.target.closest('a');
if (!a) return;
e.preventDefault();
navigate(a.getAttribute('href'));
if (isMobileViewport()) setSidebarOpen(false);
});
window.addEventListener('popstate', () => {
navigate(location.pathname, false);
});
}
const MOBILE_BREAKPOINT = 900;
function isMobileViewport() {
return window.innerWidth <= MOBILE_BREAKPOINT;
}
function setSidebarOpen(open) {
document.body.classList.toggle('sidebar-open', open);
const toggle = document.getElementById('menu-toggle');
if (toggle) toggle.setAttribute('aria-expanded', String(open));
}
function setupMobileNav() {
const toggle = document.getElementById('menu-toggle');
const backdrop = document.getElementById('sidebar-backdrop');
toggle?.addEventListener('click', () => {
setSidebarOpen(!document.body.classList.contains('sidebar-open'));
});
backdrop?.addEventListener('click', () => setSidebarOpen(false));
document.addEventListener('keydown', (e) => {
if (e.key === 'Escape' && document.body.classList.contains('sidebar-open')) {
setSidebarOpen(false);
}
});
window.addEventListener('resize', () => {
if (!isMobileViewport() && document.body.classList.contains('sidebar-open')) {
setSidebarOpen(false);
}
});
}
let healthPollHandle = null;
function setBotStatus(online) {
const dot = document.getElementById('bot-status-dot');
const text = document.getElementById('bot-status-text');
if (!dot || !text) return;
dot.className = online ? 'dot online' : 'dot offline';
text.textContent = online ? 'Connected' : 'Unreachable';
}
async function pollHealth() {
try {
const res = await fetch('/healthz', { credentials: 'same-origin' });
if (res.ok) {
const data = await res.json();
setBotStatus(Boolean(data.bot));
} else {
const res = await fetch('/healthz', { credentials: 'same-origin' });
if (res.ok) {
const data = await res.json();
setBotStatus(Boolean(data.bot));
} else {
setBotStatus(false);
}
} catch (_) {
setBotStatus(false);
}
} catch (_) {
setBotStatus(false);
}
}
function scheduleNextHealthPoll() {
if (document.hidden) return;
healthPollHandle = setTimeout(async () => {
await pollHealth();
function scheduleNextHealthPoll() {
if (document.hidden) return;
healthPollHandle = setTimeout(async () => {
await pollHealth();
scheduleNextHealthPoll();
}, 20000);
}
function startHealthPolling() {
if (healthPollHandle) clearTimeout(healthPollHandle);
scheduleNextHealthPoll();
}, 20000);
}
function startHealthPolling() {
if (healthPollHandle) clearTimeout(healthPollHandle);
scheduleNextHealthPoll();
}
function stopHealthPolling() {
if (healthPollHandle) {
clearTimeout(healthPollHandle);
healthPollHandle = null;
}
}
function setupHealthPolling() {
document.addEventListener('visibilitychange', () => {
if (document.hidden) stopHealthPolling();
else startHealthPolling();
function stopHealthPolling() {
if (healthPollHandle) {
clearTimeout(healthPollHandle);
healthPollHandle = null;
}
}
function setupHealthPolling() {
document.addEventListener('visibilitychange', () => {
if (document.hidden) stopHealthPolling();
else startHealthPolling();
});
window.addEventListener('pagehide', stopHealthPolling);
startHealthPolling();
}
document.addEventListener('DOMContentLoaded', async () => {
Router.setupSidebarRouting();
setupActionButtons();
setupMobileNav();
await init();
Router.navigate(location.pathname, false);
setupHealthPolling();
});
window.addEventListener('pagehide', stopHealthPolling);
startHealthPolling();
}
document.addEventListener('DOMContentLoaded', async () => {
setupSidebarRouting();
setupActionButtons();
setupMobileNav();
await init();
navigate(location.pathname, false);
setupHealthPolling();
});
window.App = { init };
})();

View File

@@ -1,195 +1,253 @@
// Discord guild data cache
let guildData = null;
let guildDataPromise = null;
(function () {
'use strict';
async function fetchGuildData() {
if (guildData) return guildData;
if (guildDataPromise) return guildDataPromise;
guildDataPromise = fetch('/api/discord/guild')
.then(r => r.json())
.then(data => { guildData = data; return data; })
.catch(() => ({ channels: [], roles: [], members: [], categories: [] }));
return guildDataPromise;
}
let guildData = null;
let guildDataPromise = null;
async function renderChannelSelect(el, currentValue, filter) {
const data = await fetchGuildData();
const channels = filter ? data.channels.filter(filter) : data.channels;
renderSmartSelect(el, channels.map(c => ({
id: c.id,
label: `#${c.name}`,
sub: c.parentId ? (data.categories.find(cat => cat.id === c.parentId)?.name || null) : null
})), currentValue);
}
async function fetchGuildData() {
if (guildData) return guildData;
if (guildDataPromise) return guildDataPromise;
