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e77be9a3e4
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Add per-staff metrics: StaffAction event log + /stats command
Event-sourced tracking of staff/ticket lifecycle actions, plus a /stats
command. Foundation for a future tickets-website analytics dashboard.
Data:
- StaffAction model (event log) + Ticket.game / Ticket.closedAt
- STATS_ADMIN_IDS config (who may view others' stats)
Recording (fire-and-forget, idempotent on real state transitions):
- claim, response (channel reply + /response send), escalate, de-escalate,
transfer, close (4 sites), reopen — each denormalizes ticketType, tier,
priority, game, requester (senderEmail / creatorId), guildId
- close events carry closerType / resolverId (claimer credit) / wasClaimed;
transfer carries fromId / toId; reopen stamps resolverId
- conditional close transition helper (atomic open->closed + closedAt) shared
by all four close paths
Query + command:
- pure period parser (presets + free-text) and stats shaper (per-metric keys)
- command-aware autocomplete dispatch
- /stats: period (autocomplete) + member (admin-gated) + source (all/email/
discord), ManageMessages + staff-role gated, ephemeral, tier-labeled embed
288+ unit tests; timing/busiest-times data is collected but displayed later.
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2026-06-05 02:47:43 +00:00 |
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