Inbound:
- Gmail poll query is:unread in:inbox (was category:primary, which matched
nothing on a no-tabs Workspace inbox)
Outbound email:
- Closed/escalation auto-emails editable via TICKET_CLOSE_MESSAGE and new
TICKET_ESCALATION_EMAIL_MESSAGE; drop the staff signature from closing emails
- Replies quote the customer's latest message (gmail_quote markup so clients
collapse it), embed custom emoji inline via CID attachment, and strip Discord
role mentions
- Tagline spacing fix in the company signature
Discord side:
- Suppress all mentions in log + transcript posts (no more pinging on close)
- Drop the staff-role ping from new-ticket and follow-up notifications
- Ticket channels inherit category permissions instead of setting per-channel
overwrites (removes the Manage Roles requirement)
Gmail folders:
- Folder/label routing (gmailLabels.js) with /folder; close files to Complete
Config:
- Remove ~56 stale .env keys for long-removed features; refresh stale copy
Docs:
- Design specs for folder routing, email-flow toggle, and per-staff metrics
Dead/stale removals (grep-confirmed no consumers):
- config: drop 9 unread CONFIG keys (ROLE_TO_PING_ID, SIGNATURE,
REMINDER_*, RENAME_LOG_CHANNEL_ID, SETTINGS_*); remove their
ALLOWED_CONFIG_KEYS entries and the orphaned settings-site UI fields
- configSchema: delete unreachable json/string_or_json validators
- models: drop unused ticketTag field
- gmail-poll: remove unused isPollSuspended export
- utils: remove dead htmlToTextWithBlocks/decodeHtmlEntities/BLOCK_TAG_REGEX
- internalApi: remove router._allowedKeys (test it served is gone)
- discord client: drop unused GuildPresences privileged intent
- broccolini-discord: remove dormant /api 503 gate (no /api routes)
Fixes:
- context-menu ticket create now uses makeTicketName('unclaimed', ...)
instead of the contract-violating ticket-<n> name
- drop write-only pending.userId from both close paths
Dedup / simplify:
- new services/transcript.js shares the transcript text/date/header
builders between the button and force-close paths (had drifted)
- resolveEscalationCategoryId() replaces 3 copies of the category logic
- ticketChannelOverwrites() shares the create-permission array between
the two interactive ticket-create paths
- finalizeBody() shares the email-cleanup tail in parseGmailMessage
- getTicketActionRow drops its never-passed options arg;
sendTicketNotificationEmail drops its always-null subjectLine arg
- hoist invariant guild lookup out of the auto-close/unclaim loops
- drop redundant lastActivity write (and now-dead updateTicketActivity)
- /help lists all current commands and the right-click apps
QUAL-004 handlers/messages.js — DM-on-customer-reply now reads
guild.members.cache.get(claimerId) first and only falls back to
guild.members.fetch on cache miss. Avoids a REST round-trip per non-staff
reply on busy tickets. GuildMembers intent already keeps the cache warm.
QUAL-005 handlers/buttons.js (runFinalClose) + handlers/commands/close.js
(finalizeForceClose) — close paths now $unset welcomeMessageId alongside
the status: 'closed' write. Stops a stale message-ID from carrying into a
future reopen on the same Gmail thread, where escalation's "edit welcome
buttons" path would silently fail trying to fetch a message in a deleted
channel.
QUAL-007 services/configPersistence.js — writeEnvFile mismatch error now
includes the missing/extra key sets, not just count vs count. Saves the
operator from guessing which key vanished after a partial write.
QUAL-008 utils.js stripEmailQuotes — replaced order-dependent first-match
loop with an earliest-match-across-all-markers scan. The previous code
could truncate at a late "_____" signature underline even when an earlier
"On X wrote:" reply header was the real cutoff. New test in
tests/utils.test.js exercises the dual-marker case.
QUAL-010 broccolini-discord.js — moved `let httpServer / internalServer /
appReady` declarations from after the ready handler to before it. Same
runtime behavior (module-load completes before ready fires asynchronously),
but the read order now matches the assignment order.
SEC-002 routes/internalApi.js — POST /restart now goes through a tighter
2/min limiter on top of the shared 10/min internalLimiter. Defense in
depth in case INTERNAL_API_SECRET ever leaks; an attacker with the secret
can no longer crash-loop the container.
Skipped: QUAL-009 (re-checked the regex; ^\s*\n* → \n is already
idempotent — the audit finding was incorrect).
vitest run: 88/88 (one new test for QUAL-008).
The 1028-line handlers/commands.js bundled escalation logic + force-close
flow + /response tag CRUD + /panel + /signature + context-menu handlers +
several config-toggle slash commands. After the dispatch-table refactor it
was still a god module. Split into handlers/commands/ with one file per
topic; require('./commands') resolves to handlers/commands/index.js
(handlers/commands.js is removed).
Layout:
helpers.js — requireStaffRole, fetchLoggingChannel
(cross-submodule, kept here to avoid cycles with index.js)
escalation.js — runEscalation, runDeescalation, handleEscalate, handleDeescalate
(run* are still exported via index.js for handlers/buttons.js)
close.js — handleForceClose, handleCancelClose, handleCloseTimer
+ finalizeForceClose / postTranscript (timer callback)
response.js — handleResponse + send/create/edit/delete/list subcommands
+ handleAutocomplete (only /response autocompletes)
panel.js — handlePanel, buildPanelButtonRow, handleSignature
contextMenu.js — handleCreateTicketFromMessage, handleViewUserTickets
index.js — dispatch tables, handleCommand/handleContextMenu, plus the
short-and-not-thematic handlers (notifydm, add, remove,
transfer, move, topic, staffthread, pinmessages, gmailpoll,
help) and the public re-exports.
No behavior change — every imported name, every Discord call, every DB
write, every embed, every reply payload preserved verbatim. Public surface
of require('./commands') is still { handleCommand, handleContextMenu,
handleAutocomplete, runEscalation, runDeescalation }.
Largest single module is now index.js at 299 lines; others are 33–214.