guildDataPromise = fetch('/api/discord/guild')
.then(r => r.json())
.then(data => { guildData = data; return data; })
.catch(() => ({ channels: [], roles: [], members: [], categories: [] }));
return guildDataPromise;
}
async function renderCategorySelect(el, currentValue) {
const data = await fetchGuildData();
renderSmartSelect(el, data.categories.map(c => ({ id: c.id, label: c.name })), currentValue);
}
async function renderChannelSelect(el, currentValue, filter) {
const data = await fetchGuildData();
const channels = filter ? data.channels.filter(filter) : data.channels;
renderSmartSelect(el, channels.map(c => ({
id: c.id,
label: `#${c.name}`,
sub: c.parentId ? (data.categories.find(cat => cat.id === c.parentId)?.name || null) : null
})), currentValue);
}
async function renderRoleSelect(el, currentValue) {
const data = await fetchGuildData();
renderSmartSelect(el, data.roles.map(r => ({ id: r.id, label: `@${r.name}`, color: r.color })), currentValue);
}
async function renderCategorySelect(el, currentValue) {
const data = await fetchGuildData();
renderSmartSelect(el, data.categories.map(c => ({ id: c.id, label: c.name })), currentValue);
}
async function renderMemberSelect(el, currentValue) {
const data = await fetchGuildData();
renderSmartSelect(el, data.members.map(m => ({
id: m.id, label: m.displayName, sub: `@${m.username}`, avatar: m.avatar
})), currentValue);
}
async function renderRoleSelect(el, currentValue) {
const data = await fetchGuildData();
renderSmartSelect(el, data.roles.map(r => ({ id: r.id, label: `@${r.name}`, color: r.color })), currentValue);
}
async function renderMultiMemberSelect(el, currentValue) {
const data = await fetchGuildData();
const currentIds = (currentValue || '').split(',').map(s => s.trim()).filter(Boolean);
renderMultiSelect(el, data.members.map(m => ({
id: m.id, label: m.displayName, sub: `@${m.username}`, avatar: m.avatar
})), currentIds);
}
async function renderMemberSelect(el, currentValue) {
const data = await fetchGuildData();
renderSmartSelect(el, data.members.map(m => ({
id: m.id, label: m.displayName, sub: `@${m.username}`, avatar: m.avatar
})), currentValue);
}
function renderSmartSelect(inputEl, options, currentValue) {
const wrapper = document.createElement('div');
wrapper.className = 'smart-select';
async function renderMultiMemberSelect(el, currentValue) {
const data = await fetchGuildData();
const currentIds = (currentValue || '').split(',').map(s => s.trim()).filter(Boolean);
renderMultiSelect(el, data.members.map(m => ({
id: m.id, label: m.displayName, sub: `@${m.username}`, avatar: m.avatar
})), currentIds);
}
const current = options.find(o => o.id === currentValue);
const display = document.createElement('div');
display.className = 'smart-select-display';
display.innerHTML = current
? `<span class="ss-label">${current.label}</span><span class="ss-id">${current.id}</span>`
: `<span class="ss-placeholder">Not set</span>`;
function buildOptionRow(opt, { selected = false } = {}) {
const item = document.createElement('div');
item.className = 'ss-option' + (selected ? ' selected' : '');
if (opt.avatar) {
const img = document.createElement('img');
img.className = 'ss-avatar';
img.src = opt.avatar;
img.alt = '';
item.appendChild(img);
}
if (opt.color && opt.color !== '#000000') {
const dot = document.createElement('span');
dot.className = 'ss-dot';
dot.style.background = opt.color;
item.appendChild(dot);
}
const label = document.createElement('span');
label.className = 'ss-label';
label.textContent = opt.label;
item.appendChild(label);
if (opt.sub) {
const sub = document.createElement('span');
sub.className = 'ss-sub';
sub.textContent = opt.sub;
item.appendChild(sub);
}
return item;
}
const dropdown = document.createElement('div');
dropdown.className = 'smart-select-dropdown hidden';
function setDisplayValue(displayEl, opt) {
displayEl.replaceChildren();
const labelSpan = document.createElement('span');
labelSpan.className = 'ss-label';
labelSpan.textContent = opt.label;
const idSpan = document.createElement('span');
idSpan.className = 'ss-id';
idSpan.textContent = opt.id;
displayEl.appendChild(labelSpan);
displayEl.appendChild(idSpan);
}
const search = document.createElement('input');
search.type = 'text';
search.placeholder = 'Search...';
search.className = 'ss-search';
function setDisplayPlaceholder(displayEl, text) {
displayEl.replaceChildren();
const placeholder = document.createElement('span');
placeholder.className = 'ss-placeholder';
placeholder.textContent = text;
displayEl.appendChild(placeholder);
}
const list = document.createElement('div');
list.className = 'ss-list';
