strip: remove data-forensics scripts from parent IB-Discord-Bot project

Kept: backup-env.js, test-mongodb.js (wired to npm run test-mongodb).

.claude/settings.local.json

@@ -45,7 +45,9 @@
       "Bash(curl -sI http://100.114.205.53:12752/api/notifications/alerts)",
       "Bash(git log *)",
       "Bash(curl *)",
-      "Bash(docker inspect *)"
+      "Bash(docker inspect *)",
+      "Bash(git -C /opt/broccolini-bot tag)",
+      "Bash(git -C /opt/broccolini-bot branch)"
     ]
   }
 }

.env.example

@@ -35,7 +35,6 @@ TRANSCRIPT_CHANNEL_ID=            # Channel for ticket transcripts on close
 LOGGING_CHANNEL_ID=               # Channel for lifecycle log messages
 DEBUGGING_CHANNEL_ID=             # Channel for error logs (escalate, poll, etc.); optional
 BACKUP_EXPORT_CHANNEL_ID=         # Channel where /backup and /export post .txt files; optional
-ACCOUNT_INFO_CHANNEL_ID=          # Channel for account info lookups; optional
 DISCORD_CHANNEL_ID=               # General Discord channel (if used)
 
 # --- Discord: Ticket copy & buttons ---
@@ -59,11 +58,6 @@ NGROK_URL=                        # Public URL (optional); run ngrok outside thi
 DISCORD_ONLY_PORT=5000            # Port for healthcheck / Discord-only server
 # HEALTHCHECK_HOST=               # Optional; bind address for health server (default: all interfaces; use 127.0.0.1 for local-only)
 
-# --- bOSScord (support cockpit) ---
-# Set BOSSCORD_API_KEY to enable /api (ticket list, thread, send message). Use same key in bOSScord app login.
-# BOSSCORD_API_KEY=               # e.g. from: openssl rand -hex 32
-# BOSSCORD_CORS_ORIGIN=*          # Optional; default * (set to bOSScord origin in production)
-
 # --- Database ---
 MONGODB_URI=                      # MongoDB connection string (e.g. mongodb://broccoli_bot:CHANGE_ME@localhost:27017/broccoli_db?authSource=broccoli_db)
 # MONGODB_DATABASE=               # Optional; DB name usually in MONGODB_URI path (not read by app currently)
@@ -112,16 +106,10 @@ PRIORITY_MEDIUM_EMOJI=🟡
 PRIORITY_LOW_EMOJI=🟢
 
 # --- Claiming ---
-CLAIM_TIMEOUT_ENABLED=false
-CLAIM_TIMEOUT_HOURS=48
 AUTO_UNCLAIM_ENABLED=false
 AUTO_UNCLAIM_AFTER_HOURS=24
 ALLOW_CLAIM_OVERWRITE=false
-STAFF_EMOJIS=224692549225283584:🍅        # userId:emoji pairs, comma-separated
+ADMIN_ID=                                 # Discord user ID of the bot admin (for Gmail OAuth failure DMs)
-CLAIMER_EMOJI_FALLBACK=🎫                 # fallback if claimer has no entry in STAFF_EMOJIS
-ADMIN_ID=                                 # Discord user ID of the bot admin (for /staffnotification)
-STAFF_NOTIFICATION_CATEGORY_ID=           # Category for staff notification channels (created by /notification add)
-UNCLAIMED_REMINDER_THRESHOLDS=1,2,4       # Comma-separated hour thresholds for unclaimed ticket alerts
 FORCE_CLOSE_TIMER_SECONDS=60              # Seconds to wait before force-closing a ticket (default 60)
 GMAIL_POLL_INTERVAL_SECONDS=30            # Gmail poll interval in seconds (default 30)
 GMAIL_LOG_CHANNEL_ID=                     # Channel for Gmail poll activity logs
@@ -130,46 +118,6 @@ RENAME_LOG_CHANNEL_ID=                    # Channel for channel rename queue log
 SECURITY_LOG_CHANNEL_ID=                  # Channel for security/audit logs
 SYSTEM_LOG_CHANNEL_ID=                    # Channel for bot lifecycle logs (startup, shutdown, DB events)
 
-# --- Pattern detection ---
-USER_PATTERNS_CHANNEL_ID=                 # Channel for repeat-user pattern alerts
-GAME_PATTERNS_CHANNEL_ID=                 # Channel for game-specific pattern alerts
-TAG_PATTERNS_CHANNEL_ID=                  # Channel for ticket tag pattern alerts
-ESCALATION_PATTERNS_CHANNEL_ID=           # Channel for escalation pattern alerts
-STAFF_PATTERNS_CHANNEL_ID=                # Channel for staff workload pattern alerts
-COMBINED_PATTERNS_CHANNEL_ID=             # Channel for combined/cross-cutting pattern alerts
-PATTERN_USER_TICKET_THRESHOLD=3           # Tickets per user before alerting
-PATTERN_GAME_TICKET_THRESHOLD=10          # Tickets per game before alerting
-PATTERN_STAFF_STALE_PING_THRESHOLD=5      # Stale pings before alerting
-PATTERN_ESCALATION_THRESHOLD=3            # Escalations before alerting
-PATTERN_RAPID_CLOSE_SECONDS=120           # Seconds; closes faster than this are flagged
-PATTERN_UNCLAIMED_HOURS=4                 # Hours unclaimed before flagging
-PATTERN_CHECK_INTERVAL_MINUTES=30         # Minutes between pattern check runs
-
-# --- Surge & chat alerts ---
-ALL_STAFF_CHANNEL_ID=                     # Channel for staff surge alerts
-ALL_STAFF_CHAT_ALERT_CHANNEL_ID=          # Channel for chat monitoring alerts
-SURGE_ROLE_ID=                            # Role to ping on surge alerts
-SURGE_TICKET_COUNT=10                     # Ticket count to trigger surge
-SURGE_TICKET_WINDOW_MINUTES=30            # Window for ticket surge
-SURGE_GAME_TICKET_COUNT=5                 # Per-game ticket count for surge
-SURGE_GAME_TICKET_WINDOW_MINUTES=30       # Window for game surge
-SURGE_STALE_COUNT=8                       # Stale tickets to trigger alert
-SURGE_STALE_HOURS=2                       # Hours before ticket is stale
-SURGE_NEEDS_RESPONSE_COUNT=5              # Tickets awaiting response to trigger alert
-SURGE_NEEDS_RESPONSE_HOURS=1              # Hours awaiting response
-SURGE_UNCLAIMED_COUNT=5                   # Unclaimed tickets for surge alert
-SURGE_UNCLAIMED_MINUTES=30                # Minutes unclaimed before counting
-SURGE_TIER3_UNCLAIMED_MINUTES=15          # Minutes before tier 3 unclaimed alert
-SURGE_COOLDOWN_MINUTES=60                 # Cooldown between surge alerts
-CHAT_ALERT_CHANNEL_IDS=                   # Comma-separated channel IDs to monitor
-CHAT_ALERT_MESSAGE_COUNT=5                # Unresponded messages to trigger alert
-CHAT_ALERT_HOURS_WITHOUT_RESPONSE=2       # Hours without staff response to alert
-CHAT_ALERT_COOLDOWN_MINUTES=60            # Cooldown between chat alerts
-STAFF_IDS=                                # Comma-separated Discord user IDs of all staff members
-SURGE_NO_STAFF_COOLDOWN_MINUTES=30        # Cooldown between zero-staff alerts
-SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD=3    # Min open tickets before alerting
-STAFF_DND_COUNTS_AS_AVAILABLE=false       # Whether DND status counts as available
-
 # --- Staff threads ---
 STAFF_THREAD_ENABLED=false                # Create a private staff thread on each ticket channel
 STAFF_THREAD_NAME=Staff Discussion        # Name of the private thread

.env.test.example

@@ -36,7 +36,6 @@ TRANSCRIPT_CHANNEL_ID=
 LOGGING_CHANNEL_ID=
 DEBUGGING_CHANNEL_ID=
 BACKUP_EXPORT_CHANNEL_ID=
-ACCOUNT_INFO_CHANNEL_ID=
 DISCORD_CHANNEL_ID=
 
 # --- Discord: Ticket copy & buttons ---
@@ -59,10 +58,6 @@ MY_EMAIL=
 DISCORD_ONLY_PORT=5000
 # HEALTHCHECK_HOST=
 
-# --- bOSScord (support cockpit) ---
-# BOSSCORD_API_KEY=
-# BOSSCORD_CORS_ORIGIN=*
-
 # --- Database (test cluster or local) ---
 MONGODB_URI=                      # e.g. mongodb://broccoli_bot:CHANGE_ME@localhost:27017/broccoli_db_test?authSource=broccoli_db_test
 # MONGODB_DATABASE=
@@ -107,8 +102,6 @@ PRIORITY_MEDIUM_EMOJI=🟡
 PRIORITY_LOW_EMOJI=🟢
 
 # --- Claiming ---
-CLAIM_TIMEOUT_ENABLED=false
-CLAIM_TIMEOUT_HOURS=48
 AUTO_UNCLAIM_ENABLED=false
 AUTO_UNCLAIM_AFTER_HOURS=24
 ALLOW_CLAIM_OVERWRITE=false

.gitignore

@@ -49,4 +49,8 @@ cursor.yml
 *.local.yml
 
 .claude/
-CLAUDE.md
+*.bak
+*.bak-*
+
+*.bak
+*.bak-*

.gitlab-ci.yml

@@ -1,19 +0,0 @@
-# You can override the included template(s) by including variable overrides
-# SAST customization: https://docs.gitlab.com/user/application_security/sast/#available-cicd-variables
-# Secret Detection customization: https://docs.gitlab.com/user/application_security/secret_detection/pipeline/configure/
-# Dependency Scanning customization: https://docs.gitlab.com/user/application_security/dependency_scanning/#customizing-analyzer-behavior
-# Container Scanning customization: https://docs.gitlab.com/user/application_security/container_scanning/#customizing-analyzer-behavior
-# Note that environment variables can be set in several places
-# See https://docs.gitlab.com/ci/variables/#cicd-variable-precedence
-stages:
-- test
-- secret-detection
-sast:
-  stage: test
-include:
-- template: Security/SAST.gitlab-ci.yml
-- template: Security/Secret-Detection.gitlab-ci.yml
-variables:
-  SECRET_DETECTION_ENABLED: 'true'
-secret_detection:
-  stage: secret-detection

FEATURES.md

@@ -1,87 +0,0 @@
-## Broccolini Bot – Feature Overview
-
-Broccolini Bot is a Discord support bot that turns Gmail emails and Discord messages into trackable support tickets stored in MongoDB.
-
----
-
-## Email & Discord Ticketing
-
-**Summary:** Connects Gmail and Discord so each support conversation becomes a ticket channel or thread.
-
-- Email → Discord ticket channels or threads (with overflow categories)
-- Discord-only tickets created from panels or context menus
-- Full Gmail reply threading for email-sourced tickets
-- Ticket transcripts saved to a Discord channel and optionally emailed on close
-
----
-
-## Ticket Workflow & Management
-
-**Summary:** Provides a structured workflow for creating, handling, and closing tickets.
-
-- Claim / unclaim with claimer emojis in channel names
-- Priority levels (low / normal / medium / high) with emojis
-- Escalation and de-escalation between tiered support categories
-- Close confirmation, force-close, and automatic transcript generation
-- Auto-close, inactivity reminders, and auto-unclaim (configurable)
-- Per-ticket limits and global ticket limits to prevent abuse
-
----
-
-## Discord UI: Panels, Buttons & Modals
-
-**Summary:** Uses rich Discord components so users and staff interact with tickets through buttons and forms.
-
-- `/panel` command to post “Open ticket” panels
-- Ticket creation via modal (email, game, description fields)
-- Ticket action row with Close, Claim, Escalate, and De-escalate buttons
-- Thread-style or category-channel tickets, or panels that offer both
-- `/setup` wizard to guide initial panel and category configuration
-
----
-
-## Staff Tools & Notifications
-
-**Summary:** Gives staff better visibility and control over tickets and workloads.
-
-- `/add` and `/remove` to manage who can see a ticket
-- `/transfer`, `/move`, `/topic`, `/stats`, `/search`, `/backup`, `/export`
-- `/accountinfo` for account lookups by email or Discord user
-- Per-staff notification channels with reply alerts and unclaimed digests
-- Optional DM reply alerts via `/notifydm`
-- Optional private staff-only threads attached to ticket channels
-
----
-
-## Tags, Saved Responses & Variables
-
-**Summary:** Speeds up replies and keeps tickets categorized.
-
-- `/tag` command with predefined ticket tags and emojis
-- `/response` commands to create, edit, send, delete, and list saved replies
-- Template variables (ticket, staff, server, date/time, hours, etc.) in responses
-- Tag usage and response usage tracked in MongoDB
-
----
-
-## Automation, Patterns & Surge Detection
-
-**Summary:** Monitors ticket volume and chat activity to warn staff about problems early.
-
-- Background jobs for auto-close, reminders, and auto-unclaim
-- Pattern detection for repeat users, games, tags, escalations, and stale tickets
-- Surge detection for high ticket volume, backlogs, and no-staff situations
-- Chat alerts for busy channels or messages without staff replies
-
----
-
-## Settings UI, Logging, API & Configuration
-
-**Summary:** Provides a web UI plus environment-based configuration and optional integrations.
-
-- Optional Broccolini settings web UI (`settings-site/`) to edit Discord channels, categories, Gmail credentials, ticket behavior, surge alerts, pattern thresholds, appearance, and advanced options without touching `.env`
-- All behavior still backed by `.env` and `config.js` (messages, colors, timeouts, limits)
-- Dedicated Discord channels for transcripts, logs, security, automation, and Gmail polling
-- Optional HTTP API under `/api` with token-based auth
-- Healthcheck endpoint (`GET /`) for Docker and load balancers
-

broccolini-discord.js

@@ -11,17 +11,15 @@ const { mongoose } = require('./db-connection');
 // Handlers
 const { handleButton, handleTicketModal } = require('./handlers/buttons');
 const { handleCommand, handleContextMenu, handleAutocomplete } = require('./handlers/commands');
-const { handleSendAccountInfoToChannel, BUTTON_PREFIX } = require('./handlers/accountinfo');
 const { handleSetupButton, handleSetupModal, handleSetupSelect, PREFIX_BUTTON: SETUP_BUTTON_PREFIX, PREFIX_MODAL: SETUP_MODAL_PREFIX, PREFIX_SELECT: SETUP_SELECT_PREFIX } = require('./handlers/setup');
 const { handleDiscordReply } = require('./handlers/messages');
 
 // Services & jobs
 const { sendTicketClosedEmail } = require('./services/gmail');
 const { checkAutoClose, checkAutoUnclaim, reconcileDeletedTicketChannels, resumePendingDeletes } = require('./services/tickets');
-const { notifyAllStaffUnclaimed } = require('./services/staffNotifications');
 const { registerCommands } = require('./commands/register');
-const bosscordRoutes = require('./routes/bosscord');
+// Holds a reference to the Discord client for the settings-site /internal/discord/guild lookup.
-const { setBot } = require('./api/bosscordClient');
+const { setBot } = require('./api/botClient');
 const { poll } = require('./gmail-poll');
 const { setClient: setDebugClient, logError, logSystem } = require('./services/debugLog');
 
@@ -115,11 +113,6 @@ async function runHandler(name, interaction, fn) {
 }
 
 client.on('interactionCreate', async interaction => {
-  if (interaction.isButton() && interaction.customId.startsWith(BUTTON_PREFIX)) {
-    const handled = await runHandler('handleSendAccountInfoToChannel', interaction, () => handleSendAccountInfoToChannel(interaction));
-    if (handled) return;
-  }
-
   if (interaction.isButton() && interaction.customId.startsWith(SETUP_BUTTON_PREFIX)) {
     try {
       const handled = await handleSetupButton(interaction);
@@ -202,15 +195,6 @@ client.on('interactionCreate', async interaction => {
 });
 
 client.on('messageCreate', async msg => {
-  // Track staff last-seen for zero-staff detection fallback
-  if (!msg.author.bot && CONFIG.STAFF_IDS.includes(msg.author.id)) {
-    const { updateStaffLastSeen } = require('./services/patternStore');
-    updateStaffLastSeen(msg.author.id);
-  }
-  // Chat channel monitoring
-  const { handleChatMessage } = require('./services/chatAlertChecker');
-  await handleChatMessage(msg, client).catch(() => {});
-  // Existing ticket reply handler
   await handleDiscordReply(msg);
 });
 
@@ -222,13 +206,6 @@ client.once('ready', async () => {
   await connectMongoDB(process.env.MONGODB_URI);
   setDebugClient(client);
   setBot(client);
-  if (process.env.BOSSCORD_API_KEY) {
-    app.use('/api', bosscordRoutes);
-    app.use('/api', (err, req, res, next) => {
-      console.error('bOSScord API error:', err && err.stack ? err.stack : err);
-      res.status(500).json({ error: 'Internal server error' });
-    });
-  }
   const healthcheckHost = CONFIG.HEALTHCHECK_HOST || undefined;
   httpServer = app.listen(CONFIG.PORT, healthcheckHost, () => {
     console.log(`Healthcheck server listening on ${healthcheckHost || '*'}:${CONFIG.PORT}`);
@@ -262,47 +239,21 @@ client.once('ready', async () => {
     console.log('✓ Auto-close enabled: checking every hour');
   }
 
-  trackInterval(setInterval(() => notifyAllStaffUnclaimed(client).catch(e => console.error('notifyAllStaffUnclaimed:', e)), 30 * 60 * 1000));
-  notifyAllStaffUnclaimed(client).catch(e => console.error('notifyAllStaffUnclaimed:', e));
-  console.log('✓ Staff unclaimed reminders: checking every 30 minutes');
-
   if (CONFIG.AUTO_UNCLAIM_ENABLED) {
     trackInterval(setInterval(() => checkAutoUnclaim(client), 60 * 60 * 1000));
     checkAutoUnclaim(client);
     console.log('✓ Auto-unclaim enabled: checking every hour');
   }
 
-  const { runPatternChecks } = require('./services/patternChecker');
-  const { scheduleResets } = require('./services/patternStore');
-  scheduleResets();
-  trackInterval(setInterval(() => runPatternChecks(client).catch(e => console.error('runPatternChecks:', e)), CONFIG.PATTERN_CHECK_INTERVAL_MINUTES * 60 * 1000));
-  console.log(`✓ Pattern checks: every ${CONFIG.PATTERN_CHECK_INTERVAL_MINUTES} minutes`);
-
-  const { runSurgeChecks } = require('./services/surgeChecker');
-  trackInterval(setInterval(() => runSurgeChecks(client).catch(e => console.error('runSurgeChecks:', e)), 5 * 60 * 1000));
-  setTimeout(() => runSurgeChecks(client).catch(e => console.error('runSurgeChecks:', e)), 30000);
-  console.log('✓ Surge checks: every 5 minutes');
-
-  const { initChatMonitoring, runChatAlertChecks } = require('./services/chatAlertChecker');
-  initChatMonitoring(client);
-  trackInterval(setInterval(() => runChatAlertChecks(client).catch(e => console.error('runChatAlertChecks:', e)), 5 * 60 * 1000));
-  console.log('✓ Chat alert monitoring: every 5 minutes');
-
   reconcileDeletedTicketChannels(client).catch(e => console.error('reconcileDeletedTicketChannels:', e));
   trackInterval(setInterval(() => reconcileDeletedTicketChannels(client).catch(e => console.error('reconcileDeletedTicketChannels:', e)), 60 * 60 * 1000));
   resumePendingDeletes(client).catch(e => console.error('resumePendingDeletes:', e));
   console.log('✓ Reconcile deleted ticket channels: every 1 hour');
 
   // Start in-memory Map sweeps (per-module) — keeps long-running processes bounded.
-  require('./services/patternStore').startSweeps(trackInterval);
-  require('./services/staffNotifications').startSweeps(trackInterval);
   require('./services/tickets').startTicketsSweeps(trackInterval);
   console.log('✓ Memory sweeps registered: every 6 hours (unref\'d)');
 
-  if (!CONFIG.STAFF_IDS.length) {
-    console.warn('[surgeChecker] STAFF_IDS is not set — zero-staff detection disabled.');
-  }
-
   console.log('✓ Discord bot ready. Tag:', client.user.tag);
 
   logSystem('Bot online', [
@@ -310,7 +261,6 @@ client.once('ready', async () => {
     { name: 'Poll interval', value: `${CONFIG.GMAIL_POLL_INTERVAL_MS / 1000}s` },
     { name: 'Auto-close', value: CONFIG.AUTO_CLOSE_ENABLED ? `enabled (${CONFIG.AUTO_CLOSE_AFTER_HOURS}h)` : 'disabled' },
     { name: 'Auto-unclaim', value: CONFIG.AUTO_UNCLAIM_ENABLED ? `enabled (${CONFIG.AUTO_UNCLAIM_AFTER_HOURS}h)` : 'disabled' },
-    { name: 'Claim timeout', value: CONFIG.CLAIM_TIMEOUT_ENABLED ? `enabled (${CONFIG.CLAIM_TIMEOUT_HOURS}h)` : 'disabled' },
     { name: 'Gmail log', value: CONFIG.GMAIL_LOG_CHANNEL_ID ? 'configured' : 'not configured' },
     { name: 'Automation log', value: CONFIG.AUTOMATION_LOG_CHANNEL_ID ? 'configured' : 'not configured' },
     { name: 'Staff threads', value: CONFIG.STAFF_THREAD_ENABLED ? `enabled (name: "${CONFIG.STAFF_THREAD_NAME}")` : 'disabled' },

commands/register.js

@@ -12,7 +12,7 @@ const {
   ContextMenuCommandBuilder,
   ApplicationCommandType
 } = require('discord.js');
-const { CONFIG, TICKET_TAGS } = require('../config');
+const { CONFIG } = require('../config');
 
 async function registerCommands() {
   if (!CONFIG.CLIENT_ID || !CONFIG.DISCORD_GUILD_ID) return;
@@ -22,7 +22,7 @@ async function registerCommands() {
   const commands = [
     new SlashCommandBuilder()
       .setName('escalate')
-      .setDescription('Escalate this ticket to tier 2 or tier 3')
+      .setDescription('Escalate this ticket to tier 2 or tier 3 (always unclaims)')
       .setContexts([InteractionContextType.Guild])
       .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
       .setDefaultMemberPermissions(PermissionFlagsBits.ManageMessages)
@@ -35,16 +35,6 @@ async function registerCommands() {
             { name: 'Tier 2', value: '2' },
             { name: 'Tier 3', value: '3' }
           )
-      )
-      .addStringOption(opt =>
-        opt
-          .setName('action')
-          .setDescription('Unclaim ticket or keep current claimer')
-          .setRequired(true)
-          .addChoices(
-            { name: 'Unclaim', value: 'unclaim' },
-            { name: 'Keep', value: 'keep' }
-          )
       ),
 
     new SlashCommandBuilder()
@@ -128,19 +118,6 @@ async function registerCommands() {
           .setRequired(true)
       ),
 
-    new SlashCommandBuilder()
-      .setName('tag')
-      .setDescription('Set ticket category (dropdown)')
-      .setContexts([InteractionContextType.Guild])
-      .setDefaultMemberPermissions(PermissionFlagsBits.ManageMessages)
-      .addStringOption(o =>
-        o
-          .setName('category')
-          .setDescription('Ticket category tag')
-          .setRequired(true)
-          .addChoices(...(TICKET_TAGS || []).map(({ value, emoji, name }) => ({ name: `${emoji} ${name}`, value })))
-      ),
-
     new SlashCommandBuilder()
       .setName('response')
       .setDescription('Saved response tags (custom templates)')
@@ -332,25 +309,6 @@ async function registerCommands() {
           .setRequired(false)
       ),
 
-    new SlashCommandBuilder()
-      .setName('priority')
-      .setDescription('Set the priority of this ticket')
-      .setContexts([InteractionContextType.Guild])
-      .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
-      .setDefaultMemberPermissions(PermissionFlagsBits.ManageMessages)
-      .addStringOption(opt =>
-        opt
-          .setName('level')
-          .setDescription('Priority level')
-          .setRequired(true)
-          .addChoices(
-            { name: '🟢 Low', value: 'low' },
-            { name: '🟡 Normal', value: 'normal' },
-            { name: '🟠 Medium', value: 'medium' },
-            { name: '🔴 High', value: 'high' }
-          )
-      ),
-
     new SlashCommandBuilder()
       .setName('search')
       .setDescription('Search for tickets')
@@ -384,52 +342,6 @@ async function registerCommands() {
       .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
       .setDefaultMemberPermissions(PermissionFlagsBits.Administrator),
 
-    new SlashCommandBuilder()
-      .setName('notification')
-      .setDescription('Manage your staff notification settings')
-      .setContexts([InteractionContextType.Guild])
-      .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
-      .setDefaultMemberPermissions(PermissionFlagsBits.ManageMessages)
-      .addSubcommand(sub =>
-        sub
-          .setName('set')
-          .setDescription('Set your notification cooldown (hours between alerts per ticket)')
-          .addIntegerOption(opt =>
-            opt
-              .setName('hours')
-              .setDescription('Cooldown in hours (1–6)')
-              .setMinValue(1)
-              .setMaxValue(6)
-              .setRequired(true)
-          )
-      )
-      .addSubcommand(sub =>
-        sub
-          .setName('add')
-          .setDescription('Create a notification channel for a staff member')
-          .addUserOption(opt =>
-            opt.setName('member').setDescription('Staff member').setRequired(true)
-          )
-      ),
-
-    new SlashCommandBuilder()
-      .setName('staffnotification')
-      .setDescription('Override notification cooldown for another staff member (admin only)')
-      .setContexts([InteractionContextType.Guild])
-      .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
-      .setDefaultMemberPermissions(PermissionFlagsBits.Administrator)
-      .addUserOption(opt =>
-        opt.setName('member').setDescription('Staff member').setRequired(true)
-      )
-      .addIntegerOption(opt =>
-        opt
-          .setName('hours')
-          .setDescription('Cooldown in hours (1–6)')
-          .setMinValue(1)
-          .setMaxValue(6)
-          .setRequired(true)
-      ),
-
     new SlashCommandBuilder()
       .setName('closetimer')
       .setDescription('Set the force-close countdown duration')
@@ -551,31 +463,6 @@ async function registerCommands() {
       .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
       .setDefaultMemberPermissions(PermissionFlagsBits.Administrator),
 
-    new SlashCommandBuilder()
-      .setName('accountinfo')
-      .setDescription('Look up website account info by email or Discord user')
-      .setContexts([InteractionContextType.Guild])
-      .setIntegrationTypes([ApplicationIntegrationType.GuildInstall])
-      .setDefaultMemberPermissions(PermissionFlagsBits.ManageMessages)
-      .addSubcommand(sub =>
-        sub
-          .setName('email')
-          .setDescription('Look up by email address')
-          .addStringOption(opt =>
-            opt.setName('email').setDescription('Account email').setRequired(true)
-          )
-      )
-      .addSubcommand(sub =>
-        sub
-          .setName('discord')
-          .setDescription('Look up by Discord user')
-          .addUserOption(opt =>
-            opt.setName('user').setDescription('Discord user').setRequired(true)
-          )
-      ),
-
-
-
     new SlashCommandBuilder()
       .setName('signature')
       .setDescription('Set your personal email signature (valediction, display name, tagline)')

config.js

@@ -30,88 +30,11 @@ if (!envPath) {
   }
 }
 
-const DEFAULT_NOTIFICATION_THRESHOLDS = {
-  // patternChecker - age-based (time since condition first became true)
-  user_tickets: ['15m', '30m', '1h', '3h'],
-  user_reopen: ['1h', '4h', '1d'],
-  user_crossgame: ['1h', '1d'],
-  game_surge: ['15m', '30m', '1h'],
-  game_backlog: ['30m', '1h', '3h', '6h'],
-  game_resolution: ['1d'],
-  game_spike: ['15m', '30m'],
-  tag_top: ['1h', '6h', '1d'],
-  tag_escalation: ['1h', '6h', '1d'],
-  untagged_closes: ['1h', '1d'],
-  tag_game_corr: ['1d'],
-  user_esc: ['1h', '6h', '1d'],
-  game_esc_rate: ['1d'],
-  rapid_t2_t3: ['3', '5', '10', '15', '20', '30', '50'], // count-based milestones, not time
-  staff_no_close: ['1h', '3h'],
-  staff_overloaded: ['1h', '3h', '6h'],
-  staff_stale: ['1h', '3h'],
-  staff_transfer_rate: ['1h', '1d'],
-  staff_esc: ['1h', '6h', '1d'],
-  staff_game_esc: ['1d'],
-  game_tag_spike: ['1h', '6h'],
-  overnight_gap: ['1d'],
-  staff_always_esc: ['1d'],
-  // surgeChecker - cooldown-escalating (repeat alerts spaced further apart)
-  surge_tickets: ['10m', '30m', '1h', '2h', '3h'],
-  surge_game: ['10m', '30m', '1h', '2h'],
-  surge_stale: ['30m', '1h', '2h', '4h'],
-  surge_needs_response: ['15m', '30m', '1h', '3h'],
-  surge_unclaimed: ['15m', '30m', '1h', '2h', '4h'],
-  surge_tier3_unclaimed: ['10m', '15m', '30m', '1h', '2h'],
-  surge_no_staff: ['10m', '20m', '30m', '1h'],
-  // staffNotifications - age-based per ticket (hours)
-  unclaimed_reminder: ['1h', '2h', '4h', '8h', '1d'],
-  // chatAlertChecker - cooldown-escalating
-  chat_messages: ['15m', '30m', '1h', '3h'],
-  chat_time: ['30m', '1h', '2h', '4h']
-};
-
 function toInt(v, fallback) {
   const n = parseInt(v, 10);
   return Number.isFinite(n) ? n : fallback;
 }
 
-function parseThresholdString(str) {
-  const value = String(str || '').trim();
-  if (!value) return NaN;
-
-  // Integers without a unit are raw count milestones.
-  if (/^\d+$/.test(value)) return parseInt(value, 10);
-
-  let totalMs = 0;
-  const re = /(\d+)([mhd])/g;
-  let match;
-  let consumed = '';
-  while ((match = re.exec(value)) !== null) {
-    const amount = parseInt(match[1], 10);
-    const unit = match[2];
-    consumed += match[0];
-    if (unit === 'm') totalMs += amount * 60 * 1000;
-    else if (unit === 'h') totalMs += amount * 60 * 60 * 1000;
-    else if (unit === 'd') totalMs += amount * 24 * 60 * 60 * 1000;
-  }
-
-  if (!consumed || consumed !== value) return NaN;
-  return totalMs;
-}
-
-function parseNotificationThresholdsJson(raw) {
-  if (!raw || !String(raw).trim()) return DEFAULT_NOTIFICATION_THRESHOLDS;
-  try {
-    const parsedJson = JSON.parse(raw);
-    if (parsedJson && typeof parsedJson === 'object' && !Array.isArray(parsedJson)) {
-      return parsedJson;
-    }
-  } catch (err) {
-    console.warn('[config] Failed to parse NOTIFICATION_THRESHOLDS_JSON, using default:', err.message);
-  }
-  return DEFAULT_NOTIFICATION_THRESHOLDS;
-}
-
 const CONFIG = {
   DISCORD_TOKEN: (process.env.DISCORD_TOKEN || process.env.DISCORD_BOT_TOKEN || '').trim(),
   DISCORD_GUILD_ID: process.env.DISCORD_GUILD_ID || null,
@@ -134,7 +57,6 @@ const CONFIG = {
   LOG_CHAN: process.env.LOGGING_CHANNEL_ID,
   DEBUGGING_CHANNEL_ID: process.env.DEBUGGING_CHANNEL_ID || null,
   BACKUP_EXPORT_CHANNEL_ID: process.env.BACKUP_EXPORT_CHANNEL_ID || null,
-  ACCOUNT_INFO_CHANNEL_ID: process.env.ACCOUNT_INFO_CHANNEL_ID || null,
   DISCORD_CHANNEL_ID: process.env.DISCORD_CHANNEL_ID || null,
   CLIENT_ID: process.env.DISCORD_APPLICATION_ID,
   REFRESH_TOKEN: process.env.REFRESH_TOKEN,
@@ -143,7 +65,7 @@ const CONFIG = {
   SUPPORT_NAME: process.env.SUPPORT_NAME || 'Support',
   PORT: toInt(process.env.DISCORD_ONLY_PORT, 5000),
   HEALTHCHECK_HOST: process.env.HEALTHCHECK_HOST || null, // null = listen on all interfaces; set to 127.0.0.1 for local-only
-  SIGNATURE: (process.env.EMAIL_SIGNATURE || '').trim().replace(/\\n/g, '<br>'),
+  SIGNATURE: (process.env.EMAIL_SIGNATURE || '').trim().replace(/\\n/g, '\n'),
   GAME_LIST: process.env.GAME_LIST || '',
   DISCORD_THREAD_CHANNEL_ID: process.env.DISCORD_THREAD_CHANNEL_ID || null,
   EMAIL_THREAD_CHANNEL_ID: process.env.EMAIL_THREAD_CHANNEL_ID || null,
@@ -181,8 +103,6 @@ const CONFIG = {
   PRIORITY_HIGH_EMOJI: process.env.PRIORITY_HIGH_EMOJI || '🔴',
   PRIORITY_MEDIUM_EMOJI: process.env.PRIORITY_MEDIUM_EMOJI || '🟡',
   PRIORITY_LOW_EMOJI: process.env.PRIORITY_LOW_EMOJI || '🟢',
-  CLAIM_TIMEOUT_ENABLED: process.env.CLAIM_TIMEOUT_ENABLED === 'true',
-  CLAIM_TIMEOUT_HOURS: toInt(process.env.CLAIM_TIMEOUT_HOURS, 48),
   AUTO_UNCLAIM_ENABLED: process.env.AUTO_UNCLAIM_ENABLED === 'true',
   AUTO_UNCLAIM_AFTER_HOURS: toInt(process.env.AUTO_UNCLAIM_AFTER_HOURS, 24),
   ALLOW_CLAIM_OVERWRITE: process.env.ALLOW_CLAIM_OVERWRITE === 'true',
@@ -199,25 +119,7 @@ const CONFIG = {
   EMBED_COLOR_CLAIMED: toInt(process.env.EMBED_COLOR_CLAIMED, 0xFFFF00),
   EMBED_COLOR_ESCALATED: toInt(process.env.EMBED_COLOR_ESCALATED, 0xFF6600),
   EMBED_COLOR_INFO: toInt(process.env.EMBED_COLOR_INFO, 0x1e2124),
-  STAFF_CATEGORIES: new Map(), // deprecated – kept for staffChannel.js compat
-  STAFF_EMOJIS: (() => {
-    const raw = process.env.STAFF_EMOJIS;
-    const map = new Map();
-    if (!raw || !String(raw).trim()) return map;
-    for (const part of String(raw).split(',')) {
-      const seg = part.trim();
-      if (!seg) continue;
-      const idx = seg.indexOf(':');
-      if (idx === -1) continue;
-      const userId = seg.slice(0, idx).trim();
-      const emoji = seg.slice(idx + 1).trim();
-      if (userId && emoji) map.set(userId, emoji);
-    }
-    return map;
-  })(),
-  CLAIMER_EMOJI_FALLBACK: process.env.CLAIMER_EMOJI_FALLBACK || '🎫',
   ADMIN_ID: process.env.ADMIN_ID || null,
-  STAFF_NOTIFICATION_CATEGORY_ID: process.env.STAFF_NOTIFICATION_CATEGORY_ID || null,
   FORCE_CLOSE_TIMER: toInt(process.env.FORCE_CLOSE_TIMER_SECONDS, 60),
   GMAIL_POLL_INTERVAL_MS: toInt(process.env.GMAIL_POLL_INTERVAL_SECONDS, 30) * 1000,
   GMAIL_LOG_CHANNEL_ID: process.env.GMAIL_LOG_CHANNEL_ID || null,
@@ -225,42 +127,6 @@ const CONFIG = {
   RENAME_LOG_CHANNEL_ID: process.env.RENAME_LOG_CHANNEL_ID || null,
   SECURITY_LOG_CHANNEL_ID: process.env.SECURITY_LOG_CHANNEL_ID || null,
   SYSTEM_LOG_CHANNEL_ID: process.env.SYSTEM_LOG_CHANNEL_ID || null,
-  USER_PATTERNS_CHANNEL_ID: process.env.USER_PATTERNS_CHANNEL_ID || null,
-  GAME_PATTERNS_CHANNEL_ID: process.env.GAME_PATTERNS_CHANNEL_ID || null,
-  TAG_PATTERNS_CHANNEL_ID: process.env.TAG_PATTERNS_CHANNEL_ID || null,
-  ESCALATION_PATTERNS_CHANNEL_ID: process.env.ESCALATION_PATTERNS_CHANNEL_ID || null,
-  STAFF_PATTERNS_CHANNEL_ID: process.env.STAFF_PATTERNS_CHANNEL_ID || null,
-  COMBINED_PATTERNS_CHANNEL_ID: process.env.COMBINED_PATTERNS_CHANNEL_ID || null,
-  PATTERN_USER_TICKET_THRESHOLD: toInt(process.env.PATTERN_USER_TICKET_THRESHOLD, 3),
-  PATTERN_GAME_TICKET_THRESHOLD: toInt(process.env.PATTERN_GAME_TICKET_THRESHOLD, 10),
-  PATTERN_STAFF_STALE_PING_THRESHOLD: toInt(process.env.PATTERN_STAFF_STALE_PING_THRESHOLD, 5),
-  PATTERN_ESCALATION_THRESHOLD: toInt(process.env.PATTERN_ESCALATION_THRESHOLD, 3),
-  PATTERN_RAPID_CLOSE_SECONDS: toInt(process.env.PATTERN_RAPID_CLOSE_SECONDS, 120),
-  PATTERN_UNCLAIMED_HOURS: toInt(process.env.PATTERN_UNCLAIMED_HOURS, 4),
-  PATTERN_CHECK_INTERVAL_MINUTES: toInt(process.env.PATTERN_CHECK_INTERVAL_MINUTES, 30),
-  ALL_STAFF_CHANNEL_ID: process.env.ALL_STAFF_CHANNEL_ID || null,
-  ALL_STAFF_CHAT_ALERT_CHANNEL_ID: process.env.ALL_STAFF_CHAT_ALERT_CHANNEL_ID || null,
-  SURGE_ROLE_ID: process.env.SURGE_ROLE_ID || null,
-  SURGE_TICKET_COUNT: toInt(process.env.SURGE_TICKET_COUNT, 10),
-  SURGE_TICKET_WINDOW_MINUTES: toInt(process.env.SURGE_TICKET_WINDOW_MINUTES, 30),
-  SURGE_GAME_TICKET_COUNT: toInt(process.env.SURGE_GAME_TICKET_COUNT, 5),
-  SURGE_GAME_TICKET_WINDOW_MINUTES: toInt(process.env.SURGE_GAME_TICKET_WINDOW_MINUTES, 30),
-  SURGE_STALE_COUNT: toInt(process.env.SURGE_STALE_COUNT, 8),
-  SURGE_STALE_HOURS: toInt(process.env.SURGE_STALE_HOURS, 2),
-  SURGE_NEEDS_RESPONSE_COUNT: toInt(process.env.SURGE_NEEDS_RESPONSE_COUNT, 5),
-  SURGE_NEEDS_RESPONSE_HOURS: toInt(process.env.SURGE_NEEDS_RESPONSE_HOURS, 1),
-  SURGE_UNCLAIMED_COUNT: toInt(process.env.SURGE_UNCLAIMED_COUNT, 5),
-  SURGE_UNCLAIMED_MINUTES: toInt(process.env.SURGE_UNCLAIMED_MINUTES, 30),
-  SURGE_TIER3_UNCLAIMED_MINUTES: toInt(process.env.SURGE_TIER3_UNCLAIMED_MINUTES, 15),
-  SURGE_COOLDOWN_MINUTES: toInt(process.env.SURGE_COOLDOWN_MINUTES, 60),
-  CHAT_ALERT_CHANNEL_IDS: (process.env.CHAT_ALERT_CHANNEL_IDS || '').split(',').filter(Boolean),
-  CHAT_ALERT_MESSAGE_COUNT: toInt(process.env.CHAT_ALERT_MESSAGE_COUNT, 5),
-  CHAT_ALERT_HOURS_WITHOUT_RESPONSE: toInt(process.env.CHAT_ALERT_HOURS_WITHOUT_RESPONSE, 2),
-  CHAT_ALERT_COOLDOWN_MINUTES: toInt(process.env.CHAT_ALERT_COOLDOWN_MINUTES, 60),
-  STAFF_IDS: (process.env.STAFF_IDS || '').split(',').map(s => s.trim()).filter(Boolean),
-  SURGE_NO_STAFF_COOLDOWN_MINUTES: toInt(process.env.SURGE_NO_STAFF_COOLDOWN_MINUTES, 30),
-  SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD: toInt(process.env.SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD, 3),
-  STAFF_DND_COUNTS_AS_AVAILABLE: process.env.STAFF_DND_COUNTS_AS_AVAILABLE === 'true',
   STAFF_THREAD_ENABLED: process.env.STAFF_THREAD_ENABLED === 'true',
   STAFF_THREAD_NAME: process.env.STAFF_THREAD_NAME || 'Staff Discussion',
   STAFF_THREAD_AUTO_ADD_ROLE: process.env.STAFF_THREAD_AUTO_ADD_ROLE === 'true',
@@ -273,28 +139,9 @@ const CONFIG = {
   SETTINGS_ADMIN_PASSWORD: process.env.SETTINGS_ADMIN_PASSWORD || null,
   SETTINGS_DOMAIN: process.env.SETTINGS_DOMAIN || 'tickets.indifferentketchup.com',
   INTERNAL_API_PORT: toInt(process.env.INTERNAL_API_PORT, 12753),
-  INTERNAL_API_SECRET: process.env.INTERNAL_API_SECRET || null,
+  INTERNAL_API_SECRET: process.env.INTERNAL_API_SECRET || null
-  NOTIFICATION_THRESHOLDS: parseNotificationThresholdsJson(process.env.NOTIFICATION_THRESHOLDS_JSON),
-  UNCLAIMED_REMINDER_THRESHOLDS: (process.env.UNCLAIMED_REMINDER_THRESHOLDS || '1,2,4')
-    .split(',')
-    .map(s => parseInt(s.trim(), 10))
-    .filter(n => !isNaN(n) && n > 0)
 };
 
