- Reply-cycle auto-advance: staff reply files the thread to "Awaiting Reply",
a customer response files it to "Needs Response" (new GMAIL_LABEL_AWAITING_REPLY
/ GMAIL_LABEL_NEEDS_RESPONSE labels + autoAdvanceFolder, which only moves
threads still in the auto-cycle and leaves hand-filed folders alone)
- /forward: forward a ticket's email to another address (handlers/commands/forward.js
+ forward composition in services/gmail.js)
- Tests for the auto-advance cycle; label fixtures updated for the new labels
Inbound:
- Gmail poll query is:unread in:inbox (was category:primary, which matched
nothing on a no-tabs Workspace inbox)
Outbound email:
- Closed/escalation auto-emails editable via TICKET_CLOSE_MESSAGE and new
TICKET_ESCALATION_EMAIL_MESSAGE; drop the staff signature from closing emails
- Replies quote the customer's latest message (gmail_quote markup so clients
collapse it), embed custom emoji inline via CID attachment, and strip Discord
role mentions
- Tagline spacing fix in the company signature
Discord side:
- Suppress all mentions in log + transcript posts (no more pinging on close)
- Drop the staff-role ping from new-ticket and follow-up notifications
- Ticket channels inherit category permissions instead of setting per-channel
overwrites (removes the Manage Roles requirement)
Gmail folders:
- Folder/label routing (gmailLabels.js) with /folder; close files to Complete
Config:
- Remove ~56 stale .env keys for long-removed features; refresh stale copy
Docs:
- Design specs for folder routing, email-flow toggle, and per-staff metrics
Dead/stale removals (grep-confirmed no consumers):
- config: drop 9 unread CONFIG keys (ROLE_TO_PING_ID, SIGNATURE,
REMINDER_*, RENAME_LOG_CHANNEL_ID, SETTINGS_*); remove their
ALLOWED_CONFIG_KEYS entries and the orphaned settings-site UI fields
- configSchema: delete unreachable json/string_or_json validators
- models: drop unused ticketTag field
- gmail-poll: remove unused isPollSuspended export
- utils: remove dead htmlToTextWithBlocks/decodeHtmlEntities/BLOCK_TAG_REGEX
- internalApi: remove router._allowedKeys (test it served is gone)
- discord client: drop unused GuildPresences privileged intent
- broccolini-discord: remove dormant /api 503 gate (no /api routes)
Fixes:
- context-menu ticket create now uses makeTicketName('unclaimed', ...)
instead of the contract-violating ticket-<n> name
- drop write-only pending.userId from both close paths
Dedup / simplify:
- new services/transcript.js shares the transcript text/date/header
builders between the button and force-close paths (had drifted)
- resolveEscalationCategoryId() replaces 3 copies of the category logic
- ticketChannelOverwrites() shares the create-permission array between
the two interactive ticket-create paths
- finalizeBody() shares the email-cleanup tail in parseGmailMessage
- getTicketActionRow drops its never-passed options arg;
sendTicketNotificationEmail drops its always-null subjectLine arg
- hoist invariant guild lookup out of the auto-close/unclaim loops
- drop redundant lastActivity write (and now-dead updateTicketActivity)
- /help lists all current commands and the right-click apps
- Remove no-op log stubs (logGmail, logAutomation, logSecurity, logSystem)
and ~17 callsites; dead counters in tickets.js and gmail-poll.js go too
- Dedup three near-identical Gmail send paths into sendThreadedEmail helper
- Drop dead Mongoose fields: broccoliniTicketId, lastSyncedBroccoliniArticleId,
renameCount, renameWindowStart, reminderSent, staffChannelId,
unclaimedRemindersSent, lastMessageAuthorIsStaff
- Drop dead config fields and their .env.example entries
- Inline api/botClient.js (3-line wrapper, 2 callers)
- Trim unused exports across utils.js, tickets.js, configSchema.js, debugLog.js
- Fix handlers/messages.js to use isStaff() — old partial check ignored
ADDITIONAL_STAFF_ROLES, so those members were treated as customers
- Drop unused deps p-queue + dotenv-expand; move mongodb to devDependencies
Net: -583 LOC source + -57 LOC lockfile. All 23 modules load clean.
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