function createDropdown(options, opts) {
const { multi = false, getCurrentId = () => null, isExcluded = () => false, onChoose, onClear } = opts;
const clearOpt = document.createElement('div');
clearOpt.className = 'ss-option ss-clear';
clearOpt.textContent = 'Clear (not set)';
clearOpt.addEventListener('click', () => {
inputEl.value = '';
display.innerHTML = `<span class="ss-placeholder">Not set</span>`;
dropdown.classList.add('hidden');
inputEl.dispatchEvent(new Event('change'));
});
list.appendChild(clearOpt);
const dropdown = document.createElement('div');
dropdown.className = 'smart-select-dropdown hidden';
function renderOptions(filter = '') {
while (list.children.length > 1) list.removeChild(list.lastChild);
const filtered = filter
? options.filter(o => o.label.toLowerCase().includes(filter.toLowerCase()) || (o.sub || '').toLowerCase().includes(filter.toLowerCase()) || o.id.includes(filter))
: options;
for (const opt of filtered.slice(0, 50)) {
const item = document.createElement('div');
item.className = 'ss-option' + (opt.id === inputEl.value ? ' selected' : '');
let inner = '';
if (opt.avatar) inner += `<img class="ss-avatar" src="${opt.avatar}" alt="">`;
if (opt.color && opt.color !== '#000000') inner += `<span class="ss-dot" style="background:${opt.color}"></span>`;
inner += `<span class="ss-label">${opt.label}</span>`;
if (opt.sub) inner += `<span class="ss-sub">${opt.sub}</span>`;
item.innerHTML = inner;
item.addEventListener('click', () => {
const search = document.createElement('input');
search.type = 'text';
search.placeholder = 'Search...';
search.className = 'ss-search';
const list = document.createElement('div');
list.className = 'ss-list';
function renderOptions(filter = '') {
list.replaceChildren();
if (!multi && onClear) {
const clearOpt = document.createElement('div');
clearOpt.className = 'ss-option ss-clear';
clearOpt.textContent = 'Clear (not set)';
clearOpt.addEventListener('click', onClear);
list.appendChild(clearOpt);
}
const lq = filter.toLowerCase();
const filtered = options.filter(o => {
if (isExcluded(o.id)) return false;
if (!filter) return true;
if (multi) {
return o.label.toLowerCase().includes(lq) || o.id.includes(filter);
}
return o.label.toLowerCase().includes(lq)
|| (o.sub || '').toLowerCase().includes(lq)
|| o.id.includes(filter);
});
const currentId = getCurrentId();
for (const opt of filtered.slice(0, 50)) {
const item = buildOptionRow(opt, { selected: !multi && opt.id === currentId });
item.addEventListener('click', () => onChoose(opt));
list.appendChild(item);
}
}
search.addEventListener('input', () => renderOptions(search.value));
dropdown.appendChild(search);
dropdown.appendChild(list);
renderOptions();
return { dropdown, search, list, renderOptions };
}
function renderSmartSelect(inputEl, options, currentValue) {
const wrapper = document.createElement('div');
wrapper.className = 'smart-select';
const display = document.createElement('div');
display.className = 'smart-select-display';
const current = options.find(o => o.id === currentValue);
if (current) setDisplayValue(display, current);
else setDisplayPlaceholder(display, 'Not set');
const { dropdown, search } = createDropdown(options, {
multi: false,
getCurrentId: () => inputEl.value,
onChoose: (opt) => {
inputEl.value = opt.id;
display.innerHTML = `<span class="ss-label">${opt.label}</span><span class="ss-id">${opt.id}</span>`;
setDisplayValue(display, opt);
dropdown.classList.add('hidden');
inputEl.dispatchEvent(new Event('change'));
});
list.appendChild(item);
},
onClear: () => {
inputEl.value = '';
setDisplayPlaceholder(display, 'Not set');
dropdown.classList.add('hidden');
inputEl.dispatchEvent(new Event('change'));
}
});
display.addEventListener('click', () => {
dropdown.classList.toggle('hidden');
if (!dropdown.classList.contains('hidden')) search.focus();
});
document.addEventListener('click', (e) => {
if (!wrapper.contains(e.target)) dropdown.classList.add('hidden');
});
wrapper.appendChild(display);
wrapper.appendChild(dropdown);
inputEl.style.display = 'none';
inputEl.parentNode.insertBefore(wrapper, inputEl.nextSibling);
}
function renderMultiSelect(inputEl, options, currentIds) {
const wrapper = document.createElement('div');
wrapper.className = 'smart-select';
const selected = new Set(currentIds);
function updateInput() {
inputEl.value = [...selected].join(',');
inputEl.dispatchEvent(new Event('change'));
}
}
renderOptions();
search.addEventListener('input', () => renderOptions(search.value));
display.addEventListener('click', () => {
dropdown.classList.toggle('hidden');
if (!dropdown.classList.contains('hidden')) search.focus();