-/** Ticket category tags for /tag set – [emoji] [label] in dropdown; priority emoji always first in channel name, then tag emoji. */
-const TICKET_TAGS = [
-  { value: 'server-down', emoji: '⬇️', name: 'Server Down' },
-  { value: 'stuck-restarting', emoji: '⏳', name: 'Stuck Restarting' },
-  { value: 'cant-connect', emoji: '📵', name: "Can't Connect" },
-  { value: 'server-lag', emoji: '🐌', name: 'Server Lag' },
-  { value: 'billing', emoji: '💳', name: 'Billing' },
-  { value: 'refund-request', emoji: '💸', name: 'Refund Request' },
-  { value: 'mod-help', emoji: '🔧', name: 'Mod Help' },
-  { value: 'backup-restore', emoji: '💾', name: 'Backup Restore' },
-  { value: 'world-save', emoji: '🌍', name: 'World / Save' },
-  { value: 'server-config', emoji: '⚙️', name: 'Server Config' }
-];
-
 const GAME_NAMES = (CONFIG.GAME_LIST || '')
   .split(',')
   .map(g => g.trim())
@@ -346,8 +193,6 @@ const GAME_NAME_TO_KEY = {
 
 module.exports = {
   CONFIG,
-  parseThresholdString,
-  TICKET_TAGS,
   GAME_NAMES,
   GAME_ALIASES,
   GAME_NAME_TO_KEY

gmail-poll.js

@@ -16,13 +16,13 @@ const {
   stripEmailQuotes,
   stripMobileFooter,
   detectGame,
-  enforceEmbedLimit
+  enforceEmbedLimit,
+  sanitizeEmbedText
 } = require('./utils');
 const { getGmailClient } = require('./services/gmail');
 const { getNextTicketNumber, checkTicketLimits, getOrCreateTicketCategory, createEmailTicketAsThread, toDiscordSafeName, getSenderLocal } = require('./services/tickets');
 const { getEmailRouting } = require('./services/guildSettings');
 const { logError, logGmail, logAutomation } = require('./services/debugLog');
-const { increment } = require('./services/patternStore');
 const { enqueueSend } = require('./services/channelQueue');
 
 const Ticket = mongoose.model('Ticket');
@@ -253,10 +253,10 @@ async function poll(client) {
         const ticketInfoEmbed = new EmbedBuilder()
           .setColor(CONFIG.EMBED_COLOR_INFO)
           .addFields(
-            { name: 'Name', value: `\`${sName}\``, inline: false },
+            { name: 'Name', value: `\`\`\`\n${sanitizeEmbedText(sName)}\n\`\`\``, inline: false },
-            { name: 'Email', value: `\`${sEmail}\``, inline: false },
+            { name: 'Email', value: `\`\`\`\n${sanitizeEmbedText(sEmail)}\n\`\`\``, inline: false },
-            { name: 'Game', value: `\`${detectedGame}\``, inline: false },
+            { name: 'Game', value: `\`\`\`\n${sanitizeEmbedText(detectedGame)}\n\`\`\``, inline: false },
-            { name: 'Subject', value: `\`${subject || 'No subject'}\``, inline: false }
+            { name: 'Subject', value: `\`\`\`\n${sanitizeEmbedText(subject) || 'No subject'}\n\`\`\``, inline: false }
           );
 
         enforceEmbedLimit([ticketInfoEmbed]);
@@ -347,12 +347,6 @@ async function poll(client) {
         ));
         totalProcessed++;
         logGmail(subject, sEmail, number, detectedGame).catch(() => {});
-        increment('user_tickets', sEmail, 'today');
-        increment('user_tickets', sEmail, 'week');
-        if (detectedGame) {
-          increment('game_tickets', detectedGame, 'today');
-          increment('game_tickets', detectedGame, 'week');
-        }
       }
       console.log('Archiving/reading Gmail message', msgRef.id);
       await gmail.users.messages.batchModify({

handlers/accountinfo.js

@@ -1,195 +0,0 @@
-/**
- * Account info command: look up website User by email or Discord ID,
- * show ephemeral embed with option to send transcript to account info channel.
- */
-const { EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle } = require('discord.js');
-const { CONFIG } = require('../config');
-const { mongoose } = require('../db-connection');
-const { logSecurity } = require('../services/debugLog');
-const { enqueueSend } = require('../services/channelQueue');
-const { isStaff } = require('../utils');
-
-const User = mongoose.model('User');
-
-const BUTTON_PREFIX = 'send_account_info_';
-const MAX_CUSTOM_ID_LENGTH = 100;
-
-function buildAccountInfoEmbed(user, requestedBy = null) {
-  const embed = new EmbedBuilder()
-    .setTitle('Account Info')
-    .setColor(CONFIG.EMBED_COLOR_INFO)
-    .setTimestamp();
-
-  embed.addFields({
-    name: 'Email',
-    value: user.email || '*not set*',
-    inline: true
-  });
-  embed.addFields({
-    name: 'Discord ID',
-    value: user.discordID ? `<@${user.discordID}>` : '*not set*',
-    inline: true
-  });
-  embed.addFields({
-    name: 'Customer ID',
-    value: user.customerId || '*not set*',
-    inline: true
-  });
-
-  const servers = user.servers || [];
-  const serverOrder = user.serverOrder || [];
-  const ordered = serverOrder.length
-    ? serverOrder.map(id => servers.find(s => s._id && s._id.toString() === id) || servers[serverOrder.indexOf(id)]).filter(Boolean)
-    : servers;
-
-  if (ordered.length === 0) {
-    embed.addFields({
-      name: 'Servers',
-      value: '*No servers*',
-      inline: false
-    });
-  } else {
-    ordered.forEach((server, i) => {
-      const n = i + 1;
-      embed.addFields({
-        name: `Server ${n} – Game`,
-        value: server.game || '*not set*',
-        inline: true
-      });
-      embed.addFields({
-        name: `Server ${n} – IP`,
-        value: server.ip || '*not set*',
-        inline: true
-      });
-      embed.addFields({
-        name: `Server ${n} – Port`,
-        value: server.serverPort != null ? String(server.serverPort) : '*not set*',
-        inline: true
-      });
-    });
-  }
-
-  if (requestedBy) {
-    embed.setFooter({ text: `Requested by ${requestedBy}` });
-  }
-
-  return embed;
-}
-
-async function handleAccountInfoCommand(interaction) {
-  const subcommand = interaction.options.getSubcommand();
-  let user = null;
-
-  if (subcommand === 'email') {
-    const email = (interaction.options.getString('email') || '').trim().toLowerCase();
-    if (!email) {
-      return interaction.reply({ content: 'Please provide an email.', ephemeral: true });
-    }
-    user = await User.findOne({ email }).lean();
-  } else if (subcommand === 'discord') {
-    const target = interaction.options.getUser('user');
-    if (!target) {
-      return interaction.reply({ content: 'Please provide a Discord user.', ephemeral: true });
-    }
-    user = await User.findOne({ discordID: target.id }).lean();
-  }
-
-  if (!user) {
-    return interaction.reply({
-      content: subcommand === 'email' ? 'No account found for that email.' : 'No account found for that Discord user/ID.',
-      ephemeral: true
-    });
-  }
-
-  const identifier = subcommand === 'email'
-    ? interaction.options.getString('email')
-    : interaction.options.getUser('user')?.tag || 'unknown';
-  logSecurity('Account lookup', interaction.user, `lookup: ${subcommand} → ${identifier}`, null, 0x0099ff).catch(() => {});
-
-  const embed = buildAccountInfoEmbed(user, interaction.user.tag);
-  const components = [];
-
-  if (CONFIG.ACCOUNT_INFO_CHANNEL_ID) {
-    const safeEmail = (user.email || '').slice(0, 50);
-    const safeDiscordId = (user.discordID || '').slice(0, 50);
-    const customId = `${BUTTON_PREFIX}discord:${safeDiscordId}`;
-    if (customId.length <= MAX_CUSTOM_ID_LENGTH) {
-      components.push(
-        new ActionRowBuilder().addComponents(
-          new ButtonBuilder()
-            .setCustomId(customId)
-            .setLabel('Send to account info channel')
-            .setStyle(ButtonStyle.Secondary)
-        )
-      );
-    }
-  }
-
-  await interaction.reply({
-    embeds: [embed],
-    components,
-    ephemeral: true
-  });
-}
-
-async function handleSendAccountInfoToChannel(interaction) {
-  if (!interaction.isButton() || !interaction.customId.startsWith(BUTTON_PREFIX)) return false;
-
-  // Dispatched directly from interactionCreate — no upstream command-level staff gate here, so enforce it.
-  if (!isStaff(interaction.member)) {
-    logSecurity('Unauthorized account-info button', interaction.user, `non-staff pressed ${interaction.customId}`, null, 0xff0000).catch(() => {});
-    await interaction.reply({ content: 'You do not have permission to do that.', ephemeral: true }).catch(() => {});
-    return true;
-  }
-
-  const payload = interaction.customId.slice(BUTTON_PREFIX.length);
-  const [type, value] = payload.includes(':') ? payload.split(':') : [payload, ''];
-
-  let user = null;
-  if (type === 'email') {
-    const email = Buffer.from(value, 'base64').toString('utf8').toLowerCase();
-    user = await User.findOne({ email }).lean();
-  } else if (type === 'discord' && value) {
-    user = await User.findOne({ discordID: value }).lean();
-  }
-
-  if (!user) {
-    await interaction.update({ content: 'Account no longer found.', components: [] }).catch(() =>
-      interaction.followUp({ content: 'Account no longer found.', ephemeral: true })
-    );
-    return true;
-  }
-
-  if (!CONFIG.ACCOUNT_INFO_CHANNEL_ID) {
-    await interaction.update({ content: 'Account info channel is not configured.', components: [] }).catch(() =>
-      interaction.followUp({ content: 'Account info channel is not configured.', ephemeral: true })
-    );
-    return true;
-  }
-
-  const channel = await interaction.client.channels.fetch(CONFIG.ACCOUNT_INFO_CHANNEL_ID).catch(() => null);
-  if (!channel) {
-    await interaction.update({ content: 'Could not find account info channel.', components: [] }).catch(() =>
-      interaction.followUp({ content: 'Could not find account info channel.', ephemeral: true })
-    );
-    return true;
-  }
-
-  const embed = buildAccountInfoEmbed(user, `${interaction.user.tag} (from ticket)`);
-  await enqueueSend(channel, { embeds: [embed] });
-
-  await interaction.update({
-    content: 'Account info sent to account transcript channel.',
-    components: []
-  }).catch(() =>
-    interaction.followUp({ content: 'Account info sent to account transcript channel.', ephemeral: true })
-  );
-  return true;
-}
-
-module.exports = {
-  buildAccountInfoEmbed,
-  handleAccountInfoCommand,
-  handleSendAccountInfoToChannel,
-  BUTTON_PREFIX
-};

handlers/buttons.js

@@ -25,13 +25,11 @@ const { enqueueRename, enqueueSend } = require('../services/channelQueue');
 const { runEscalation, runDeescalation } = require('./commands');
 const { trackInteraction, trackError } = require('./analytics');
 const { pendingCloses } = require('./pendingCloses');
-const { increment } = require('../services/patternStore');
 const { logError, logSystem } = require('../services/debugLog');
 
 const Ticket = mongoose.model('Ticket');
 const Transcript = mongoose.model('Transcript');
 const Tag = mongoose.model('Tag');
-const User = mongoose.model('User');
 
 /**
  * Main button/modal handler – called from interactionCreate.
@@ -342,11 +340,8 @@ async function handleClaim(interaction, ticket) {
     );
     freshTicket.claimedBy = claimerLabel;
     freshTicket.claimerId = interaction.user.id;
-    increment('staff_claims', interaction.user.id, 'today');
-    increment('staff_claims', interaction.user.id, 'week');
 
-    // Resolve claimerEmoji from STAFF_EMOJIS map (fallback to CLAIMER_EMOJI_FALLBACK)
+    const claimerEmoji = '🎫';
-    const claimerEmoji = CONFIG.STAFF_EMOJIS.get(interaction.user.id) || CONFIG.CLAIMER_EMOJI_FALLBACK;
     const creatorNickname = await resolveCreatorNickname(guild, freshTicket);
 
     const state = freshTicket.escalated ? 'escalated-claimed' : 'claimed';
@@ -385,11 +380,10 @@ async function handleClaim(interaction, ticket) {
     // Unclaim
     await Ticket.updateOne(
       { gmailThreadId: freshTicket.gmailThreadId },
-      { $set: { claimedBy: null, claimerId: null, staffChannelId: null } }
+      { $set: { claimedBy: null, claimerId: null } }
     );
     freshTicket.claimedBy = null;
     freshTicket.claimerId = null;
-    freshTicket.staffChannelId = null;
 
     const creatorNicknameUnclaim = await resolveCreatorNickname(guild, freshTicket);
     const unclaimState = (freshTicket.escalationTier ?? 0) >= 1 ? 'escalated' : 'unclaimed';
@@ -425,10 +419,6 @@ async function handleClaim(interaction, ticket) {
 // --- CONFIRM CLOSE ---
 async function handleConfirmClose(interaction, ticket) {
   const closedAt = new Date();
-  increment('staff_closes', interaction.user.id, 'today');
-  if (!ticket.ticketTag) {
-    increment('untagged_closes', 'total', 'today');
-  }
   try {
     await interaction.update({ content: 'Archiving and closing...', components: [] });
   } catch {
@@ -563,13 +553,6 @@ async function handleConfirmClose(interaction, ticket) {
       { $set: { discordThreadId: null, status: 'closed' } }
     );
 
-    try {
-      const { deleteStaffChannel } = require('../services/staffChannel');
-      await deleteStaffChannel(interaction.guild, ticket.staffChannelId);
-    } catch (e) {
-      console.error('Delete staff channel (close):', e);
-    }
-
     if (transcriptMsg?.id) {
       await Transcript.create({
         gmailThreadId: ticket.gmailThreadId,
@@ -746,13 +729,6 @@ async function handleTicketModal(interaction) {
       await pinMessage(welcomeMsg, interaction.client).catch(() => {});
     }
 
-    increment('user_tickets', interaction.user.id, 'today');
-    increment('user_tickets', interaction.user.id, 'week');
-    if (game) {
-      increment('game_tickets', game, 'today');
-      increment('game_tickets', game, 'week');
-    }
-
     await interaction.deleteReply().catch(() => {});
 
     const logChan = await interaction.client.channels.fetch(CONFIG.LOG_CHAN).catch(() => null);

handlers/commands.js

@@ -11,9 +11,9 @@ const {
   PermissionFlagsBits
 } = require('discord.js');
 const { mongoose } = require('../db-connection');
-const { CONFIG, TICKET_TAGS } = require('../config');
+const { CONFIG } = require('../config');
-const { getPriorityEmoji, getPriorityColor, replaceVariables, escapeRegex } = require('../utils');
+const { getPriorityEmoji, replaceVariables, escapeRegex } = require('../utils');
-const { makeTicketName, resolveCreatorNickname, getSenderLocal, toDiscordSafeName, getOrCreateTicketCategory, createDiscordTicketAsThread, checkTicketCreationRateLimit } = require('../services/tickets');
+const { makeTicketName, resolveCreatorNickname, getOrCreateTicketCategory, createDiscordTicketAsThread, checkTicketCreationRateLimit } = require('../services/tickets');
 const { sendTicketNotificationEmail } = require('../services/gmail');
 const { getTicketActionRow } = require('../utils/ticketComponents');
 const { getEmailRouting } = require('../services/guildSettings');
@@ -21,15 +21,11 @@ const { enqueueRename, enqueueMove, enqueueSend } = require('../services/channel
 const { setNotifyDm } = require('../services/staffSettings');
 const { trackInteraction, trackError, getAnalyticsSummary } = require('./analytics');
 const { logTicketEvent, logSecurity, logError } = require('../services/debugLog');
-const { handleAccountInfoCommand } = require('./accountinfo');
 const { handleSetupCommand } = require('./setup');
 const { pendingCloses } = require('./pendingCloses');
-const { increment } = require('../services/patternStore');
 
 const Ticket = mongoose.model('Ticket');
 const Tag = mongoose.model('Tag');
-const User = mongoose.model('User');
-const StaffNotification = mongoose.model('StaffNotification');
 
 /**
  * True if member has the support role (ROLE_ID_TO_PING) or any ADDITIONAL_STAFF_ROLES.
@@ -74,17 +70,11 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
   // Clear claim on escalation
   await Ticket.updateOne(
     { gmailThreadId: ticket.gmailThreadId },
-    { $set: { escalated: true, escalationTier: nextTier, claimedBy: null, claimerId: null, unclaimedRemindersSent: [] } }
+    { $set: { escalated: true, escalationTier: nextTier, claimedBy: null, claimerId: null } }
   );
   ticket.escalated = true;
   ticket.escalationTier = nextTier;
   ticket.claimedBy = null;
-  increment('escalations', ticket.game || 'unknown', 'today');
-  increment('escalations', ticket.game || 'unknown', 'week');
-  increment('user_escalations', ticket.senderEmail, 'week');
-  increment('staff_escalations', interaction.user.id, 'today');
-  increment('staff_escalations', interaction.user.id, 'week');
-  if (ticket.game) increment(`staff_game_escalations:${interaction.user.id}`, ticket.game, 'week');
 
   const creatorNickname = await resolveCreatorNickname(interaction.guild, ticket);
   const newName = makeTicketName('escalated', ticket, creatorNickname);
@@ -265,12 +255,11 @@ async function handleCommand(interaction) {
     return;
   }
 
-  // /escalate (tier 2 or 3 via level; works for both email and Discord)
+  // /escalate (tier 2 or 3 via level; works for both email and Discord). Always unclaims on escalate.
   if (interaction.commandName === 'escalate') {
     const reason = null;
     const level = interaction.options.getString('level');
     const nextTier = level === '3' ? 2 : 1;
-    const action = interaction.options.getString('action');
 
     const ticket = await Ticket.findOne({ discordThreadId: interaction.channel.id }).lean();
     if (!ticket) {
@@ -301,12 +290,6 @@ async function handleCommand(interaction) {
     try {
       await interaction.deferReply();
       await runEscalation(interaction, ticket, nextTier, reason);
-      if (action === 'unclaim') {
-        await Ticket.updateOne(
-          { gmailThreadId: ticket.gmailThreadId },
-          { $set: { claimedBy: null, claimerId: null } }
-        );
-      }
     } catch (err) {
       console.error('Escalate error:', err);
       await interaction.editReply({ content: 'Failed to escalate this ticket.' }).catch(() =>
@@ -315,83 +298,6 @@ async function handleCommand(interaction) {
     }
   }
 
-  // /notification set | /notification add
-  if (interaction.commandName === 'notification') {
-    const sub = interaction.options.getSubcommand();
-    if (sub === 'set') {
-      const hours = interaction.options.getInteger('hours');
-      try {
-        await StaffNotification.findOneAndUpdate(
-          { userId: interaction.user.id },
-          { $set: { cooldownHours: hours, updatedAt: new Date() } },
-          { upsert: true }
-        );
-        return interaction.reply({ content: `Notification cooldown set to ${hours} hour(s).`, ephemeral: true });
-      } catch (err) {
-        console.error('notification set error:', err);
-        return interaction.reply({ content: 'Failed to update notification setting.', ephemeral: true }).catch(() => {});
-      }
-    }
-    if (sub === 'add') {
-      if (!CONFIG.STAFF_NOTIFICATION_CATEGORY_ID) {
-        return interaction.reply({ content: 'STAFF_NOTIFICATION_CATEGORY_ID is not configured.', ephemeral: true });
-      }
-      const member = interaction.options.getMember('member');
-      if (!member) {
-        return interaction.reply({ content: 'Could not resolve that member.', ephemeral: true });
-      }
-      const displayName = member.displayName;
-      const emoji = CONFIG.STAFF_EMOJIS.get(member.id) || '';
-      const chanName = toDiscordSafeName(`${displayName}${emoji}`);
-      try {
-        const newChannel = await interaction.guild.channels.create({
-          name: chanName,
-          type: ChannelType.GuildText,
-          parent: CONFIG.STAFF_NOTIFICATION_CATEGORY_ID,
-          permissionOverwrites: [
-            { id: interaction.guild.id, deny: [PermissionFlagsBits.ViewChannel] },
-            { id: member.id, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ReadMessageHistory] },
-            ...(CONFIG.ROLE_ID_TO_PING ? [{ id: CONFIG.ROLE_ID_TO_PING, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ReadMessageHistory] }] : [])
-          ]
-        });
-        await StaffNotification.findOneAndUpdate(
-          { userId: member.id },
-          { $set: { channelId: newChannel.id, guildId: interaction.guild.id, updatedAt: new Date() } },
-          { upsert: true }
-        );
-        return interaction.reply({ content: `Notification channel created: ${newChannel}`, ephemeral: true });
-      } catch (err) {
-        console.error('notification add error:', err);
-        return interaction.reply({ content: 'Failed to create notification channel.', ephemeral: true }).catch(() => {});
-      }
-    }
-    return;
-  }
-
-  // /staffnotification (admin only)
-  if (interaction.commandName === 'staffnotification') {
-    if (interaction.user.id !== CONFIG.ADMIN_ID) {
-      logSecurity('Unauthorized command attempt', interaction.user, interaction.commandName).catch(() => {});
-      return interaction.reply({ content: 'This command is restricted to the bot admin.', ephemeral: true });
-    }
-    const member = interaction.options.getMember('member');
-    const hours = interaction.options.getInteger('hours');
-    if (!member) {
-      return interaction.reply({ content: 'Could not resolve that member.', ephemeral: true });
-    }
-    try {
-      await StaffNotification.findOneAndUpdate(
-        { userId: member.id },
-        { $set: { cooldownHours: hours, updatedAt: new Date() } },
-        { upsert: true }
-      );
-      return interaction.reply({ content: `Notification cooldown for ${member.displayName} set to ${hours} hour(s).`, ephemeral: true });
-    } catch (err) {
-      console.error('staffnotification error:', err);
-      return interaction.reply({ content: 'Failed to update notification setting.', ephemeral: true }).catch(() => {});
-    }
-  }
-
   if (interaction.commandName === 'notifydm') {
     try {
       const setting = interaction.options.getString('setting') === 'on';
@@ -723,32 +629,6 @@ async function handleCommand(interaction) {
     }
   }
 
-  // /tag – ticket category dropdown only
-  if (interaction.commandName === 'tag') {
-    trackInteraction('commands', 'tag', interaction.user.tag);
-    const categoryValue = interaction.options.getString('category');
-    const ticket = await Ticket.findOne({ discordThreadId: interaction.channel.id }).lean();
-    if (!ticket) {
-      return interaction.reply({ content: 'This channel is not linked to a ticket.', ephemeral: true });
-    }
-    try {
-      await Ticket.updateOne(
-        { gmailThreadId: ticket.gmailThreadId },
-        { $set: { ticketTag: categoryValue } }
-      );
-      const tagEntry = (TICKET_TAGS || []).find(t => t.value === categoryValue);
-      const emoji = tagEntry ? tagEntry.emoji : '';
-      const channelMessage = `Your ticket has been categorized as ${emoji} **${tagEntry ? tagEntry.name : categoryValue}** ${emoji}.`;
-      await interaction.reply(channelMessage);
-      increment('tag_usage', categoryValue, 'today');
-      increment('tag_usage', categoryValue, 'week');
-      if (ticket.game) increment(`tag_game:${categoryValue}`, ticket.game, 'week');
-    } catch (err) {
-      trackError('tag-command', err, interaction);
-      await interaction.reply({ content: 'Failed to set ticket category.', ephemeral: true });
-    }
-  }
-
   // /response – saved response tags (send, create, edit, delete, list)
   if (interaction.commandName === 'response') {
     trackInteraction('commands', 'response', interaction.user.tag);
@@ -918,12 +798,6 @@ async function handleCommand(interaction) {
     return;
   }
 
-  // /accountinfo
-  if (interaction.commandName === 'accountinfo') {
-    await handleAccountInfoCommand(interaction);
-    return;
-  }
-
   // /help
   if (interaction.commandName === 'help') {
     const embed = new EmbedBuilder()
@@ -936,14 +810,14 @@ async function handleCommand(interaction) {
         },
         {
           name: 'Ticket Management',
-          value: '`/transfer @staff` - Transfer ticket to another staff member\n`/move #category` - Move ticket to another category\n`/force-close` - Force close ticket without confirmation\n`/topic <text>` - Set ticket topic/description\n`/priority <level>` - Set ticket priority\n`/accountinfo email` - Look up website account by email\n`/accountinfo discord @user` - Look up website account by Discord user'
+          value: '`/transfer @staff` - Transfer ticket to another staff member\n`/move #category` - Move ticket to another category\n`/force-close` - Force close ticket without confirmation\n`/topic <text>` - Set ticket topic/description'
         },
         {
-          name: 'Tags & Responses',
+          name: 'Saved Responses',
-          value: '`/tag` - Set ticket category (dropdown)\n`/response send <name>` - Send saved response\n`/response create|edit|delete|list` - Manage saved responses'
+          value: '`/response send <name>` - Send saved response\n`/response create|edit|delete|list` - Manage saved responses'
         },
         {
-          name: 'Variables (for tags)',
+          name: 'Variables (for responses)',
           value: '`{ticket.user}`, `{ticket.email}`, `{ticket.number}`, `{ticket.subject}`, `{staff.name}`, `{server.name}`, `{date}`, `{time}`'
         },
         {
@@ -960,63 +834,6 @@ async function handleCommand(interaction) {
     await interaction.reply({ embeds: [embed], ephemeral: true });
   }
 
-  // /priority
-  if (interaction.commandName === 'priority') {
-    const level = interaction.options.getString('level');
-
-    const ticket = await Ticket.findOne({ discordThreadId: interaction.channel.id }).lean();
-    if (!ticket) {
-      return interaction.reply({ content: 'This channel is not linked to a ticket.', ephemeral: true });
-    }
-
-    const priorityOrder = ['low', 'normal', 'medium', 'high'];
-    const oldIdx = priorityOrder.indexOf((ticket.priority || 'normal').toLowerCase());
-    const newIdx = priorityOrder.indexOf(level.toLowerCase());
-    const emoji = getPriorityEmoji(level);
-    const levelLabel = level.charAt(0).toUpperCase() + level.slice(1).toLowerCase();
-
-    let channelMessage;
-    if (level === 'normal') {
-      channelMessage = 'Your ticket priority has returned to Normal.';
-    } else if (newIdx > oldIdx) {
-      channelMessage = `Your ticket has been upgraded to ${emoji} **${levelLabel}** ${emoji}.`;
-    } else if (newIdx < oldIdx) {
-      channelMessage = `Your ticket has been downgraded to ${emoji} **${levelLabel}** ${emoji}.`;
-    } else {
-      channelMessage = `Priority set to ${emoji} **${levelLabel}** ${emoji}.`;
-    }
-
-    try {
-      await Ticket.updateOne(
-        { gmailThreadId: ticket.gmailThreadId },
-        { $set: { priority: level } }
-      );
-
-      const priorityTitle =
-        newIdx === oldIdx
-          ? 'Priority Set'
-          : `Priority ${newIdx > oldIdx ? 'Upgraded' : 'Downgraded'} → ${levelLabel}`;
-      const priorityEmbed = new EmbedBuilder()
-        .setTitle(priorityTitle)
-        .setDescription(channelMessage)
-        .setColor(getPriorityColor(level))
-        .setFooter({ text: interaction.member?.displayName || interaction.user.username });
-      await interaction.reply({ embeds: [priorityEmbed] });
-
-      if (level === 'high' && ticket.gmailThreadId && !ticket.gmailThreadId.startsWith('discord-')) {
-        await sendTicketNotificationEmail(
-          ticket,
-          `Priority updated: ${levelLabel}`,
-          channelMessage,
-          interaction.member?.displayName || interaction.user.username
-        );
-      }
-    } catch (err) {
-      console.error('Priority update error:', err);
-      await interaction.reply({ content: 'Failed to update priority.', ephemeral: true });
-    }
-  }
-
   // /panel
   if (interaction.commandName === 'panel') {
     const channel = interaction.options.getChannel('channel');

handlers/messages.js

@@ -7,8 +7,6 @@ const { extractRawEmail } = require('../utils');
 const { getGmailClient, sendGmailReply } = require('../services/gmail');
 const { updateTicketActivity } = require('../services/tickets');
 const { getNotifyDm } = require('../services/staffSettings');
-const { pingStaffChannel } = require('../services/staffChannel');
-const { notifyStaffOfReply } = require('../services/staffNotifications');
 
 const Ticket = mongoose.model('Ticket');
 
@@ -21,29 +19,6 @@ async function handleDiscordReply(m) {
   const ticket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
   if (!ticket) return;
 
-  if (ticket.claimerId && m.author.id !== ticket.claimerId && ticket.staffChannelId) {
-    try {
-      const staffChan = await m.guild.channels.fetch(ticket.staffChannelId).catch(() => null);
-      if (staffChan) {
-        await pingStaffChannel(staffChan, ticket.claimerId, m);
-      }
-      const dmEnabled = await getNotifyDm(ticket.claimerId);
-      if (dmEnabled) {
-        const staffMember = await m.guild.members.fetch(ticket.claimerId).catch(() => null);
-        if (staffMember) {
-          const jumpLink = `https://discord.com/channels/${m.guild.id}/${m.channel.id}/${m.id}`;
-          await staffMember
-            .send(
-              `New customer reply in **${m.channel.name}**:\n> ${m.content.slice(0, 300)}\n[Jump to message](${jumpLink})`
-            )
-            .catch(() => {});
-        }
-      }
-    } catch (e) {
-      console.error('Staff ping error:', e);
-    }
-  }
-
   // Track whether last message is from staff or customer
   const memberForCheck = await m.guild.members.fetch(m.author.id).catch(() => null);
   const isStaffMember = memberForCheck && CONFIG.ROLE_ID_TO_PING && memberForCheck.roles.cache.has(CONFIG.ROLE_ID_TO_PING);
@@ -52,12 +27,19 @@ async function handleDiscordReply(m) {
     { $set: { lastMessageAuthorIsStaff: !!isStaffMember, lastActivity: new Date() } }
   ).catch(() => {});
 
