/**
 * Bridge configuration and game lists.
 * Load dotenv so env is available when this module is required first.
 * dotenv-expand resolves ${NGROK_URL} etc. in .env.
 */
const dotenv = require('dotenv');
const dotenvExpand = require('dotenv-expand');
dotenvExpand.expand(dotenv.config({ debug: true }));

const ZAMMAD = {
  URL: process.env.ZAMMAD_URL,
  TOKEN: process.env.ZAMMAD_TOKEN,
  EMAIL_GROUP: process.env.ZAMMAD_EMAIL_GROUP || 'Email Users',
  DISCORD_GROUP: process.env.ZAMMAD_DISCORD_GROUP || 'Discord Users'
};

const CONFIG = {
  DISCORD_TOKEN: process.env.DISCORD_TOKEN,
  DISCORD_GUILD_ID: process.env.DISCORD_GUILD_ID || null,
  TICKET_CATEGORY_ID: process.env.TICKET_CATEGORY_ID,
  EMAIL_TICKET_OVERFLOW_CATEGORY_IDS: (process.env.EMAIL_TICKET_OVERFLOW_CATEGORY_IDS || '')
    .split(',')
    .map(s => s.trim())
    .filter(Boolean),
  DISCORD_TICKET_CATEGORY_ID: process.env.DISCORD_TICKET_CATEGORY_ID || process.env.TICKET_CATEGORY_ID,
  DISCORD_TICKET_OVERFLOW_CATEGORY_IDS: (process.env.DISCORD_TICKET_OVERFLOW_CATEGORY_IDS || '')
    .split(',')
    .map(s => s.trim())
    .filter(Boolean),
  ROLE_ID_TO_PING: process.env.ROLE_ID_TO_PING,
  ROLE_TO_PING_ID: process.env.ROLE_ID_TO_PING || process.env.ROLE_TO_PING_ID,
  TRANSCRIPT_CHAN: process.env.TRANSCRIPT_CHANNEL_ID,
  LOG_CHAN: process.env.LOGGING_CHANNEL_ID,
  DEBUGGING_CHANNEL_ID: process.env.DEBUGGING_CHANNEL_ID || null,
  BACKUP_EXPORT_CHANNEL_ID: process.env.BACKUP_EXPORT_CHANNEL_ID || null,
  ACCOUNT_INFO_CHANNEL_ID: process.env.ACCOUNT_INFO_CHANNEL_ID || null,
  CLIENT_ID: process.env.DISCORD_APPLICATION_ID,
  CLIENT_SECRET: process.env.GOOGLE_CLIENT_SECRET,
  REFRESH_TOKEN: process.env.REFRESH_TOKEN,
  MY_EMAIL: (process.env.MY_EMAIL || '').toLowerCase(),
  LOGO_URL: process.env.LOGO_URL,
  SUPPORT_NAME: process.env.SUPPORT_NAME || 'Support',
  PORT: process.env.DISCORD_ONLY_PORT || 5000,
  SIGNATURE: (process.env.EMAIL_SIGNATURE || '').trim().replace(/\\n/g, '<br>'),
  GAME_LIST: process.env.GAME_LIST || '',
  DISCORD_THREAD_CHANNEL_ID: process.env.DISCORD_THREAD_CHANNEL_ID || null,
  EMAIL_THREAD_CHANNEL_ID: process.env.EMAIL_THREAD_CHANNEL_ID || null,
  EMAIL_ESCALATED_CATEGORY_ID: process.env.EMAIL_ESCALATED_CATEGORY_ID || process.env.ESCALATED_CATEGORY_ID,
  DISCORD_ESCALATED_CATEGORY_ID: process.env.DISCORD_ESCALATED_CATEGORY_ID,
  EMAIL_ESCALATED2_CHANNEL_ID: process.env.EMAIL_ESCALATED2_CHANNEL_ID || null,
  DISCORD_ESCALATED2_CHANNEL_ID: process.env.DISCORD_ESCALATED2_CHANNEL_ID || null,
  EMAIL_ESCALATED3_CHANNEL_ID: process.env.EMAIL_ESCALATED3_CHANNEL_ID || null,
  DISCORD_ESCALATED3_CHANNEL_ID: process.env.DISCORD_ESCALATED3_CHANNEL_ID || null,
  ESCALATION_MESSAGE: process.env.ESCALATION_MESSAGE || 'This email ticket has been escalated.',
  TICKET_CLOSE_SUBJECT_PREFIX: process.env.TICKET_CLOSE_SUBJECT_PREFIX || '[Resolved]',
  TICKET_CLOSE_MESSAGE: process.env.TICKET_CLOSE_MESSAGE || 'This ticket has been marked as resolved. If you would like to re-open this issue, please reply to this email.',
  TICKET_CLOSE_SIGNATURE: process.env.TICKET_CLOSE_SIGNATURE || 'Thank you for using Indifferent Broccoli.',