});
document.addEventListener('click', (e) => {
if (!wrapper.contains(e.target)) dropdown.classList.add('hidden');
});
const chipsEl = document.createElement('div');
chipsEl.className = 'ss-chips';
dropdown.appendChild(search);
dropdown.appendChild(list);
wrapper.appendChild(display);
wrapper.appendChild(dropdown);
inputEl.style.display = 'none';
inputEl.parentNode.insertBefore(wrapper, inputEl.nextSibling);
}
function renderMultiSelect(inputEl, options, currentIds) {
const wrapper = document.createElement('div');
wrapper.className = 'smart-select';
const selected = new Set(currentIds);
function updateInput() {
inputEl.value = [...selected].join(',');
inputEl.dispatchEvent(new Event('change'));
}
function renderChips() {
chipsEl.innerHTML = '';
for (const id of selected) {
const opt = options.find(o => o.id === id);
const chip = document.createElement('span');
chip.className = 'ss-option selected';
chip.style.cssText = 'display:inline-flex;padding:4px 8px;margin:2px;border-radius:12px;font-size:12px;cursor:pointer;';
chip.textContent = opt ? opt.label : id;
chip.title = 'Click to remove';
chip.addEventListener('click', () => { selected.delete(id); renderChips(); updateInput(); });
chipsEl.appendChild(chip);
function renderChips() {
chipsEl.replaceChildren();
for (const id of selected) {
const opt = options.find(o => o.id === id);
const chip = document.createElement('span');
chip.className = 'ss-option ss-chip selected';
chip.textContent = opt ? opt.label : id;
chip.title = 'Click to remove';
chip.addEventListener('click', () => { selected.delete(id); renderChips(); updateInput(); });
chipsEl.appendChild(chip);
}
}
const addBtn = document.createElement('div');
addBtn.className = 'smart-select-display';
setDisplayPlaceholder(addBtn, '+ Add');
const { dropdown, search, renderOptions } = createDropdown(options, {
multi: true,
isExcluded: (id) => selected.has(id),
onChoose: (opt) => {
selected.add(opt.id);
renderChips();
renderOptions(search.value);
updateInput();
}
});
renderChips();
addBtn.addEventListener('click', () => {
dropdown.classList.toggle('hidden');
if (!dropdown.classList.contains('hidden')) search.focus();
});
document.addEventListener('click', (e) => {
if (!wrapper.contains(e.target)) dropdown.classList.add('hidden');
});
wrapper.appendChild(chipsEl);
wrapper.appendChild(addBtn);
wrapper.appendChild(dropdown);
inputEl.style.display = 'none';
inputEl.parentNode.insertBefore(wrapper, inputEl.nextSibling);
}
const chipsEl = document.createElement('div');
chipsEl.style.cssText = 'display:flex;flex-wrap:wrap;gap:4px;margin-bottom:8px;';
renderChips();
const addBtn = document.createElement('div');
addBtn.className = 'smart-select-display';
addBtn.innerHTML = '<span class="ss-placeholder">+ Add</span>';
const dropdown = document.createElement('div');
dropdown.className = 'smart-select-dropdown hidden';
const search = document.createElement('input');
search.type = 'text'; search.placeholder = 'Search...'; search.className = 'ss-search';
const list = document.createElement('div');
list.className = 'ss-list';
function renderOptions(filter = '') {
list.innerHTML = '';
const filtered = filter
? options.filter(o => !selected.has(o.id) && (o.label.toLowerCase().includes(filter.toLowerCase()) || o.id.includes(filter)))
: options.filter(o => !selected.has(o.id));
for (const opt of filtered.slice(0, 50)) {
const item = document.createElement('div');
item.className = 'ss-option';
let inner = '';
if (opt.avatar) inner += `<img class="ss-avatar" src="${opt.avatar}" alt="">`;
inner += `<span class="ss-label">${opt.label}</span>`;
if (opt.sub) inner += `<span class="ss-sub">${opt.sub}</span>`;
item.innerHTML = inner;
item.addEventListener('click', () => { selected.add(opt.id); renderChips(); renderOptions(search.value); updateInput(); });
list.appendChild(item);
}
}
renderOptions();
search.addEventListener('input', () => renderOptions(search.value));
addBtn.addEventListener('click', () => { dropdown.classList.toggle('hidden'); if (!dropdown.classList.contains('hidden')) search.focus(); });
document.addEventListener('click', (e) => { if (!wrapper.contains(e.target)) dropdown.classList.add('hidden'); });
dropdown.appendChild(search);
dropdown.appendChild(list);
wrapper.appendChild(chipsEl);
wrapper.appendChild(addBtn);
wrapper.appendChild(dropdown);
inputEl.style.display = 'none';
inputEl.parentNode.insertBefore(wrapper, inputEl.nextSibling);
}
window.DiscordFields = { fetchGuildData, renderChannelSelect, renderCategorySelect, renderRoleSelect, renderMemberSelect, renderMultiMemberSelect };
