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change escalation env

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indifferentketchup
2026-04-07 10:43:15 -05:00
parent 9dc8b77683
commit e93246cfde
4 changed files with 7 additions and 11 deletions
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4
config.js
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@@ -65,9 +65,7 @@ const CONFIG = {
GAME_LIST: process.env.GAME_LIST || '', GAME_LIST: process.env.GAME_LIST || '',
DISCORD_THREAD_CHANNEL_ID: process.env.DISCORD_THREAD_CHANNEL_ID || null, DISCORD_THREAD_CHANNEL_ID: process.env.DISCORD_THREAD_CHANNEL_ID || null,
EMAIL_THREAD_CHANNEL_ID: process.env.EMAIL_THREAD_CHANNEL_ID || null, EMAIL_THREAD_CHANNEL_ID: process.env.EMAIL_THREAD_CHANNEL_ID || null,
EMAIL_ESCALATED_CATEGORY_ID: process.env.EMAIL_ESCALATED_CATEGORY_ID || process.env.ESCALATED_CATEGORY_ID, // Tier 2/3 escalation: category IDs where ticket channels are placed (env uses *_CHANNEL_* for legacy naming).
DISCORD_ESCALATED_CATEGORY_ID: process.env.DISCORD_ESCALATED_CATEGORY_ID,
// Tier 2/3 email escalation: category IDs where ticket channels are placed (env uses *_CHANNEL_* for legacy naming).
EMAIL_ESCALATED2_CHANNEL_ID: process.env.EMAIL_ESCALATED2_CHANNEL_ID || null, EMAIL_ESCALATED2_CHANNEL_ID: process.env.EMAIL_ESCALATED2_CHANNEL_ID || null,
DISCORD_ESCALATED2_CHANNEL_ID: process.env.DISCORD_ESCALATED2_CHANNEL_ID || null, DISCORD_ESCALATED2_CHANNEL_ID: process.env.DISCORD_ESCALATED2_CHANNEL_ID || null,
EMAIL_ESCALATED3_CHANNEL_ID: process.env.EMAIL_ESCALATED3_CHANNEL_ID || null, EMAIL_ESCALATED3_CHANNEL_ID: process.env.EMAIL_ESCALATED3_CHANNEL_ID || null,

4
handlers/buttons.js
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@@ -196,8 +196,8 @@ async function handleButton(interaction) {
return interaction.reply({ content: 'This ticket is already at tier 2.', ephemeral: true }); return interaction.reply({ content: 'This ticket is already at tier 2.', ephemeral: true });
} }
const categoryId = ticket.gmailThreadId.startsWith('discord-') const categoryId = ticket.gmailThreadId.startsWith('discord-')
? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID) ? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID
: (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID); : CONFIG.EMAIL_ESCALATED2_CHANNEL_ID;
if (!categoryId && !interaction.channel.isThread()) { if (!categoryId && !interaction.channel.isThread()) {
return interaction.reply({ content: 'Tier 2 (ESCALATED2) is not configured for this ticket type.', ephemeral: true }); return interaction.reply({ content: 'Tier 2 (ESCALATED2) is not configured for this ticket type.', ephemeral: true });
} }