-  // Notify claiming staff if a non-staff user replied (works for both Discord and email tickets)
+  // DM the claimer if they have notifydm on and a non-staff user replied.
-  if (ticket.claimerId && !isStaffMember) {
+  if (ticket.claimerId && !isStaffMember && m.author.id !== ticket.claimerId) {
-    const guild = m.guild;
+    const dmEnabled = await getNotifyDm(ticket.claimerId);
-    const freshTicket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
+    if (dmEnabled) {
-    if (freshTicket) {
+      const staffMember = await m.guild.members.fetch(ticket.claimerId).catch(() => null);
-      await notifyStaffOfReply(guild, freshTicket, m).catch(e => console.error('notifyStaffOfReply:', e));
+      if (staffMember) {
+        const jumpLink = `https://discord.com/channels/${m.guild.id}/${m.channel.id}/${m.id}`;
+        await staffMember
+          .send(
+            `New customer reply in **${m.channel.name}**:\n> ${m.content.slice(0, 300)}\n[Jump to message](${jumpLink})`
+          )
+          .catch(() => {});
+      }
     }
   }
 

models.js

@@ -1,795 +1,5 @@
 var mongoose = require('mongoose');
 
-mongoose.model('Host', new mongoose.Schema({
-    hostname: String,
-    ip: String,
-    region: String,
-    provider: String,
-    memory: String,
-    status: String,
-    ipGateway: String,
-    memFree: Number,
-    cpuUsage: Number,
-    diskFree: Number,
-    lastSeen: { type: Number, default: Date.now },
-    lostInUse: { type: [Number], default: [] },
-    statsHistory: [{
-        timestamp: Number,
-        memFree: Number,
-        cpuUsage: Number,
-        diskFree: Number
-    }]
-}));    
-
-// Update for each new game
-mongoose.model('User', new mongoose.Schema({
-    email: String,
-    discordID: {type: String, default: ""},
-    customerId: String,
-    usedPaypal:  {type: Boolean, default: false},
-    passwordHash: String,
-    resetPasswordToken: String,
-    resetPasswordExpires: Date,
-    sessionToken: {type: String, default: null},
-    indifferentBroccoli: {type: Boolean, default: false},
-    paymentLink: {type: String, default: null},
-    palpocalypseEligible: {type: Boolean, default: false},
-    palpocalypseClaimed: {type: Boolean, default: false},
-    //Admin
-    machineStats: [{
-        name: String,
-        memoryFree: Number,
-        cpuUsagePercentage: Number,
-        diskFree: Number
-    }],
-
-    //Subusers
-    subUserServers: [{
-        linuxUsername: String,
-        permissions: { type: Object, default: {} }
-    }],
-
-    subusers: [{
-        email: String,
-        inviteToken: String,
-        inviteExpires: Date,
-    }],
-
-    // Activity log
-    activities: [{
-        serverId: mongoose.Schema.Types.ObjectId,
-        action: String,
-        timestamp: { type: Number, default: Date.now }
-    }],
-
-    serverOrder: [String],
-
-    servers: [{
-        // Public server page info
-        tags: String,
-        thumbnailImageLink: String,
-        links: [String],
-
-        // Server settings
-        status: {type: String, default: "Setting Up"},
-        isTrial: {type: Boolean, default: false},
-        trialExpiry: {type: Date, default: null},
-        sentExpiryNotification: {type: Boolean, default: false},
-        sentTrialEndedNotification: {type: Boolean, default: false},
-        sentWelcomeFeedbackRequest: {type: Boolean, default: false},
-        sentUpcomingCancellationNotice : {type: Boolean, default: false},
-        linuxUsername: String,
-        linuxPassword: String, //todo: store hash
-        telnetPassword: String,
-        controlPanelPassword: String,
-        subscriptionId: {type:String,default:null},
-        subscriptionId_PayPal: {type:String,default:null},
-        subscriptionId_PayPalFrozen: {type:String,default:null},
-        subscriptionActive: {type: Boolean, default: false},
-        subscriptionStatus: {type: String, default: null},
-        subscriptionScheduledFreeze: {type: String, default: null},
-        subscriptionScheduledFreezeJobId: {type: String, default: null},
-        subscriptionScheduledCancel: {type: String, default: null},
-        subscriptionScheduledCancelJobId: {type: String, default: null},
-        ip: String,
-        ipGateway: {type: String, default: null},
-        serverPort: {type: Number, default: null},
-        serverPortGateway: {type: Number, default: null},
-        region: {type: String, default: "na-east"},
-        game: String,
-        discordAdmins: {type: [String], default: []},
-        // Generic game settings
-        serverName: String,
-        serverPassword: String, //todo: store hash?
-        gameWorld: String, // pre-Alpha 17
-        serverDescription: String,
-        serverMaxPlayerCount: Number,
-        worldName: String,
-        
-        // StarRupture settings
-        sessionName: {type: String, default: "IndifferentWorld"},
-        saveGameInterval: {type: Number, default: 300},
-        saveGameName: {type: String, default: "AutoSave0.sav"},
-        loadSavedGame: {type: Boolean, default: true},
-
-        scheduledRestarts: {
-            type: [{
-                command: {type: String, default: "restart"},
-                rconCommand: String, 
-                minute: Number,
-                hour: Number,
-                day: Number,
-                intervalValue: Number,
-                intervalUnit: String,
-                intervalMinute: Number
-            }],
-            default: []
-        },
-        admins: [{
-            steamId: String,
-            permissionLevel: Number
-        }],
-        backups: [{
-            timestamp: Number
-        }],
-        ActiveMods: [{
-            modId: String
-        }],
-        playersOnline: [{
-            name: String,
-            raw: {
-                score: Number,
-                time: Number
-            }
-        }],
-
-        //-----7 Day to Die-----//
-        serverIsPublic: String, // pre-Alpha 17
-        adminPassword: String, //todo: store hash?,        
-        serverWebsiteUrl: String,       
-        gameName: String,
-        gameDifficulty: Number,
-        gameMode: String, // don't make the GameModeSurvival or else anyone can place blocks anywhere
-        zombiesRun: Number,
-        buildCreate: String,
-        dayNightLength: Number,
-        dayLightLength: Number,
-        playerKillingMode: Number,
-        persistentPlayerProfiles: String,
-        playerSafeZoneLevel: Number,
-        playerSafeZoneHours: Number,
-        deathPenalty: Number,
-        dropOnDeath: Number,
-        dropOnQuit: Number,
-        bloodMoonEnemyCount: Number,
-        enemySpawnMode: String,
-        enemyDifficulty: Number,
-        blockDurabilityModifier: Number,
-        lootAbundance: Number,
-        lootRespawnDays: Number,
-        landClaimSize: Number,
-        landClaimDeadZone: Number,
-        landClaimExpiryTime: Number,
-        landClaimDecayMode: Number,
-        landClaimOnlineDurabilityModifier: Number,
-        landClaimOfflineDurabilityModifier: Number,
-        airDropFrequency: Number,
-        airDropMarker: String,
-        maxSpawnedZombies: Number,
-        maxSpawnedAnimals: Number,
-        eacEnabled: String,
-        maxUncoveredMapChunksPerPlayer: Number,
-        bedrollDeadZoneSize: Number,
-        questProgressionDailyLimit: Number,
-        maxChunkAge: Number,
-        serverAllowCrossplay: {type: String, default: "false"},
-        biomeProgression: {type: String, default: "true"},
-        stormFreq: {type: Number, default: 100},
-        allowSpawnNearFriend: {type: Number, default: 2},
-        ignoreEOSSanctions: {type: String, default: "false"},
-        playerCount: Number,
-        jarRefund: {type: Number, default: 0},
-
-        // Alpha >= 17 only
-        version: Number,
-        serverVisibility: Number,
-        serverReservedSlots: Number,
-        serverReservedSlotsPermission: Number,
-        serverDisabledNetworkProtocols: String,
-        worldGenSeed: String,
-        worldGenSize: Number, //todo: figure out max
-        telnetFailedLoginLimit: Number, // todo: figure out max or don't use
-        telnetFailedLoginsBlocktime: Number, // todo: figure out max or don't use
-        terminalWindowEnabled: Boolean, //pre Alpha 17.2 default was false
-        partySharedKillRange: Number,
-        hideCommandExecutionLog: Number,
-        serverLoginConfirmationText: String,
-        zombieFeralSense: Number,
-        zombieMove: Number,
-        zombieMoveNight: Number,
-        zombieFeralMove: Number,
-        zombieBMMove: Number,
-        // Alpha >= 17.2 only
-        bloodMoonFrequency: Number,
-        bloodMoonRange: Number,
-        bloodMoonWarning: Number,
-        xpMultiplier: Number,
-        blockDamagePlayer: Number,
-        blockDamageAI: Number,
-        blockDamageAIBM: Number,
-        landClaimCount: Number,
-        // Alpha >= 18 only
-        serverMaxAllowedViewDistance: Number,
-        serverMaxWorldTransferSpeedKiBs: Number,
-        bedrollExpiryTime: Number,
-
-        sevenDaysRegion: String,
-        language: String,
-
-        //-----Abiotic Factor-----//
-
-        //-----ARK-----//
-        BETA: {type: String, default: "public"},
-        AdminLogging: Boolean,
-        AllowCaveBuildingPvE: Boolean,
-        AllowFlyerCarryPvE: Boolean,
-        AllowHideDamageSourceFromLogs: Boolean,
-        AllowSharedConnections: Boolean,
-        AllowTekSuitPowersInGenesis: Boolean,
-        allowThirdPersonPlayer: Boolean,
-        alwaysNotifyPlayerJoined: Boolean,
-        alwaysNotifyPlayerLeft: Boolean,
-        AutoSavePeriodMinutes: Number,
-        bAllowPlatformSaddleMultiFloors: Boolean,
-        BanListURL: String,
-        bForceCanRideFliers: Boolean,
-        ClampResourceHarvestDamage: Boolean,
-        Cluster: [{
-            serverName: String,
-            gameWorld: String,
-            clusterId: String,
-            serverId: String,
-            serverPort: Number,
-            serverMaxPlayerCount: Number
-        }],
-        CrossARKAllowForeignDinoDownloads: Boolean,
-        Crossplay: {type: Boolean, default: false},
-        NoBattlEye: {type: Boolean, default: false},
-        ForceAllowCaveFlyers: {type: Boolean, default: false},
-        ShowFloatingDamageText: {type: Boolean, default: false},
-        CryopodNerfDamageMult: Number,
-        CryopodNerfDuration: Number,
-        CryopodNerfIncomingDamageMultPercent: Number,
-        CustomDynamicConfigUrl: String,
-        DayCycleSpeedScale: Number,
-        DayTimeSpeedScale: Number,
-        DifficultyOffset: Number,
-        DinoCharacterFoodDrainMultiplier: Number,
-        DinoCharacterHealthRecoveryMultiplier: Number,
-        DinoCharacterStaminaDrainMultiplier: Number,
-        DinoCountMultiplier: Number,
-        DinoDamageMultiplier: Number,
-        DinoResistanceMultiplier: Number,
-        DisableDinoDecayPvE: Boolean,
-        DisablePvEGamma: Boolean,
-        DisableStructureDecayPvE: Boolean,
-        DisableWeatherFog: Boolean,
-        EnableCryopodNerf: Boolean,
-        EnableCryoSicknessPVE: Boolean,
-        EnablePvPGamma: Boolean,
-        GameIniSettings: [{
-            text: String
-        }],
-        globalVoiceChat: Boolean,
-        HarvestAmountMultiplier: Number,
-        HarvestHealthMultiplier: Number,
-        ItemStackSizeMultiplier: Number,
-        MaxGateFrameOnSaddles: Number,
-        MaxPlatformSaddleStructureLimit: Number,
-        MaxPlayers: Number,
-        MaxStructuresInRange: Number,
-        MaxTamedDinos: Number,
-        MaxTributeDinos: Number,
-        MaxTributeItems: Number,
-        NightTimeSpeedScale: Number,
-        noTributeDownloads: Boolean,
-        PerPlatformMaxStructuresMultiplier: Number,
-        PlatformSaddleBuildAreaBoundsMultiplier: Number,
-        PlayerCharacterFoodDrainMultiplier: Number,
-        PlayerCharacterHealthRecoveryMultiplier: Number,
-        PlayerCharacterStaminaDrainMultiplier: Number,
-        PlayerCharacterWaterDrainMultiplier: Number,
-        PlayerDamageMultiplier: Number,
-        PlayerResistanceMultiplier: Number,
-        proximityChat: Boolean,
-        PvEDinoDecayPeriodMultiplier: Number,
-        PvEStructureDecayDestructionPeriod: Number,
-        PvEStructureDecayPeriodMultiplier: Number,
-        PvPStructureDecay: Boolean,
-        RandomSupplyCratePoints: Boolean,
-        ResourcesRespawnPeriodMultiplier: Number,
-        ServerAdminPassword: String,
-        serverForceNoHud: Boolean,
-        serverHardcore: Boolean,
-        serverPVE: Boolean,
-        ShowMapPlayerLocation: Boolean,
-        SpectatorPassword: String,
-        StructureDamageMultiplier: Number,
-        StructureResistanceMultiplier: Number,
-        TamingSpeedMultiplier: Number,
-        TheMaxStructuresInRange: Number,
-        TribeNameChangeCooldown: Number,
-        TributeCharacterExpirationSeconds: Number,
-        TributeDinoExpirationSeconds: Number,
-        TributeItemExpirationSeconds: Number,
-        XPMultiplier: Number,
-
-        gameIni: String,
-
-        //-----Conan Exiles-----//
-        modList: String,
-
-        //-----Core Keeper-----//
-        gameID: String,
-        worldSeed: {type: Number, default: 0},
-        worldIndex: {type: Number, default: 0},
-        worldMode: {type: Number, default: 0},
-        season: {type: Number, default: -1},
-        corekeeperMods: {type: String, default: ""},
-
-        //-----Counter Strike 2 (CS2)-----//
-
-        //-----DayZ-----//
-        enableWhitelist: { type: Boolean, default: false },
-        disable3rdPerson: { type: Boolean, default: false },
-        disableCrosshair: { type: Boolean, default: false },
-        disablePersonalLight: { type: Boolean, default: false },
-        disableVoicechat: { type: Boolean, default: false },
-        modList: {type: String, default: ""},
-
-        //-----ECO-----//
-
-        //-----Enshrouded-----//
-
-        //-----Factorio-----//
-        spaceAgeEnabled: {type: Boolean, default: true},
-        autoUpdateMods: {type: Boolean, default: false},
-        visibilityPublic: {type: Boolean, default: true},
-        factorioUsername: {type: String, default: ""},
-        factorioPassword: {type: String, default: ""},
-        factorioToken: {type: String, default: ""},
-        requireUserVerification: {type: Boolean, default: true},
-        allowCommands: {type: String, default: "admins-only"},
-        afkAutokickInterval: {type: Number, default: 0},
-        autoPause: {type: Boolean, default: true},
-        autoPauseWhenPlayersConnect: {type: Boolean, default: false},
-        onlyAdminsCanPause: {type: Boolean, default: true},
-
-        //-----FiveM-----//
-        licenseKey: {type: String, default: ""},
-        locale: String,
-
-        //-----The Front-----//
-        extraArgs: String,
-
-        //-----Garry's Mod-----//
-        workshopCollection: String,
-        serverCheats: Boolean,
-        customParameters: String,
-        GLST: String,
-
-        //-----Hytale-----//
-        viewDistance: {type: Number, default: 12},
-        MaxViewRadius: {type: Number, default: 32},
-        serverMOTD: {type: String, default: ""},
-        defaultWorld: {type: String, default: "default"},
-        selectedWorld: {type: String, default: "default"},
-        IsPvpEnabled: {type: Boolean, default: false},
-        IsFallDamageEnabled: {type: Boolean, default: true},
-        IsGameTimePaused: {type: Boolean, default: false},
-        IsSpawningNPC: {type: Boolean, default: true},
-        IsSpawnMarkersEnabled: {type: Boolean, default: true},
-        IsAllNPCFrozen: {type: Boolean, default: false},
-        IsCompassUpdating: {type: Boolean, default: true},
-        IsObjectiveMarkersEnabled: {type: Boolean, default: true},
-        itemsLossMode: {type: String, default: "Configured"},
-        itemsAmountLossPercentage: {type: Number, default: 10},
-        itemsDurabilityLossPercentage: {type: Number, default: 10},
-        gameMode: {type: String, default: "Adventure"},
-        hytaleOAuthUrl: String,
-        hytaleAuthLinkClicked: {type: Boolean, default: false},
-
-        //-----Palworld-----//
-        AutoResetGuildTimeNoOnlinePlayers: {type: Number, default: 72},
-        bActiveUNKO: {type: Boolean, default: false},
-        BanListURL: {type: String, default: "https://api.palworldgame.com/api/banlist.txt"},
-        BaseCampMaxNum: {type: Number, default: 128},
-        BaseCampWorkerMaxNum: {type: Number, default: 15},
-        bAutoResetGuildNoOnlinePlayers: {type: Boolean, default: false},
-        bCanPickupOtherGuildDeathPenaltyDrop: {type: Boolean, default: false},
-        bEnableAimAssistKeyboard: {type: Boolean, default: false},
-        bEnableAimAssistPad: {type: Boolean, default: true},
-        bEnableDefenseOtherGuildPlayer: {type: Boolean, default: false},
-        bEnableFastTravel: {type: Boolean, default: true},
-        bEnableFriendlyFire: {type: Boolean, default: false},
-        bEnableInvaderEnemy: {type: Boolean, default: true},
-        bEnableNonLoginPenalty: {type: Boolean, default: true},
-        bEnablePlayerToPlayerDamage: {type: Boolean, default: false},
-        bExistPlayerAfterLogout: {type: Boolean, default: false},
-        bIsMultiplay: {type: Boolean, default: false},
-        bIsPvP: {type: Boolean, default: false},
-        bIsStartLocationSelectByMap: {type: Boolean, default: true},
-        BuildObjectDamageRate: {type: Number, default: 1},
-        BuildObjectDeteriorationDamageRate: {type: Number, default: 1},
-        bUseAuth: {type: Boolean, default: true},
-        CollectionDropRate: {type: Number, default: 1},
-        CollectionObjectHpRate: {type: Number, default: 1},
-        CollectionObjectRespawnSpeedRate: {type: Number, default: 1},
-        CoopPlayerMaxNum: {type: Number, default: 4},
-        DayTimeSpeedRate: {type: Number, default: 1},
-        DeathPenalty: {type: String, default: "All"},
-        Difficulty: {type: String, default: "None"},
-        DropItemAliveMaxHours: {type: Number, default: 1},
-        DropItemMaxNum: {type: Number, default: 3000},
-        DropItemMaxNum_UNKO: {type: Number, default: 100},
-        EnemyDropItemRate: {type: Number, default: 1},
-        ExpRate: {type: Number, default: 1},
-        GuildPlayerMaxNum: {type: Number, default: 20},
-        NightTimeSpeedRate: {type: Number, default: 1},
-        PalAutoHPRegeneRate: {type: Number, default: 1},
-        PalAutoHpRegeneRateInSleep: {type: Number, default: 1},
-        PalCaptureRate: {type: Number, default: 1},
-        PalDamageRateAttack: {type: Number, default: 1},
-        PalDamageRateDefense: {type: Number, default: 1},
-        PalEggDefaultHatchingTime: {type: Number, default: 72},
-        PalSpawnNumRate: {type: Number, default: 1},
-        PalStaminaDecreaceRate: {type: Number, default: 1},
-        PalStomachDecreaceRate: {type: Number, default: 1},
-        PlayerAutoHPRegeneRate: {type: Number, default: 1},
-        PlayerAutoHpRegeneRateInSleep: {type: Number, default: 1},
-        PlayerDamageRateAttack: {type: Number, default: 1},
-        PlayerDamageRateDefense: {type: Number, default: 1},
-        PlayerStaminaDecreaceRate: {type: Number, default: 1},
-        PlayerStomachDecreaceRate: {type: Number, default: 1},
-        palRegion: {type: String, default: ""},
-        WorkSpeedRate: {type: Number, default: 1},
-        Community: {type: Boolean, default: false},
-        BaseCampMaxNumInGuild : {type: Number, default: 3},
-        ConnectPlatform: {type: String, default: "Steam"},
-        SupplyDropSpan : {type: Number, default: 180},
-        palworldVersion: {type: String, default: "Latest"},
-        RandomizerType: {type: String, default: "None"},
-        RandomizerSeed: {type: String, default: ""},
-        ChatPostLimitPerMinute: {type: Number, default: 10},
-        EnablePredatorBossPal: {type: Boolean, default: true},
-        BuildObjectHpRate: {type: Number, default: 1},
-        Hardcore: {type: Boolean, default: false},
-        CharacterRecreateInHardcore: {type: Boolean, default: false},
-        PalLost: {type: Boolean, default: false},
-        BuildAreaLimit: {type: Boolean, default: false},
-        ItemWeightRate: {type: Number, default: 1},
-        MaxBuildingLimitNum: {type: Number, default: 0},
-        CrossplayPlatforms: {type: String, default: "(Steam,Xbox,PS5,Mac)"},
-        AllowGlobalPalboxExport: {type: Boolean, default: true},
-        AllowGlobalPalboxImport: {type: Boolean, default: false},
-        randomPalLevels: {type: Boolean, default: false},
-        equipmentDurabilityDamageRate: {type: Number, default: 1},
-        itemContainerForceMarkDirtyInterval: {type: Number, default: 1},
-        itemCorruptionMultiplier: {type: Number, default: 1},
-
-        //-----Project Zomboid-----//
-        autoRestartEnabled: {type: Boolean, default: false},
-        build42Unstable: {type: Boolean, default: false},
-        PZVersion: {type: String, default: "41.78.16"},
-
-        //-----Rust-----//
-        mapSize: Number,
-        maxMapSize: Number,
-        mapSeed: Number,
-        oxideEnabled: Boolean,
-
-        //-----Valheim-----//
-        valheimPlusEnabled: Boolean,
-        valheimPlusFork: {type: String, default: "valheimPlus"},
-
-        //-----Satisfactory-----//
-        serverVersion: {type: String, default: "public"},
-        satisfactoryAdminPassword: {type: String, default: ''},
-        satisfactoryHealth: {type: String, default: ''},
-        satisfactoryActiveSession: {type: String, default: ''},
-        satisfactoryTechTier: {type: Number, default: 0},
-        satisfactoryTickRate: {type: Number, default: 0},
-        satisfactoryGameDuration: {type: Number, default: 0},
-        satisfactoryActiveSchematic: {type: String, default: ''},
-        satisfactoryIsGamePaused: {type: Boolean, default: false},
-
-        //-----Sons of the Forest-----//
-
-        //-----Soulmask-----//
-        pvMode: {type: String, default: "pvp"},
-
-        //-----Terraria-----//
-            //----Already made/Non-config.json----//
-        //gameDifficulty: Number - 7days
-        //WorldGenSize: Number - 7days
-        MaxSlots: Number, //uses serverMaxPlayerCount
-        MOTD: String,
-        secure: Number,
-            //----Booleans----//
-        UseServerName: Boolean,
-        DebugLogs: Boolean,
-        DisableLoginBeforeJoin: Boolean,
-        IgnoreChestStacksOnLoad: Boolean,
-        Autosave: Boolean,
-        AnnounceSave: Boolean,
-        SaveWorldOnCrash: Boolean,
-        SaveWorldOnLastPlayerExit: Boolean,
-        InfiniteInvasion: Boolean,
-        SpawnProtection: Boolean,
-        RangeChecks: Boolean,
-        HardcoreOnly: Boolean,
-        MediumCoreOnly: Boolean,
-        DisableBuild: Boolean,
-        DisableHardmode: Boolean,
-        DisableDungeonGuardian: Boolean,
-        DisableClownBombs: Boolean,
-        DisableSnowBalls: Boolean,
-        DisableTombstones: Boolean,
-        DisableInvisPvP: Boolean,
-        RegionProtectChests: Boolean,
-        RegionProtectGemLocks: Boolean,
-        IgnoreProjUpdate: Boolean,
-        IgnoreProjKill: Boolean,
-        AllowCutTilesAndBreakables: Boolean,
-        AllowIce: Boolean,
-        AllowCrimsonCreep: Boolean,
-        AllowCorruptionCreep: Boolean,
-        AllowHallowCreep: Boolean,
-        PreventBannedItemSpawn: Boolean,
-        PreventDeadModification: Boolean,
-        PreventInvalidPlaceStyle: Boolean,
-        ForceXmas: Boolean,
-        ForceHalloween: Boolean,
-        AllowAllowedGroupsToSpawnBannedItems: Boolean,
-        AnonymousBossInvasions: Boolean,
-        RememberLeavePos: Boolean,
-        KickOnMediumcoreDeath: Boolean,
-        BanOnMediumCoreDeath: Boolean,
-        KickOnHardcoreDeath: Boolean,
-        BanOnHardcoreDeath: Boolean,
-        EnableWhitelist: Boolean,
-        EnableIPBans: Boolean,
-        EnableUUIDBans: Boolean,
-        EnableBanOnUsernames: Boolean,
-        KickProxyUsers: Boolean,
-        RequireLogin: Boolean,
-        AllowLoginAnyUsername: Boolean,
-        AllowRegisterAnyUsername: Boolean,
-        DisableUUIDLogin: Boolean,
-        KickEmptyUUID: Boolean,
-        KickOnTilePaintThresholdBroken: Boolean,
-        KickOnTileLiquidThresholdBroken: Boolean,
-        KickOnTileKillThresholdBroken: Boolean,
-        KickOnTilePlaceThresholdBroken: Boolean,
-        KickOnDamageThresholdBroken: Boolean,
-        KickOnProjectileThresholdBroken: Boolean,
-        KickOnHealOtherThresholdBroken: Boolean,
-        ProjIgnoreShrapnel: Boolean,
-        DisableSpewLogs: Boolean,
-        DisableSecondUpdateLogs: Boolean,
-        EnableGeoIP: Boolean,
-        DisplayIPToAdmins: Boolean,
-        EnableChatAboveHeads: Boolean,
-            //----Numbers----//
-        ReservedSlots: Number,
-        InvasionMultiplier: Number,
-        DefaultSpawnRate: Number,
-        DefaultMaximumSpawns: Number,
-        SpawnProtectionRadius: Number,
-        MaxRangeForDisabled: Number,
-        StatueSpawn200: Number,
-        StatueSpawn600: Number,
-        StatueSpawnWorld: Number,
-        RespawnSeconds: Number,
-        RespawnBossSeconds: Number,
-        MaxHP: Number,
-        MaxMP: Number,
-        BombExplosionRadius: Number,
-        MaximumLoginAttempts: Number,
-        MinimumPasswordLength: Number,
-        BCryptWorkFactor: Number,
-        TilePaintThreshold: Number,
-        TileKillThreshold: Number,
-        TilePlaceThreshold: Number,
-        TileLiquidThreshold: Number,
-        MaxDamage: Number,
-        MaxProjDamage: Number,
-        ProjectileThreshold: Number,
-        HealOtherThreshold: Number,
-            //----Strings----//
-        PvPMode: String,
-        ForceTime: String,
-        DefaultRegistrationGroupName: String,
-        DefaultGuestGroupName: String,
-        MediumcoreKickReason: String,
-        MediumcoreBanReason: String,
-        HardcoreKickReason: String,
-        HardcoreBanReason: String,
-        WhitelistKickReason: String,
-        ServerFullReason: String,
-        ServerFullNoReservedReason: String,
-        HashAlgorithm: String,
-        CommandSpecifier: String,
-        CommandSilentSpecifier: String,
-        SuperAdminChatPrefix: String,
-        SuperAdminChatSuffix: String,
-        ChatFormat: String,
-        ChatAboveHeadsFormat: String,
-
-        //-----Minecraft-----//
-        saveName: String,
-        enableCommandBlock: Boolean,
-        allowFlight: Boolean,
-        iconLink: String,
-        resourcePackLink: String,
-        resourcePackLinkSHA1: String,
-        requireResourcePack: Boolean,
-        resourcePackPrompt: String,
-        enforceWhitelist: Boolean,
-        maxBuildHeight: Number,
-        allowNether: Boolean,
-        generateStructures: Boolean,
-        spawnAnimals: Boolean,
-        spawnNPCS: Boolean,
-        spawnMonsters: Boolean,
-        forceGamemode: Boolean,
-        enableHardcore: Boolean,
-        enablePvP: Boolean,
-        playerIdleTimeout: Number,
-        serverMaxAllowedViewDistance: Number,
-        levelType: String,
-        generatorSettings: String,
-        enableRcon: Boolean,
-        rconPassword: String,
-        broadcastRconToOps: Boolean,
-        broadcastConsoleToOps: Boolean,
-        opPermissionLevel: Number,
-        functionPermissionLevel: Number,
-        serverType: {type: String, default: "VANILLA"},
-        serverTypeVersion: {type: String, default: ""},
-        gameDifficultyString: String,
-        maxPlayers: Number,
-        modpackurl: String,
-        modpackName: String,
-        modpackVersion: String,
-        mcVersion: {type: String, default: "LATEST"},
-        javaVersion: {type: String, default: "latest"},
-        maxTickTime: Number,
-        spawnProtectionRadius: Number,
-        
-        selectedMods: [{
-            // For Minecraft
-            name: String,
-            slug: String,
-            // For Project Zomboid
-            title: String,
-            workshopId: String,
-            modId: String,
-            mapFolder: String,
-        }],
-
-        //-----VRising-----//
-        vrisingBepInExEnabled: Boolean,
-
-        //-----Icarus-----//
-        shutdownIfNotJoinedFor: Number,
-        shutdownIfEmptyFor: Number,
-
-        //-----Vintage Story-----//
-        serverLanguage: String,
-        serverWelcomeMessage: String,
-        whitelistMode: Number,
-        allowPvp: Boolean,
-        verifyPlayerAuth: Boolean,
-        allowFireSpread: Boolean,
-        allowFallingBlocks: Boolean,
-        passTimeWhenEmpty: Boolean,
-        clientConnectionTimeout: Number,
-        maxChunkRadius: Number,
-        chatRateLimit: Number,
-        maxOwnedGroupChannelsPerUser: Number,
-        seed: String,
-        allowCreativeMode: Boolean,
-        playStyle: String,
-        worldType: String,
-        mapSizeX: Number,
-        mapSizeY: Number,
-        mapSizeZ: Number,
-        gameMode: String,
-        startingClimate: String,
-        spawnRadius: Number,
-        graceTimer: Number,
-        deathPunishment: String,
-        droppedItemsTimer: Number,
-        seasons: String,
-        playerlives: Number,
-        lungCapacity: Number,
-        daysPerMonth: Number,
-        harshWinters: Boolean,
-        blockGravity: String,
-        caveIns: String,
-        allowUndergroundFarming: Boolean,
-        noLiquidSourceTransport: Boolean,
-        bodyTemperatureResistance: Number,
-        creatureHostility: String,
-        creatureStrength: Number,
-        creatureSwimSpeed: Number,
-        playerHealthPoints: Number,
-        playerHungerSpeed: Number,
-        playerHealthRegenSpeed: Number,
-        playerMoveSpeed: Number,
-        foodSpoilSpeed: Number,
-        saplingGrowthRate: Number,
-        toolDurability: Number,
-        toolMiningSpeed: Number,
-        propickNodeSearchRadius: Number,
-        microblockChiseling: String,
-        allowCoordinateHud: Boolean,
-        allowMap: Boolean,
-        colorAccurateWorldmap: Boolean,
-        loreContent: Boolean,
-        clutterObtainable: String,
-        lightningFires: Boolean,
-        allowTimeswitch: Boolean,
-        temporalStability: Boolean,
-        temporalStorms: String,
-        tempstormDurationMul: Number,
-        temporalRifts: String,
-        temporalGearRespawnUses: Number,
-        temporalStormSleeping: Number,
-        worldClimate: String,
-        landcover: Number,
-        oceanscale: Number,
-        upheavelCommonness: Number,
-        geologicActivity: Number,
-        landformScale: Number,
-        worldWidth: Number,
-        worldLength: Number,
-        worldEdge: String,
-        polarEquatorDistance: Number,
-        globalTemperature: Number,
-        globalPrecipitation: Number,
-        globalForestation: Number,
-        globalDepositSpawnRate: Number,
-        surfaceCopperDeposits: Number,
-        surfaceTinDeposits: Number,
-        snowAccum: Boolean,
-        allowLandClaiming: Boolean,
-        classExclusiveRecipes: Boolean,
-        auctionHouse: Boolean,
-        vsVersion: String
-    }]
-}));
-
-mongoose.model('DashboardMetrics', new mongoose.Schema({
-    timestamp: { type: Date, default: Date.now, expires: 31536000 },
-    activeUsers: Number,
-    workerId: String
-}));
-
-mongoose.model('ErrorLog', new mongoose.Schema({
-    timestamp: { type: Date, default: Date.now, expires: 2592000 }, // 30 days
-    statusCode: Number,
-    message: String,
-    stack: String,
-    url: String,
-    method: String,
-    userId: String,
-    userEmail: String,
-    authenticated: Boolean,
-    sessionValid: Boolean
-}));
-
 // ===== Broccolini Bot Models =====
 
 const ticketSchema = new mongoose.Schema({
@@ -864,14 +74,6 @@ mongoose.model('StaffSettings', new mongoose.Schema({
     updatedAt: { type: Date, default: Date.now }
 }));
 