window.DiscordFields = { fetchGuildData, renderChannelSelect, renderCategorySelect, renderRoleSelect, renderMemberSelect, renderMultiMemberSelect };
})();

View File

@@ -0,0 +1,137 @@
(function () {
'use strict';
let savedConfig = {};
let pendingChanges = {};
function setSavedConfig(config) {
savedConfig = config;
}
function populateFields(config) {
document.querySelectorAll('[data-key]').forEach(el => {
const key = el.dataset.key;
const value = config[key] || '';
if (el.type === 'checkbox') {
el.checked = value === 'true' || value === true;
} else if (el.type === 'color') {
const num = parseInt(value) || 0;
el.value = '#' + num.toString(16).padStart(6, '0');
} else {
el.value = value;
}
el.addEventListener('change', () => handleFieldChange(el, key));
el.addEventListener('input', () => {
if (el.type === 'text' || el.type === 'number' || el.type === 'password' || el.tagName === 'TEXTAREA') {
handleFieldChange(el, key);
}
});
});
}
function handleFieldChange(el, key) {
let value;
if (el.type === 'checkbox') {
value = el.checked ? 'true' : 'false';
} else if (el.type === 'color') {
value = '0x' + el.value.slice(1).toUpperCase();
} else {
value = el.value;
}
markChanged(key, value);
el.classList.toggle('changed', key in pendingChanges);
}
function initSmartSelects(config) {
document.querySelectorAll('[data-smart]').forEach(el => {
const key = el.dataset.key;
const type = el.dataset.smart;
const value = config[key] || '';
if (type === 'channel') DiscordFields.renderChannelSelect(el, value);
else if (type === 'category') DiscordFields.renderCategorySelect(el, value);
else if (type === 'role') DiscordFields.renderRoleSelect(el, value);
else if (type === 'member') DiscordFields.renderMemberSelect(el, value);
else if (type === 'multi-member') DiscordFields.renderMultiMemberSelect(el, value);
});
}
function markChanged(key, value) {
if (String(value) === String(savedConfig[key] || '')) {
delete pendingChanges[key];
} else {
pendingChanges[key] = value;
}
updateSaveBar();
}
function isChanged(key) {
return key in pendingChanges;
}
function updateSaveBar() {
const bar = document.getElementById('save-bar');
const count = Object.keys(pendingChanges).length;
bar.classList.toggle('visible', count > 0);
document.getElementById('change-count').textContent =
`${count} unsaved change${count !== 1 ? 's' : ''}`;
}
function setupSaveBar() {
updateSaveBar();
}
async function saveConfig(mode) {
const buttons = document.querySelectorAll('#save-bar button');
buttons.forEach(b => b.disabled = true);
try {
if (mode === 'restart' && !confirm('Save changes and restart the bot now?')) {
return;
}
const res = await fetch('/api/config', {
method: 'POST',
credentials: 'same-origin',
headers: Util.csrfHeaders({ 'Content-Type': 'application/json' }),
body: JSON.stringify(pendingChanges)
});
const data = await res.json();
if (data.applied) {
for (const key of data.applied) savedConfig[key] = pendingChanges[key];
pendingChanges = {};
updateSaveBar();
document.querySelectorAll('.changed').forEach(el => el.classList.remove('changed'));
Util.showToast(`${data.applied.length} settings saved.`, 'success');
}
const hasErrors = data.errors && data.errors.length > 0;
if (hasErrors) {
Util.showToast(`Errors: ${data.errors.join(', ')}`, 'error');
}
if (mode === 'restart' && !hasErrors) {
await fetch('/api/restart', {
method: 'POST',
credentials: 'same-origin',
headers: Util.csrfHeaders({ 'Content-Type': 'application/json' }),
body: JSON.stringify({ mode: 'immediate' })
});
Util.showToast('Restart initiated.', 'warning');
} else if (mode === 'restart' && hasErrors) {
Util.showToast(`Restart cancelled — save returned errors: ${data.errors.join(', ')}`, 'warning');
}
} catch (e) {
Util.showToast('Failed to save. Bot may be unreachable.', 'error');
} finally {
buttons.forEach(b => b.disabled = false);
}
}
window.Fields = {
setSavedConfig,
populateFields,
handleFieldChange,
initSmartSelects,
markChanged,
isChanged,
updateSaveBar,
setupSaveBar,
saveConfig
};
})();

View File

@@ -0,0 +1,277 @@
(function () {
'use strict';
const NOTIFICATION_PRESETS = ['15m', '30m', '1h', '2h', '4h', '8h', '1d'];
const NOTIFICATION_TAB_KEYS = {
surge: [
'surge_tickets',
'surge_game',
'surge_stale',
'surge_needs_response',
'surge_unclaimed',
'surge_tier3_unclaimed',
'surge_no_staff'
],
patterns: [
'user_tickets',
'user_reopen',
'user_crossgame',
'game_surge',
'game_backlog',
'game_resolution',
'game_spike',
'tag_top',
'tag_escalation',
'untagged_closes',
'tag_game_corr',
'user_esc',
'game_esc_rate',
'rapid_t2_t3',
'staff_no_close',
'staff_overloaded',
'staff_stale',
'staff_transfer_rate',
'staff_esc',
'staff_game_esc',
'game_tag_spike',