8
handlers/commands.js
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@@ -68,7 +68,7 @@ async function requireStaffRole(interaction) {
async function runEscalation(interaction, ticket, nextTier, reason) { async function runEscalation(interaction, ticket, nextTier, reason) {
const isDiscordTicket = ticket.gmailThreadId.startsWith('discord-'); const isDiscordTicket = ticket.gmailThreadId.startsWith('discord-');
const categoryId = nextTier === 1 const categoryId = nextTier === 1
? (isDiscordTicket ? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID) : (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID)) ? (isDiscordTicket ? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID : CONFIG.EMAIL_ESCALATED2_CHANNEL_ID)
: (isDiscordTicket ? CONFIG.DISCORD_ESCALATED3_CHANNEL_ID : CONFIG.EMAIL_ESCALATED3_CHANNEL_ID); : (isDiscordTicket ? CONFIG.DISCORD_ESCALATED3_CHANNEL_ID : CONFIG.EMAIL_ESCALATED3_CHANNEL_ID);
// Clear claim on escalation // Clear claim on escalation
@@ -224,8 +224,8 @@ async function runDeescalation(interaction, ticket) {
if (homeCategory) await enqueueMove(interaction.channel, homeCategory); if (homeCategory) await enqueueMove(interaction.channel, homeCategory);
} else if (newTier === 1) { } else if (newTier === 1) {
const t2Category = isDiscordTicket const t2Category = isDiscordTicket
? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID) ? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID
: (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID); : CONFIG.EMAIL_ESCALATED2_CHANNEL_ID;
if (t2Category) await enqueueMove(interaction.channel, t2Category); if (t2Category) await enqueueMove(interaction.channel, t2Category);
} }
} catch (e) { } catch (e) {
@@ -312,7 +312,7 @@ async function handleCommand(interaction) {
const isDiscordTicket = ticket.gmailThreadId.startsWith('discord-'); const isDiscordTicket = ticket.gmailThreadId.startsWith('discord-');
const categoryId = nextTier === 1 const categoryId = nextTier === 1
? (isDiscordTicket ? (CONFIG.DISCORD_ESCALATED2_CHANNEL_ID || CONFIG.DISCORD_ESCALATED_CATEGORY_ID) : (CONFIG.EMAIL_ESCALATED2_CHANNEL_ID || CONFIG.EMAIL_ESCALATED_CATEGORY_ID)) ? (isDiscordTicket ? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID : CONFIG.EMAIL_ESCALATED2_CHANNEL_ID)
: (isDiscordTicket ? CONFIG.DISCORD_ESCALATED3_CHANNEL_ID : CONFIG.EMAIL_ESCALATED3_CHANNEL_ID); : (isDiscordTicket ? CONFIG.DISCORD_ESCALATED3_CHANNEL_ID : CONFIG.EMAIL_ESCALATED3_CHANNEL_ID);
const configKey = nextTier === 1 ? 'ESCALATED2' : 'ESCALATED3'; const configKey = nextTier === 1 ? 'ESCALATED2' : 'ESCALATED3';
if (!categoryId && !interaction.channel.isThread()) { if (!categoryId && !interaction.channel.isThread()) {

2
settings-site/public/index.html
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@@ -85,8 +85,6 @@
<div class="section-body"><div class="field-grid"> <div class="section-body"><div class="field-grid">
<div class="field"><label>Email Ticket Category</label><input type="text" data-key="TICKET_CATEGORY_ID" data-smart="category"></div> <div class="field"><label>Email Ticket Category</label><input type="text" data-key="TICKET_CATEGORY_ID" data-smart="category"></div>
<div class="field"><label>Discord Ticket Category</label><input type="text" data-key="DISCORD_TICKET_CATEGORY_ID" data-smart="category"></div> <div class="field"><label>Discord Ticket Category</label><input type="text" data-key="DISCORD_TICKET_CATEGORY_ID" data-smart="category"></div>
<div class="field"><label>Email Escalation Category</label><input type="text" data-key="EMAIL_ESCALATED_CATEGORY_ID" data-smart="category"></div>
<div class="field"><label>Discord Escalation Category</label><input type="text" data-key="DISCORD_ESCALATED_CATEGORY_ID" data-smart="category"></div>
<div class="field"><label>Email T2 Category</label><input type="text" data-key="EMAIL_ESCALATED2_CHANNEL_ID" data-smart="category"></div> <div class="field"><label>Email T2 Category</label><input type="text" data-key="EMAIL_ESCALATED2_CHANNEL_ID" data-smart="category"></div>
<div class="field"><label>Discord T2 Category</label><input type="text" data-key="DISCORD_ESCALATED2_CHANNEL_ID" data-smart="category"></div> <div class="field"><label>Discord T2 Category</label><input type="text" data-key="DISCORD_ESCALATED2_CHANNEL_ID" data-smart="category"></div>
<div class="field"><label>Email T3 Category</label><input type="text" data-key="EMAIL_ESCALATED3_CHANNEL_ID" data-smart="category"></div> <div class="field"><label>Email T3 Category</label><input type="text" data-key="EMAIL_ESCALATED3_CHANNEL_ID" data-smart="category"></div>