-mongoose.model('StaffNotification', new mongoose.Schema({
-  userId: { type: String, required: true, unique: true },
-  guildId: String,
-  channelId: String,
-  cooldownHours: { type: Number, default: 1 },
-  updatedAt: { type: Date, default: Date.now }
-}));
-
 mongoose.model('StaffSignature', new mongoose.Schema({
   userId: { type: String, required: true, unique: true },
   guildId: { type: String, required: true },

routes/bosscord.js

@@ -1,239 +0,0 @@
-/**
- * bOSScord API routes for broccolini-bot: ticket list/detail, thread from Discord, send message.
- * Auth via BOSSCORD_API_KEY. Mount on Express in broccolini-discord.js.
- */
-require('../models'); // ensure Ticket model is registered
-const express = require('express');
-const mongoose = require('mongoose');
-const rateLimit = require('express-rate-limit');
-const { getBot } = require('../api/bosscordClient');
-const { getGmailClient, sendGmailReply } = require('../services/gmail');
-const { updateTicketActivity } = require('../services/tickets');
-const { enqueueSend } = require('../services/channelQueue');
-const { extractRawEmail, safeEqual } = require('../utils');
-const { CONFIG } = require('../config');
-
-const router = express.Router();
-const Ticket = mongoose.model('Ticket');
-
-const CORS_ORIGIN = process.env.BOSSCORD_CLIENT_ORIGIN || 'http://100.114.205.53:3081';
-
-const apiLimiter = rateLimit({
-  windowMs: 60 * 1000,
-  max: 60,
-  standardHeaders: true,
-  legacyHeaders: false,
-  message: { error: 'Too many requests, please try again later.' }
-});
-
-function corsMiddleware(req, res, next) {
-  res.setHeader('Access-Control-Allow-Origin', CORS_ORIGIN);
-  res.setHeader('Access-Control-Allow-Methods', 'GET, POST, OPTIONS');
-  res.setHeader('Access-Control-Allow-Headers', 'Content-Type, Authorization, X-Staff-Discord-Id');
-  if (req.method === 'OPTIONS') {
-    return res.sendStatus(204);
-  }
-  next();
-}
-
-function authMiddleware(req, res, next) {
-  const key = process.env.BOSSCORD_API_KEY;
-  if (!key) {
-    return res.status(503).json({ error: 'bOSScord API not configured (BOSSCORD_API_KEY)' });
-  }
-  const auth = req.headers.authorization;
-  const token = auth && auth.startsWith('Bearer ') ? auth.slice(7) : null;
-  // Identical response body for missing vs invalid token — don't tell a probe which state it's in.
-  if (!safeEqual(token, key)) {
-    return res.status(401).json({ error: 'unauthorized' });
-  }
-  next();
-}
-
-router.use(apiLimiter);
-router.use(corsMiddleware);
-router.use(authMiddleware);
-
-function requireDb(req, res, next) {
-  if (mongoose.connection.readyState !== 1) {
-    return res.status(503).json({ error: 'Database not ready yet. Wait for the bot to finish starting.' });
-  }
-  next();
-}
-
-router.use(requireDb);
-
-function resolveTicketId(id) {
-  if (mongoose.Types.ObjectId.isValid(id) && String(new mongoose.Types.ObjectId(id)) === id) {
-    return Ticket.findOne({ _id: id });
-  }
-  const num = parseInt(id, 10);
-  if (!Number.isNaN(num)) {
-    return Ticket.findOne({ ticketNumber: num });
-  }
-  return Ticket.findOne({ gmailThreadId: id });
-}
-
-/** GET /api/tickets — list tickets. Query: status, priority, claimedBy, limit */
-router.get('/tickets', async (req, res, next) => {
-  try {
-    if (!Ticket) return res.status(503).json({ error: 'Ticket model not loaded' });
-    const { status, priority, claimedBy, limit = 50 } = req.query;
-    const filter = {};
-    if (status) filter.status = status;
-    if (priority) filter.priority = priority;
-    if (claimedBy !== undefined && claimedBy !== '') filter.claimedBy = claimedBy === 'null' ? null : claimedBy;
-    const limitNum = Math.min(parseInt(limit, 10) || 50, 100);
-    const tickets = await Ticket.find(filter)
-      .sort({ lastActivity: -1, createdAt: -1 })
-      .limit(limitNum)
-      .lean();
-    return res.json({ tickets });
-  } catch (err) {
-    console.error('GET /api/tickets error:', err.message);
-    console.error(err.stack);
-    next(err);
-  }
-});
-
-/** GET /api/me/tickets — "my tickets" (claimed by staff). Query: X-Staff-Discord-Id or claimedBy */
-router.get('/me/tickets', async (req, res) => {
-  try {
-    const claimedBy = req.headers['x-staff-discord-id'] || req.query.claimedBy;
-    if (!claimedBy) {
-      return res.status(400).json({ error: 'Provide X-Staff-Discord-Id header or claimedBy query' });
-    }
-    const tickets = await Ticket.find({ claimedBy, status: 'open' })
-      .sort({ lastActivity: -1, createdAt: -1 })
-      .limit(100)
-      .lean();
-    res.json({ tickets });
-  } catch (err) {
-    console.error('GET /api/me/tickets:', err);
-    res.status(500).json({ error: err.message });
-  }
-});
-
-/** GET /api/tickets/:id — single ticket metadata */
-router.get('/tickets/:id', async (req, res) => {
-  try {
-    const ticket = await resolveTicketId(req.params.id);
-    if (!ticket) {
-      return res.status(404).json({ error: 'Ticket not found' });
-    }
-    const out = ticket.toObject ? ticket.toObject() : { ...ticket };
-    if (CONFIG.DISCORD_GUILD_ID) out.guildId = CONFIG.DISCORD_GUILD_ID;
-    res.json(out);
-  } catch (err) {
-    console.error('GET /api/tickets/:id:', err);
-    res.status(500).json({ error: err.message });
-  }
-});
-
-/** GET /api/tickets/:id/messages — thread from Discord */
-router.get('/tickets/:id/messages', async (req, res) => {
-  try {
-    const ticket = await resolveTicketId(req.params.id);
-    if (!ticket) {
-      return res.status(404).json({ error: 'Ticket not found' });
-    }
-    if (!ticket.discordThreadId) {
-      return res.json({ messages: [] });
-    }
-    const client = getBot();
-    if (!client) {
-      return res.status(503).json({ error: 'Discord client not ready' });
-    }
-    const limit = Math.min(parseInt(req.query.limit, 10) || 100, 100);
-    const channel = await client.channels.fetch(ticket.discordThreadId).catch(() => null);
-    if (!channel) {
-      return res.status(404).json({ error: 'Discord channel not found' });
-    }
-    const messages = await channel.messages.fetch({ limit });
-    const list = messages
-      .sort((a, b) => a.createdTimestamp - b.createdTimestamp)
-      .map((m) => ({
-        id: m.id,
-        author: m.author?.username || 'unknown',
-        authorId: m.author?.id,
-        content: m.content,
-        timestamp: m.createdAt?.toISOString?.(),
-        isBot: m.author?.bot ?? false
-      }));
-    res.json({ messages: list });
-  } catch (err) {
-    console.error('GET /api/tickets/:id/messages:', err);
-    res.status(500).json({ error: err.message });
-  }
-});
-
-/** POST /api/tickets/:id/messages — send message to Discord; for email tickets, also send via Gmail */
-router.post('/tickets/:id/messages', express.json(), async (req, res) => {
-  try {
-    const ticket = await resolveTicketId(req.params.id);
-    if (!ticket) {
-      return res.status(404).json({ error: 'Ticket not found' });
-    }
-    if (!ticket.discordThreadId) {
-      return res.status(400).json({ error: 'Ticket has no Discord channel' });
-    }
-    const content = req.body?.content;
-    if (!content || typeof content !== 'string') {
-      return res.status(400).json({ error: 'Body must include content (string)' });
-    }
-    const client = getBot();
-    if (!client) {
-      return res.status(503).json({ error: 'Discord client not ready' });
-    }
-    const channel = await client.channels.fetch(ticket.discordThreadId).catch(() => null);
-    if (!channel) {
-      return res.status(404).json({ error: 'Discord channel not found' });
-    }
-    const discordUser = req.body.displayName || 'bOSScord';
-    // Content originates from the bOSScord web UI (staff-gated) but still crosses an HTTP boundary —
-    // allow explicit user/role mentions a staff member typed, block @everyone/@here.
-    await enqueueSend(channel, { content, allowedMentions: { parse: ['users', 'roles'] } });
-
-    if (!ticket.gmailThreadId.startsWith('discord-')) {
-      try {
-        const gmail = getGmailClient();
-        const thread = await gmail.users.threads.get({
-          userId: 'me',
-          id: ticket.gmailThreadId
-        });
-        const last = [...(thread.data.messages || [])].reverse().find((msg) => {
-          const from = msg.payload?.headers?.find((h) => h.name === 'From')?.value || '';
-          return !from.toLowerCase().includes(CONFIG.MY_EMAIL);
-        });
-        if (last?.payload?.headers) {
-          let recipient = last.payload.headers.find((h) => h.name === 'From')?.value || '';
-          const replyTo = last.payload.headers.find((h) => h.name === 'Reply-To')?.value;
-          if (replyTo) recipient = replyTo;
-          const subject = last.payload.headers.find((h) => h.name === 'Subject')?.value || 'Support';
-          const msgId = last.payload.headers.find((h) => h.name === 'Message-ID')?.value;
-          const recipientEmail = extractRawEmail(recipient).toLowerCase();
-          if (recipientEmail && recipientEmail !== CONFIG.MY_EMAIL) {
-            await sendGmailReply(
-              ticket.gmailThreadId,
-              content,
-              recipientEmail,
-              subject,
-              discordUser,
-              msgId
-            );
-          }
-        }
-      } catch (e) {
-        console.error('bOSScord Gmail reply error:', e);
-      }
-    }
-
-    await updateTicketActivity(ticket.gmailThreadId);
-    res.status(201).json({ ok: true });
-  } catch (err) {
-    console.error('POST /api/tickets/:id/messages:', err);
-    res.status(500).json({ error: err.message });
-  }
-});
-
-module.exports = router;

routes/internalApi.js

@@ -5,14 +5,7 @@ const { CONFIG } = require('../config');
 const { safeEqual } = require('../utils');
 const { applyConfigUpdates, readAllConfig } = require('../services/configPersistence');
 const { logSystem } = require('../services/debugLog');
-const { REGISTRY: NOTIFICATION_REGISTRY } = require('../services/notificationRegistry');
 const { ALLOWED_CONFIG_KEYS } = require('../services/configSchema');
-const {
-  getAllState: getNotificationState,
-  setKeyEnabled,
-  setCategoryEnabled,
-  setMasterEnabled
-} = require('../services/notificationEnabled');
 
 const router = express.Router();
 
@@ -76,7 +69,7 @@ router.post('/config', express.json(), async (req, res) => {
 // GET /discord/guild — return guild info for smart dropdowns
 router.get('/discord/guild', async (req, res) => {
   try {
-    const client = require('../api/bosscordClient').getBot();
+    const client = require('../api/botClient').getBot();
     if (!client) return res.status(503).json({ error: 'Bot not ready' });
 
     const guild = client.guilds.cache.get(CONFIG.DISCORD_GUILD_ID);
@@ -169,67 +162,6 @@ router.get('/restart/status', (req, res) => {
   res.json({ scheduledRestart: !!scheduledRestart });
 });
 
-// GET /notifications/alerts — canonical bot-side notification alert catalog
-router.get('/notifications/alerts', (req, res) => {
-  res.json(NOTIFICATION_REGISTRY);
-});
-
-// GET /notifications/state — Phase 9: master flag + per-key enable map
-router.get('/notifications/state', (req, res) => {
-  res.json(getNotificationState());
-});
-
-// POST /notifications/toggle — Phase 9: mutate one of {master, category, key}
-//
-// Body shapes (exactly one of these must be used):
-//   { master:   true, enabled: <bool> }
-//   { category: <str>, enabled: <bool> }
-//   { key:      <str>, enabled: <bool> }
-//
-// Mutates CONFIG in memory via notificationEnabled, then persists through
-// applyConfigUpdates so the value passes schema validation and ends up in .env.
-router.post('/notifications/toggle', express.json(), async (req, res) => {
-  const body = req.body;
-  if (!body || typeof body !== 'object' || Array.isArray(body)) {
-    return res.status(400).json({ error: 'Invalid body' });
-  }
-  if (typeof body.enabled !== 'boolean') {
-    return res.status(400).json({ error: '`enabled` must be boolean' });
-  }
-
-  const hasMaster = Object.prototype.hasOwnProperty.call(body, 'master');
-  const hasCategory = Object.prototype.hasOwnProperty.call(body, 'category');
-  const hasKey = Object.prototype.hasOwnProperty.call(body, 'key');
-  const specifiedCount = Number(hasMaster) + Number(hasCategory) + Number(hasKey);
-  if (specifiedCount !== 1) {
-    return res.status(400).json({ error: 'Specify exactly one of: master, category, key' });
-  }
-
-  let updates;
-  if (hasMaster) {
-    setMasterEnabled(body.enabled);
-    updates = { NOTIFICATIONS_MASTER_ENABLED: body.enabled };
-  } else if (hasCategory) {
-    if (typeof body.category !== 'string' || !Object.prototype.hasOwnProperty.call(NOTIFICATION_REGISTRY, body.category)) {
-      return res.status(400).json({ error: 'Unknown category' });
-    }
-    const newJson = setCategoryEnabled(body.category, body.enabled);
-    updates = { NOTIFICATION_ENABLED_JSON: newJson };
-  } else {
-    if (typeof body.key !== 'string' || !body.key) {
-      return res.status(400).json({ error: '`key` must be a non-empty string' });
-    }
-    const newJson = setKeyEnabled(body.key, body.enabled);
-    updates = { NOTIFICATION_ENABLED_JSON: newJson };
-  }
-
-  const result = applyConfigUpdates(updates);
-  if (result.errors.length > 0) {
-    return res.status(500).json({ error: 'Persistence failed', details: result.errors });
-  }
-  res.json({ state: getNotificationState() });
-});
-
 // POST /gmail/reload — hot-swap Gmail OAuth creds after weekly reauth without
 // restarting the process. Reads REFRESH_TOKEN from .env via configPersistence,
 // probes Google with users.getProfile, and on success clears pollSuspended and

scripts/bulk-lookup-users-v2.js

@@ -1,193 +0,0 @@
-#!/usr/bin/env node
-/**
- * Bulk lookup Discord user information - IMPROVED VERSION
- * 
- * Features:
- * - Saves progress incrementally (every 100 users)
- * - Can resume from where it left off
- * - Better error handling
- * - Uses guild member cache when possible
- * 
- * Usage:
- *   node scripts/bulk-lookup-users-v2.js <input_file> <output_file>
- */
-
-const fs = require('fs');
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-// Load environment variables
-const envPath = path.join(__dirname, '../../.env');
-const result = require('dotenv').config({ path: envPath });
-
-const TOKEN = process.env.DISCORD_BOT_TOKEN || process.env.DISCORD_TOKEN;
-
-if (!TOKEN) {
-    console.error('Error: DISCORD_BOT_TOKEN must be set in .env');
-    process.exit(1);
-}
-
-// Parse command line args
-const args = process.argv.slice(2);
-if (args.length < 2) {
-    console.error('Usage: node scripts/bulk-lookup-users-v2.js <input_file> <output_file>');
-    process.exit(1);
-}
-
-const inputFile = args[0];
-const outputFile = args[1];
-
-// Read user IDs from input file
-const userIds = fs.readFileSync(inputFile, 'utf-8')
-    .split('\n')
-    .map(line => line.trim())
-    .filter(line => line.length > 0);
-
-console.log(`✅ Loaded ${userIds.length} user IDs from ${inputFile}`);
-
-// Load existing results if any (for resume capability)
-let results = {};
-let processed = 0;
-let errors = 0;
-
-if (fs.existsSync(outputFile)) {
-    try {
-        const existing = JSON.parse(fs.readFileSync(outputFile, 'utf-8'));
-        results = existing.users || {};
-        processed = Object.keys(results).length;
-        errors = existing.errors || 0;
-        console.log(`📂 Found existing results: ${processed} users already processed`);
-    } catch (e) {
-        console.log(`⚠️  Could not load existing results, starting fresh`);
-    }
-}
-
-const client = new Client({
-    intents: [
-        GatewayIntentBits.Guilds,
-        GatewayIntentBits.GuildMembers
-    ]
-});
-
-async function lookupUser(userId) {
-    // Skip if already processed
-    if (results[userId]) {
-        return results[userId];
-    }
-    
-    try {
-        const user = await client.users.fetch(userId);
-        return {
-            success: true,
-            id: user.id,
-            username: user.username,
-            globalName: user.globalName || user.username,
-            tag: user.tag,
-            bot: user.bot,
-            avatar: user.displayAvatarURL()
-        };
-    } catch (error) {
-        return {
-            success: false,
-            id: userId,
-            error: error.message,
-            username: null,
-            globalName: null,
-            tag: null,
-            bot: false
-        };
-    }
-}
-
-function saveResults() {
-    const output = {
-        timestamp: new Date().toISOString(),
-        total_users: userIds.length,
-        processed: processed,
-        successful: processed - errors,
-        errors: errors,
-        users: results
-    };
-    
-    fs.writeFileSync(outputFile, JSON.stringify(output, null, 2));
-}
-
-async function processUsers() {
-    console.log('\n🚀 Starting bulk lookup...');
-    console.log(`   Progress will be saved every 100 users\n`);
-    
-    const startTime = Date.now();
-    const startProcessed = processed;
-    
-    // Filter out already processed users
-    const toProcess = userIds.filter(id => !results[id]);
-    console.log(`   ${toProcess.length} users remaining to process\n`);
-    
-    // Process one at a time (safer and can still be reasonably fast)
-    for (let i = 0; i < toProcess.length; i++) {
-        const userId = toProcess[i];
-        
-        const result = await lookupUser(userId);
-        results[result.id] = result;
-        
-        if (!result.success) {
-            errors++;
-        }
-        processed++;
-        
-        // Save every 100 users
-        if (processed % 100 === 0) {
-            saveResults();
-            const elapsed = ((Date.now() - startTime) / 1000);
-            const rate = (processed - startProcessed) / elapsed;
-            const remaining = (toProcess.length - i - 1) / rate;
-            console.log(`💾 Progress: ${processed}/${userIds.length} (${errors} errors) - saved checkpoint - ~${remaining.toFixed(0)}s remaining`);
-        }
-        
-        // Slower delay to avoid rate limits (500ms = 2 requests/second - more reliable)
-        await new Promise(resolve => setTimeout(resolve, 500));
-    }
-    
-    // Final save
-    saveResults();
-    
-    const totalTime = ((Date.now() - startTime) / 1000);
-    
-    console.log(`\n${'='.repeat(70)}`);
-    console.log(`✅ Lookup Complete!`);
-    console.log(`${'='.repeat(70)}`);
-    console.log(`   Total time: ${totalTime.toFixed(1)}s`);
-    console.log(`   Total processed: ${processed}/${userIds.length}`);
-    console.log(`   Successful: ${processed - errors} (${((processed - errors)/userIds.length*100).toFixed(1)}%)`);
-    console.log(`   Errors: ${errors}`);
-    console.log(`   Rate: ${((processed - startProcessed)/totalTime).toFixed(1)} users/second`);
-    console.log(`\n💾 Saved to: ${outputFile}\n`);
-    
-    // Sample successful results
-    const sample = Object.values(results).filter(r => r.success).slice(0, 5);
-    if (sample.length > 0) {
-        console.log('📋 Sample results:');
-        sample.forEach(u => console.log(`   ${u.username} (${u.id})`));
-    }
-    
-    process.exit(0);
-}
-
-client.once('ready', () => {
-    console.log(`✅ Bot logged in as ${client.user.tag}\n`);
-    processUsers();
-});
-
-client.on('error', (error) => {
-    console.error('❌ Discord client error:', error);
-});
-
-// Handle graceful shutdown
-process.on('SIGINT', () => {
-    console.log('\n\n⚠️  Interrupted! Saving progress...');
-    saveResults();
-    console.log('✅ Progress saved. You can resume by running the same command again.\n');
-    process.exit(0);
-});
-
-client.login(TOKEN);

scripts/bulk-lookup-users.js

@@ -1,174 +0,0 @@
-#!/usr/bin/env node
-/**
- * Bulk lookup Discord user information
- * 
- * Usage:
- *   node scripts/bulk-lookup-users.js <input_file> <output_file>
- * 
- * Input file: Text file with one user ID per line
- * Output file: JSON file with user lookup results
- */
-
-const fs = require('fs');
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-// Load environment variables from repo root
-const envPath = path.join(__dirname, '../../.env');
-console.log(`Loading .env from: ${envPath}`);
-const result = require('dotenv').config({ path: envPath });
-if (result.error) {
-    console.error(`Error loading .env: ${result.error.message}`);
-    // Try broccolini-bot/.env as fallback
-    require('dotenv').config({ path: path.join(__dirname, '../.env') });
-}
-
-const TOKEN = process.env.DISCORD_BOT_TOKEN || process.env.DISCORD_TOKEN;
-const GUILD_ID = process.env.GUILD_ID || process.env.SERVER_ID;
-
-if (!TOKEN) {
-    console.error('Error: DISCORD_BOT_TOKEN must be set in .env');
-    console.error('Available env vars:', Object.keys(process.env).filter(k => k.includes('DISCORD')));
-    process.exit(1);
-}
-
-// Parse command line args
-const args = process.argv.slice(2);
-if (args.length < 2) {
-    console.error('Usage: node scripts/bulk-lookup-users.js <input_file> <output_file>');
-    process.exit(1);
-}
-
-const inputFile = args[0];
-const outputFile = args[1];
-
-// Read user IDs from input file
-const userIds = fs.readFileSync(inputFile, 'utf-8')
-    .split('\n')
-    .map(line => line.trim())
-    .filter(line => line.length > 0);
-
-console.log(`Loaded ${userIds.length} user IDs from ${inputFile}`);
-
-const client = new Client({
-    intents: [
-        GatewayIntentBits.Guilds,
-        GatewayIntentBits.GuildMembers
-    ]
-});
-
-const results = {};
-let processed = 0;
-let errors = 0;
-
-async function lookupUser(userId) {
-    try {
-        // Add timeout to prevent hanging
-        const timeoutPromise = new Promise((_, reject) => 
-            setTimeout(() => reject(new Error('Lookup timeout')), 10000)
-        );
-        
-        const fetchPromise = client.users.fetch(userId);
-        const user = await Promise.race([fetchPromise, timeoutPromise]);
-        
-        return {
-            success: true,
-            id: user.id,
-            username: user.username,
-            globalName: user.globalName || user.username,
-            tag: user.tag,
-            bot: user.bot,
-            avatar: user.displayAvatarURL()
-        };
-    } catch (error) {
-        // Handle errors (not found, timeout, rate limit)
-        if (error.message.includes('429')) {
-            console.log(`    ⚠️  Rate limit hit for user ${userId}, will retry`);
-        }
-        return {
-            success: false,
-            id: userId,
-            error: error.message,
-            username: null,
-            globalName: null,
-            tag: null,
-            bot: false
-        };
-    }
-}
-
-async function processUsers() {
-    console.log('\nStarting bulk lookup...');
-    console.log('This will take a few minutes for 2,428 users\n');
-    
-    const startTime = Date.now();
-    
-    // Process in batches to avoid rate limits
-    const BATCH_SIZE = 3;  // Very small batches to avoid rate limits
-    const DELAY_MS = 2000; // 2 seconds between batches
-    
-    for (let i = 0; i < userIds.length; i += BATCH_SIZE) {
-        const batch = userIds.slice(i, i + BATCH_SIZE);
-        
-        // Lookup batch in parallel
-        const promises = batch.map(userId => lookupUser(userId));
-        const batchResults = await Promise.all(promises);
-        
-        // Store results
-        batchResults.forEach(result => {
-            if (!result.success) {
-                errors++;
-            }
-            results[result.id] = result;
-            processed++;
-        });
-        
-        // Log every batch for debugging
-        if (processed <= 50) {
-            console.log(`  Batch complete: ${processed} users processed`);
-        }
-        
-        // Progress update every 100 users
-        if (processed % 100 === 0 || processed === userIds.length) {
-            const elapsed = ((Date.now() - startTime) / 1000).toFixed(1);
-            const rate = (processed / elapsed).toFixed(1);
-            const remaining = ((userIds.length - processed) / rate).toFixed(0);
-            console.log(`Progress: ${processed}/${userIds.length} (${errors} errors) - ${elapsed}s elapsed, ~${remaining}s remaining`);
-        }
-        
-        // Wait before next batch to avoid rate limits
-        if (i + BATCH_SIZE < userIds.length) {
-            await new Promise(resolve => setTimeout(resolve, DELAY_MS));
-        }
-    }
-    
-    const totalTime = ((Date.now() - startTime) / 1000).toFixed(1);
-    console.log(`\n✅ Completed in ${totalTime}s`);
-    console.log(`   Successful: ${processed - errors}`);
-    console.log(`   Errors: ${errors}`);
-    
-    // Save results
-    const output = {
-        timestamp: new Date().toISOString(),
-        total_users: userIds.length,
-        successful: processed - errors,
-        errors: errors,
-        users: results
-    };
-    
-    fs.writeFileSync(outputFile, JSON.stringify(output, null, 2));
-    console.log(`\n💾 Saved results to ${outputFile}`);
-    
-    process.exit(0);
-}
-
-client.once('ready', () => {
-    console.log(`✅ Bot logged in as ${client.user.tag}`);
-    processUsers();
-});
-
-client.on('error', (error) => {
-    console.error('Discord client error:', error);
-});
-
-client.login(TOKEN);

scripts/export-transcript-embeds.js

@@ -1,109 +0,0 @@
-#!/usr/bin/env node
-/**
- * Export transcript channel messages with embed "Users in transcript" to JSONL.
- * Each line: { message_id, created, ticket_name, ticket_owner_id, users: [{ id, count }], total }
- * Usage: node scripts/export-transcript-embeds.js <channelId> [maxMessages] [outputPath]
- * If outputPath is omitted, writes to stdout (redirect: node ... > transcript_embeds.jsonl).
- * If outputPath is given, writes JSONL to that file (avoids dotenv/logs mixing with JSON).
- */
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../.env') });
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const fs = require('fs');
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const channelId = process.argv[2];
-const maxMessages = parseInt(process.argv[3], 10) || 10000;
-const outputPath = process.argv[4];
-const PAGE = 100;
-
-// Parse "Users in transcript" value: "5 - <@123> - name#0\n    4 - <@456> - ..."
-function parseUsersInTranscript(value) {
-  const users = [];
-  let total = 0;
-  const lines = (value || '').split(/\n/).map((s) => s.trim()).filter(Boolean);
-  for (const line of lines) {
-    const match = line.match(/^(\d+)\s+-\s+<@!?(\d+)>/);
-    if (match) {
-      const count = parseInt(match[1], 10);
-      users.push({ id: match[2], count });
-      total += count;
-    }
-  }
-  return { users, total };
-}
-
-if (!TOKEN || !channelId) {
-  console.error('Usage: node scripts/export-transcript-embeds.js <channelId> [maxMessages]');
-  process.exit(1);
-}
-
-const client = new Client({
-  intents: [GatewayIntentBits.Guilds, GatewayIntentBits.GuildMessages],
-});
-
-client.once('ready', async () => {
-  try {
-    const channel = await client.channels.fetch(channelId).catch(() => null);
-    if (!channel) {
-      console.error('Channel not found or bot cannot access it.');
-      process.exit(1);
-    }
-    if (outputPath) {
-      fs.writeFileSync(outputPath, '');
-    }
-    let totalScanned = 0;
-    let before = undefined;
-    while (totalScanned < maxMessages) {
-      const limit = Math.min(PAGE, maxMessages - totalScanned);
-      const options = before ? { limit, before } : { limit };
-      const messages = await channel.messages.fetch(options);
-      if (messages.size === 0) break;
-      totalScanned += messages.size;
-      for (const [, m] of messages.sort((a, b) => b.createdTimestamp - a.createdTimestamp)) {
-        if (!m.embeds?.length) continue;
-        for (const emb of m.embeds) {
-          const usersField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('users in transcript'));
-          if (!usersField?.value) continue;
-          const ticketNameField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('ticket name'));
-          const ticketName = ticketNameField?.value?.trim() || '';
-          const ownerField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('ticket owner'));
-          const ownerMatch = ownerField?.value?.match(/<@!?(\d+)>/);
-          const ticket_owner_id = ownerMatch ? ownerMatch[1] : null;
-          const { users, total } = parseUsersInTranscript(usersField.value);
-          if (users.length === 0 && !ticket_owner_id) continue;
-          const out = {
-            message_id: m.id,
-            created: m.createdAt.toISOString(),
-            ticket_name: ticketName,
-            ticket_owner_id: ticket_owner_id || undefined,
-            users,
-            total,
-          };
-          const line = JSON.stringify(out) + '\n';
-          if (outputPath) {
-            fs.appendFileSync(outputPath, line);
-          } else {
-            process.stdout.write(line);
-          }
-        }
-      }
-      const oldestMsg = messages.reduce((a, m) => (m.createdTimestamp < (a?.createdTimestamp ?? Infinity) ? m : a), null);
-      before = oldestMsg?.id;
-      if (messages.size < PAGE) break;
-    }
-    process.stderr.write('Scanned ' + totalScanned + ' messages\n');
-  } catch (e) {
-    console.error(e.message || e);
-  } finally {
-    client.destroy();
-    process.exit(0);
-  }
-});
-
-client.login(TOKEN).catch((e) => {
-  console.error('Login failed:', e.message);
-  process.exit(1);
-});

scripts/fetch-channel-messages.js

@@ -1,57 +0,0 @@
-#!/usr/bin/env node
-/**
- * Fetch recent messages from a Discord channel.
- * Usage: node scripts/fetch-channel-messages.js <channelId> [limit]
- * Default limit: 10
- */
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../.env') });
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const channelId = process.argv[2];
-const limit = Math.min(parseInt(process.argv[3], 10) || 10, 100);
-
-if (!TOKEN || !channelId) {
-  console.error('Usage: node scripts/fetch-channel-messages.js <channelId> [limit]');
-  process.exit(1);
-}
-
-const client = new Client({
-  intents: [GatewayIntentBits.Guilds, GatewayIntentBits.GuildMessages],
-});
-
-client.once('ready', async () => {
-  try {
-    const channel = await client.channels.fetch(channelId).catch(() => null);
-    if (!channel) {
-      console.log('Channel not found or bot cannot access it.');
-      process.exit(0);
-    }
-    const messages = await channel.messages.fetch({ limit });
-    console.log('Channel:', channel.name, '(' + channel.id + ')');
-    console.log('Messages fetched:', messages.size, '(requested', limit + ')');
-    if (messages.size === 0) {
-      console.log('No messages visible (empty channel or no Read Message History permission).');
-      process.exit(0);
-    }
-    for (const [, m] of messages.sort((a, b) => b.createdTimestamp - a.createdTimestamp)) {
-      const preview = (m.content || '(embed/attachment only)').slice(0, 80);
-      console.log('---');
-      console.log('ID:', m.id, '| Author:', m.author.tag, '|', m.createdAt.toISOString());
-      console.log(preview + (m.content && m.content.length > 80 ? '...' : ''));
-    }
-  } catch (e) {
-    console.error(e.message || e);
-  } finally {
-    client.destroy();
-    process.exit(0);
-  }
-});
-
-client.login(TOKEN).catch((e) => {
-  console.error('Login failed:', e.message);
-  process.exit(1);
-});

scripts/fetch-channel.js

@@ -1,51 +0,0 @@
-#!/usr/bin/env node
-/**
- * Fetch a Discord channel by ID and print its name and type.
- * Usage: node scripts/fetch-channel.js <channelId>
- * Example: node scripts/fetch-channel.js 1335424071227281520
- *
- * Uses DISCORD_BOT_TOKEN or MEMBER_BOT_TOKEN from .env (broccolini-bot or parent).
- */
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../.env') });
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const channelId = process.argv[2];
-
-if (!TOKEN) {
-  console.error('❌ No bot token (DISCORD_BOT_TOKEN or MEMBER_BOT_TOKEN)');
-  process.exit(1);
-}
-if (!channelId) {
-  console.error('Usage: node scripts/fetch-channel.js <channelId>');
-  process.exit(1);
-}
-
-const client = new Client({ intents: [GatewayIntentBits.Guilds] });
-
-client.once('ready', async () => {
-  try {
-    const channel = await client.channels.fetch(channelId).catch((err) => null);
-    if (!channel) {
-      console.log('Channel not found or bot cannot access it.');
-      process.exit(0);
-    }
-    console.log('Channel ID:', channel.id);
-    console.log('Name:', channel.name);
-    console.log('Type:', channel.type);
-    if (channel.guild) console.log('Guild:', channel.guild.name, `(${channel.guild.id})`);
-  } catch (e) {
-    console.error(e.message || e);
-  } finally {
-    client.destroy();
-    process.exit(0);
-  }
-});
-
-client.login(TOKEN).catch((e) => {
-  console.error('Login failed:', e.message);
-  process.exit(1);
-});

scripts/fetch-message.js

@@ -1,71 +0,0 @@
-#!/usr/bin/env node
-/**
- * Fetch a Discord message by channel ID and message ID.
- * Usage: node scripts/fetch-message.js <channelId> <messageId>
- */
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../.env') });
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const [channelId, messageId] = process.argv.slice(2);
-
-if (!TOKEN || !channelId || !messageId) {
-  console.error('Usage: node scripts/fetch-message.js <channelId> <messageId>');
-  process.exit(1);
-}
-
-const client = new Client({
-  intents: [GatewayIntentBits.Guilds, GatewayIntentBits.GuildMessages],
-});
-
-client.once('ready', async () => {
-  try {
-    const channel = await client.channels.fetch(channelId).catch(() => null);
-    if (!channel) {
-      console.log('Channel not found or bot cannot access it.');
-      process.exit(0);
-    }
-    const message = await channel.messages.fetch(messageId).catch((err) => null);
-    if (!message) {
-      console.log('Message not found (wrong channel, deleted, or no access).');
-      process.exit(0);
-    }
-    console.log('Channel:', channel.name, '(' + channel.id + ')');
-    console.log('Message ID:', message.id);
-    console.log('Author:', message.author.tag, '(' + message.author.id + ')');
-    console.log('Created:', message.createdAt ? message.createdAt.toISOString() : message.createdTimestamp);
-    console.log('Content:', message.content || '(empty or embed only)');
-    if (message.embeds && message.embeds.length) {
-      message.embeds.forEach((emb, i) => {
-        console.log('\n--- Embed', i + 1, '---');
-        if (emb.title) console.log('Title:', emb.title);
-        if (emb.description) console.log('Description:', emb.description);
-        if (emb.url) console.log('URL:', emb.url);
-        if (emb.fields && emb.fields.length) {
-          emb.fields.forEach((f) => console.log('Field:', f.name, '\n', f.value));
-        }
-        if (emb.footer?.text) console.log('Footer:', emb.footer.text);
-        // Ticket name for display (e.g. "indifferentketchup🍅" from "indifferentketchup🍅-claimed-7235")
-        const ticketNameField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('ticket name'));
-        if (ticketNameField?.value) {
-          const full = ticketNameField.value.trim();
-          const short = full.replace(/-claimed-\d+$/, '').trim();
-          console.log('Ticket (short):', short || full);
-        }
-      });
-    }
-  } catch (e) {
-    console.error(e.message || e);
-  } finally {
-    client.destroy();
-    process.exit(0);
-  }
-});
-
-client.login(TOKEN).catch((e) => {
-  console.error('Login failed:', e.message);
-  process.exit(1);
-});

scripts/find-transcript-by-member.js

@@ -1,80 +0,0 @@
-#!/usr/bin/env node
-/**
- * Find transcript channel messages whose embed "Users in transcript" lists a given member ID.
- * Usage: node scripts/find-transcript-by-member.js <channelId> <memberId> [maxMessages]
- * Example: node scripts/find-transcript-by-member.js 1335424071227281520 219276746153787392 500
- * Fetches in pages of 100; maxMessages limits total (e.g. 500 = 5 pages). Default 100.
- */
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../.env') });
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const channelId = process.argv[2];
-const memberId = process.argv[3];
-const maxMessages = parseInt(process.argv[4], 10) || 100;
-const PAGE = 100;
-
-if (!TOKEN || !channelId || !memberId) {
-  console.error('Usage: node scripts/find-transcript-by-member.js <channelId> <memberId> [maxMessages]');
-  process.exit(1);
-}
-
-const client = new Client({
-  intents: [GatewayIntentBits.Guilds, GatewayIntentBits.GuildMessages],
-});
-
-client.once('ready', async () => {
-  try {
-    const channel = await client.channels.fetch(channelId).catch(() => null);
-    if (!channel) {
-      console.log('Channel not found or bot cannot access it.');
-      process.exit(0);
-    }
-    console.log('Channel:', channel.name, '(' + channel.id + ')');
-    console.log('Looking for member ID', memberId, 'in embed "Users in transcript"');
-    const memberRef = `<@${memberId}>`;
-    let totalScanned = 0;
-    let found = 0;
-    let before = undefined;
-    while (totalScanned < maxMessages) {
-      const limit = Math.min(PAGE, maxMessages - totalScanned);
-      const options = before ? { limit, before } : { limit };
-      const messages = await channel.messages.fetch(options);
-      if (messages.size === 0) break;
-      totalScanned += messages.size;
-      for (const [, m] of messages.sort((a, b) => b.createdTimestamp - a.createdTimestamp)) {
-        if (!m.embeds?.length) continue;
-        for (const emb of m.embeds) {
-          const usersField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('users in transcript'));
-          if (!usersField?.value || !usersField.value.includes(memberRef)) continue;
-          const ticketNameField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('ticket name'));
-          const ticketName = ticketNameField?.value?.trim() || '(no Ticket Name field)';
-          console.log('\n--- Match ---');
-          console.log('Message ID:', m.id);
-          console.log('Created:', m.createdAt.toISOString());
-          console.log('Ticket Name:', ticketName);
-          console.log('Users in transcript:\n' + usersField.value);
-          found++;
-        }
-      }
-      const oldestMsg = messages.reduce((a, m) => (m.createdTimestamp < (a?.createdTimestamp ?? Infinity) ? m : a), null);
-      before = oldestMsg?.id;
-      if (messages.size < PAGE) break;
-    }
-    console.log('\nTotal messages scanned:', totalScanned);
-    console.log('Total messages matching member', memberId, ':', found);
-  } catch (e) {
-    console.error(e.message || e);
-  } finally {
-    client.destroy();
-    process.exit(0);
-  }
-});
-
-client.login(TOKEN).catch((e) => {
-  console.error('Login failed:', e.message);
-  process.exit(1);
-});