'overnight_gap',
'staff_always_esc'
],
unclaimed: ['unclaimed_reminder'],
chat: ['chat_messages', 'chat_time']
};
const NOTIFICATION_ALERT_DESCRIPTIONS = {
surge_tickets: 'Fires when total active ticket volume exceeds configured surge thresholds, signaling broad queue pressure that needs staffing attention.',
surge_game: 'Fires when one game accumulates tickets unusually fast within the configured window, indicating a localized incident that should be triaged.',
surge_stale: 'Fires when too many tickets stay unresolved past the stale-time threshold, prompting staff to clear aging backlog.',
surge_needs_response: 'Fires when tickets needing a staff reply exceed count and age limits, indicating response latency is building.',
surge_unclaimed: 'Fires when the unclaimed queue crosses configured count/age thresholds, signaling ownership gaps that need pickup.',
surge_tier3_unclaimed: "Fires when Tier 3 tickets have been sitting unclaimed past each threshold. Escalating intervals prevent spam while ensuring critical tickets don't go unnoticed.",
surge_no_staff: 'Fires when open-ticket load is high while no staff are detected as available, prompting immediate coverage.',
user_tickets: 'Detects users opening unusually high ticket counts in the active window, suggesting repeat-issue or abuse patterns.',
user_reopen: 'Detects users who repeatedly reopen or recreate issues after closure, signaling unresolved root-cause patterns.',
user_crossgame: 'Detects users reporting similar issues across multiple games in a short period, indicating broader account-level impact.',
game_surge: 'Detects game-specific ticket spikes crossing thresholds in the pattern window, signaling service instability for that title.',
game_backlog: 'Detects games accumulating unresolved backlog above threshold, implying triage capacity is lagging for that queue.',
game_resolution: 'Detects unusual drops in resolution rate for a game, indicating tickets are staying open longer than expected.',
game_spike: 'Detects abrupt short-window jumps in ticket volume for a game, flagging incidents that may need escalation.',
tag_top: 'Detects tag frequency leaders above threshold so recurring issue types can be prioritized for fixes or macros.',
tag_escalation: 'Detects tags with unusually high escalation rates, indicating categories that routinely require higher-tier handling.',
untagged_closes: 'Detects elevated counts of closed tickets without tags, prompting cleanup to preserve reporting quality.',
tag_game_corr: 'Detects strong tag-to-game concentration patterns, highlighting issue types tightly linked to specific games.',
user_esc: 'Detects users whose tickets escalate unusually often, implying complex cases that may need proactive follow-up.',
game_esc_rate: 'Detects games with escalating ticket-rate thresholds exceeded, signaling deeper technical issues for that title.',
rapid_t2_t3: 'Fires at ticket count milestones (e.g. 3, 5, 10) when tickets have reached Tier 3 this week. Each milestone fires once per week.',
staff_no_close: 'Detects staff with prolonged periods of claims but few closes, suggesting overloaded ownership or stuck work.',
staff_overloaded: 'Detects staff carrying ticket loads beyond threshold, indicating balancing or reassignment may be needed.',
staff_stale: 'Detects staff-owned tickets aging beyond stale limits, prompting review and unblock actions.',
staff_transfer_rate: 'Detects unusually high transfer/reassignment rates by staff, signaling ownership churn that may hurt throughput.',
staff_esc: 'Detects staff escalation counts above threshold, highlighting where extra support or training may be needed.',
staff_game_esc: 'Detects high escalation concentration for specific staff/game combinations, indicating targeted expertise gaps.',
game_tag_spike: 'Detects sudden spikes of specific tags within a game, flagging focused incident signatures.',
overnight_gap: 'Detects recurring unattended overnight windows with active demand, suggesting staffing coverage gaps.',
staff_always_esc: 'Detects staff whose handled tickets escalate at consistently high rates, implying sustained tier-fit issues.',
unclaimed_reminder: 'Reminds all staff notification channels about unclaimed tickets. Thresholds are per-ticket age — each threshold fires once per ticket and resets on escalation.',
chat_messages: 'Fires when pending user message volume in monitored chat channels crosses configured count thresholds without staff replies.',
chat_time: 'Fires when a monitored chat channel has had no staff response for the given duration with pending user messages. Resets when staff responds.'
