diff --git a/commands/register.js b/commands/register.js
index cf75c7f..da4ec13 100644
--- a/commands/register.js
+++ b/commands/register.js
@@ -365,13 +365,6 @@ async function registerCommands() {
       .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
       .setDefaultMemberPermissions(PermissionFlagsBits.Administrator),
 
-    new SlashCommandBuilder()
-      .setName('ids')
-      .setDescription('List all channel and role IDs in this server')
-      .setContexts([InteractionContextType.Guild])
-      .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
-      .setDefaultMemberPermissions(PermissionFlagsBits.ManageMessages),
-
     new SlashCommandBuilder()
       .setName('accountinfo')
       .setDescription('Look up website account info by email or Discord user')
diff --git a/handlers/commands.js b/handlers/commands.js
index c116166..ef2a2ea 100644
--- a/handlers/commands.js
+++ b/handlers/commands.js
@@ -967,49 +967,6 @@ async function handleCommand(interaction) {
       await interaction.editReply('❌ An error occurred while fetching statistics.');
     }
   }
-
-  // /ids – list channel and role IDs (like discord.py guild.channels / guild.roles)
-  if (interaction.commandName === 'ids') {
-    trackInteraction('commands', 'ids', interaction.user.tag);
-    await interaction.deferReply({ ephemeral: true });
-    const guild = interaction.guild;
-    if (!guild) {
-      await interaction.editReply('This command can only be used in a server.');
-      return;
-    }
-    try {
-      await guild.channels.fetch().catch(() => {});
-
-      const channelTypeName = type =>
-        Object.entries(ChannelType).find(([, v]) => v === type)?.[0] ?? String(type);
-
-      const lines = ['**Channels:**'];
-      const channels = [...guild.channels.cache.values()].sort((a, b) => a.rawPosition - b.rawPosition);
-      for (const ch of channels) {
-        lines.push(`\`${ch.id}\` — ${ch.name} (${channelTypeName(ch.type)})`);
-      }
-      lines.push('');
-      lines.push('**Roles:**');
-      const roles = [...guild.roles.cache.values()].sort((a, b) => b.position - a.position);
-      for (const role of roles) {
-        lines.push(`\`${role.id}\` — ${role.name}`);
-      }
-
-      const text = lines.join('\n');
-      if (text.length <= 1900) {
-        await interaction.editReply(text);
-      } else {
-        const buf = Buffer.from(text, 'utf8');
-        await interaction.editReply({
-          content: 'List is long; sent as a file.',
-          files: [new AttachmentBuilder(buf, { name: `guild-ids-${guild.id}.txt` })]
-        });
-      }
-    } catch (err) {
-      trackError('ids-command', err, interaction);
-      await interaction.editReply('Failed to build ID list.');
-    }
-  }
 }
 
 /**
@@ -1182,4 +1139,11 @@ async function handleAutocomplete(interaction) {
   }
 }
 
-module.exports = { handleCommand, handleContextMenu, handleAutocomplete, runEscalation, runDeescalation };
+module.exports = {
+  handleCommand,
+  handleContextMenu,
+  handleAutocomplete,
+  runEscalation,
+  runDeescalation,
+  hasStaffRole
+};
diff --git a/handlers/messages.js b/handlers/messages.js
index 95af410..2f43855 100644
--- a/handlers/messages.js
+++ b/handlers/messages.js
@@ -1,20 +1,91 @@
 /**
- * Discord messageCreate handler – forwards staff replies to Gmail.
+ * Discord messageCreate handler – prefix commands and forwards staff replies to Gmail.
  */
+const { ChannelType, AttachmentBuilder } = require('discord.js');
 const { mongoose } = require('../db-connection');
 const { CONFIG } = require('../config');
 const { extractRawEmail } = require('../utils');
 const { getGmailClient, sendGmailReply } = require('../services/gmail');
 const { updateTicketActivity } = require('../services/tickets');
+const { hasStaffRole } = require('./commands');
+const { trackInteraction, trackError } = require('./analytics');
 
 const Ticket = mongoose.model('Ticket');
 
+/**
+ * `!ids` — list channel and role IDs (same rules as slash staff-gated commands).
+ * @returns {Promise<boolean>} true if the message was consumed
+ */
+async function tryHandleIdsCommand(m) {
+  if (m.content?.trim().toLowerCase() !== '!ids') return false;
+
+  if (!m.guild) {
+    await m.reply('This command can only be used in a server.').catch(() => {});
+    return true;
+  }
+
+  const staffConfigured =
+    CONFIG.ROLE_ID_TO_PING || (CONFIG.ADDITIONAL_STAFF_ROLES && CONFIG.ADDITIONAL_STAFF_ROLES.length > 0);
+  if (staffConfigured && !hasStaffRole(m.member)) {
+    const roleMention = CONFIG.ROLE_ID_TO_PING ? `<@&${CONFIG.ROLE_ID_TO_PING}>` : 'support';
+    await m.reply({
+      content: `This command is only available to the support team (${roleMention}).`,
+      allowedMentions: { users: [], roles: [], repliedUser: false }
+    }).catch(() => {});
+    return true;
+  }
+
+  trackInteraction('commands', 'ids-prefix', m.author.tag);
+
+  try {
+    await m.guild.channels.fetch().catch(() => {});
+
+    const channelTypeName = type =>
+      Object.entries(ChannelType).find(([, v]) => v === type)?.[0] ?? String(type);
+
+    const lines = ['**Channels:**'];
+    const channels = [...m.guild.channels.cache.values()].sort((a, b) => a.rawPosition - b.rawPosition);
+    for (const ch of channels) {
+      lines.push(`\`${ch.id}\` — ${ch.name} (${channelTypeName(ch.type)})`);
+    }
+    lines.push('');
+    lines.push('**Roles:**');
+    const roles = [...m.guild.roles.cache.values()].sort((a, b) => b.position - a.position);
+    for (const role of roles) {
+      lines.push(`\`${role.id}\` — ${role.name}`);
+    }
+
+    const text = lines.join('\n');
+    const baseReply = { allowedMentions: { users: [], roles: [], repliedUser: false } };
+    if (text.length <= 1900) {
+      await m.reply({ content: text, ...baseReply }).catch(() => {});
+    } else {
+      const buf = Buffer.from(text, 'utf8');
+      await m.reply({
+        content: 'List is long; sent as a file.',
+        files: [new AttachmentBuilder(buf, { name: `guild-ids-${m.guild.id}.txt` })],
+        ...baseReply
+      }).catch(() => {});
+    }
+  } catch (err) {
+    trackError('ids-prefix-command', err, null);
+    await m.reply({
+      content: 'Failed to build ID list.',
+      allowedMentions: { repliedUser: false }
+    }).catch(() => {});
+  }
+
+  return true;
+}
+
 /**
  * Handle a Discord message in a ticket channel → relay to Gmail (email tickets only).
  */
 async function handleDiscordReply(m) {
   if (m.author.bot || m.interaction) return;
 
+  if (await tryHandleIdsCommand(m)) return;
+
   const ticket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
   if (!ticket) return;