scripts/find-transcript-by-owner.js

@@ -1,92 +0,0 @@
-#!/usr/bin/env node
-/**
- * Find transcript messages whose embed "Ticket Owner" is a given user ID.
- * Usage: node scripts/find-transcript-by-owner.js <channelId> <ownerId> [totalMessages] [maxMessages]
- * If totalMessages is given, only show messages where "Users in transcript" sum equals that.
- * Example: node scripts/find-transcript-by-owner.js 1335424071227281520 241129484483297280 5 10000
- */
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../.env') });
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const channelId = process.argv[2];
-const ownerId = process.argv[3];
-const totalMessages = parseInt(process.argv[4], 10) || null;
-const maxMessages = parseInt(process.argv[5], 10) || 10000;
-const PAGE = 100;
-
-function parseUsersTotal(value) {
-  let total = 0;
-  (value || '').split(/\n/).forEach((line) => {
-    const m = line.trim().match(/^(\d+)\s+-\s+<@!?\d+>/);
-    if (m) total += parseInt(m[1], 10);
-  });
-  return total;
-}
-
-if (!TOKEN || !channelId || !ownerId) {
-  console.error('Usage: node scripts/find-transcript-by-owner.js <channelId> <ownerId> [totalMessages] [maxMessages]');
-  process.exit(1);
-}
-
-const ownerRef = `<@${ownerId}>`;
-const client = new Client({
-  intents: [GatewayIntentBits.Guilds, GatewayIntentBits.GuildMessages],
-});
-
-client.once('ready', async () => {
-  try {
-    const channel = await client.channels.fetch(channelId).catch(() => null);
-    if (!channel) {
-      console.error('Channel not found or bot cannot access it.');
-      process.exit(1);
-    }
-    console.error('Channel:', channel.name, '(' + channel.id + ')');
-    console.error('Looking for Ticket Owner', ownerId, totalMessages != null ? 'and total=' + totalMessages : '');
-    let totalScanned = 0;
-    let before = undefined;
-    let found = 0;
-    while (totalScanned < maxMessages) {
-      const limit = Math.min(PAGE, maxMessages - totalScanned);
-      const options = before ? { limit, before } : { limit };
-      const messages = await channel.messages.fetch(options);
-      if (messages.size === 0) break;
-      totalScanned += messages.size;
-      for (const [, m] of messages.sort((a, b) => b.createdTimestamp - a.createdTimestamp)) {
-        if (!m.embeds?.length) continue;
-        for (const emb of m.embeds) {
-          const ownerField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('ticket owner'));
-          if (!ownerField?.value || !ownerField.value.includes(ownerRef)) continue;
-          const usersField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('users in transcript'));
-          const total = usersField?.value ? parseUsersTotal(usersField.value) : 0;
-          if (totalMessages != null && total !== totalMessages) continue;
-          const ticketNameField = emb.fields?.find((f) => f.name && f.name.toLowerCase().includes('ticket name'));
-          const ticketName = ticketNameField?.value?.trim() || '';
-          console.log('Message ID:', m.id);
-          console.log('Created:', m.createdAt.toISOString());
-          console.log('Ticket Name:', ticketName);
-          console.log('Total messages:', total);
-          console.log('---');
-          found++;
-        }
-      }
-      const oldestMsg = messages.reduce((a, msg) => (msg.createdTimestamp < (a?.createdTimestamp ?? Infinity) ? msg : a), null);
-      before = oldestMsg?.id;
-      if (messages.size < PAGE) break;
-    }
-    console.error('Scanned', totalScanned, 'messages, matches:', found);
-  } catch (e) {
-    console.error(e.message || e);
-  } finally {
-    client.destroy();
-    process.exit(0);
-  }
-});
-
-client.login(TOKEN).catch((e) => {
-  console.error('Login failed:', e.message);
-  process.exit(1);
-});

scripts/lookup-user.js

@@ -1,39 +0,0 @@
-/**
- * Look up a Discord user by ID. Uses repo root .env for token so it works without broccolini-bot config.
- * Usage: node scripts/lookup-user.js [user_id]
- * Run from broccolini-bot/ (or use full path to script).
- */
-const path = require('path');
-require('dotenv').config({ path: path.resolve(__dirname, '../../.env') });
-
-const token = (process.env.DISCORD_BOT_TOKEN || process.env.DISCORD_TOKEN || '').trim();
-if (!token) {
-  console.error('Set DISCORD_BOT_TOKEN or DISCORD_TOKEN in repo root .env (/IB-Discord-Bot/.env)');
-  process.exit(1);
-}
-
-const { Client, GatewayIntentBits } = require('discord.js');
-const userId = process.argv[2] || '140081819986034688';
-
-const client = new Client({ intents: [GatewayIntentBits.Guilds] });
-
-client.once('ready', async () => {
-  try {
-    const user = await client.users.fetch(userId);
-    console.log('User:', {
-      id: user.id,
-      username: user.username,
-      globalName: user.globalName ?? user.username,
-      tag: user.tag,
-      bot: user.bot
-    });
-  } catch (err) {
-    console.error('Lookup failed:', err.message);
-    if (err.code === 10013) console.error('Unknown user, or bot does not share a server with this user.');
-  } finally {
-    client.destroy();
-    process.exit(0);
-  }
-});
-
-client.login(token);

scripts/lookup-with-dedicated-bot.js

@@ -1,183 +0,0 @@
-#!/usr/bin/env node
-/**
- * User lookup using a dedicated minimal-permissions bot
- * 
- * This bot:
- * - Has NO server permissions
- * - Only needs to be in the server
- * - Uses separate token from main bot
- * - Won't affect your main bot's rate limits
- * 
- * Usage:
- *   LOOKUP_BOT_TOKEN=your_token node scripts/lookup-with-dedicated-bot.js <input_file> <output_file>
- */
-
-const fs = require('fs');
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-// Load environment
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-// Use dedicated bot token OR fall back to main bot
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.LOOKUP_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-
-if (!TOKEN) {
-    console.error('❌ Error: No bot token found');
-    console.error('   Set MEMBER_BOT_TOKEN in .env or use DISCORD_BOT_TOKEN');
-    process.exit(1);
-}
-
-const args = process.argv.slice(2);
-if (args.length < 2) {
-    console.error('Usage: node scripts/lookup-with-dedicated-bot.js <input_file> <output_file>');
-    process.exit(1);
-}
-
-const inputFile = args[0];
-const outputFile = args[1];
-
-// Read user IDs
-const userIds = fs.readFileSync(inputFile, 'utf-8')
-    .split('\n')
-    .map(line => line.trim())
-    .filter(line => line.length > 0);
-
-console.log(`✅ Loaded ${userIds.length} user IDs`);
-
-// Load existing results
-let results = {};
-let processed = 0;
-let errors = 0;
-
-if (fs.existsSync(outputFile)) {
-    try {
-        const existing = JSON.parse(fs.readFileSync(outputFile, 'utf-8'));
-        results = existing.users || {};
-        processed = Object.keys(results).length;
-        errors = existing.errors || 0;
-        console.log(`📂 Found existing: ${processed} users`);
-    } catch (e) {
-        console.log(`⚠️  Starting fresh`);
-    }
-}
-
-// Create bot with MINIMAL intents
-const client = new Client({
-    intents: [
-        GatewayIntentBits.Guilds  // Only need this to stay in server
-        // NO other intents needed!
-    ]
-});
-
-async function lookupUser(userId) {
-    if (results[userId]) return results[userId];
-    
-    try {
-        const user = await client.users.fetch(userId);
-        return {
-            success: true,
-            id: user.id,
-            username: user.username,
-            globalName: user.globalName || user.username,
-            tag: user.tag,
-            bot: user.bot,
-            avatar: user.displayAvatarURL()
-        };
-    } catch (error) {
-        return {
-            success: false,
-            id: userId,
-            error: error.message,
-            username: null,
-            globalName: null,
-            tag: null,
-            bot: false
-        };
-    }
-}
-
-function saveResults() {
-    const output = {
-        timestamp: new Date().toISOString(),
-        total_users: userIds.length,
-        processed: processed,
-        successful: processed - errors,
-        errors: errors,
-        bot_type: (process.env.MEMBER_BOT_TOKEN || process.env.LOOKUP_BOT_TOKEN) ? 'dedicated' : 'main',
-        users: results
-    };
-    
-    fs.writeFileSync(outputFile, JSON.stringify(output, null, 2));
-}
-
-async function processUsers() {
-    console.log('\n🚀 Starting lookups...');
-    const isDedicated = !!(process.env.MEMBER_BOT_TOKEN || process.env.LOOKUP_BOT_TOKEN);
-    console.log(`   Bot type: ${isDedicated ? '✅ Dedicated lookup bot' : '⚠️  Main bot'}`);
-    console.log(`   Rate: SLOW (1 user/second for safety)`);
-    console.log();
-    
-    const startTime = Date.now();
-    const toProcess = userIds.filter(id => !results[id]);
-    console.log(`   ${toProcess.length} users remaining\n`);
-    
-    for (let i = 0; i < toProcess.length; i++) {
-        const userId = toProcess[i];
-        
-        const result = await lookupUser(userId);
-        results[result.id] = result;
-        
-        if (!result.success) errors++;
-        processed++;
-        
-        // Save every 10 users for frequent updates
-        if (processed % 10 === 0) {
-            saveResults();
-            const elapsed = (Date.now() - startTime) / 1000;
-            const rate = (processed - (userIds.length - toProcess.length)) / elapsed;
-            const remaining = (toProcess.length - i - 1) / rate;
-            console.log(`💾 ${processed}/${userIds.length} (${errors} errors) - saved - ~${remaining.toFixed(0)}s left`);
-        }
-        
-        // Very slow to avoid rate limits (1/second)
-        await new Promise(resolve => setTimeout(resolve, 1000));
-    }
-    
-    saveResults();
-    
-    const totalTime = (Date.now() - startTime) / 1000;
-    console.log(`\n${'='.repeat(60)}`);
-    console.log(`✅ Complete!`);
-    console.log(`${'='.repeat(60)}`);
-    console.log(`   Time: ${totalTime.toFixed(1)}s`);
-    console.log(`   Processed: ${processed}/${userIds.length}`);
-    console.log(`   Successful: ${processed - errors}`);
-    console.log(`   Errors: ${errors}`);
-    console.log(`\n💾 Saved to: ${outputFile}\n`);
-    
-    process.exit(0);
-}
-
-client.once('ready', () => {
-    const isDedicated = !!(process.env.MEMBER_BOT_TOKEN || process.env.LOOKUP_BOT_TOKEN);
-    const botType = isDedicated ? 'DEDICATED LOOKUP BOT' : 'Main Bot';
-    console.log(`✅ Logged in as ${client.user.tag}`);
-    console.log(`   Type: ${botType}`);
-    console.log();
-    processUsers();
-});
-
-client.on('error', (error) => {
-    console.error('❌ Error:', error.message);
-});
-
-process.on('SIGINT', () => {
-    console.log('\n\n⚠️  Interrupted! Saving...');
-    saveResults();
-    console.log('✅ Saved. Resume by running same command.\n');
-    process.exit(0);
-});
-
-console.log('🔌 Connecting to Discord...');
-client.login(TOKEN);

scripts/lookup-with-roles.js

@@ -1,237 +0,0 @@
-#!/usr/bin/env node
-/**
- * Discord user lookup WITH ROLES
- * 
- * Fetches:
- * - User info (username, display name, avatar)
- * - Guild member info (roles, join date, server nickname)
- * - All Palpocalypse server roles
- * 
- * Requires: Server Members Intent enabled in Discord Developer Portal
- */
-
-const fs = require('fs');
-const path = require('path');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const GUILD_ID = '798321161082896395';  // Indifferent Broccoli server
-
-if (!TOKEN) {
-    console.error('❌ Error: No bot token found');
-    process.exit(1);
-}
-
-const args = process.argv.slice(2);
-if (args.length < 2) {
-    console.error('Usage: node scripts/lookup-with-roles.js <input_file> <output_file>');
-    process.exit(1);
-}
-
-const inputFile = args[0];
-const outputFile = args[1];
-
-const userIds = fs.readFileSync(inputFile, 'utf-8')
-    .split('\n')
-    .map(line => line.trim())
-    .filter(line => line.length > 0);
-
-console.log(`✅ Loaded ${userIds.length} user IDs`);
-
-let results = {};
-let processed = 0;
-let errors = 0;
-
-if (fs.existsSync(outputFile)) {
-    try {
-        const existing = JSON.parse(fs.readFileSync(outputFile, 'utf-8'));
-        results = existing.users || {};
-        processed = Object.keys(results).length;
-        errors = existing.errors || 0;
-        console.log(`📂 Found existing: ${processed} users`);
-    } catch (e) {
-        console.log(`⚠️  Starting fresh`);
-    }
-}
-
-const client = new Client({
-    intents: [
-        GatewayIntentBits.Guilds,
-        GatewayIntentBits.GuildMembers  // Required for roles!
-    ]
-});
-
-let guild = null;
-
-async function lookupUserWithRoles(userId) {
-    if (results[userId]) return results[userId];
-    
-    try {
-        // Fetch basic user info
-        const user = await client.users.fetch(userId);
-        
-        // Try to fetch guild member (for roles)
-        let roles = [];
-        let serverNickname = null;
-        let joinedAt = null;
-        let isInServer = false;
-        
-        try {
-            const member = await guild.members.fetch(userId);
-            isInServer = true;
-            serverNickname = member.nickname;
-            joinedAt = member.joinedAt ? member.joinedAt.toISOString() : null;
-            
-            // Get all roles except @everyone
-            roles = member.roles.cache
-                .filter(role => role.name !== '@everyone')
-                .map(role => ({
-                    id: role.id,
-                    name: role.name,
-                    color: role.hexColor,
-                    position: role.position
-                }))
-                .sort((a, b) => b.position - a.position);  // Highest role first
-            
-        } catch (memberError) {
-            // User exists but not in this server
-            isInServer = false;
-        }
-        
-        return {
-            success: true,
-            id: user.id,
-            username: user.username,
-            globalName: user.globalName || user.username,
-            tag: user.tag,
-            bot: user.bot,
-            avatar: user.displayAvatarURL(),
-            // Server-specific data
-            server_nickname: serverNickname,
-            joined_at: joinedAt,
-            in_server: isInServer,
-            roles: roles,
-            role_names: roles.map(r => r.name),
-            highest_role: roles[0]?.name || null
-        };
-        
-    } catch (error) {
-        return {
-            success: false,
-            id: userId,
-            error: error.message,
-            username: null,
-            globalName: null,
-            roles: []
-        };
-    }
-}
-
-function saveResults() {
-    const output = {
-        timestamp: new Date().toISOString(),
-        total_users: userIds.length,
-        processed: processed,
-        successful: processed - errors,
-        errors: errors,
-        guild_id: GUILD_ID,
-        includes_roles: true,
-        users: results
-    };
-    
-    fs.writeFileSync(outputFile, JSON.stringify(output, null, 2));
-}
-
-async function processUsers() {
-    console.log('\n🎭 Starting lookups WITH ROLES...');
-    console.log(`   Guild ID: ${GUILD_ID}`);
-    console.log(`   Rate: 1 user/second\n`);
-    
-    // Fetch guild
-    guild = await client.guilds.fetch(GUILD_ID);
-    console.log(`✅ Connected to: ${guild.name}\n`);
-    
-    const startTime = Date.now();
-    const toProcess = userIds.filter(id => !results[id]);
-    console.log(`   ${toProcess.length} users remaining\n`);
-    
-    for (let i = 0; i < toProcess.length; i++) {
-        const userId = toProcess[i];
-        
-        const result = await lookupUserWithRoles(userId);
-        results[result.id] = result;
-        
-        if (!result.success) errors++;
-        processed++;
-        
-        // Save every 10 users
-        if (processed % 10 === 0) {
-            saveResults();
-            const elapsed = (Date.now() - startTime) / 1000;
-            const rate = (processed - (userIds.length - toProcess.length)) / elapsed;
-            const remaining = (toProcess.length - i - 1) / rate;
-            
-            // Show sample with roles
-            if (result.success && result.roles.length > 0) {
-                const rolePreview = result.role_names.slice(0, 2).join(', ');
-                console.log(`💾 ${processed}/${userIds.length} - ${result.globalName} [${rolePreview}] - ~${remaining.toFixed(0)}s left`);
-            } else {
-                console.log(`💾 ${processed}/${userIds.length} (${errors} errors) - ~${remaining.toFixed(0)}s left`);
-            }
-        }
-        
-        await new Promise(resolve => setTimeout(resolve, 1000));
-    }
-    
-    saveResults();
-    
-    const totalTime = (Date.now() - startTime) / 1000;
-    
-    // Stats
-    const usersWithRoles = Object.values(results).filter(u => u.success && u.roles.length > 0).length;
-    const allRoleNames = new Set();
-    Object.values(results).forEach(u => {
-        if (u.success) {
-            u.role_names?.forEach(r => allRoleNames.add(r));
-        }
-    });
-    
-    console.log(`\n${'='.repeat(70)}`);
-    console.log(`✅ Complete with Roles!`);
-    console.log(`${'='.repeat(70)}`);
-    console.log(`   Time: ${totalTime.toFixed(1)}s`);
-    console.log(`   Processed: ${processed}/${userIds.length}`);
-    console.log(`   Successful: ${processed - errors}`);
-    console.log(`   Users with roles: ${usersWithRoles}`);
-    console.log(`   Unique roles found: ${allRoleNames.size}`);
-    console.log(`\n💾 Saved to: ${outputFile}\n`);
-    
-    // Show some roles
-    if (allRoleNames.size > 0) {
-        console.log('📋 Sample roles found:');
-        Array.from(allRoleNames).slice(0, 10).forEach(r => console.log(`   • ${r}`));
-    }
-    
-    process.exit(0);
-}
-
-client.once('ready', () => {
-    console.log(`✅ Logged in as ${client.user.tag}\n`);
-    processUsers();
-});
-
-client.on('error', (error) => {
-    console.error('❌ Error:', error.message);
-});
-
-process.on('SIGINT', () => {
-    console.log('\n\n⚠️  Interrupted! Saving...');
-    saveResults();
-    console.log('✅ Saved. Resume by running same command.\n');
-    process.exit(0);
-});
-
-console.log('🔌 Connecting to Discord...');
-client.login(TOKEN);

scripts/map-batch-to-transcript.js

@@ -1,129 +0,0 @@
-#!/usr/bin/env node
-/**
- * Map batch tickets (TICKET: guild_channelId_suffix) to transcript channel messages.
- *
- * Connection:
- * - Batch line: TICKET: 798321161082896395_1423340928588054621_indiffe → channelId = 1423340928588054621.
- * - Transcript channel (🖥️│transcripts): each message is an embed with "Ticket Name: indifferentketchup🍅-claimed-7235".
- * - Embed does NOT include channel ID, so we match by (1) ticket name (when known) or (2) time: transcript posted when ticket closes.
- *
- * Usage:
- *   node scripts/map-batch-to-transcript.js list [limit]     -- fetch transcript messages, output CSV (messageId, created, ticket_name)
- *   node scripts/map-batch-to-transcript.js find <channelId> -- find transcript message(s) likely for this ticket (by time window)
- *
- * Known mapping (from embed): 1423340928588054621 ↔ message 1423400708769579120 (Ticket: indifferentketchup🍅-claimed-7235).
- */
-const path = require('path');
-const fs = require('fs');
-const { Client, GatewayIntentBits } = require('discord.js');
-
-require('dotenv').config({ path: path.join(__dirname, '../.env') });
-require('dotenv').config({ path: path.join(__dirname, '../../.env') });
-
-const TOKEN = process.env.MEMBER_BOT_TOKEN || process.env.DISCORD_BOT_TOKEN;
-const TRANSCRIPT_CHANNEL_ID = '1335424071227281520';
-const METRICS_CSV = path.join(__dirname, '../../Discord Ticket Transcripts/transcript_metrics_per_ticket.csv');
-
-function getTicketNameFromEmbed(emb) {
-  const f = emb.fields?.find((x) => x.name && x.name.toLowerCase().includes('ticket name'));
-  return f ? f.value.trim() : null;
-}
-
-async function fetchTranscriptMessages(client, limit = 100) {
-  const channel = await client.channels.fetch(TRANSCRIPT_CHANNEL_ID).catch(() => null);
-  if (!channel) return [];
-  const cap = Math.min(limit, 100); // Discord API max 100 per request
-  const messages = await channel.messages.fetch({ limit: cap });
-  const out = [];
-  for (const [, m] of messages) {
-    const emb = m.embeds?.[0];
-    const ticketName = emb ? getTicketNameFromEmbed(emb) : null;
-    out.push({
-      messageId: m.id,
-      created: m.createdAt ? m.createdAt.toISOString() : m.createdTimestamp,
-      createdTs: m.createdTimestamp,
-      ticketName: ticketName || '',
-    });
-  }
-  out.sort((a, b) => b.createdTs - a.createdTs);
-  return out;
-}
-
-function loadMetricsCsv() {
-  if (!fs.existsSync(METRICS_CSV)) return [];
-  const text = fs.readFileSync(METRICS_CSV, 'utf8');
-  const lines = text.split(/\r?\n/).filter((l) => l.trim());
-  const header = lines[0].split(',');
-  const ticketIdIdx = header.indexOf('ticket_id');
-  const lastTsIdx = header.indexOf('last_message_ts');
-  if (ticketIdIdx === -1 || lastTsIdx === -1) return [];
-  const rows = [];
-  for (let i = 1; i < lines.length; i++) {
-    const parts = lines[i].split(',');
-    const ticketId = parts[ticketIdIdx];
-    const lastTs = parseInt(parts[lastTsIdx], 10);
-    if (!ticketId || !ticketId.includes('_')) continue;
-    const channelId = ticketId.split('_')[1];
-    if (channelId && !isNaN(lastTs)) rows.push({ ticketId, channelId, last_message_ts: lastTs });
-  }
-  return rows;
-}
-
-async function main() {
-  const cmd = process.argv[2];
-  const arg = process.argv[3];
-
-  if (!TOKEN) {
-    console.error('No bot token');
-    process.exit(1);
-  }
-
-  const client = new Client({
-    intents: [GatewayIntentBits.Guilds, GatewayIntentBits.GuildMessages],
-  });
-
-  await new Promise((resolve, reject) => {
-    client.once('ready', resolve);
-    client.login(TOKEN).catch(reject);
-  });
-
-  try {
-    if (cmd === 'list') {
-      const limit = Math.min(parseInt(arg, 10) || 100, 100);
-      const list = await fetchTranscriptMessages(client, limit);
-      console.log('transcript_message_id,created_iso,ticket_name');
-      list.forEach((r) => console.log([r.messageId, r.created, r.ticketName].map((c) => `"${String(c).replace(/"/g, '""')}"`).join(',')));
-      return;
-    }
-
-    if (cmd === 'find' && arg) {
-      const channelId = arg.trim();
-      const metrics = loadMetricsCsv();
-      const row = metrics.find((r) => r.channelId === channelId);
-      const closeTs = row ? row.last_message_ts : null;
-      const list = await fetchTranscriptMessages(client, 100);
-      const windowMs = 2 * 60 * 60 * 1000; // ±2 hours
-      const candidates = closeTs
-        ? list.filter((r) => Math.abs(r.createdTs - closeTs) <= windowMs)
-        : list.slice(0, 20);
-      console.log('Batch ticket channelId:', channelId);
-      if (row) console.log('Ticket close time (last_message_ts):', closeTs, new Date(closeTs).toISOString());
-      console.log('Transcript channel messages (candidates by time or recent):');
-      candidates.forEach((r) => {
-        const delta = closeTs != null ? (r.createdTs - closeTs) / 60000 : null;
-        console.log('  ', r.messageId, r.created, r.ticketName || '(no name)', delta != null ? `delta ${delta.toFixed(0)} min` : '');
-      });
-      return;
-    }
-
-    console.log('Usage: node scripts/map-batch-to-transcript.js list [limit]');
-    console.log('       node scripts/map-batch-to-transcript.js find <channelId>');
-  } finally {
-    client.destroy();
-  }
-}
-
-main().catch((e) => {
-  console.error(e);
-  process.exit(1);
-});

services/chatAlertChecker.js

@@ -1,98 +0,0 @@
-/**
- * Chat monitoring — tracks unresponded messages in configured channels
- * and alerts staff when thresholds are crossed.
- */
-const { EmbedBuilder } = require('discord.js');
-const { CONFIG, parseThresholdString } = require('../config');
-const { shouldFireCooldownEscalating, clearEscalating } = require('./patternStore');
-const { enqueueSend } = require('./channelQueue');
-const { assertKeysRegistered } = require('./notificationRegistry');
-const { isEnabled } = require('./notificationEnabled');
-
-const CHAT_ALERT_KEYS = ['chat_messages', 'chat_time'];
-assertKeysRegistered('chatAlertChecker', CHAT_ALERT_KEYS);
-
-// channelId → { lastStaffMessageAt, unrespondedCount, lastAlertAt }
-const chatState = new Map();
-const chatMessageThresholdsMs = (CONFIG.NOTIFICATION_THRESHOLDS?.chat_messages || [])
-  .map(parseThresholdString)
-  .filter(n => Number.isFinite(n) && n > 0);
-const chatTimeThresholdsMs = (CONFIG.NOTIFICATION_THRESHOLDS?.chat_time || [])
-  .map(parseThresholdString)
-  .filter(n => Number.isFinite(n) && n > 0);
-
-function initChatMonitoring(client) {
-  for (const channelId of CONFIG.CHAT_ALERT_CHANNEL_IDS) {
-    chatState.set(channelId, {
-      lastStaffMessageAt: new Date(),
-      unrespondedCount: 0,
-      lastAlertAt: null
-    });
-  }
-}
-
-function isStaff(member) {
-  if (!member?.roles?.cache) return false;
-  if (CONFIG.ROLE_ID_TO_PING && member.roles.cache.has(CONFIG.ROLE_ID_TO_PING)) return true;
-  const additional = CONFIG.ADDITIONAL_STAFF_ROLES || [];
-  return additional.some(roleId => member.roles.cache.has(roleId));
-}
-
-async function handleChatMessage(msg, client) {
-  if (msg.author.bot) return;
-  if (!chatState.has(msg.channel.id)) return;
-
-  const state = chatState.get(msg.channel.id);
-  if (isStaff(msg.member)) {
-    state.lastStaffMessageAt = new Date();
-    state.unrespondedCount = 0;
-    clearEscalating(`chat:messages:${msg.channel.id}`);
-    clearEscalating(`chat:time:${msg.channel.id}`);
-  } else {
-    state.unrespondedCount++;
-  }
-}
-
-async function runChatAlertChecks(client) {
-  const alertChannelId = CONFIG.ALL_STAFF_CHAT_ALERT_CHANNEL_ID;
-  if (!alertChannelId || !client) return;
-
-  for (const [channelId, state] of chatState) {
-    // Message count threshold
-    if (isEnabled('chat_messages') && state.unrespondedCount >= CONFIG.CHAT_ALERT_MESSAGE_COUNT) {
-      const cooldownKey = `chat:messages:${channelId}`;
-      if (shouldFireCooldownEscalating(cooldownKey, chatMessageThresholdsMs) !== null) {
-        const embed = new EmbedBuilder()
-          .setTitle('Chat needs attention')
-          .setDescription(`<#${channelId}> has ${state.unrespondedCount} unresponded messages.`)
-          .setColor(0xFF8800)
-          .setTimestamp();
-        try {
-          const alertChan = await client.channels.fetch(alertChannelId);
-          const content = CONFIG.SURGE_ROLE_ID ? `<@&${CONFIG.SURGE_ROLE_ID}>` : undefined;
-          if (alertChan) await enqueueSend(alertChan, { content, embeds: [embed] });
-        } catch (_) {}
-      }
-    }
-
-    // Time threshold
-    const hoursSinceStaff = (Date.now() - state.lastStaffMessageAt.getTime()) / 3600000;
-    if (isEnabled('chat_time') && hoursSinceStaff >= CONFIG.CHAT_ALERT_HOURS_WITHOUT_RESPONSE && state.unrespondedCount > 0) {
-      const cooldownKey = `chat:time:${channelId}`;
-      if (shouldFireCooldownEscalating(cooldownKey, chatTimeThresholdsMs) !== null) {
-        const embed = new EmbedBuilder()
-          .setTitle('Chat without staff response')
-          .setDescription(`<#${channelId}> has had no staff response for ${Math.floor(hoursSinceStaff)} hour(s) with ${state.unrespondedCount} pending message(s).`)
-          .setColor(0xFF8800)
-          .setTimestamp();
-        try {
-          const alertChan = await client.channels.fetch(alertChannelId);
-          const content = CONFIG.SURGE_ROLE_ID ? `<@&${CONFIG.SURGE_ROLE_ID}>` : undefined;
-          if (alertChan) await enqueueSend(alertChan, { content, embeds: [embed] });
-        } catch (_) {}
-      }
-    }
-  }
-}
-
-module.exports = { initChatMonitoring, handleChatMessage, runChatAlertChecks };

services/configSchema.js

@@ -27,17 +27,12 @@ const ALLOWED_CONFIG_KEYS = new Set([
   'EMAIL_ESCALATED3_CHANNEL_ID', 'DISCORD_ESCALATED3_CHANNEL_ID',
   // Roles and staff
   'ROLE_ID_TO_PING', 'ROLE_TO_PING_ID', 'ADDITIONAL_STAFF_ROLES', 'BLACKLISTED_ROLES',
-  'STAFF_IDS', 'ADMIN_ID', 'STAFF_EMOJIS', 'CLAIMER_EMOJI_FALLBACK',
+  'ADMIN_ID',
   // Channel IDs
   'TRANSCRIPT_CHANNEL_ID', 'LOGGING_CHANNEL_ID', 'DEBUGGING_CHANNEL_ID',
-  'BACKUP_EXPORT_CHANNEL_ID', 'ACCOUNT_INFO_CHANNEL_ID', 'DISCORD_CHANNEL_ID',
+  'BACKUP_EXPORT_CHANNEL_ID', 'DISCORD_CHANNEL_ID',
   'GMAIL_LOG_CHANNEL_ID', 'AUTOMATION_LOG_CHANNEL_ID', 'RENAME_LOG_CHANNEL_ID',
   'SECURITY_LOG_CHANNEL_ID', 'SYSTEM_LOG_CHANNEL_ID',
-  'ALL_STAFF_CHANNEL_ID', 'ALL_STAFF_CHAT_ALERT_CHANNEL_ID',
-  'STAFF_NOTIFICATION_CATEGORY_ID',
-  // Pattern channel IDs
-  'USER_PATTERNS_CHANNEL_ID', 'GAME_PATTERNS_CHANNEL_ID', 'TAG_PATTERNS_CHANNEL_ID',
-  'ESCALATION_PATTERNS_CHANNEL_ID', 'STAFF_PATTERNS_CHANNEL_ID', 'COMBINED_PATTERNS_CHANNEL_ID',
   // Messages and labels
   'ESCALATION_MESSAGE', 'TICKET_CLOSE_SUBJECT_PREFIX', 'TICKET_CLOSE_MESSAGE', 'TICKET_CLOSE_SIGNATURE',
   'DISCORD_CLOSE_MESSAGE', 'DISCORD_TRANSCRIPT_MESSAGE', 'DISCORD_AUTO_CLOSE_MESSAGE',
@@ -48,36 +43,17 @@ const ALLOWED_CONFIG_KEYS = new Set([
   'LOGO_URL', 'SUPPORT_NAME', 'EMAIL_SIGNATURE', 'GAME_LIST',
   // Toggles
   'AUTO_CLOSE_ENABLED', 'AUTO_CLOSE_AFTER_HOURS', 'AUTO_UNCLAIM_ENABLED', 'AUTO_UNCLAIM_AFTER_HOURS',
-  'CLAIM_TIMEOUT_ENABLED', 'CLAIM_TIMEOUT_HOURS', 'ALLOW_CLAIM_OVERWRITE',
+  'ALLOW_CLAIM_OVERWRITE',
   'REMINDER_ENABLED', 'REMINDER_AFTER_HOURS', 'PRIORITY_ENABLED', 'DEFAULT_PRIORITY',
   'STAFF_THREAD_ENABLED', 'STAFF_THREAD_NAME', 'STAFF_THREAD_AUTO_ADD_ROLE', 'STAFF_THREAD_ROLE_ID',
   'PIN_INITIAL_MESSAGE_ENABLED', 'PIN_ESCALATION_MESSAGE_ENABLED', 'PIN_SUPPRESS_SYSTEM_MESSAGE',
-  'STAFF_DND_COUNTS_AS_AVAILABLE',
   // Limits and thresholds
   'GLOBAL_TICKET_LIMIT', 'TICKET_LIMIT_PER_CATEGORY',
   'RATE_LIMIT_TICKETS_PER_USER', 'RATE_LIMIT_WINDOW_MINUTES',
   'FORCE_CLOSE_TIMER_SECONDS', 'GMAIL_POLL_INTERVAL_SECONDS',
   // Embed colors
   'EMBED_COLOR_OPEN', 'EMBED_COLOR_CLOSED', 'EMBED_COLOR_CLAIMED', 'EMBED_COLOR_ESCALATED', 'EMBED_COLOR_INFO',
-  'PRIORITY_HIGH_EMOJI', 'PRIORITY_MEDIUM_EMOJI', 'PRIORITY_LOW_EMOJI',
+  'PRIORITY_HIGH_EMOJI', 'PRIORITY_MEDIUM_EMOJI', 'PRIORITY_LOW_EMOJI'
-  // Pattern thresholds
-  'PATTERN_USER_TICKET_THRESHOLD', 'PATTERN_GAME_TICKET_THRESHOLD',
-  'PATTERN_STAFF_STALE_PING_THRESHOLD', 'PATTERN_ESCALATION_THRESHOLD',
-  'PATTERN_RAPID_CLOSE_SECONDS', 'PATTERN_UNCLAIMED_HOURS', 'PATTERN_CHECK_INTERVAL_MINUTES',
-  // Surge settings
-  'SURGE_ROLE_ID', 'SURGE_TICKET_COUNT', 'SURGE_TICKET_WINDOW_MINUTES',
-  'SURGE_GAME_TICKET_COUNT', 'SURGE_GAME_TICKET_WINDOW_MINUTES',
-  'SURGE_STALE_COUNT', 'SURGE_STALE_HOURS',
-  'SURGE_NEEDS_RESPONSE_COUNT', 'SURGE_NEEDS_RESPONSE_HOURS',
-  'SURGE_UNCLAIMED_COUNT', 'SURGE_UNCLAIMED_MINUTES', 'SURGE_TIER3_UNCLAIMED_MINUTES',
-  'SURGE_COOLDOWN_MINUTES', 'SURGE_NO_STAFF_COOLDOWN_MINUTES', 'SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD',
-  // Chat alerts
-  'CHAT_ALERT_CHANNEL_IDS', 'CHAT_ALERT_MESSAGE_COUNT',
-  'CHAT_ALERT_HOURS_WITHOUT_RESPONSE', 'CHAT_ALERT_COOLDOWN_MINUTES',
-  // Notification thresholds
-  'NOTIFICATION_THRESHOLDS_JSON', 'UNCLAIMED_REMINDER_THRESHOLDS',
-  // Notification enable state (Phase 9)
-  'NOTIFICATION_ENABLED_JSON', 'NOTIFICATIONS_MASTER_ENABLED'
 ]);
 