};
let notificationThresholdsState = {};
function initNotificationsEditor(config) {
const section = document.getElementById('s-notifications');
if (!section) return;
const hiddenField = section.querySelector('[data-key="NOTIFICATION_THRESHOLDS_JSON"]');
if (!hiddenField) return;
notificationThresholdsState = parseNotificationThresholdsConfig(config);
hiddenField.value = serializeNotificationThresholds(notificationThresholdsState);
section.querySelectorAll('.notif-tab-btn').forEach(btn => {
btn.addEventListener('click', () => setNotificationTab(btn.dataset.notifTab));
});
Object.entries(NOTIFICATION_TAB_KEYS).forEach(([category, keys]) => {
const select = section.querySelector(`[data-notif-category="${category}"]`);
const chipsWrap = section.querySelector(`[data-notif-chips="${category}"]`);
const input = section.querySelector(`[data-notif-input="${category}"]`);
const addBtn = section.querySelector(`[data-notif-add="${category}"]`);
const presetsWrap = section.querySelector(`[data-notif-presets="${category}"]`);
if (!select || !chipsWrap || !input || !addBtn || !presetsWrap) return;
keys.forEach(key => {
const option = document.createElement('option');
option.value = key;
option.textContent = toHumanLabel(key);
select.appendChild(option);
});
if (keys.length) select.value = keys[0];
select.addEventListener('change', () => {
renderThresholdChips(category);
renderAlertDescription(category);
});
addBtn.addEventListener('click', () => addThresholdFromInput(category));
input.addEventListener('keydown', (evt) => {
if (evt.key === 'Enter') {
evt.preventDefault();
addThresholdFromInput(category);
}
});
NOTIFICATION_PRESETS.forEach(preset => {
const btn = document.createElement('button');
btn.type = 'button';
btn.textContent = preset;
btn.addEventListener('click', () => addThresholdValue(category, preset));
presetsWrap.appendChild(btn);
});
renderThresholdChips(category);
renderAlertDescription(category);
});
setNotificationTab('surge');
}
function parseNotificationThresholdsConfig(config) {
const rawJson = config.NOTIFICATION_THRESHOLDS_JSON;
if (rawJson && String(rawJson).trim()) {
try {
const parsed = JSON.parse(rawJson);
if (parsed && typeof parsed === 'object' && !Array.isArray(parsed)) return parsed;
} catch (_) {}
}
if (config.NOTIFICATION_THRESHOLDS && typeof config.NOTIFICATION_THRESHOLDS === 'object' && !Array.isArray(config.NOTIFICATION_THRESHOLDS)) {
return config.NOTIFICATION_THRESHOLDS;
}
return {};
}
function serializeNotificationThresholds(obj) {
const ordered = {};
Object.keys(obj).sort().forEach(key => {
const arr = Array.isArray(obj[key]) ? obj[key].map(v => String(v).trim()).filter(Boolean) : [];
ordered[key] = arr;
});
return JSON.stringify(ordered);
}
function setNotificationTab(category) {
document.querySelectorAll('#s-notifications .notif-tab-btn').forEach(btn => {
btn.classList.toggle('active', btn.dataset.notifTab === category);
});
document.querySelectorAll('#s-notifications .notif-panel').forEach(panel => {
panel.classList.toggle('hidden', panel.dataset.notifPanel !== category);
});
}
function addThresholdFromInput(category) {
const input = document.querySelector(`#s-notifications [data-notif-input="${category}"]`);
if (!input) return;
const value = input.value.trim().toLowerCase();
if (addThresholdValue(category, value)) input.value = '';
}
function addThresholdValue(category, rawValue) {
const value = String(rawValue || '').trim().toLowerCase();
if (!isValidThresholdValue(value)) {
Util.showToast('Invalid threshold format. Use 15m, 1h, 1d6h, or whole numbers.', 'error');
return false;
}
const alertKey = getSelectedAlertKey(category);
if (!alertKey) return false;
const current = Array.isArray(notificationThresholdsState[alertKey]) ? [...notificationThresholdsState[alertKey]] : [];
if (current.includes(value)) return false;
current.push(value);
notificationThresholdsState[alertKey] = current;
syncNotificationThresholdsField();
renderThresholdChips(category);
return true;
}
function removeThresholdValue(category, valueToRemove) {
const alertKey = getSelectedAlertKey(category);
if (!alertKey) return;
const current = Array.isArray(notificationThresholdsState[alertKey]) ? [...notificationThresholdsState[alertKey]] : [];
notificationThresholdsState[alertKey] = current.filter(v => String(v) !== String(valueToRemove));
syncNotificationThresholdsField();
renderThresholdChips(category);
}
function renderThresholdChips(category) {
const chipsWrap = document.querySelector(`#s-notifications [data-notif-chips="${category}"]`);
if (!chipsWrap) return;
const alertKey = getSelectedAlertKey(category);
const thresholds = alertKey && Array.isArray(notificationThresholdsState[alertKey])
