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change escalation env

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indifferentketchup
2026-04-07 10:43:15 -05:00
parent 9dc8b77683
commit e93246cfde
4 changed files with 7 additions and 11 deletions
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4
handlers/buttons.js
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@@ -196,8 +196,8 @@ async function handleButton(interaction) {
return interaction.reply({ content: 'This ticket is already at tier 2.', ephemeral: true });
}
const categoryId = ticket.gmailThreadId.startsWith('discord-')
? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID)
: (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID);
? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID
: CONFIG.EMAIL_ESCALATED2_CHANNEL_ID;
if (!categoryId && !interaction.channel.isThread()) {
return interaction.reply({ content: 'Tier 2 (ESCALATED2) is not configured for this ticket type.', ephemeral: true });
}

8
handlers/commands.js
View File

@@ -68,7 +68,7 @@ async function requireStaffRole(interaction) {
async function runEscalation(interaction, ticket, nextTier, reason) {
const isDiscordTicket = ticket.gmailThreadId.startsWith('discord-');
const categoryId = nextTier === 1
? (isDiscordTicket ? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID) : (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID))
? (isDiscordTicket ? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID : CONFIG.EMAIL_ESCALATED2_CHANNEL_ID)
: (isDiscordTicket ? CONFIG.DISCORD_ESCALATED3_CHANNEL_ID : CONFIG.EMAIL_ESCALATED3_CHANNEL_ID);
// Clear claim on escalation
@@ -224,8 +224,8 @@ async function runDeescalation(interaction, ticket) {
if (homeCategory) await enqueueMove(interaction.channel, homeCategory);
} else if (newTier === 1) {
const t2Category = isDiscordTicket
? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID)
: (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID);
? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID
: CONFIG.EMAIL_ESCALATED2_CHANNEL_ID;
if (t2Category) await enqueueMove(interaction.channel, t2Category);
}
} catch (e) {
@@ -312,7 +312,7 @@ async function handleCommand(interaction) {
const isDiscordTicket = ticket.gmailThreadId.startsWith('discord-');
const categoryId = nextTier === 1
? (isDiscordTicket ? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID) : (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID))
? (isDiscordTicket ? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID : CONFIG.EMAIL_ESCALATED2_CHANNEL_ID)
: (isDiscordTicket ? CONFIG.DISCORD_ESCALATED3_CHANNEL_ID : CONFIG.EMAIL_ESCALATED3_CHANNEL_ID);
const configKey = nextTier === 1 ? 'ESCALATED2' : 'ESCALATED3';
if (!categoryId && !interaction.channel.isThread()) {