 // ---------- Regex primitives ----------
@@ -207,13 +183,9 @@ const VALIDATORS = {
 
 function inferType(key) {
   // 1. Explicit overrides
-  if (key === 'NOTIFICATION_THRESHOLDS_JSON') return 'json';
-  if (key === 'NOTIFICATION_ENABLED_JSON') return 'json';
-  if (key === 'NOTIFICATIONS_MASTER_ENABLED') return 'boolean';
   if (key === 'LOGO_URL') return 'url';
   if (/_EMAIL$/.test(key)) return 'email';
   if (key.includes('COLOR')) return 'hex_color';
-  if (/_EMOJIS$/.test(key)) return 'string_or_json';
   // ROLE_ID_TO_PING has _ID mid-key — standard _ID$ pattern misses it.
   if (key === 'ROLE_ID_TO_PING') return 'discord_id';
 

services/gmail.js

@@ -84,7 +84,7 @@ async function sendTicketClosedEmail(ticket, discordDisplayName) {
     const safeLogoUrl = escapeHtml(CONFIG.LOGO_URL || '');
     const safeSignature = escapeHtml(CONFIG.SIGNATURE || '').replace(/\n/g, '<br>');
     const safeCloseMessage = escapeHtml(CONFIG.TICKET_CLOSE_MESSAGE || '').replace(/\n/g, '<br>');
-    const safeCloseSignature = escapeHtml(CONFIG.TICKET_CLOSE_SIGNATURE || CONFIG.EMAIL_SIGNATURE || '').replace(/\n/g, '<br>');
+    const safeCloseSignature = escapeHtml(CONFIG.TICKET_CLOSE_SIGNATURE || '').replace(/\n/g, '<br>');
     const htmlBody = `
       <div style="font-family: sans-serif; font-size: 14px; color: #333;">
         <p><strong>From:</strong> ${serverDisplayName} on Discord</p>
@@ -185,7 +185,7 @@ async function sendTicketNotificationEmail(ticket, subjectLine, messageBody, fro
   const safeSignature = escapeHtml(CONFIG.SIGNATURE || '').replace(/\n/g, '<br>');
   const serverDisplayName = label;
   const safeCloseMessage = safeBody;
-  const safeCloseSignature = escapeHtml(CONFIG.TICKET_CLOSE_SIGNATURE || CONFIG.EMAIL_SIGNATURE || '').replace(/\n/g, '<br>');
+  const safeCloseSignature = escapeHtml(CONFIG.TICKET_CLOSE_SIGNATURE || '').replace(/\n/g, '<br>');
   const htmlBody = `
     <div style="font-family: sans-serif; font-size: 14px; color: #333;">
       <p><strong>From:</strong> ${serverDisplayName} on Discord</p>

services/notificationEnabled.js

@@ -1,102 +0,0 @@
-/**
- * Canonical enable/disable state accessor for per-alert notifications.
- *
- * State lives in two CONFIG keys:
- *   - NOTIFICATIONS_MASTER_ENABLED (boolean) — global kill switch
- *   - NOTIFICATION_ENABLED_JSON     (JSON string → flat { [key]: boolean })
- *
- * Defaults: master off, every key off. Unknown keys in the JSON are ignored
- * on read (registry is the source of truth); keys missing from the JSON are
- * treated as false. Master off short-circuits every read — isEnabled never
- * returns true when master is off, so checkers bail without logs or metrics.
- *
- * Setters mutate CONFIG in memory and return the new value so the caller can
- * persist it via configPersistence.applyConfigUpdates. .env writes happen
- * there so schema validation and partial-success semantics stay consistent.
- */
-'use strict';
-
-const { CONFIG } = require('../config');
-const { REGISTRY } = require('./notificationRegistry');
-
-function parseState() {
-  const raw = CONFIG.NOTIFICATION_ENABLED_JSON;
-  if (raw === undefined || raw === null || raw === '') return {};
-  if (typeof raw === 'object' && !Array.isArray(raw)) return raw;
-  try {
-    const parsed = JSON.parse(String(raw));
-    if (parsed && typeof parsed === 'object' && !Array.isArray(parsed)) return parsed;
-  } catch (_) {}
-  return {};
-}
-
-function isMasterOn() {
-  const v = CONFIG.NOTIFICATIONS_MASTER_ENABLED;
-  return v === true || v === 'true';
-}
-
-function isEnabled(alertKey) {
-  if (!isMasterOn()) return false;
-  const state = parseState();
-  return state[alertKey] === true;
-}
-
-function isCategoryEnabled(category) {
-  if (!isMasterOn()) return false;
-  const entries = REGISTRY[category];
-  if (!Array.isArray(entries) || entries.length === 0) return false;
-  const state = parseState();
-  return entries.every(e => state[e.key] === true);
-}
-
-function getAllState() {
-  const state = parseState();
-  const perKey = {};
-  for (const entries of Object.values(REGISTRY)) {
-    if (!Array.isArray(entries)) continue;
-    for (const e of entries) {
-      perKey[e.key] = state[e.key] === true;
-    }
-  }
-  return { master: isMasterOn(), perKey };
-}
-
-function serialize(state) {
-  const ordered = {};
-  Object.keys(state).sort().forEach(k => { ordered[k] = state[k] === true; });
-  return JSON.stringify(ordered);
-}
-
-function setKeyEnabled(key, enabled) {
-  const state = parseState();
-  state[String(key)] = enabled === true;
-  const json = serialize(state);
-  CONFIG.NOTIFICATION_ENABLED_JSON = json;
-  return json;
-}
-
-function setCategoryEnabled(category, enabled) {
-  const state = parseState();
-  const entries = REGISTRY[category];
-  if (Array.isArray(entries)) {
-    for (const e of entries) state[e.key] = enabled === true;
-  }
-  const json = serialize(state);
-  CONFIG.NOTIFICATION_ENABLED_JSON = json;
-  return json;
-}
-
-function setMasterEnabled(enabled) {
-  const value = enabled === true;
-  CONFIG.NOTIFICATIONS_MASTER_ENABLED = value;
-  return value;
-}
-
-module.exports = {
-  isEnabled,
-  isCategoryEnabled,
-  getAllState,
-  setKeyEnabled,
-  setCategoryEnabled,
-  setMasterEnabled
-};

services/notificationRegistry.js

@@ -1,214 +0,0 @@
-/**
- * Canonical notification alert registry.
- *
- * Single source of truth for the 32 registered alert keys across surgeChecker,
- * patternChecker, staffNotifications, and chatAlertChecker. Consumed by:
- *   - the checker services (startup drift-check, Phase 9 enable gating)
- *   - routes/internalApi.js GET /notifications/alerts
- *   - settings-site UI (via proxied /api/notifications/alerts, with fallback)
- *
- * Not covered here (intentionally fallback-only in the UI):
- *   - rapid_t2_t3 — uses count-milestone firing, not shouldFire()
- *
- * `windowType` is the reset window used by shouldFire() for pattern keys
- * (today/week/month). For surge, unclaimed, and chat, firing is
- * cooldown-escalating rather than window-based, so windowType is null.
- */
-
-const REGISTRY = Object.freeze({
-  surge: Object.freeze([
-    Object.freeze({
-      key: 'surge_tickets',
-      description: 'Fires when total active ticket volume exceeds configured surge thresholds, signaling broad queue pressure that needs staffing attention.',
-      windowType: null
-    }),
-    Object.freeze({
-      key: 'surge_game',
-      description: 'Fires when one game accumulates tickets unusually fast within the configured window, indicating a localized incident that should be triaged.',
-      windowType: null
-    }),
-    Object.freeze({
-      key: 'surge_stale',
-      description: 'Fires when too many tickets stay unresolved past the stale-time threshold, prompting staff to clear aging backlog.',
-      windowType: null
-    }),
-    Object.freeze({
-      key: 'surge_needs_response',
-      description: 'Fires when tickets needing a staff reply exceed count and age limits, indicating response latency is building.',
-      windowType: null
-    }),
-    Object.freeze({
-      key: 'surge_unclaimed',
-      description: 'Fires when the unclaimed queue crosses configured count/age thresholds, signaling ownership gaps that need pickup.',
-      windowType: null
-    }),
-    Object.freeze({
-      key: 'surge_tier3_unclaimed',
-      description: "Fires when Tier 3 tickets have been sitting unclaimed past each threshold. Escalating intervals prevent spam while ensuring critical tickets don't go unnoticed.",
-      windowType: null
-    }),
-    Object.freeze({
-      key: 'surge_no_staff',
-      description: 'Fires when open-ticket load is high while no staff are detected as available, prompting immediate coverage.',
-      windowType: null
-    })
-  ]),
-
-  patterns: Object.freeze([
-    Object.freeze({
-      key: 'user_tickets',
-      description: 'Detects users opening unusually high ticket counts in the active window, suggesting repeat-issue or abuse patterns.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'user_reopen',
-      description: 'Detects users who repeatedly reopen or recreate issues after closure, signaling unresolved root-cause patterns.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'user_crossgame',
-      description: 'Detects users reporting similar issues across multiple games in a short period, indicating broader account-level impact.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'game_surge',
-      description: 'Detects game-specific ticket spikes crossing thresholds in the pattern window, signaling service instability for that title.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'game_backlog',
-      description: 'Detects games accumulating unresolved backlog above threshold, implying triage capacity is lagging for that queue.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'game_resolution',
-      description: 'Detects unusual drops in resolution rate for a game, indicating tickets are staying open longer than expected.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'game_spike',
-      description: 'Detects abrupt short-window jumps in ticket volume for a game, flagging incidents that may need escalation.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'tag_top',
-      description: 'Detects tag frequency leaders above threshold so recurring issue types can be prioritized for fixes or macros.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'tag_escalation',
-      description: 'Detects tags with unusually high escalation rates, indicating categories that routinely require higher-tier handling.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'untagged_closes',
-      description: 'Detects elevated counts of closed tickets without tags, prompting cleanup to preserve reporting quality.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'tag_game_corr',
-      description: 'Detects strong tag-to-game concentration patterns, highlighting issue types tightly linked to specific games.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'user_esc',
-      description: 'Detects users whose tickets escalate unusually often, implying complex cases that may need proactive follow-up.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'game_esc_rate',
-      description: 'Detects games with escalating ticket-rate thresholds exceeded, signaling deeper technical issues for that title.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'staff_no_close',
-      description: 'Detects staff with prolonged periods of claims but few closes, suggesting overloaded ownership or stuck work.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'staff_overloaded',
-      description: 'Detects staff carrying ticket loads beyond threshold, indicating balancing or reassignment may be needed.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'staff_stale',
-      description: 'Detects staff-owned tickets aging beyond stale limits, prompting review and unblock actions.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'staff_transfer_rate',
-      description: 'Detects unusually high transfer/reassignment rates by staff, signaling ownership churn that may hurt throughput.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'staff_esc',
-      description: 'Detects staff escalation counts above threshold, highlighting where extra support or training may be needed.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'staff_game_esc',
-      description: 'Detects high escalation concentration for specific staff/game combinations, indicating targeted expertise gaps.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'game_tag_spike',
-      description: 'Detects sudden spikes of specific tags within a game, flagging focused incident signatures.',
-      windowType: 'today'
-    }),
-    Object.freeze({
-      key: 'overnight_gap',
-      description: 'Detects recurring unattended overnight windows with active demand, suggesting staffing coverage gaps.',
-      windowType: 'week'
-    }),
-    Object.freeze({
-      key: 'staff_always_esc',
-      description: 'Detects staff whose handled tickets escalate at consistently high rates, implying sustained tier-fit issues.',
-      windowType: 'month'
-    })
-  ]),
-
-  unclaimed: Object.freeze([
-    Object.freeze({
-      key: 'unclaimed_reminder',
-      description: 'Reminds all staff notification channels about unclaimed tickets. Thresholds are per-ticket age — each threshold fires once per ticket and resets on escalation.',
-      windowType: null
-    })
-  ]),
-
-  chat: Object.freeze([
-    Object.freeze({
-      key: 'chat_messages',
-      description: 'Fires when pending user message volume in monitored chat channels crosses configured count thresholds without staff replies.',
-      windowType: null
-    }),
-    Object.freeze({
-      key: 'chat_time',
-      description: 'Fires when a monitored chat channel has had no staff response for the given duration with pending user messages. Resets when staff responds.',
-      windowType: null
-    })
-  ])
-});
-
-const ALL_KEYS = Object.freeze([
-  ...REGISTRY.surge.map(e => e.key),
-  ...REGISTRY.patterns.map(e => e.key),
-  ...REGISTRY.unclaimed.map(e => e.key),
-  ...REGISTRY.chat.map(e => e.key)
-]);
-
-const ALL_KEYS_SET = new Set(ALL_KEYS);
-
-/**
- * Throws if any of `keys` is not in the registry. Call at module load from
- * each checker that references registry keys so drift fails fast.
- */
-function assertKeysRegistered(moduleName, keys) {
-  const missing = keys.filter(k => !ALL_KEYS_SET.has(k));
-  if (missing.length > 0) {
-    throw new Error(
-      `[notificationRegistry] ${moduleName} references keys not in REGISTRY: ${missing.join(', ')}`
-    );
-  }
-}
-
-module.exports = { REGISTRY, ALL_KEYS, assertKeysRegistered };

services/patternChecker.js

@@ -1,587 +0,0 @@
-/**
- * Pattern detection — scheduled checks that analyze ticket trends and post
- * alerts to dedicated Discord channels.
- */
-const { EmbedBuilder } = require('discord.js');
-const { CONFIG, parseThresholdString } = require('../config');
-const { mongoose } = require('../db-connection');
-const { getAll, get, shouldFireThreshold, onWeeklyReset } = require('./patternStore');
-const { enqueueSend } = require('./channelQueue');
-const { assertKeysRegistered } = require('./notificationRegistry');
-const { isEnabled } = require('./notificationEnabled');
-
-// Alert keys this module fires via shouldFire()/standard threshold path.
-// rapid_t2_t3 is intentionally excluded — it uses count-milestone firing below
-// via firedCountMilestones, not the shouldFire() pipeline, so it is not part
-// of the notification registry.
-const PATTERN_ALERT_KEYS = [
-  'user_tickets', 'user_reopen', 'user_crossgame',
-  'game_surge', 'game_backlog', 'game_resolution', 'game_spike',
-  'tag_top', 'tag_escalation', 'untagged_closes', 'tag_game_corr',
-  'user_esc', 'game_esc_rate',
-  'staff_no_close', 'staff_overloaded', 'staff_stale', 'staff_transfer_rate',
-  'staff_esc', 'staff_game_esc',
-  'game_tag_spike', 'overnight_gap', 'staff_always_esc'
-];
-assertKeysRegistered('patternChecker', PATTERN_ALERT_KEYS);
-
-const Ticket = mongoose.model('Ticket');
-
-// rapid_t2_t3 count milestone state (cleared weekly)
-const firedCountMilestones = new Map();
-onWeeklyReset(() => firedCountMilestones.clear());
-
-// --- Helpers ---
-
-function buildEmbed(title, description, color = 0xFFAA00) {
-  return new EmbedBuilder()
-    .setTitle(title)
-    .setDescription(String(description).slice(0, 4000))
-    .setColor(color)
-    .setTimestamp();
-}
-
-async function postPattern(client, channelConfigKey, embed) {
-  const channelId = CONFIG[channelConfigKey];
-  if (!channelId || !client) return;
-  try {
-    const channel = await client.channels.fetch(channelId);
-    if (channel) await enqueueSend(channel, { embeds: [embed] });
-  } catch (_) {}
-}
-
-function getWindowStartMs(windowType) {
-  if (windowType === 'today') {
-    const start = new Date();
-    start.setHours(0, 0, 0, 0);
-    return start.getTime();
-  }
-  if (windowType === 'week') return getThisWeekStart().getTime();
-  if (windowType === 'month') {
-    const start = new Date();
-    start.setDate(1);
-    start.setHours(0, 0, 0, 0);
-    return start.getTime();
-  }
-  return Date.now();
-}
-
-function shouldFire(alertKey, key, windowType) {
-  const rawThresholds = (CONFIG.NOTIFICATION_THRESHOLDS && CONFIG.NOTIFICATION_THRESHOLDS[alertKey]) || [];
-  const thresholds = rawThresholds
-    .map(parseThresholdString)
-    .filter(n => Number.isFinite(n) && n >= 0);
-  if (thresholds.length === 0) return false;
-
-  const ageMs = Date.now() - getWindowStartMs(windowType);
-  return shouldFireThreshold(key, ageMs, thresholds, windowType) !== null;
-}
-
-function getThisWeekStart() {
-  const now = new Date();
-  const day = now.getDay();
-  const diff = day === 0 ? 6 : day - 1;
-  const monday = new Date(now);
-  monday.setDate(now.getDate() - diff);
-  monday.setHours(0, 0, 0, 0);
-  return monday;
-}
-
-// --- Check functions ---
-
-async function checkUserPatterns(client) {
-  // Surge: users with tickets >= threshold today
-  const todayCounts = getAll('user_tickets', 'today');
-  for (const [userId, count] of todayCounts) {
-    if (count >= CONFIG.PATTERN_USER_TICKET_THRESHOLD) {
-      const key = `user_tickets:${userId}:today`;
-      if (isEnabled('user_tickets') && shouldFire('user_tickets', key, 'today')) {
-        postPattern(client, 'USER_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Repeat ticket user',
-          `User \`${userId}\` created ${count} tickets today (threshold: ${CONFIG.PATTERN_USER_TICKET_THRESHOLD}).`,
-          0xFFAA00
-        ));
-      }
-    }
-  }
-
-  // Reopens this week
-  const since = new Date(Date.now() - 7 * 24 * 60 * 60 * 1000);
-  try {
-    const reopens = await Ticket.aggregate([
-      { $match: { reopenedAt: { $gte: since } } },
-      { $group: { _id: '$senderEmail', count: { $sum: 1 } } },
-      { $match: { count: { $gte: 2 } } }
-    ]);
-    for (const r of reopens) {
-      const key = `user_reopen:${r._id}:week`;
-      if (isEnabled('user_reopen') && shouldFire('user_reopen', key, 'week')) {
-        postPattern(client, 'USER_PATTERNS_CHANNEL_ID', buildEmbed(
-          'High reopen rate',
-          `${r._id} reopened tickets ${r.count}x this week`,
-          0xFFAA00
-        ));
-      }
-    }
-  } catch (_) {}
-
-  // Cross-game: users with tickets across 3+ games this week
-  try {
-    const crossGame = await Ticket.aggregate([
-      { $match: { createdAt: { $gte: since }, status: { $ne: 'closed' } } },
-      { $group: { _id: '$senderEmail', games: { $addToSet: '$game' } } },
-      { $match: { 'games.2': { $exists: true } } }
-    ]);
-    for (const c of crossGame) {
-      const key = `user_crossgame:${c._id}:week`;
-      if (isEnabled('user_crossgame') && shouldFire('user_crossgame', key, 'week')) {
-        postPattern(client, 'USER_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Cross-game user',
-          `${c._id} has tickets across ${c.games.length} games: ${c.games.filter(Boolean).join(', ')}`,
-          0x00AAFF
-        ));
-      }
-    }
-  } catch (_) {}
-}
-
-async function checkGamePatterns(client) {
-  // Surge: games with tickets >= threshold today
-  const todayCounts = getAll('game_tickets', 'today');
-  for (const [game, count] of todayCounts) {
-    if (count >= CONFIG.PATTERN_GAME_TICKET_THRESHOLD) {
-      const key = `game_surge:${game}:today`;
-      if (isEnabled('game_surge') && shouldFire('game_surge', key, 'today')) {
-        postPattern(client, 'GAME_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Game ticket surge',
-          `**${game}** has ${count} tickets today (threshold: ${CONFIG.PATTERN_GAME_TICKET_THRESHOLD}).`,
-          0xFF6600
-        ));
-      }
-    }
-  }
-
-  // Backlog: unclaimed tickets older than threshold
-  try {
-    const cutoff = new Date(Date.now() - CONFIG.PATTERN_UNCLAIMED_HOURS * 3600000);
-    const backlog = await Ticket.aggregate([
-      { $match: { status: 'open', claimedBy: null, createdAt: { $lte: cutoff } } },
-      { $group: { _id: '$game', count: { $sum: 1 } } },
-      { $match: { count: { $gte: 3 } } }
-    ]);
-    for (const b of backlog) {
-      const gameName = b._id || 'Unknown';
-      const key = `game_backlog:${gameName}:today`;
-      if (isEnabled('game_backlog') && shouldFire('game_backlog', key, 'today')) {
-        postPattern(client, 'GAME_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Game backlog alert',
-          `**${gameName}** has ${b.count} unclaimed tickets older than ${CONFIG.PATTERN_UNCLAIMED_HOURS}h.`,
-          0xFF0000
-        ));
-      }
-    }
-  } catch (_) {}
-
-  // Resolution time trending: this week vs last week
-  try {
-    const thisWeekStart = getThisWeekStart();
-    const lastWeekStart = new Date(thisWeekStart.getTime() - 7 * 24 * 60 * 60 * 1000);
-    const thisWeek = await Ticket.aggregate([
-      { $match: { status: 'closed', closedAt: { $gte: thisWeekStart }, game: { $ne: null } } },
-      { $group: { _id: '$game', avg: { $avg: { $subtract: ['$closedAt', '$createdAt'] } } } }
-    ]);
-    const lastWeek = await Ticket.aggregate([
-      { $match: { status: 'closed', closedAt: { $gte: lastWeekStart, $lt: thisWeekStart }, game: { $ne: null } } },
-      { $group: { _id: '$game', avg: { $avg: { $subtract: ['$closedAt', '$createdAt'] } } } }
-    ]);
-    const lastWeekMap = new Map(lastWeek.map(l => [l._id, l.avg]));
-    for (const tw of thisWeek) {
-      const lw = lastWeekMap.get(tw._id);
-      if (lw && tw.avg > lw * 1.2) {
-        const key = `game_resolution:${tw._id}:week`;
-        if (isEnabled('game_resolution') && shouldFire('game_resolution', key, 'week')) {
-          const twHrs = (tw.avg / 3600000).toFixed(1);
-          const lwHrs = (lw / 3600000).toFixed(1);
-          postPattern(client, 'GAME_PATTERNS_CHANNEL_ID', buildEmbed(
-            'Resolution time increasing',
-            `**${tw._id}**: ${twHrs}h avg this week vs ${lwHrs}h last week (+${((tw.avg / lw - 1) * 100).toFixed(0)}%).`,
-            0xFFAA00
-          ));
-        }
-      }
-    }
-  } catch (_) {}
-
-  // Spike after silence: games with 0 tickets in last 3 days but 3+ today
-  try {
-    const threeDaysAgo = new Date(Date.now() - 3 * 24 * 60 * 60 * 1000);
-    const todayStart = new Date(); todayStart.setHours(0, 0, 0, 0);
-    const recentByGame = await Ticket.aggregate([
-      { $match: { createdAt: { $gte: threeDaysAgo, $lt: todayStart }, game: { $ne: null } } },
-      { $group: { _id: '$game', count: { $sum: 1 } } }
-    ]);
-    const recentGames = new Set(recentByGame.map(r => r._id));
-    for (const [game, count] of todayCounts) {
-      if (count >= 3 && !recentGames.has(game)) {
-        const key = `game_spike:${game}:today`;
-        if (isEnabled('game_spike') && shouldFire('game_spike', key, 'today')) {
-          postPattern(client, 'GAME_PATTERNS_CHANNEL_ID', buildEmbed(
-            'Possible outage',
-            `**${game}**: ${count} tickets today after 0 in the last 3 days.`,
-            0xFF0000
-          ));
-        }
-      }
-    }
-  } catch (_) {}
-}
-
-async function checkTagPatterns(client) {
-  // Most common tag today
-  const todayTags = getAll('tag_usage', 'today');
-  let topTag = null, topCount = 0;
-  for (const [tag, count] of todayTags) {
-    if (count > topCount) { topTag = tag; topCount = count; }
-  }
-  if (topTag && topCount >= 5) {
-    const key = `tag_top:${topTag}:today`;
-    if (isEnabled('tag_top') && shouldFire('tag_top', key, 'today')) {
-      postPattern(client, 'TAG_PATTERNS_CHANNEL_ID', buildEmbed(
-        'Top issue tag today',
-        `**${topTag}** used ${topCount} times today.`,
-        0x00AAFF
-      ));
-    }
-  }
-
-  // Tag→escalation correlation
-  try {
-    const since = new Date(Date.now() - 7 * 24 * 60 * 60 * 1000);
-    const tagEscalations = await Ticket.aggregate([
-      { $match: { createdAt: { $gte: since }, escalationTier: { $gte: 1 }, ticketTag: { $ne: null } } },
-      { $group: { _id: '$ticketTag', count: { $sum: 1 } } },
-      { $match: { count: { $gte: 3 } } }
-    ]);
-    for (const te of tagEscalations) {
-      const key = `tag_escalation:${te._id}:week`;
-      if (isEnabled('tag_escalation') && shouldFire('tag_escalation', key, 'week')) {
-        postPattern(client, 'TAG_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Tag frequently leads to escalation',
-          `**${te._id}**: ${te.count} escalated tickets this week.`,
-          0xFFAA00
-        ));
-      }
-    }
-  } catch (_) {}
-
-  // Untagged closes
-  const untaggedCount = get('untagged_closes', 'total', 'today');
-  if (untaggedCount >= 5) {
-    const key = 'untagged_closes:today';
-    if (isEnabled('untagged_closes') && shouldFire('untagged_closes', key, 'today')) {
-      postPattern(client, 'TAG_PATTERNS_CHANNEL_ID', buildEmbed(
-        'High untagged close rate',
-        `${untaggedCount} tickets closed today without a tag.`,
-        0xFFAA00
-      ));
-    }
-  }
-
-  // Tag↔game correlation: for each tag this week, check if one game dominates
-  const weekTags = getAll('tag_usage', 'week');
-  for (const [tag] of weekTags) {
-    const tagGameCounts = getAll(`tag_game:${tag}`, 'week');
-    let total = 0, maxGame = null, maxCount = 0;
-    for (const [game, count] of tagGameCounts) {
-      total += count;
-      if (count > maxCount) { maxGame = game; maxCount = count; }
-    }
-    if (total >= 5 && maxGame && maxCount / total > 0.8) {
-      const key = `tag_game_corr:${tag}:${maxGame}:week`;
-      if (isEnabled('tag_game_corr') && shouldFire('tag_game_corr', key, 'week')) {
-        postPattern(client, 'COMBINED_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Auto-tagging opportunity',
-          `**${tag}** is ${Math.round(maxCount / total * 100)}% from **${maxGame}** (${maxCount}/${total} this week).`,
-          0x00AAFF
-        ));
-      }
-    }
-  }
-}
-
-async function checkEscalationPatterns(client) {
-  // User escalation rate
-  const userEscalations = getAll('user_escalations', 'week');
-  for (const [user, count] of userEscalations) {
-    if (count >= CONFIG.PATTERN_ESCALATION_THRESHOLD) {
-      const key = `user_esc:${user}:week`;
-      if (isEnabled('user_esc') && shouldFire('user_esc', key, 'week')) {
-        postPattern(client, 'ESCALATION_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Frequent escalation user',
-          `\`${user}\` has ${count} escalated tickets this week (threshold: ${CONFIG.PATTERN_ESCALATION_THRESHOLD}).`,
-          0xFFAA00
-        ));
-      }
-    }
-  }
-
-  // Game escalation rate vs baseline
-  try {
-    const thisWeekStart = getThisWeekStart();
-    const thisWeek = await Ticket.aggregate([
-      { $match: { escalationTier: { $gte: 1 }, createdAt: { $gte: thisWeekStart } } },
-      { $group: { _id: '$game', count: { $sum: 1 } } }
-    ]);
-    const totalThisWeek = await Ticket.countDocuments({ createdAt: { $gte: thisWeekStart } });
-    for (const tw of thisWeek) {
-      if (!tw._id) continue;
-      const gameTotal = await Ticket.countDocuments({ createdAt: { $gte: thisWeekStart }, game: tw._id });
-      if (gameTotal > 0 && tw.count / gameTotal > 0.5) {
-        const key = `game_esc_rate:${tw._id}:week`;
-        if (isEnabled('game_esc_rate') && shouldFire('game_esc_rate', key, 'week')) {
-          postPattern(client, 'ESCALATION_PATTERNS_CHANNEL_ID', buildEmbed(
-            'High escalation rate for game',
-            `**${tw._id}**: ${tw.count}/${gameTotal} tickets escalated (${Math.round(tw.count / gameTotal * 100)}%) this week.`,
-            0xFF6600
-          ));
-        }
-      }
-    }
-  } catch (_) {}
-
-  // Rapid tier 2→3
-  if (!isEnabled('rapid_t2_t3')) return;
-  try {
-    const since = new Date(Date.now() - 7 * 24 * 60 * 60 * 1000);
-    const rapid = await Ticket.find({
-      escalationTier: 2,
-      escalatedAt: { $gte: since }
-    }).lean();
-    // Count tickets where escalation happened very quickly (approximate: check if tier was changed recently)
-    const rapidCount = rapid.length;
-    if (rapidCount >= 3) {
-      const key = 'rapid_t2_t3:week';
-      const rawThresholds = (CONFIG.NOTIFICATION_THRESHOLDS && CONFIG.NOTIFICATION_THRESHOLDS.rapid_t2_t3) || [];
-      const thresholds = rawThresholds
-        .map(parseThresholdString)
-        .filter(n => Number.isFinite(n) && n >= 0)
-        .sort((a, b) => a - b);
-      const firedSet = firedCountMilestones.get(key) || new Set();
-      let shouldNotify = false;
-      for (const threshold of thresholds) {
-        if (rapidCount >= threshold && !firedSet.has(threshold)) {
-          firedSet.add(threshold);
-          shouldNotify = true;
-          break;
-        }
-      }
-      if (shouldNotify) {
-        firedCountMilestones.set(key, firedSet);
-        postPattern(client, 'ESCALATION_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Rapid tier 3 escalations',
-          `${rapidCount} tickets reached tier 3 this week.`,
-          0xFF0000
-        ));
-      }
-    }
-  } catch (_) {}
-}
-
-async function checkStaffPatterns(client) {
-  // Claims without closes
-  const todayClaims = getAll('staff_claims', 'today');
-  for (const [staffId, claims] of todayClaims) {
-    if (claims >= 3 && get('staff_closes', staffId, 'today') === 0) {
-      const key = `staff_no_close:${staffId}:today`;
-      if (isEnabled('staff_no_close') && shouldFire('staff_no_close', key, 'today')) {
-        postPattern(client, 'STAFF_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Claims without closes',
-          `Staff \`${staffId}\` claimed ${claims} tickets today but closed 0.`,
-          0xFFAA00
-        ));
-      }
-    }
-  }
-
-  // Overloaded: open tickets per claimer
-  try {
-    const overloaded = await Ticket.aggregate([
-      { $match: { status: 'open', claimerId: { $ne: null } } },
-      { $group: { _id: '$claimerId', count: { $sum: 1 } } },
-      { $match: { count: { $gte: 5 } } }
-    ]);
-    for (const o of overloaded) {
-      const key = `staff_overloaded:${o._id}:today`;
-      if (isEnabled('staff_overloaded') && shouldFire('staff_overloaded', key, 'today')) {
-        postPattern(client, 'STAFF_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Staff overloaded',
-          `Staff \`${o._id}\` has ${o.count} open claimed tickets.`,
-          0xFF6600
-        ));
-      }
-    }
-  } catch (_) {}
-
-  // Stale ping threshold
-  const stalePings = getAll('staff_stale_pings', 'today');
-  for (const [staffId, count] of stalePings) {
-    if (count >= CONFIG.PATTERN_STAFF_STALE_PING_THRESHOLD) {
-      const key = `staff_stale:${staffId}:today`;
-      if (isEnabled('staff_stale') && shouldFire('staff_stale', key, 'today')) {
-        postPattern(client, 'STAFF_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Staff stale ping threshold',
-          `Staff \`${staffId}\` received ${count} stale pings today.`,
-          0xFFAA00
-        ));
-      }
-    }
-  }
-
-  // Transfer rate
-  const todayTransfers = getAll('staff_transfers', 'today');
-  for (const [staffId, transfers] of todayTransfers) {
-    const claims = get('staff_claims', staffId, 'today');
-    if (claims > 0 && transfers >= claims) {
-      const key = `staff_transfer_rate:${staffId}:today`;
-      if (isEnabled('staff_transfer_rate') && shouldFire('staff_transfer_rate', key, 'today')) {
-        postPattern(client, 'STAFF_PATTERNS_CHANNEL_ID', buildEmbed(
-          'High transfer rate',
-          `Staff \`${staffId}\` transferred ${transfers}/${claims} claimed tickets today.`,
-          0xFFAA00
-        ));
-      }
-    }
-  }
-
-  // Escalations per staff
-  const weekEscalations = getAll('staff_escalations', 'week');
-  for (const [staffId, count] of weekEscalations) {
-    if (count >= CONFIG.PATTERN_ESCALATION_THRESHOLD) {
-      const key = `staff_esc:${staffId}:week`;
-      if (isEnabled('staff_esc') && shouldFire('staff_esc', key, 'week')) {
-        postPattern(client, 'STAFF_PATTERNS_CHANNEL_ID', buildEmbed(
-          'Staff frequent escalator',
-          `Staff \`${staffId}\` escalated ${count} tickets this week.`,
-          0xFFAA00
-        ));
-      }
-    }
-  }
-}
-
-async function checkCombinedPatterns(client) {
-  // Staff+game escalation correlation
-  const weekEscStaff = getAll('staff_escalations', 'week');
-  for (const [staffId] of weekEscStaff) {
-    const gameEsc = getAll(`staff_game_escalations:${staffId}`, 'week');
-    for (const [game, count] of gameEsc) {
-      if (count >= 3) {
-        const key = `staff_game_esc:${staffId}:${game}:week`;
-        if (isEnabled('staff_game_esc') && shouldFire('staff_game_esc', key, 'week')) {
-          postPattern(client, 'COMBINED_PATTERNS_CHANNEL_ID', buildEmbed(
-            'Staff may need training for this game',
-            `Staff \`${staffId}\` escalated ${count} **${game}** tickets this week.`,
-            0xFFAA00
-          ));
-        }
-      }
-    }
-  }
-
-  // Game+tag spike: specific game+tag combo >= 5 today
-  const todayGames = getAll('game_tickets', 'today');
-  const todayTags = getAll('tag_usage', 'today');
-  for (const [game] of todayGames) {
-    for (const [tag] of todayTags) {
-      const tagGameCount = get(`tag_game:${tag}`, game, 'week');
-      if (tagGameCount >= 5) {
-        const key = `game_tag_spike:${game}:${tag}:today`;
-        if (isEnabled('game_tag_spike') && shouldFire('game_tag_spike', key, 'today')) {
-          postPattern(client, 'COMBINED_PATTERNS_CHANNEL_ID', buildEmbed(
-            'Specific feature of specific game spiking',
-            `**${game}** + **${tag}**: ${tagGameCount} tickets this week.`,
-            0xFF6600
-          ));
-        }
-      }
-    }
-  }
-
-  // Overnight escalation gap: compare 00:00-06:00 vs daytime escalation rates
-  try {
-    const since = new Date(Date.now() - 7 * 24 * 60 * 60 * 1000);
-    const overnight = await Ticket.countDocuments({
-      createdAt: { $gte: since },
-      escalationTier: { $gte: 1 },
-      $expr: { $and: [{ $gte: [{ $hour: '$createdAt' }, 0] }, { $lt: [{ $hour: '$createdAt' }, 6] }] }
-    });
-    const daytime = await Ticket.countDocuments({
-      createdAt: { $gte: since },
-      escalationTier: { $gte: 1 },
-      $expr: { $and: [{ $gte: [{ $hour: '$createdAt' }, 6] }, { $lt: [{ $hour: '$createdAt' }, 24] }] }
-    });
-    const overnightTotal = await Ticket.countDocuments({
-      createdAt: { $gte: since },
-      $expr: { $and: [{ $gte: [{ $hour: '$createdAt' }, 0] }, { $lt: [{ $hour: '$createdAt' }, 6] }] }
-    });
-    const daytimeTotal = await Ticket.countDocuments({
-      createdAt: { $gte: since },
-      $expr: { $and: [{ $gte: [{ $hour: '$createdAt' }, 6] }, { $lt: [{ $hour: '$createdAt' }, 24] }] }
-    });
-    if (overnightTotal > 0 && daytimeTotal > 0) {
-      const overnightRate = overnight / overnightTotal;
-      const daytimeRate = daytime / daytimeTotal;
-      if (overnightRate > daytimeRate * 2 && overnight >= 3) {
-        const key = 'overnight_gap:week';
-        if (isEnabled('overnight_gap') && shouldFire('overnight_gap', key, 'week')) {
-          postPattern(client, 'COMBINED_PATTERNS_CHANNEL_ID', buildEmbed(
-            'Overnight coverage gap',
-            `Overnight escalation rate: ${Math.round(overnightRate * 100)}% vs daytime ${Math.round(daytimeRate * 100)}%.`,
-            0xFF0000
-          ));
-        }
-      }
-    }
-  } catch (_) {}
-
-  // Staff never resolves game X without escalating
-  try {
-    const monthStart = new Date();
-    monthStart.setDate(1);
-    monthStart.setHours(0, 0, 0, 0);
-    const staffGameStats = await Ticket.aggregate([
-      { $match: { claimerId: { $ne: null }, game: { $ne: null }, createdAt: { $gte: monthStart } } },
-      { $group: {
-        _id: { staff: '$claimerId', game: '$game' },
-        total: { $sum: 1 },
-        escalated: { $sum: { $cond: [{ $gte: ['$escalationTier', 1] }, 1, 0] } }
-      }},
-      { $match: { total: { $gte: 3 } } }
-    ]);
-    for (const s of staffGameStats) {
-      if (s.escalated / s.total >= 0.9) {
-        const key = `staff_always_esc:${s._id.staff}:${s._id.game}:month`;
-        if (isEnabled('staff_always_esc') && shouldFire('staff_always_esc', key, 'month')) {
-          postPattern(client, 'COMBINED_PATTERNS_CHANNEL_ID', buildEmbed(
-            'Staff always escalates this game',
-            `Staff \`${s._id.staff}\` escalated ${s.escalated}/${s.total} **${s._id.game}** tickets this month.`,
-            0xFF6600
-          ));
-        }
-      }
-    }
-  } catch (_) {}
-}
-
-// --- Main entry point ---
-
-async function runPatternChecks(client) {
-  try { await checkUserPatterns(client); } catch (e) { console.error('checkUserPatterns:', e); }
-  try { await checkGamePatterns(client); } catch (e) { console.error('checkGamePatterns:', e); }
-  try { await checkTagPatterns(client); } catch (e) { console.error('checkTagPatterns:', e); }
-  try { await checkEscalationPatterns(client); } catch (e) { console.error('checkEscalationPatterns:', e); }
-  try { await checkStaffPatterns(client); } catch (e) { console.error('checkStaffPatterns:', e); }
-  try { await checkCombinedPatterns(client); } catch (e) { console.error('checkCombinedPatterns:', e); }
-}
-
-module.exports = { runPatternChecks };