? notificationThresholdsState[alertKey]
: [];
chipsWrap.replaceChildren();
thresholds.forEach(value => {
const chip = document.createElement('span');
chip.className = 'notif-chip';
chip.textContent = value;
const remove = document.createElement('button');
remove.type = 'button';
remove.title = `Remove ${value}`;
remove.textContent = '×';
remove.addEventListener('click', () => removeThresholdValue(category, value));
chip.appendChild(remove);
chipsWrap.appendChild(chip);
});
}
function renderAlertDescription(category) {
const descriptionEl = document.querySelector(`#s-notifications [data-notif-description="${category}"]`);
if (!descriptionEl) return;
const alertKey = getSelectedAlertKey(category);
descriptionEl.textContent = NOTIFICATION_ALERT_DESCRIPTIONS[alertKey] || 'No description available for this alert key yet.';
}
function syncNotificationThresholdsField() {
const hiddenField = document.querySelector('#s-notifications [data-key="NOTIFICATION_THRESHOLDS_JSON"]');
if (!hiddenField) return;
const serialized = serializeNotificationThresholds(notificationThresholdsState);
hiddenField.value = serialized;
Fields.markChanged('NOTIFICATION_THRESHOLDS_JSON', serialized);
hiddenField.classList.toggle('changed', Fields.isChanged('NOTIFICATION_THRESHOLDS_JSON'));
}
function getSelectedAlertKey(category) {
const select = document.querySelector(`#s-notifications [data-notif-category="${category}"]`);
return select ? select.value : '';
}
function isValidThresholdValue(value) {
if (!value) return false;
if (/^\d+$/.test(value)) return true;
return /^(\d+[mhd])+$/.test(value);
}
function toHumanLabel(key) {
return String(key)
.split('_')
.map(part => part.toUpperCase() === 'T2' || part.toUpperCase() === 'T3'
? part.toUpperCase()
: part.charAt(0).toUpperCase() + part.slice(1))
.join(' ');
}
window.Notifications = {
initNotificationsEditor,
isValidThresholdValue,
toHumanLabel,
NOTIFICATION_PRESETS,
NOTIFICATION_TAB_KEYS,
NOTIFICATION_ALERT_DESCRIPTIONS
};
})();

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(function () {
'use strict';
const ROUTES = {
'/': 's-core',
'/channels': 's-channels',
'/categories': 's-categories',
'/gmail': 's-gmail',
'/behavior': 's-behavior',
'/threads': 's-threads',
'/pins': 's-pins',
'/notifications': 's-notifications',
'/logging': 's-logging',
'/automation': 's-automation',
'/appearance': 's-appearance',
'/staff': 's-staff',
'/advanced': 's-advanced'
};
function navigate(path, updateHistory = true) {
const sectionId = ROUTES[path] || ROUTES['/'];
const normalizedPath = ROUTES[path] ? path : '/';
if (updateHistory) history.pushState({}, '', normalizedPath);
document.querySelectorAll('.section').forEach(section => {
section.classList.toggle('hidden', section.id !== sectionId);
});
document.querySelectorAll('.sidebar a').forEach(link => {
link.classList.toggle('active', link.getAttribute('href') === normalizedPath);
});
}
function setupSidebarRouting() {
const sidebar = document.querySelector('.sidebar');
if (!sidebar) return;
sidebar.addEventListener('click', e => {
const a = e.target.closest('a');
if (!a) return;
e.preventDefault();
navigate(a.getAttribute('href'));
if (Util.isMobileViewport()) Util.setSidebarOpen(false);
});
window.addEventListener('popstate', () => {
navigate(location.pathname, false);
});
}
window.Router = { ROUTES, navigate, setupSidebarRouting };
})();

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(function () {
'use strict';
let csrfToken = '';
async function fetchCsrfToken() {
const res = await fetch('/api/csrf-token', { credentials: 'same-origin' });
if (!res.ok) throw new Error('Failed to fetch CSRF token');
const data = await res.json();
csrfToken = data.csrfToken;
return csrfToken;
}
function csrfHeaders(base = {}) {
return { ...base, 'x-csrf-token': csrfToken };
}
function showToast(message, type = 'success') {
const toast = document.createElement('div');
toast.className = `toast toast-${type}`;
toast.textContent = message;
document.getElementById('toast-container').appendChild(toast);
setTimeout(() => toast.remove(), 3500);
}
function formatLocalDateTime(d) {
const pad = n => String(n).padStart(2, '0');
return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())}T${pad(d.getHours())}:${pad(d.getMinutes())}`;
}
const MOBILE_BREAKPOINT = 900;
function isMobileViewport() {
return window.innerWidth <= MOBILE_BREAKPOINT;
}
function setSidebarOpen(open) {
document.body.classList.toggle('sidebar-open', open);
const toggle = document.getElementById('menu-toggle');
if (toggle) toggle.setAttribute('aria-expanded', String(open));
}
window.Util = {
fetchCsrfToken,
csrfHeaders,
showToast,
formatLocalDateTime,
isMobileViewport,
setSidebarOpen,
MOBILE_BREAKPOINT
};
})();