  AUTO_CLOSE_ENABLED: process.env.AUTO_CLOSE_ENABLED === 'true',
  AUTO_CLOSE_AFTER_HOURS: parseInt(process.env.AUTO_CLOSE_AFTER_HOURS) || 72,
  AUTO_CLOSE_MESSAGE: process.env.AUTO_CLOSE_MESSAGE || 'This ticket has been automatically closed due to inactivity.',
  GLOBAL_TICKET_LIMIT: parseInt(process.env.GLOBAL_TICKET_LIMIT) || 5,
  TICKET_LIMIT_PER_CATEGORY: parseInt(process.env.TICKET_LIMIT_PER_CATEGORY) || 3,
  RATE_LIMIT_TICKETS_PER_USER: parseInt(process.env.RATE_LIMIT_TICKETS_PER_USER) || 0,
  RATE_LIMIT_WINDOW_MINUTES: parseInt(process.env.RATE_LIMIT_WINDOW_MINUTES) || 60,
  BLACKLISTED_ROLES: (process.env.BLACKLISTED_ROLES || '').split(',').map(r => r.trim()).filter(Boolean),
  ADDITIONAL_STAFF_ROLES: (process.env.ADDITIONAL_STAFF_ROLES || '').split(',').map(r => r.trim()).filter(Boolean),
  TICKET_WELCOME_MESSAGE: process.env.TICKET_WELCOME_MESSAGE || 'Thank you for contacting support! A team member will assist you shortly.',
  TICKET_CLAIMED_MESSAGE: process.env.TICKET_CLAIMED_MESSAGE || 'This ticket has been claimed by {staff_name}.',
  TICKET_UNCLAIMED_MESSAGE: process.env.TICKET_UNCLAIMED_MESSAGE || 'This ticket is now available for any staff member.',
  REMINDER_ENABLED: process.env.REMINDER_ENABLED === 'true',
  REMINDER_AFTER_HOURS: parseInt(process.env.REMINDER_AFTER_HOURS) || 24,
  REMINDER_MESSAGE: process.env.REMINDER_MESSAGE || 'This ticket has been inactive for {hours} hours. Please provide an update or close the ticket.',
  PRIORITY_ENABLED: process.env.PRIORITY_ENABLED === 'true',
  DEFAULT_PRIORITY: process.env.DEFAULT_PRIORITY || 'normal',
  PRIORITY_HIGH_EMOJI: process.env.PRIORITY_HIGH_EMOJI || '🔴',
  PRIORITY_MEDIUM_EMOJI: process.env.PRIORITY_MEDIUM_EMOJI || '🟡',
  PRIORITY_LOW_EMOJI: process.env.PRIORITY_LOW_EMOJI || '🟢',
  CLAIM_TIMEOUT_ENABLED: process.env.CLAIM_TIMEOUT_ENABLED === 'true',
  CLAIM_TIMEOUT_HOURS: parseInt(process.env.CLAIM_TIMEOUT_HOURS) || 48,
  AUTO_UNCLAIM_ENABLED: process.env.AUTO_UNCLAIM_ENABLED === 'true',
  AUTO_UNCLAIM_AFTER_HOURS: parseInt(process.env.AUTO_UNCLAIM_AFTER_HOURS) || 24,
  ALLOW_CLAIM_OVERWRITE: process.env.ALLOW_CLAIM_OVERWRITE === 'true',
  USE_THREADS: process.env.USE_THREADS === 'true',
  THREAD_PARENT_CHANNEL: process.env.THREAD_PARENT_CHANNEL || process.env.EMAIL_THREAD_CHANNEL_ID || null,
  BUTTON_LABEL_CLOSE: process.env.BUTTON_LABEL_CLOSE || 'Close Ticket',
  BUTTON_LABEL_CLAIM: process.env.BUTTON_LABEL_CLAIM || 'Claim',
  BUTTON_LABEL_UNCLAIM: process.env.BUTTON_LABEL_UNCLAIM || 'Unclaim',
  BUTTON_EMOJI_CLOSE: process.env.BUTTON_EMOJI_CLOSE || '🔒',
  BUTTON_EMOJI_CLAIM: process.env.BUTTON_EMOJI_CLAIM || '📌',
  BUTTON_EMOJI_UNCLAIM: process.env.BUTTON_EMOJI_UNCLAIM || '🔓',
  EMBED_COLOR_OPEN: parseInt(process.env.EMBED_COLOR_OPEN) || 0x00FF00,
  EMBED_COLOR_CLOSED: parseInt(process.env.EMBED_COLOR_CLOSED) || 0xFF0000,
  EMBED_COLOR_CLAIMED: parseInt(process.env.EMBED_COLOR_CLAIMED) || 0xFFFF00,
  EMBED_COLOR_ESCALATED: parseInt(process.env.EMBED_COLOR_ESCALATED) || 0xFF6600,
  EMBED_COLOR_INFO: parseInt(process.env.EMBED_COLOR_INFO) || 0x1e2124
};