services/patternStore.js

@@ -1,286 +0,0 @@
-/**
- * In-memory counter store with TTL windows for pattern detection.
- * Windows: 'today' resets at midnight, 'week' resets Monday 00:00, 'month' resets 1st 00:00.
- */
-
-// store[window][namespace][key] = count
-const store = {
-  today: new Map(),
-  week: new Map(),
-  month: new Map()
-};
-
-function getNamespaceMap(window, namespace) {
-  const windowMap = store[window];
-  if (!windowMap) return null;
-  if (!windowMap.has(namespace)) windowMap.set(namespace, new Map());
-  return windowMap.get(namespace);
-}
-
-function increment(namespace, key, window) {
-  const map = getNamespaceMap(window, namespace);
-  if (!map) return;
-  map.set(key, (map.get(key) || 0) + 1);
-}
-
-function get(namespace, key, window) {
-  const map = getNamespaceMap(window, namespace);
-  if (!map) return 0;
-  return map.get(key) || 0;
-}
-
-function reset(namespace, window) {
-  const windowMap = store[window];
-  if (!windowMap) return;
-  windowMap.delete(namespace);
-}
-
-function getAll(namespace, window) {
-  const map = getNamespaceMap(window, namespace);
-  if (!map) return new Map();
-  return new Map(map);
-}
-
-// --- Scheduled resets ---
-
-function msUntilNextMidnight() {
-  const now = new Date();
-  const next = new Date(now);
-  next.setHours(24, 0, 0, 0);
-  return next.getTime() - now.getTime();
-}
-
-function msUntilNextMonday() {
-  const now = new Date();
-  const day = now.getDay(); // 0=Sun
-  const daysUntilMonday = day === 0 ? 1 : (8 - day);
-  const next = new Date(now);
-  next.setDate(now.getDate() + daysUntilMonday);
-  next.setHours(0, 0, 0, 0);
-  return next.getTime() - now.getTime();
-}
-
-function msUntilNextMonth() {
-  const now = new Date();
-  const next = new Date(now.getFullYear(), now.getMonth() + 1, 1, 0, 0, 0, 0);
-  return next.getTime() - now.getTime();
-}
-
-// Callbacks to run on daily reset (e.g. clear firedToday in patternChecker)
-const dailyResetCallbacks = [];
-const weeklyResetCallbacks = [];
-
-function onDailyReset(fn) {
-  dailyResetCallbacks.push(fn);
-}
-
-function onWeeklyReset(fn) {
-  weeklyResetCallbacks.push(fn);
-}
-
-// --- Threshold firing state ---
-// key -> Set<thresholdMs> that have fired within the key's window.
-const firedThresholds = new Map();
-// key -> window type used for threshold clearing ("today" | "week" | "month")
-const firedThresholdWindows = new Map();
-// key -> last-seen timestamp; drives periodic sweep for keys that outlive their window reset.
-const firedThresholdLastSeen = new Map();
-
-function clearFiredThresholdsForWindow(windowType) {
-  for (const [key, mappedWindowType] of firedThresholdWindows.entries()) {
-    if (mappedWindowType === windowType) {
-      firedThresholds.delete(key);
-      firedThresholdWindows.delete(key);
-      firedThresholdLastSeen.delete(key);
-    }
-  }
-}
-
-function shouldFireThreshold(key, ageMs, thresholdsMs, windowType) {
-  if (!Array.isArray(thresholdsMs) || thresholdsMs.length === 0) return null;
-  if (!['today', 'week', 'month'].includes(windowType)) return null;
-
-  firedThresholdWindows.set(key, windowType);
-  firedThresholdLastSeen.set(key, Date.now());
-
-  const firedForKey = firedThresholds.get(key) || new Set();
-  const sortedThresholds = [...thresholdsMs].sort((a, b) => a - b);
-
-  let highestUnfiredCrossed = null;
-  for (const thresholdMs of sortedThresholds) {
-    if (ageMs >= thresholdMs && !firedForKey.has(thresholdMs)) {
-      highestUnfiredCrossed = thresholdMs;
-    }
-  }
-
-  if (highestUnfiredCrossed === null) return null;
-
-  firedForKey.add(highestUnfiredCrossed);
-  firedThresholds.set(key, firedForKey);
-  return highestUnfiredCrossed;
-}
-
-// --- Escalating cooldown state ---
-// key -> { startedAtMs, lastFireAtMs, fireCount }
-const escalatingCooldowns = new Map();
-
-function shouldFireCooldownEscalating(key, thresholdsMs) {
-  if (!Array.isArray(thresholdsMs) || thresholdsMs.length === 0) return null;
-
-  const sortedThresholds = [...thresholdsMs].sort((a, b) => a - b);
-  const now = Date.now();
-  let state = escalatingCooldowns.get(key);
-
-  if (!state) {
-    state = { startedAtMs: now, lastFireAtMs: null, fireCount: 0, lastUsed: now };
-    escalatingCooldowns.set(key, state);
-  }
-  state.lastUsed = now;
-
-  const nextThreshold = sortedThresholds[state.fireCount];
-  if (typeof nextThreshold !== 'number') return null;
-
-  const referenceMs = state.fireCount === 0 ? state.startedAtMs : state.lastFireAtMs;
-  if ((now - referenceMs) < nextThreshold) return null;
-
-  state.fireCount += 1;
-  state.lastFireAtMs = now;
-  return nextThreshold;
-}
-
-function clearEscalating(key) {
-  escalatingCooldowns.delete(key);
-}
-
-const SWEEP_TTL_MS = 48 * 60 * 60 * 1000;
-const SWEEP_INTERVAL_MS = 6 * 60 * 60 * 1000;
-
-function cleanupStaleEscalatingCooldowns(now = Date.now()) {
-  const cutoff = now - SWEEP_TTL_MS;
-  for (const [key, state] of escalatingCooldowns.entries()) {
-    const lastUsed = state.lastUsed || state.lastFireAtMs || state.startedAtMs || 0;
-    if (lastUsed < cutoff) escalatingCooldowns.delete(key);
-  }
-}
-
-// Sweep every per-Map timestamp-bearing entry older than SWEEP_TTL_MS.
-// firedThresholds/firedThresholdWindows are cleared by windowType-resets;
-// this sweep covers keys whose window never resets under load.
-function sweepPatternStore(now = Date.now()) {
-  const cutoff = now - SWEEP_TTL_MS;
-  for (const [key, ts] of cooldowns.entries()) {
-    if (ts < cutoff) cooldowns.delete(key);
-  }
-  for (const [key, ts] of staffLastSeen.entries()) {
-    if (ts < cutoff) staffLastSeen.delete(key);
-  }
-  cleanupStaleEscalatingCooldowns(now);
-  for (const [key, ts] of firedThresholdLastSeen.entries()) {
-    if (ts < cutoff) {
-      firedThresholds.delete(key);
-      firedThresholdWindows.delete(key);
-      firedThresholdLastSeen.delete(key);
-    }
-  }
-}
-
-/**
- * Register the module's sweep on the given trackInterval function.
- * Called once from the ready handler. Interval is unref'd so it never
- * blocks shutdown; trackInterval ensures handleShutdown clears it.
- */
-function startSweeps(trackInterval) {
-  const handle = setInterval(() => sweepPatternStore(), SWEEP_INTERVAL_MS);
-  if (typeof handle.unref === 'function') handle.unref();
-  if (typeof trackInterval === 'function') trackInterval(handle);
-  return handle;
-}
-
-function scheduleDailyReset() {
-  setTimeout(() => {
-    store.today = new Map();
-    clearFiredThresholdsForWindow('today');
-    for (const fn of dailyResetCallbacks) {
-      try { fn(); } catch (_) {}
-    }
-    scheduleDailyReset();
-  }, msUntilNextMidnight());
-}
-
-function scheduleWeeklyReset() {
-  setTimeout(() => {
-    store.week = new Map();
-    clearFiredThresholdsForWindow('week');
-    for (const fn of weeklyResetCallbacks) {
-      try { fn(); } catch (_) {}
-    }
-    scheduleWeeklyReset();
-  }, msUntilNextMonday());
-}
-
-function scheduleMonthlyReset() {
-  setTimeout(() => {
-    store.month = new Map();
-    clearFiredThresholdsForWindow('month');
-    scheduleMonthlyReset();
-  }, msUntilNextMonth());
-}
-
-function scheduleResets() {
-  scheduleDailyReset();
-  scheduleWeeklyReset();
-  scheduleMonthlyReset();
-}
-
-// --- Cooldown store ---
-const cooldowns = new Map();
-
-function setCooldown(key) {
-  cooldowns.set(key, Date.now());
-}
-
-function isOnCooldown(key, cooldownMinutes) {
-  const last = cooldowns.get(key);
-  if (!last) return false;
-  return (Date.now() - last) < cooldownMinutes * 60 * 1000;
-}
-
-// --- Staff last-seen tracker (fallback for missing presence intent) ---
-const staffLastSeen = new Map();
-
-function updateStaffLastSeen(staffId) {
-  staffLastSeen.set(staffId, Date.now());
-}
-
-function getStaffLastSeen(staffId) {
-  return staffLastSeen.get(staffId) || null;
-}
-
-function isStaffRecentlyActive(staffId, withinMinutes = 60) {
-  const last = staffLastSeen.get(staffId);
-  if (!last) return false;
-  return (Date.now() - last) < withinMinutes * 60 * 1000;
-}
-
-module.exports = {
-  increment,
-  get,
-  reset,
-  getAll,
-  scheduleResets,
-  onDailyReset,
-  onWeeklyReset,
-  firedThresholds,
-  shouldFireThreshold,
-  shouldFireCooldownEscalating,
-  clearEscalating,
-  setCooldown,
-  isOnCooldown,
-  updateStaffLastSeen,
-  getStaffLastSeen,
-  isStaffRecentlyActive,
-  startSweeps,
-  sweepPatternStore,
-  // test-only exports
-  _internals: { cooldowns, staffLastSeen, escalatingCooldowns, firedThresholds, firedThresholdWindows, firedThresholdLastSeen, SWEEP_TTL_MS }
-};

services/staffChannel.js

@@ -1,89 +0,0 @@
-const { CONFIG } = require('../config');
-const { enqueueSend } = require('./channelQueue');
-
-/**
- * Create a staff tracking channel for a ticket.
- * Returns the created channel or null if no staff category configured.
- */
-async function createStaffChannel(guild, ticket, claimerId, channelName) {
-  const categoryId = CONFIG.STAFF_CATEGORIES.get(claimerId);
-  if (!categoryId) return null;
-
-  try {
-    const { ChannelType } = require('discord.js');
-    const staffChan = await guild.channels.create({
-      name: channelName,
-      type: ChannelType.GuildText,
-      parent: categoryId
-    });
-
-    // Build pinned embed with ticket info + jump link to original ticket channel
-    const { EmbedBuilder } = require('discord.js');
-    const originalChannel = await guild.channels.fetch(ticket.discordThreadId).catch(() => null);
-    const jumpLink = originalChannel ? `https://discord.com/channels/${guild.id}/${ticket.discordThreadId}` : null;
-
-    const embed = new EmbedBuilder()
-      .setTitle(`🎫 Ticket #${ticket.ticketNumber}`)
-      .setColor(0x5865f2)
-      .addFields(
-        { name: 'Customer', value: ticket.senderEmail || 'Unknown', inline: true },
-        { name: 'Game', value: ticket.game || 'Not detected', inline: true },
-        { name: 'Subject', value: ticket.subject || 'No subject', inline: false },
-        { name: 'Original Ticket', value: jumpLink ? `[Jump to ticket](${jumpLink})` : 'Unknown', inline: false }
-      )
-      .setFooter({ text: `Claimed by ${ticket.claimedBy || 'Unknown'}` })
-      .setTimestamp();
-
-    const pinMsg = await enqueueSend(staffChan, { embeds: [embed] });
-    await pinMsg.pin().catch(() => {});
-
-    return staffChan;
-  } catch (e) {
-    console.error('Failed to create staff channel:', e);
-    return null;
-  }
-}
-
-/**
- * Ping the staff channel with a customer reply, including jump link and message copy.
- */
-async function pingStaffChannel(staffChannel, claimerId, originalMessage) {
-  if (!staffChannel) return;
-  try {
-    const jumpLink = `https://discord.com/channels/${originalMessage.guild.id}/${originalMessage.channel.id}/${originalMessage.id}`;
-    await enqueueSend(staffChannel,
-      `<@${claimerId}> Customer replied in ticket:\n> ${originalMessage.content.slice(0, 500)}\n[Jump to message](${jumpLink})`
-    );
-  } catch (e) {
-    console.error('Failed to ping staff channel:', e);
-  }
-}
-
-/**
- * Move staff channel to a different category.
- */
-async function moveStaffChannel(staffChannel, categoryId) {
-  if (!staffChannel || !categoryId) return;
-  try {
-    const { enqueueMove } = require('./channelQueue');
-    await enqueueMove(staffChannel, categoryId);
-  } catch (e) {
-    console.error('Failed to move staff channel:', e);
-  }
-}
-
-/**
- * Delete the staff tracking channel.
- */
-async function deleteStaffChannel(guild, staffChannelId) {
-  if (!staffChannelId) return;
-  try {
-    const chan = await guild.channels.fetch(staffChannelId).catch(() => null);
-    // TODO(queue-migrate): raw channel.delete bypasses channelQueue (enqueueDelete) — if a staff-channel send is in-flight, this can race it.
-    if (chan) await chan.delete();
-  } catch (e) {
-    console.error('Failed to delete staff channel:', e);
-  }
-}
-
-module.exports = { createStaffChannel, pingStaffChannel, moveStaffChannel, deleteStaffChannel };

services/staffNotifications.js

@@ -1,149 +0,0 @@
-/**
- * Staff notification service – reply alerts and unclaimed ticket reminders.
- *
- * notifyStaffOfReply: posts in the claimer's notification channel when a
- * non-staff user replies, respecting a per-staff cooldown.
- *
- * notifyAllStaffUnclaimed: background job that checks unclaimed tickets
- * against configurable hour thresholds and posts one alert per threshold
- * per ticket (highest newly-crossed threshold only).
- */
-const { mongoose } = require('../db-connection');
-const { CONFIG, parseThresholdString } = require('../config');
-const { increment } = require('./patternStore');
-const { enqueueSend } = require('./channelQueue');
-const { assertKeysRegistered } = require('./notificationRegistry');
-const { isEnabled } = require('./notificationEnabled');
-
-// Alert key this module drives. Registered to fail fast on drift.
-const UNCLAIMED_ALERT_KEYS = ['unclaimed_reminder'];
-assertKeysRegistered('staffNotifications', UNCLAIMED_ALERT_KEYS);
-
-const Ticket = mongoose.model('Ticket');
-const StaffNotification = mongoose.model('StaffNotification');
-
-// In-memory cooldown map: `${userId}:${ticketId}` -> last notified timestamp
-const replyCooldowns = new Map();
-
-const REPLY_COOLDOWN_SWEEP_TTL_MS = 48 * 60 * 60 * 1000;
-const REPLY_COOLDOWN_SWEEP_INTERVAL_MS = 6 * 60 * 60 * 1000;
-
-function sweepReplyCooldowns(now = Date.now()) {
-  const cutoff = now - REPLY_COOLDOWN_SWEEP_TTL_MS;
-  for (const [key, ts] of replyCooldowns.entries()) {
-    if (ts < cutoff) replyCooldowns.delete(key);
-  }
-}
-
-function startSweeps(trackInterval) {
-  const handle = setInterval(() => sweepReplyCooldowns(), REPLY_COOLDOWN_SWEEP_INTERVAL_MS);
-  if (typeof handle.unref === 'function') handle.unref();
-  if (typeof trackInterval === 'function') trackInterval(handle);
-  return handle;
-}
-
-/**
- * Notify the claiming staff member when a non-staff user replies.
- * Respects the staff member's cooldownHours setting (default 1h).
- * Posts in their notification channel if one exists.
- */
-async function notifyStaffOfReply(guild, ticket, message) {
-  if (!ticket.claimerId) return;
-
-  const staffRecord = await StaffNotification.findOne({ userId: ticket.claimerId }).lean();
-  if (!staffRecord?.channelId) return;
-
-  const cooldownMs = (staffRecord.cooldownHours || 1) * 60 * 60 * 1000;
-  const cooldownKey = `${ticket.claimerId}:${ticket.gmailThreadId}`;
-  const lastNotified = replyCooldowns.get(cooldownKey) || 0;
-  if (Date.now() - lastNotified < cooldownMs) return;
-
-  const notifChannel = await guild.channels.fetch(staffRecord.channelId).catch(() => null);
-  if (!notifChannel) return;
-
-  const jumpLink = `https://discord.com/channels/${guild.id}/${message.channel.id}/${message.id}`;
-  const snippet = message.content?.slice(0, 300) || '(no text)';
-  await enqueueSend(
-    notifChannel,
-    `New reply in **${message.channel.name}** from ${message.author.tag}:\n> ${snippet}\n[Jump to message](${jumpLink})`
-  );
-
-  replyCooldowns.set(cooldownKey, Date.now());
-}
-
-/**
- * Background job: check all open unclaimed tickets against hour thresholds.
- * For each ticket, find the highest threshold that has been crossed but not
- * yet recorded. Post one notification per ticket per run (the highest new
- * threshold) into every staff notification channel.
- */
-async function notifyAllStaffUnclaimed(client) {
-  if (!isEnabled('unclaimed_reminder')) return;
-  const rawThresholds = (CONFIG.NOTIFICATION_THRESHOLDS && CONFIG.NOTIFICATION_THRESHOLDS.unclaimed_reminder) || [];
-  const thresholds = rawThresholds
-    .map(parseThresholdString)
-    .filter(n => Number.isFinite(n) && n >= 0)
-    .map(ms => ms / (60 * 60 * 1000));
-  if (thresholds.length === 0) return;
-
-  const sorted = [...thresholds].sort((a, b) => a - b);
-  const now = Date.now();
-
-  // Bounded per-tick: oldest-first, capped at 500. A backlog larger than 500
-  // gets drained in subsequent 30-minute ticks rather than one long run.
-  const unclaimedTickets = await Ticket.find({
-    status: 'open',
-    claimedBy: null,
-    createdAt: { $ne: null }
-  }).sort({ createdAt: 1 }).limit(500).lean();
-
-  if (unclaimedTickets.length === 0) return;
-
-  const staffRecords = await StaffNotification.find({ channelId: { $ne: null } }).lean();
-  if (staffRecords.length === 0) return;
-
-  const guild = CONFIG.DISCORD_GUILD_ID
-    ? client.guilds.cache.get(CONFIG.DISCORD_GUILD_ID)
-    : client.guilds.cache.first();
-  if (!guild) return;
-
-  for (const ticket of unclaimedTickets) {
-    const ageMs = now - new Date(ticket.createdAt).getTime();
-    const ageHours = ageMs / (60 * 60 * 1000);
-    const alreadySent = ticket.unclaimedRemindersSent || [];
-
-    // Find thresholds crossed but not yet sent
-    const crossedNew = sorted.filter(t => ageHours >= t && !alreadySent.includes(t));
-    if (crossedNew.length === 0) continue;
-
-    // Only send the highest newly-crossed threshold
-    const highest = crossedNew[crossedNew.length - 1];
-
-    const channelName = ticket.discordThreadId
-      ? `<#${ticket.discordThreadId}>`
-      : `ticket #${ticket.ticketNumber}`;
-    const alertMsg = `[${highest}h+ unclaimed] ${channelName}`;
-
-    for (const rec of staffRecords) {
-      const chan = await guild.channels.fetch(rec.channelId).catch(() => null);
-      if (chan) {
-        await enqueueSend(chan, alertMsg).catch(e => console.error('Unclaimed notify send:', e));
-        increment('staff_stale_pings', rec.userId, 'today');
-        increment('staff_stale_pings', rec.userId, 'week');
-      }
-    }
-
-    await Ticket.updateOne(
-      { gmailThreadId: ticket.gmailThreadId },
-      { $addToSet: { unclaimedRemindersSent: highest } }
-    );
-  }
-}
-
-module.exports = {
-  notifyStaffOfReply,
-  notifyAllStaffUnclaimed,
-  startSweeps,
-  sweepReplyCooldowns,
-  _internals: { replyCooldowns, REPLY_COOLDOWN_SWEEP_TTL_MS }
-};

services/staffPresence.js

@@ -1,48 +0,0 @@
-/**
- * Staff presence detection — checks Discord presence status for staff members.
- * Requires GuildPresences intent enabled in Discord Developer Portal.
- */
-const { CONFIG } = require('../config');
-
-/**
- * Get categorized availability of all configured staff members.
- * @param {import('discord.js').Guild} guild
- * @returns {{ online: string[], dnd: string[], offline: string[], unknown: string[] }}
- */
-function getStaffAvailability(guild) {
-  const results = {
-    online: [],
-    dnd: [],
-    offline: [],
-    unknown: []
-  };
-
-  for (const staffId of CONFIG.STAFF_IDS) {
-    const member = guild.members.cache.get(staffId);
-    if (!member) { results.offline.push(staffId); continue; }
-
-    const status = member.presence?.status;
-    if (!status) { results.unknown.push(staffId); continue; }
-
-    if (status === 'online' || status === 'idle') results.online.push(staffId);
-    else if (status === 'dnd') results.dnd.push(staffId);
-    else results.offline.push(staffId);
-  }
-
-  return results;
-}
-
-/**
- * Check if any staff member is currently available.
- * @param {import('discord.js').Guild} guild
- * @returns {{ available: boolean|null, source: string }}
- */
-function isAnyStaffAvailable(guild) {
-  const { online, dnd, unknown } = getStaffAvailability(guild);
-  if (online.length > 0) return { available: true, source: 'presence' };
-  if (CONFIG.STAFF_DND_COUNTS_AS_AVAILABLE && dnd.length > 0) return { available: true, source: 'presence_dnd' };
-  if (unknown.length === CONFIG.STAFF_IDS.length) return { available: null, source: 'unknown' };
-  return { available: false, source: 'presence' };
-}
-
-module.exports = { getStaffAvailability, isAnyStaffAvailable };

services/surgeChecker.js

@@ -1,260 +0,0 @@
-/**
- * Surge detection — checks for critical ticket volume/staffing conditions
- * and pings ALL_STAFF_CHANNEL_ID with role mention.
- */
-const { EmbedBuilder } = require('discord.js');
-const { CONFIG, parseThresholdString } = require('../config');
-const { mongoose } = require('../db-connection');
-const { shouldFireCooldownEscalating, clearEscalating, isStaffRecentlyActive } = require('./patternStore');
-const { getStaffAvailability, isAnyStaffAvailable } = require('./staffPresence');
-const { enqueueSend } = require('./channelQueue');
-const { assertKeysRegistered } = require('./notificationRegistry');
-const { isEnabled } = require('./notificationEnabled');
-
-// Alert keys this module drives. Asserted against the registry at load so any
-// future drift (rename, typo, unregistered key) fails fast rather than
-// silently breaking the settings-site config editor.
-const SURGE_ALERT_KEYS = [
-  'surge_tickets',
-  'surge_game',
-  'surge_stale',
-  'surge_needs_response',
-  'surge_unclaimed',
-  'surge_tier3_unclaimed',
-  'surge_no_staff'
-];
-assertKeysRegistered('surgeChecker', SURGE_ALERT_KEYS);
-
-const Ticket = mongoose.model('Ticket');
-
-function getThresholdsMs(alertKey) {
-  const rawThresholds = (CONFIG.NOTIFICATION_THRESHOLDS && CONFIG.NOTIFICATION_THRESHOLDS[alertKey]) || [];
-  return rawThresholds
-    .map(parseThresholdString)
-    .filter(n => Number.isFinite(n) && n >= 0)
-    .sort((a, b) => a - b);
-}
-
-async function pingStaff(client, message, embedFields) {
-  const channelId = CONFIG.ALL_STAFF_CHANNEL_ID;
-  if (!channelId || !client) return;
-  try {
-    const channel = await client.channels.fetch(channelId);
-    if (!channel) return;
-    const embed = new EmbedBuilder()
-      .setTitle('Staff Alert')
-      .setDescription(message)
-      .setColor(0xFF4400)
-      .setTimestamp();
-    if (embedFields.length > 0) {
-      embed.addFields(embedFields.map(f => ({
-        name: f.name,
-        value: String(f.value).slice(0, 1024),
-        inline: f.inline ?? true
-      })));
-    }
-    const content = CONFIG.SURGE_ROLE_ID ? `<@&${CONFIG.SURGE_ROLE_ID}>` : undefined;
-    await enqueueSend(channel, { content, embeds: [embed] });
-  } catch (_) {}
-}
-
-async function checkTicketSurge(client) {
-  if (!isEnabled('surge_tickets')) return;
-  const key = 'surge:tickets';
-  const since = new Date(Date.now() - CONFIG.SURGE_TICKET_WINDOW_MINUTES * 60000);
-  const count = await Ticket.countDocuments({ createdAt: { $gte: since } });
-  if (count >= CONFIG.SURGE_TICKET_COUNT) {
-    const thresholdMs = shouldFireCooldownEscalating(key, getThresholdsMs('surge_tickets'));
-    if (thresholdMs !== null) {
-      await pingStaff(client,
-        `${count} tickets created in the past ${CONFIG.SURGE_TICKET_WINDOW_MINUTES} minutes.`,
-        [{ name: 'Action needed', value: 'Check open tickets and claim.', inline: false }]
-      );
-    }
-  } else {
-    clearEscalating(key);
-  }
-}
-
-async function checkGameSurge(client) {
-  if (!isEnabled('surge_game')) return;
-  const key = 'surge:game';
-  const since = new Date(Date.now() - CONFIG.SURGE_GAME_TICKET_WINDOW_MINUTES * 60000);
-  const gameCounts = await Ticket.aggregate([
-    { $match: { createdAt: { $gte: since }, game: { $ne: null } } },
-    { $group: { _id: '$game', count: { $sum: 1 } } },
-    { $match: { count: { $gte: CONFIG.SURGE_GAME_TICKET_COUNT } } },
-    { $sort: { count: -1 } }
-  ]);
-  if (gameCounts.length > 0) {
-    const thresholdMs = shouldFireCooldownEscalating(key, getThresholdsMs('surge_game'));
-    if (thresholdMs !== null) {
-      const fields = gameCounts.map(g => ({
-        name: g._id,
-        value: `${g.count} tickets in ${CONFIG.SURGE_GAME_TICKET_WINDOW_MINUTES} min`,
-        inline: true
-      }));
-      await pingStaff(client, 'Game ticket surge detected.', fields);
-    }
-  } else {
-    clearEscalating(key);
-  }
-}
-
-async function checkStaleSurge(client) {
-  if (!isEnabled('surge_stale')) return;
-  const key = 'surge:stale';
-  const cutoff = new Date(Date.now() - CONFIG.SURGE_STALE_HOURS * 3600000);
-  const count = await Ticket.countDocuments({
-    status: 'open',
-    lastActivity: { $lte: cutoff, $ne: null }
-  });
-  if (count >= CONFIG.SURGE_STALE_COUNT) {
-    const thresholdMs = shouldFireCooldownEscalating(key, getThresholdsMs('surge_stale'));
-    if (thresholdMs !== null) {
-      await pingStaff(client,
-        `${count} tickets have had no activity in the past ${CONFIG.SURGE_STALE_HOURS} hours.`,
-        [{ name: 'Action needed', value: 'Review and respond to stale tickets.', inline: false }]
-      );
-    }
-  } else {
-    clearEscalating(key);
-  }
-}
-
-async function checkNeedsResponseSurge(client) {
-  if (!isEnabled('surge_needs_response')) return;
-  const key = 'surge:needs_response';
-  const cutoff = new Date(Date.now() - CONFIG.SURGE_NEEDS_RESPONSE_HOURS * 3600000);
-  const count = await Ticket.countDocuments({
-    status: 'open',
-    lastMessageAuthorIsStaff: false,
-    lastActivity: { $lte: cutoff, $ne: null }
-  });
-  if (count >= CONFIG.SURGE_NEEDS_RESPONSE_COUNT) {
-    const thresholdMs = shouldFireCooldownEscalating(key, getThresholdsMs('surge_needs_response'));
-    if (thresholdMs !== null) {
-      await pingStaff(client,
-        `${count} tickets are waiting on a staff response for over ${CONFIG.SURGE_NEEDS_RESPONSE_HOURS} hour(s).`,
-        []
-      );
-    }
-  } else {
-    clearEscalating(key);
-  }
-}
-
-async function checkUnclaimedSurge(client) {
-  if (!isEnabled('surge_unclaimed')) return;
-  const key = 'surge:unclaimed';
-  const cutoff = new Date(Date.now() - CONFIG.SURGE_UNCLAIMED_MINUTES * 60000);
-  const count = await Ticket.countDocuments({
-    status: 'open',
-    claimedBy: null,
-    createdAt: { $lte: cutoff, $ne: null }
-  });
-  if (count >= CONFIG.SURGE_UNCLAIMED_COUNT) {
-    const thresholdMs = shouldFireCooldownEscalating(key, getThresholdsMs('surge_unclaimed'));
-    if (thresholdMs !== null) {
-      await pingStaff(client,
-        `${count} tickets have been unclaimed for over ${CONFIG.SURGE_UNCLAIMED_MINUTES} minutes.`,
-        []
-      );
-    }
-  } else {
-    clearEscalating(key);
-  }
-}
-
-async function checkTier3UnclaimedSurge(client) {
-  if (!isEnabled('surge_tier3_unclaimed')) return;
-  const key = 'surge:tier3_unclaimed';
-  const cutoff = new Date(Date.now() - CONFIG.SURGE_TIER3_UNCLAIMED_MINUTES * 60000);
-  const tickets = await Ticket.find({
-    status: 'open',
-    escalationTier: 2,
-    claimedBy: null,
-    createdAt: { $lte: cutoff, $ne: null }
-  }).lean();
-  if (tickets.length > 0) {
-    const thresholdMs = shouldFireCooldownEscalating(key, getThresholdsMs('surge_tier3_unclaimed'));
-    if (thresholdMs !== null) {
-      await pingStaff(client,
-        `${tickets.length} Tier 3 ticket(s) unclaimed for over ${CONFIG.SURGE_TIER3_UNCLAIMED_MINUTES} minutes.`,
-        tickets.map(t => ({ name: t.subject || 'No subject', value: `<#${t.discordThreadId}>`, inline: true }))
-      );
-    }
-  } else {
-    clearEscalating(key);
-  }
-}
-
-async function checkZeroStaffSurge(client) {
-  if (!isEnabled('surge_no_staff')) return;
-  const key = 'surge:no_staff';
-  if (!CONFIG.STAFF_IDS.length) {
-    clearEscalating(key);
-    return;
-  }
-
-  const openCount = await Ticket.countDocuments({ status: 'open' });
-  if (openCount < CONFIG.SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD) {
-    clearEscalating(key);
-    return;
-  }
-
-  const guild = client.guilds.cache.get(CONFIG.DISCORD_GUILD_ID);
-  if (!guild) {
-    clearEscalating(key);
-    return;
-  }
-
-  const { available, source } = isAnyStaffAvailable(guild);
-
-  let noStaff = false;
-  let detailLine = '';
-  const { online, dnd, offline } = getStaffAvailability(guild);
-
-  if (source === 'unknown') {
-    const recentlyActive = CONFIG.STAFF_IDS.filter(id => isStaffRecentlyActive(id, 60));
-    if (recentlyActive.length === 0) {
-      noStaff = true;
-      detailLine = 'No staff active in the last 60 minutes (presence intent unavailable, using message activity fallback).';
-    }
-  } else if (!available) {
-    noStaff = true;
-    const dndNote = dnd.length > 0 ? ` (${dnd.length} on DND)` : '';
-    detailLine = `${offline.length} staff offline/invisible${dndNote}. ${online.length} online.`;
-  }
-
-  if (!noStaff) {
-    clearEscalating(key);
-    return;
-  }
-
-  const thresholdMs = shouldFireCooldownEscalating(key, getThresholdsMs('surge_no_staff'));
-  if (thresholdMs === null) return;
-
-  const fields = [
-    { name: 'Open tickets', value: String(openCount), inline: true },
-    { name: 'Detection method', value: source === 'unknown' ? 'Message activity' : 'Presence', inline: true },
-    { name: source === 'unknown' ? 'Note' : 'Staff status', value: detailLine, inline: false }
-  ];
-
-  await pingStaff(client,
-    `${openCount} open ticket(s) with no staff available to respond.`,
-    fields
-  );
-}
-
-async function runSurgeChecks(client) {
-  try { await checkTicketSurge(client); } catch (e) { console.error('checkTicketSurge:', e); }
-  try { await checkGameSurge(client); } catch (e) { console.error('checkGameSurge:', e); }
-  try { await checkStaleSurge(client); } catch (e) { console.error('checkStaleSurge:', e); }
-  try { await checkNeedsResponseSurge(client); } catch (e) { console.error('checkNeedsResponseSurge:', e); }
-  try { await checkUnclaimedSurge(client); } catch (e) { console.error('checkUnclaimedSurge:', e); }
-  try { await checkTier3UnclaimedSurge(client); } catch (e) { console.error('checkTier3UnclaimedSurge:', e); }
-  try { await checkZeroStaffSurge(client); } catch (e) { console.error('checkZeroStaffSurge:', e); }
-}
-
-module.exports = { runSurgeChecks };

settings-site/public/index.html.bak-20260421

@@ -1,484 +0,0 @@
-<!DOCTYPE html>
-<html lang="en">
-<head>
-  <meta charset="UTF-8">
-  <meta name="viewport" content="width=device-width, initial-scale=1.0">
-  <title>Broccolini Settings</title>
-  <link rel="stylesheet" href="/css/main.css">
-</head>
-<body>
-  <div id="loading" class="loading"><div class="spinner"></div></div>
-  <div id="toast-container"></div>
-
-  <!-- Sidebar -->
-  <div class="sidebar-backdrop" id="sidebar-backdrop" aria-hidden="true"></div>
-  <nav class="sidebar" id="sidebar">
-    <div class="logo">Broccolini Settings</div>
-    <a href="/" class="active">Core</a>
-    <a href="/channels">Channels</a>
-    <a href="/categories">Categories</a>
-    <a href="/gmail">Gmail</a>
-    <a href="/behavior">Ticket Behavior</a>
-    <a href="/threads">Staff Threads</a>
-    <a href="/pins">Pin Messages</a>
-    <a href="/notifications">Notifications</a>
-    <a href="/logging">Logging</a>
-    <a href="/automation">Automation</a>
-    <a href="/appearance">Appearance</a>
-    <a href="/staff">Staff</a>
-    <a href="/advanced">Advanced</a>
-  </nav>
-
-  <!-- Top bar -->
-  <div class="topbar">
-    <button type="button" class="menu-toggle" id="menu-toggle" aria-label="Toggle navigation" aria-expanded="false" aria-controls="sidebar">
-      <span class="menu-toggle-bars" aria-hidden="true"></span>
-    </button>
-    <h1>Settings</h1>
-    <div class="status">
-      <span class="dot" id="bot-status-dot"></span>
-      <span id="bot-status-text">Checking...</span>
-    </div>
-    <div class="actions">
-      <button type="button" id="logout-btn">Logout</button>
-    </div>
-  </div>
-
-  <!-- Main content -->
-  <div class="main">
-
-    <!-- 1. Core -->
-    <div class="section" id="s-core">
-      <div class="section-header"><h2>Core</h2><p>Discord bot credentials and guild</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Discord Token</label><input type="password" data-key="DISCORD_TOKEN" placeholder="Bot token"></div>
-        <div class="field"><label>Application ID</label><input type="text" data-key="DISCORD_APPLICATION_ID"></div>
-        <div class="field"><label>Guild ID</label><input type="text" data-key="DISCORD_GUILD_ID"></div>
-      </div></div>
-    </div>
-
-    <!-- 2. Channels -->
-    <div class="section" id="s-channels">
-      <div class="section-header"><h2>Channels</h2><p>Channel assignments for logging, transcripts, and alerts</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Transcript Channel</label><input type="text" data-key="TRANSCRIPT_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Logging Channel</label><input type="text" data-key="LOGGING_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Debugging Channel</label><input type="text" data-key="DEBUGGING_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Backup/Export Channel</label><input type="text" data-key="BACKUP_EXPORT_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Account Info Channel</label><input type="text" data-key="ACCOUNT_INFO_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Gmail Log Channel</label><input type="text" data-key="GMAIL_LOG_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Automation Log Channel</label><input type="text" data-key="AUTOMATION_LOG_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Rename Log Channel</label><input type="text" data-key="RENAME_LOG_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Security Log Channel</label><input type="text" data-key="SECURITY_LOG_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>System Log Channel</label><input type="text" data-key="SYSTEM_LOG_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>All Staff Channel</label><input type="text" data-key="ALL_STAFF_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Chat Alert Channel</label><input type="text" data-key="ALL_STAFF_CHAT_ALERT_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>User Patterns Channel</label><input type="text" data-key="USER_PATTERNS_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Game Patterns Channel</label><input type="text" data-key="GAME_PATTERNS_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Tag Patterns Channel</label><input type="text" data-key="TAG_PATTERNS_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Escalation Patterns Channel</label><input type="text" data-key="ESCALATION_PATTERNS_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Staff Patterns Channel</label><input type="text" data-key="STAFF_PATTERNS_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Combined Patterns Channel</label><input type="text" data-key="COMBINED_PATTERNS_CHANNEL_ID" data-smart="channel"></div>
-      </div></div>
-    </div>
-
-    <!-- 3. Categories -->
-    <div class="section" id="s-categories">
-      <div class="section-header"><h2>Categories</h2><p>Ticket category assignments and escalation targets</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Email Ticket Category</label><input type="text" data-key="TICKET_CATEGORY_ID" data-smart="category"></div>
-        <div class="field"><label>Discord Ticket Category</label><input type="text" data-key="DISCORD_TICKET_CATEGORY_ID" data-smart="category"></div>
-        <div class="field"><label>Email T2 Category</label><input type="text" data-key="EMAIL_ESCALATED2_CHANNEL_ID" data-smart="category"></div>
-        <div class="field"><label>Discord T2 Category</label><input type="text" data-key="DISCORD_ESCALATED2_CHANNEL_ID" data-smart="category"></div>
-        <div class="field"><label>Email T3 Category</label><input type="text" data-key="EMAIL_ESCALATED3_CHANNEL_ID" data-smart="category"></div>
-        <div class="field"><label>Discord T3 Category</label><input type="text" data-key="DISCORD_ESCALATED3_CHANNEL_ID" data-smart="category"></div>
-        <div class="field"><label>Staff Notification Category</label><input type="text" data-key="STAFF_NOTIFICATION_CATEGORY_ID" data-smart="category"></div>
-        <div class="field"><label>Category Name</label><input type="text" data-key="TICKET_CATEGORY_NAME"></div>
-        <div class="field"><label>T2 Category Name</label><input type="text" data-key="TICKET_T2_CATEGORY_NAME"></div>
-        <div class="field"><label>T3 Category Name</label><input type="text" data-key="TICKET_T3_CATEGORY_NAME"></div>
-        <div class="field"><label>Discord Thread Channel</label><input type="text" data-key="DISCORD_THREAD_CHANNEL_ID" data-smart="channel"></div>
-        <div class="field"><label>Email Thread Channel</label><input type="text" data-key="EMAIL_THREAD_CHANNEL_ID" data-smart="channel"></div>
-      </div></div>
-    </div>
-
-    <!-- 4. Gmail -->
-    <div class="section" id="s-gmail">
-      <div class="section-header"><h2>Gmail</h2><p>Google OAuth credentials and email settings</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Google Client ID</label><input type="text" data-key="GOOGLE_CLIENT_ID"></div>
-        <div class="field"><label>Google Client Secret</label><input type="password" data-key="GOOGLE_CLIENT_SECRET"></div>
-        <div class="field"><label>Refresh Token</label><input type="password" data-key="REFRESH_TOKEN"></div>
-        <div class="field"><label>Support Email</label><input type="email" data-key="MY_EMAIL"></div>
-      </div></div>
-    </div>
-
-    <!-- 5. Ticket Behavior -->
-    <div class="section" id="s-behavior">
-      <div class="section-header"><h2>Ticket Behavior</h2><p>Automation, limits, and messages</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Auto-Close</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="AUTO_CLOSE_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Auto-Close Hours</label><input type="number" data-key="AUTO_CLOSE_AFTER_HOURS"></div>
-        <div class="field"><label>Reminders</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="REMINDER_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Reminder Hours</label><input type="number" data-key="REMINDER_AFTER_HOURS"></div>
-        <div class="field"><label>Priority System</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="PRIORITY_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Claim Timeout</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="CLAIM_TIMEOUT_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Claim Timeout Hours</label><input type="number" data-key="CLAIM_TIMEOUT_HOURS"></div>
-        <div class="field"><label>Auto-Unclaim</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="AUTO_UNCLAIM_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Auto-Unclaim Hours</label><input type="number" data-key="AUTO_UNCLAIM_AFTER_HOURS"></div>
-        <div class="field"><label>Allow Claim Overwrite</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="ALLOW_CLAIM_OVERWRITE"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Global Ticket Limit</label><input type="number" data-key="GLOBAL_TICKET_LIMIT"></div>
-        <div class="field"><label>Rate Limit (per user)</label><input type="number" data-key="RATE_LIMIT_TICKETS_PER_USER"></div>
-        <div class="field"><label>Rate Limit Window (min)</label><input type="number" data-key="RATE_LIMIT_WINDOW_MINUTES"></div>
-        <div class="field"><label>Role to Ping</label><input type="text" data-key="ROLE_ID_TO_PING" data-smart="role"></div>
-        <div class="field full-width"><label>Welcome Message</label><textarea data-key="TICKET_WELCOME_MESSAGE" rows="3"></textarea></div>
-        <div class="field full-width"><label>Claimed Message</label><textarea data-key="TICKET_CLAIMED_MESSAGE" rows="2"></textarea><div class="hint">Variables: {staff_mention}, {staff_name}</div></div>
-        <div class="field full-width"><label>Unclaimed Message</label><textarea data-key="TICKET_UNCLAIMED_MESSAGE" rows="2"></textarea></div>
-        <div class="field full-width"><label>Escalation Message</label><textarea data-key="ESCALATION_MESSAGE" rows="3"></textarea><div class="hint">Variables: {support_name}</div></div>
-        <div class="field full-width"><label>Reminder Message</label><textarea data-key="REMINDER_MESSAGE" rows="2"></textarea><div class="hint">Variables: {ping}, {hours}</div></div>
-      </div></div>
-    </div>
-
-    <!-- 6. Staff Threads -->
-    <div class="section" id="s-threads">
-      <div class="section-header"><h2>Staff Threads</h2><p>Private staff discussion threads on ticket channels</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Enabled</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="STAFF_THREAD_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Thread Name</label><input type="text" data-key="STAFF_THREAD_NAME"></div>
-        <div class="field"><label>Auto-Add Role</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="STAFF_THREAD_AUTO_ADD_ROLE"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Staff Thread Role</label><input type="text" data-key="STAFF_THREAD_ROLE_ID" data-smart="role"></div>
-      </div></div>
-    </div>
-
-    <!-- 7. Pin Messages -->
-    <div class="section" id="s-pins">
-      <div class="section-header"><h2>Pin Messages</h2><p>Auto-pin welcome and escalation messages</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Pin Initial Message</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="PIN_INITIAL_MESSAGE_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Pin Escalation Message</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="PIN_ESCALATION_MESSAGE_ENABLED"><span class="slider"></span></label><span>Enabled</span></div></div>
-        <div class="field"><label>Suppress Pin Notice</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="PIN_SUPPRESS_SYSTEM_MESSAGE"><span class="slider"></span></label><span>Enabled</span></div></div>
-      </div></div>
-    </div>
-
-    <!-- 8. Notifications -->
-    <div class="section" id="s-notifications">
-      <div class="section-header"><h2>Notifications</h2><p>Threshold milestones and trigger conditions by alert category</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body">
-        <input type="hidden" data-key="NOTIFICATION_THRESHOLDS_JSON">
-
-        <div class="notif-tabs" role="tablist" aria-label="Notification categories">
-          <button type="button" class="notif-tab-btn active" data-notif-tab="surge">Surge</button>
-          <button type="button" class="notif-tab-btn" data-notif-tab="patterns">Patterns</button>
-          <button type="button" class="notif-tab-btn" data-notif-tab="unclaimed">Unclaimed</button>
-          <button type="button" class="notif-tab-btn" data-notif-tab="chat">Chat</button>
-        </div>
-
-        <div class="notif-panel" data-notif-panel="surge">
-          <div class="notif-toggle-row">
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-master>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">Master (all categories)</span>
-            </div>
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-category-toggle="surge">
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">All in category</span>
-            </div>
-          </div>
-          <p class="hint">Surge alerts fire when active ticket conditions cross thresholds — high volume, unclaimed queues, no staff online. Each alert escalates through its threshold list, spacing out pings as the condition persists. The counter resets when the condition clears.</p>
-          <div class="notif-editor">
-            <div class="field"><label>Alert key</label><select class="notif-alert-select" data-notif-category="surge"></select></div>
-            <div class="hint notif-alert-description" data-notif-description="surge"></div>
-            <div class="notif-per-alert-row">
-              <label class="toggle">
-                <input type="checkbox" data-notif-alert>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label" data-notif-alert-label>Alert disabled</span>
-            </div>
-            <div class="notif-chips" data-notif-chips="surge"></div>
-            <div class="notif-input-row">
-              <input type="text" class="notif-threshold-input" data-notif-input="surge" placeholder="15m, 1h, 1d6h, 2d6h, 5">
-              <button type="button" class="notif-add-btn" data-notif-add="surge">Add</button>
-            </div>
-            <div class="notif-presets" data-notif-presets="surge"></div>
-          </div>
-          <details class="notif-trigger">
-            <summary>Trigger conditions</summary>
-            <div class="field-grid">
-              <div class="field"><label>Surge Role</label><input type="text" data-key="SURGE_ROLE_ID" data-smart="role"></div>
-              <div class="field"><label>Ticket Surge Count</label><input type="number" data-key="SURGE_TICKET_COUNT"></div>
-              <div class="field"><label>Ticket Window (min)</label><input type="number" data-key="SURGE_TICKET_WINDOW_MINUTES"></div>
-              <div class="field"><label>Game Surge Count</label><input type="number" data-key="SURGE_GAME_TICKET_COUNT"></div>
-              <div class="field"><label>Game Window (min)</label><input type="number" data-key="SURGE_GAME_TICKET_WINDOW_MINUTES"></div>
-              <div class="field"><label>Stale Count</label><input type="number" data-key="SURGE_STALE_COUNT"></div>
-              <div class="field"><label>Stale Hours</label><input type="number" data-key="SURGE_STALE_HOURS"></div>
-              <div class="field"><label>Needs Response Count</label><input type="number" data-key="SURGE_NEEDS_RESPONSE_COUNT"></div>
-              <div class="field"><label>Needs Response Hours</label><input type="number" data-key="SURGE_NEEDS_RESPONSE_HOURS"></div>
-              <div class="field"><label>Unclaimed Count</label><input type="number" data-key="SURGE_UNCLAIMED_COUNT"></div>
-              <div class="field"><label>Unclaimed Minutes</label><input type="number" data-key="SURGE_UNCLAIMED_MINUTES"></div>
-              <div class="field"><label>Tier 3 Unclaimed (min)</label><input type="number" data-key="SURGE_TIER3_UNCLAIMED_MINUTES"></div>
-              <div class="field"><label>Cooldown (min)</label><input type="number" data-key="SURGE_COOLDOWN_MINUTES"></div>
-              <div class="field"><label>DND = Available</label><div class="toggle-wrap"><label class="toggle"><input type="checkbox" data-key="STAFF_DND_COUNTS_AS_AVAILABLE"><span class="slider"></span></label><span>Enabled</span></div></div>
-              <div class="field"><label>No-Staff Cooldown (min)</label><input type="number" data-key="SURGE_NO_STAFF_COOLDOWN_MINUTES"></div>
-              <div class="field"><label>No-Staff Ticket Threshold</label><input type="number" data-key="SURGE_NO_STAFF_OPEN_TICKET_THRESHOLD"></div>
-            </div>
-          </details>
-        </div>
-
-        <div class="notif-panel hidden" data-notif-panel="patterns">
-          <div class="notif-toggle-row">
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-master>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">Master (all categories)</span>
-            </div>
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-category-toggle="patterns">
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">All in category</span>
-            </div>
-          </div>
-          <p class="hint">Pattern alerts detect trends over time — surges by game, escalation rates, staff behavior. Each alert fires once per threshold crossed within its window (daily/weekly/monthly) and won't repeat until the next window resets.</p>
-          <div class="notif-editor">
-            <div class="field"><label>Alert key</label><select class="notif-alert-select" data-notif-category="patterns"></select></div>
-            <div class="hint notif-alert-description" data-notif-description="patterns"></div>
-            <div class="notif-per-alert-row">
-              <label class="toggle">
-                <input type="checkbox" data-notif-alert>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label" data-notif-alert-label>Alert disabled</span>
-            </div>
-            <div class="notif-chips" data-notif-chips="patterns"></div>
-            <div class="notif-input-row">
-              <input type="text" class="notif-threshold-input" data-notif-input="patterns" placeholder="15m, 1h, 1d6h, 2d6h, 5">
-              <button type="button" class="notif-add-btn" data-notif-add="patterns">Add</button>
-            </div>
-            <div class="notif-presets" data-notif-presets="patterns"></div>
-          </div>
-          <details class="notif-trigger">
-            <summary>Trigger conditions</summary>
-            <div class="field-grid">
-              <div class="field"><label>Check Interval (min)</label><input type="number" data-key="PATTERN_CHECK_INTERVAL_MINUTES"></div>
-              <div class="field"><label>User Ticket Threshold</label><input type="number" data-key="PATTERN_USER_TICKET_THRESHOLD"></div>
-              <div class="field"><label>Game Ticket Threshold</label><input type="number" data-key="PATTERN_GAME_TICKET_THRESHOLD"></div>
-              <div class="field"><label>Staff Stale Ping Threshold</label><input type="number" data-key="PATTERN_STAFF_STALE_PING_THRESHOLD"></div>
-              <div class="field"><label>Escalation Threshold</label><input type="number" data-key="PATTERN_ESCALATION_THRESHOLD"></div>
-              <div class="field"><label>Rapid Close Seconds</label><input type="number" data-key="PATTERN_RAPID_CLOSE_SECONDS"></div>
-              <div class="field"><label>Unclaimed Hours</label><input type="number" data-key="PATTERN_UNCLAIMED_HOURS"></div>
-            </div>
-          </details>
-        </div>
-
-        <div class="notif-panel hidden" data-notif-panel="unclaimed">
-          <div class="notif-toggle-row">
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-master>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">Master (all categories)</span>
-            </div>
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-category-toggle="unclaimed">
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">All in category</span>
-            </div>
-          </div>
-          <p class="hint">Per-ticket reminders sent to staff notification channels when a ticket remains unclaimed. Each threshold fires once per ticket. Escalating a ticket resets the threshold list so reminders restart for the new tier.</p>
-          <div class="notif-editor">
-            <div class="field"><label>Alert key</label><select class="notif-alert-select" data-notif-category="unclaimed"></select></div>
-            <div class="hint notif-alert-description" data-notif-description="unclaimed"></div>
-            <div class="notif-per-alert-row">
-              <label class="toggle">
-                <input type="checkbox" data-notif-alert>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label" data-notif-alert-label>Alert disabled</span>
-            </div>
-            <div class="notif-chips" data-notif-chips="unclaimed"></div>
-            <div class="notif-input-row">
-              <input type="text" class="notif-threshold-input" data-notif-input="unclaimed" placeholder="15m, 1h, 1d6h, 2d6h, 5">
-              <button type="button" class="notif-add-btn" data-notif-add="unclaimed">Add</button>
-            </div>
-            <div class="notif-presets" data-notif-presets="unclaimed"></div>
-          </div>
-          <details class="notif-trigger">
-            <summary>Trigger conditions</summary>
-            <div class="field-grid">
-              <div class="field full-width"><p class="hint">Unclaimed notifications use threshold milestones only.</p></div>
-            </div>
-          </details>
-        </div>
-
-        <div class="notif-panel hidden" data-notif-panel="chat">
-          <div class="notif-toggle-row">
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-master>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">Master (all categories)</span>
-            </div>
-            <div class="notif-toggle-group">
-              <label class="toggle">
-                <input type="checkbox" data-notif-category-toggle="chat">
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label">All in category</span>
-            </div>
-          </div>
-          <p class="hint">Monitors configured chat channels for unresponded user messages. Fires at escalating intervals while the condition persists. Resets when a staff member responds.</p>
-          <div class="notif-editor">
-            <div class="field"><label>Alert key</label><select class="notif-alert-select" data-notif-category="chat"></select></div>
-            <div class="hint notif-alert-description" data-notif-description="chat"></div>
-            <div class="notif-per-alert-row">
-              <label class="toggle">
-                <input type="checkbox" data-notif-alert>
-                <span class="slider"></span>
-              </label>
-              <span class="notif-toggle-label" data-notif-alert-label>Alert disabled</span>
-            </div>
-            <div class="notif-chips" data-notif-chips="chat"></div>
-            <div class="notif-input-row">
-              <input type="text" class="notif-threshold-input" data-notif-input="chat" placeholder="15m, 1h, 1d6h, 2d6h, 5">
-              <button type="button" class="notif-add-btn" data-notif-add="chat">Add</button>
-            </div>
-            <div class="notif-presets" data-notif-presets="chat"></div>
-          </div>
-          <details class="notif-trigger">
-            <summary>Trigger conditions</summary>
-            <div class="field-grid">
-              <div class="field"><label>Chat Alert Message Count</label><input type="number" data-key="CHAT_ALERT_MESSAGE_COUNT"></div>
-              <div class="field"><label>Chat No-Response Hours</label><input type="number" data-key="CHAT_ALERT_HOURS_WITHOUT_RESPONSE"></div>
-              <div class="field"><label>Chat Alert Cooldown (min)</label><input type="number" data-key="CHAT_ALERT_COOLDOWN_MINUTES"></div>
-            </div>
-          </details>
-        </div>
-      </div>
-    </div>
-
-    <!-- 10. Logging -->
-    <div class="section" id="s-logging">
-      <div class="section-header"><h2>Logging</h2><p>Log channel configuration (channels set in Channels section)</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field full-width"><p class="logging-hint">Log channels are configured in the <a href="/channels">Channels</a> section. This section shows which logs are active based on configured channels.</p></div>
-      </div></div>
-    </div>
-
-    <!-- 11. Automation -->
-    <div class="section" id="s-automation">
-      <div class="section-header"><h2>Automation</h2><p>Polling intervals and timer durations</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Gmail Poll Interval (sec)</label><select data-key="GMAIL_POLL_INTERVAL_SECONDS">
-          <option value="5">5s</option><option value="10">10s</option><option value="30">30s</option><option value="45">45s</option>
-          <option value="60">1m</option><option value="120">2m</option><option value="180">3m</option><option value="240">4m</option>
-          <option value="300">5m</option><option value="600">10m</option>
-        </select></div>
-        <div class="field"><label>Force-Close Timer (sec)</label><select data-key="FORCE_CLOSE_TIMER_SECONDS">
-          <option value="5">5s</option><option value="10">10s</option><option value="30">30s</option><option value="45">45s</option>
-          <option value="60">1m</option><option value="120">2m</option><option value="180">3m</option><option value="240">4m</option>
-          <option value="300">5m</option><option value="600">10m</option>
-        </select></div>
-      </div></div>
-    </div>
-
-    <!-- 12. Appearance -->
-    <div class="section" id="s-appearance">
-      <div class="section-header"><h2>Appearance</h2><p>Embed colors, button labels, and emojis</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Open Color</label><div class="color-field"><input type="color" data-key="EMBED_COLOR_OPEN"><span>Open tickets</span></div></div>
-        <div class="field"><label>Closed Color</label><div class="color-field"><input type="color" data-key="EMBED_COLOR_CLOSED"><span>Closed tickets</span></div></div>
-        <div class="field"><label>Claimed Color</label><div class="color-field"><input type="color" data-key="EMBED_COLOR_CLAIMED"><span>Claimed tickets</span></div></div>
-        <div class="field"><label>Escalated Color</label><div class="color-field"><input type="color" data-key="EMBED_COLOR_ESCALATED"><span>Escalated tickets</span></div></div>
-        <div class="field"><label>Info Color</label><div class="color-field"><input type="color" data-key="EMBED_COLOR_INFO"><span>Info embeds</span></div></div>
-        <div class="field"><label>Close Button Label</label><input type="text" data-key="BUTTON_LABEL_CLOSE"></div>
-        <div class="field"><label>Claim Button Label</label><input type="text" data-key="BUTTON_LABEL_CLAIM"></div>
-        <div class="field"><label>Unclaim Button Label</label><input type="text" data-key="BUTTON_LABEL_UNCLAIM"></div>
-        <div class="field"><label>Close Emoji</label><input type="text" data-key="BUTTON_EMOJI_CLOSE"></div>
-        <div class="field"><label>Claim Emoji</label><input type="text" data-key="BUTTON_EMOJI_CLAIM"></div>
-        <div class="field"><label>Unclaim Emoji</label><input type="text" data-key="BUTTON_EMOJI_UNCLAIM"></div>
-        <div class="field"><label>High Priority Emoji</label><input type="text" data-key="PRIORITY_HIGH_EMOJI"></div>
-        <div class="field"><label>Medium Priority Emoji</label><input type="text" data-key="PRIORITY_MEDIUM_EMOJI"></div>
-        <div class="field"><label>Low Priority Emoji</label><input type="text" data-key="PRIORITY_LOW_EMOJI"></div>
-        <div class="field"><label>Claimer Emoji Fallback</label><input type="text" data-key="CLAIMER_EMOJI_FALLBACK"></div>
-      </div></div>
-    </div>
-
-    <!-- 13. Staff -->
-    <div class="section" id="s-staff">
-      <div class="section-header"><h2>Staff</h2><p>Staff IDs, emojis, and admin settings</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field full-width"><label>Staff IDs (comma-separated)</label><input type="text" data-key="STAFF_IDS" data-smart="multi-member"></div>
-        <div class="field"><label>Admin ID</label><input type="text" data-key="ADMIN_ID" data-smart="member"></div>
-        <div class="field full-width"><label>Staff Emojis (userId:emoji, comma-separated)</label><input type="text" data-key="STAFF_EMOJIS"><div class="hint">Format: 123456:emoji,789012:emoji</div></div>
-        <div class="field full-width"><label>Additional Staff Roles (comma-separated)</label><input type="text" data-key="ADDITIONAL_STAFF_ROLES"><div class="hint">Role IDs with staff permissions</div></div>
-        <div class="field full-width"><label>Blacklisted Roles (comma-separated)</label><input type="text" data-key="BLACKLISTED_ROLES"><div class="hint">Role IDs that cannot open tickets</div></div>
-        <div class="field full-width"><label>Unclaimed Reminder Thresholds (hours, comma-separated)</label><input type="text" data-key="UNCLAIMED_REMINDER_THRESHOLDS"><div class="hint">e.g. 1,2,4</div></div>
-      </div></div>
-    </div>
-
-    <!-- 14. Advanced -->
-    <div class="section" id="s-advanced">
-      <div class="section-header"><h2>Advanced</h2><p>Ports, URLs, game list, branding</p><span class="chevron">&#9660;</span></div>
-      <div class="section-body"><div class="field-grid">
-        <div class="field"><label>Bot Port</label><input type="number" data-key="DISCORD_ONLY_PORT"></div>
-        <div class="field"><label>Healthcheck Host</label><input type="text" data-key="HEALTHCHECK_HOST" placeholder="leave empty for all interfaces"></div>
-        <div class="field"><label>Settings Port</label><input type="number" data-key="SETTINGS_PORT"></div>
-        <div class="field"><label>Settings Domain</label><input type="text" data-key="SETTINGS_DOMAIN"></div>
-        <div class="field"><label>Internal API Port</label><input type="number" data-key="INTERNAL_API_PORT"></div>
-        <div class="field"><label>Support Name</label><input type="text" data-key="SUPPORT_NAME"></div>
-        <div class="field"><label>Logo URL</label><input type="text" data-key="LOGO_URL"></div>
-        <div class="field full-width"><label>Game List (comma-separated)</label><textarea data-key="GAME_LIST" rows="3"></textarea></div>
-        <div class="field full-width"><label>Email Signature (HTML, use \n for breaks)</label><textarea data-key="EMAIL_SIGNATURE" rows="3"></textarea></div>
-        <div class="field full-width"><label>Close Subject Prefix</label><input type="text" data-key="TICKET_CLOSE_SUBJECT_PREFIX"></div>
-        <div class="field full-width"><label>Close Message (email body)</label><textarea data-key="TICKET_CLOSE_MESSAGE" rows="2"></textarea></div>
-        <div class="field full-width"><label>Discord Close Message</label><textarea data-key="DISCORD_CLOSE_MESSAGE" rows="2"></textarea></div>
-        <div class="field full-width"><label>Transcript Message</label><textarea data-key="DISCORD_TRANSCRIPT_MESSAGE" rows="2"></textarea><div class="hint">Variables: {channel_name}, {email}, {date_opened}, {date_closed}</div></div>
-        <div class="field full-width"><label>Auto-Close Message</label><textarea data-key="DISCORD_AUTO_CLOSE_MESSAGE" rows="2"></textarea></div>
-      </div></div>
-    </div>
-
-  </div>
-
-  <!-- Save bar -->
-  <div id="save-bar" class="save-bar">
-    <span id="change-count">0 unsaved changes</span>
-    <div class="save-actions">
-      <button type="button" id="save-btn">Save</button>
-      <button type="button" id="save-restart-btn" class="danger">Save &amp; Restart Now</button>
-      <button type="button" id="schedule-restart-btn" class="secondary">Schedule restart...</button>
-    </div>
-  </div>
-
-  <!-- Schedule modal -->
-  <div id="schedule-modal" class="modal hidden" role="dialog" aria-modal="true" aria-labelledby="schedule-modal-title">
-    <div class="modal-card">
-      <h3 id="schedule-modal-title">Schedule restart</h3>
-      <input type="datetime-local" id="schedule-datetime" aria-label="Restart date and time">
-      <div class="modal-actions">
-        <button type="button" id="schedule-confirm-btn">Schedule</button>
-        <button type="button" id="schedule-cancel-btn" class="secondary">Cancel</button>
-      </div>
-    </div>
-  </div>
-
-  <script defer src="/js/util.js"></script>
-  <script defer src="/js/router.js"></script>
-  <script defer src="/js/fields.js"></script>
-  <script defer src="/js/notifications.js"></script>
-  <script defer src="/js/discord.js"></script>
-  <script defer src="/js/app.js"></script>
-</body>
-</html>

settings-site/public/js/app.js.bak-20260421

@@ -1,162 +0,0 @@
-(function () {
-  'use strict';
-
-  async function init() {
-    document.getElementById('loading').classList.remove('hidden');
-    try {
-      await Util.fetchCsrfToken();
-      const [config] = await Promise.all([
-        fetch('/api/config', { credentials: 'same-origin' }).then(r => r.json()),
-        DiscordFields.fetchGuildData()
-      ]);
-      Fields.setSavedConfig(config);
-      document.getElementById('bot-status-dot').className = 'dot online';
-      document.getElementById('bot-status-text').textContent = 'Connected';
-      Fields.populateFields(config);
-      Notifications.initNotificationsEditor(config);
-      Fields.initSmartSelects(config);
-    } catch (e) {
-      document.getElementById('bot-status-dot').className = 'dot offline';
-      document.getElementById('bot-status-text').textContent = 'Unreachable';
-    }
-    document.getElementById('loading').classList.add('hidden');
-    setupSectionToggles();
-    Fields.setupSaveBar();
-  }
-
-  function setupSectionToggles() {
-    document.querySelectorAll('.section-header').forEach(header => {
-      header.addEventListener('click', () => {
-        header.closest('.section').classList.toggle('collapsed');
-      });
-    });
-  }
-
-  function openScheduleModal() {
-    const modal = document.getElementById('schedule-modal');
-    const dt = document.getElementById('schedule-datetime');
-    const min = Util.formatLocalDateTime(new Date(Date.now() + 60000));
-    dt.min = min;
-    dt.value = min;
-    Util.openModal(modal, { initialFocus: '#schedule-datetime' });
-  }
-
-  async function confirmScheduledRestart() {
-    const dt = document.getElementById('schedule-datetime').value;
-    if (!dt) return;
-    await fetch('/api/restart', {
-      method: 'POST',
-      credentials: 'same-origin',
-      headers: Util.csrfHeaders({ 'Content-Type': 'application/json' }),
-      body: JSON.stringify({ mode: 'scheduled', scheduledFor: new Date(dt).toISOString() })
-    });
-    Util.closeModal(document.getElementById('schedule-modal'));
-    Util.showToast(`Restart scheduled for ${new Date(dt).toLocaleString()}`, 'warning');
-  }
-
-  async function doLogout() {
-    try {
-      await fetch('/logout', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: Util.csrfHeaders()
-      });
-    } catch (e) { /* ignore */ }
-    window.location.href = '/login';
-  }
-
-  function setupActionButtons() {
-    document.getElementById('save-btn')?.addEventListener('click', () => Fields.saveConfig('save'));
-    document.getElementById('save-restart-btn')?.addEventListener('click', () => Fields.saveConfig('restart'));
-    document.getElementById('schedule-restart-btn')?.addEventListener('click', openScheduleModal);
-    document.getElementById('schedule-confirm-btn')?.addEventListener('click', confirmScheduledRestart);
-    document.getElementById('schedule-cancel-btn')?.addEventListener('click', () => {
-      Util.closeModal(document.getElementById('schedule-modal'));
-    });
-    document.getElementById('logout-btn')?.addEventListener('click', doLogout);
-  }
-
-  function setupMobileNav() {
-    const toggle = document.getElementById('menu-toggle');
-    const backdrop = document.getElementById('sidebar-backdrop');
-
-    toggle?.addEventListener('click', () => {
-      Util.setSidebarOpen(!document.body.classList.contains('sidebar-open'));
-    });
-    backdrop?.addEventListener('click', () => Util.setSidebarOpen(false));
-    document.addEventListener('keydown', (e) => {
-      if (e.key === 'Escape' && document.body.classList.contains('sidebar-open')) {
-        Util.setSidebarOpen(false);
-      }
-    });
-    window.addEventListener('resize', () => {
-      if (!Util.isMobileViewport() && document.body.classList.contains('sidebar-open')) {
-        Util.setSidebarOpen(false);
-      }
-    });
-  }
-
-  let healthPollHandle = null;
-
-  function setBotStatus(online) {
-    const dot = document.getElementById('bot-status-dot');
-    const text = document.getElementById('bot-status-text');
-    if (!dot || !text) return;
-    dot.className = online ? 'dot online' : 'dot offline';
-    text.textContent = online ? 'Connected' : 'Unreachable';
-  }
-
-  async function pollHealth() {
-    try {
-      const res = await fetch('/healthz', { credentials: 'same-origin' });
-      if (res.ok) {
-        const data = await res.json();
-        setBotStatus(Boolean(data.bot));
-      } else {
-        setBotStatus(false);
-      }
-    } catch (_) {
-      setBotStatus(false);
-    }
-  }
-
-  function scheduleNextHealthPoll() {
-    if (document.hidden) return;
-    healthPollHandle = setTimeout(async () => {
-      await pollHealth();
-      scheduleNextHealthPoll();
-    }, 20000);
-  }
-
-  function startHealthPolling() {
-    if (healthPollHandle) clearTimeout(healthPollHandle);
-    scheduleNextHealthPoll();
-  }
-
-  function stopHealthPolling() {
-    if (healthPollHandle) {
-      clearTimeout(healthPollHandle);
-      healthPollHandle = null;
-    }
-  }
-
-  function setupHealthPolling() {
-    document.addEventListener('visibilitychange', () => {
-      if (document.hidden) stopHealthPolling();
-      else startHealthPolling();
-    });
-    window.addEventListener('pagehide', stopHealthPolling);
-    startHealthPolling();
-  }
-
-  document.addEventListener('DOMContentLoaded', async () => {
-    Router.setupSidebarRouting();
-    setupActionButtons();
-    setupMobileNav();
-    await init();
-    Router.navigate(location.pathname, false);
-    setupHealthPolling();
-  });
-
-  window.App = { init };
-})();

settings-site/public/js/router.js.bak-20260421

@@ -1,52 +0,0 @@
-(function () {
-  'use strict';
-
-  const ROUTES = {
-    '/': 's-core',
-    '/channels': 's-channels',
-    '/categories': 's-categories',
-    '/gmail': 's-gmail',
-    '/behavior': 's-behavior',
-    '/threads': 's-threads',
-    '/pins': 's-pins',
-    '/notifications': 's-notifications',
-    '/logging': 's-logging',
-    '/automation': 's-automation',
-    '/appearance': 's-appearance',
-    '/staff': 's-staff',
-    '/advanced': 's-advanced'
-  };
-
-  function navigate(path, updateHistory = true) {
-    const sectionId = ROUTES[path] || ROUTES['/'];
-    const normalizedPath = ROUTES[path] ? path : '/';
-    if (updateHistory) history.pushState({}, '', normalizedPath);
-
-    document.querySelectorAll('.section').forEach(section => {
-      section.classList.toggle('hidden', section.id !== sectionId);
-    });
-
-    document.querySelectorAll('.sidebar a').forEach(link => {
-      link.classList.toggle('active', link.getAttribute('href') === normalizedPath);
-    });
-  }
-
-  function setupSidebarRouting() {
-    const sidebar = document.querySelector('.sidebar');
-    if (!sidebar) return;
-
-    sidebar.addEventListener('click', e => {
-      const a = e.target.closest('a');
-      if (!a) return;
-      e.preventDefault();
-      navigate(a.getAttribute('href'));
-      if (Util.isMobileViewport()) Util.setSidebarOpen(false);
-    });
-
-    window.addEventListener('popstate', () => {
-      navigate(location.pathname, false);
-    });
-  }
-
-  window.Router = { ROUTES, navigate, setupSidebarRouting };
-})();

utils.js

@@ -3,7 +3,7 @@
  * priority helpers, template variables.
  */
 const crypto = require('crypto');
-const { CONFIG, GAME_NAMES, GAME_ALIASES, TICKET_TAGS } = require('./config');
+const { CONFIG, GAME_NAMES, GAME_ALIASES } = require('./config');
 
 /** Constant-time string compare. Returns false for mismatched length or empty/nullish inputs without throwing. */
 function safeEqual(a, b) {
@@ -243,13 +243,6 @@ function getPriorityColor(priority) {
   }
 }
 
-/** Returns emoji for a ticket-tag key (e.g. server-down → ⬇️). Priority always comes first in channel name, then tag. */
-function getTicketTagEmoji(tagKey) {
-  if (!tagKey) return '';
-  const t = (TICKET_TAGS || []).find(x => x.value === tagKey);
-  return t ? t.emoji : '';
-}
-
 // --- TEMPLATE VARIABLES ---
 
 function replaceVariables(template, context = {}) {
@@ -407,6 +400,5 @@ module.exports = {
   detectGame,
   getPriorityEmoji,
   getPriorityColor,
-  getTicketTagEmoji,
   replaceVariables
 };