/** Ticket category tags for /tag set – [emoji] [label] in dropdown; priority emoji always first in channel name, then tag emoji. */
const TICKET_TAGS = [
  { value: 'server-down', emoji: '⬇️', name: 'Server Down' },
  { value: 'stuck-restarting', emoji: '⏳', name: 'Stuck Restarting' },
  { value: 'cant-connect', emoji: '📵', name: "Can't Connect" },
  { value: 'server-lag', emoji: '🐌', name: 'Server Lag' },
  { value: 'billing', emoji: '💳', name: 'Billing' },
  { value: 'refund-request', emoji: '💸', name: 'Refund Request' },
  { value: 'mod-help', emoji: '🔧', name: 'Mod Help' },
  { value: 'backup-restore', emoji: '💾', name: 'Backup Restore' },
  { value: 'world-save', emoji: '🌍', name: 'World / Save' },
  { value: 'server-config', emoji: '⚙️', name: 'Server Config' }
];

const GAME_NAMES = (CONFIG.GAME_LIST || '')
  .split(',')
  .map(g => g.trim())
  .filter(Boolean);

const GAME_ALIASES = {
  '7D2D': '7 Days to Die',
  '7 days': '7 Days to Die',
  PZ: 'Project Zomboid',
  zomboid: 'Project Zomboid',
  MC: 'Minecraft',
  Ark: 'ARK: Survival Evolved',
  SOTF: 'Sons of the Forest',
  CS2: 'Counter-Strike 2'
};

const GAME_NAME_TO_KEY = {
  'Project Zomboid': 'project_zomboid',
  'Satisfactory': 'satisfactory',
  'Palworld': 'palworld',
  'Minecraft': 'minecraft',
  'Valheim': 'valheim',
  'Enshrouded': 'enshrouded',
  '7 Days to Die': '7_days_to_die',
  'Hytale': 'hytale',
  'ICARUS': 'icarus',
  'Abiotic Factor': 'abiotic_factor',
  'ARK: Survival Evolved': 'ark_survival_evolved',
  'Conan Exiles': 'conan_exiles',
  'Core Keeper': 'core_keeper',
  'Counter-Strike 2': 'counter_strike_2',
  'DayZ': 'dayz',
  'ECO': 'eco',
  'Factorio': 'factorio',
  'FiveM': 'fivem',
  'The Front': 'the_front',
  "Garry's Mod": 'garrys_mod',
  'Necesse': 'necesse',
  'Rust': 'rust',
  'Sons of the Forest': 'sons_of_the_forest',
  'Soulmask': 'soulmask',
  'Star Rupture': 'star_rupture',
  'Terraria': 'terraria',
  'VEIN': 'vein',
  'Vintage Story': 'vintage_story',
  'Voyagers of Nera': 'voyagers_of_nera',
  'V Rising': 'v_rising'
};

module.exports = {
  CONFIG,
  ZAMMAD,
  TICKET_TAGS,
  GAME_NAMES,
  GAME_ALIASES,
  GAME_NAME_TO_KEY
};