/**
* Gmail service – OAuth client, send reply, send ticket-closed email.
*/
const { google } = require('googleapis');
const { CONFIG } = require('../config');
const { extractRawEmail, escapeHtml } = require('../utils');
const { getStaffSignatureBlocks } = require('./staffSignature');
const { logError } = require('./debugLog');
const { readEnvFile } = require('./configPersistence');
function sanitizeHeaderValue(v) { return String(v || '').replace(/[\r\n]+/g, ' ').trim(); }
const EMAIL_RE = /^[^@\s]+@[^@\s]+$/;
function getGmailClient() {
const auth = new google.auth.OAuth2(
process.env.GOOGLE_CLIENT_ID,
process.env.GOOGLE_CLIENT_SECRET
);
auth.setCredentials({ refresh_token: CONFIG.REFRESH_TOKEN });
return google.gmail({ version: 'v1', auth });
}
/**
* Re-read REFRESH_TOKEN from .env, update in-memory config, and probe Google.
* Used by the internal /gmail/reload endpoint so the weekly reauth chore does
* not require a full container restart.
*
* Throws if the env file is missing the token, or if the probe call (getProfile)
* fails — the caller surfaces the error so the UI can see why.
*
* @returns {Promise<{emailAddress: string}>}
*/
async function reloadGmailClient() {
const envMap = readEnvFile();
const newToken = envMap.get('REFRESH_TOKEN');
if (!newToken) {
const err = new Error('REFRESH_TOKEN not set in .env');
err.code = 'ENOTOKEN';
throw err;
}
process.env.REFRESH_TOKEN = newToken;
CONFIG.REFRESH_TOKEN = newToken;
const gmail = getGmailClient();
const profile = await gmail.users.getProfile({ userId: 'me' });
return { emailAddress: profile.data.emailAddress };
}
async function sendTicketClosedEmail(ticket, discordDisplayName) {
try {
const gmail = getGmailClient();
// Send to the ticket sender (customer), not derived from thread (which can be support)
const recipientEmail = sanitizeHeaderValue(extractRawEmail(ticket.senderEmail || '')).toLowerCase();
if (!recipientEmail || recipientEmail === CONFIG.MY_EMAIL) return;
if (!EMAIL_RE.test(recipientEmail)) {
logError('sendTicketClosedEmail: invalid recipient', new Error(`Rejected: ${recipientEmail}`)).catch(() => {});
return;
}
let subjectHeader = ticket.subject || 'Support';
let msgId = null;
try {
const thread = await gmail.users.threads.get({
userId: 'me',
id: ticket.gmailThreadId
});
const messages = thread.data.messages || [];
const lastMsg = [...messages].reverse()[0];
if (lastMsg?.payload?.headers) {
const subj = lastMsg.payload.headers.find(h => h.name === 'Subject')?.value;
if (subj) subjectHeader = subj;
msgId = sanitizeHeaderValue(lastMsg.payload.headers.find(h => h.name === 'Message-ID')?.value);
}
} catch (_) {
/* use ticket.subject and no In-Reply-To if thread fetch fails */
}
const finalSubject = sanitizeHeaderValue(`${CONFIG.TICKET_CLOSE_SUBJECT_PREFIX} ${subjectHeader}`);
const utf8Subject = `=?utf-8?B?${Buffer.from(
finalSubject
).toString('base64')}?=`;
const serverDisplayName = escapeHtml(discordDisplayName || CONFIG.SUPPORT_NAME || 'Support');
const safeLogoUrl = escapeHtml(CONFIG.LOGO_URL || '');
const safeSignature = escapeHtml(CONFIG.SIGNATURE || '').replace(/\n/g, '
');
const safeCloseMessage = escapeHtml(CONFIG.TICKET_CLOSE_MESSAGE || '').replace(/\n/g, '
');
const safeCloseSignature = escapeHtml(CONFIG.TICKET_CLOSE_SIGNATURE || '').replace(/\n/g, '
');
const htmlBody = `
From: ${serverDisplayName} on Discord
Message:
${safeCloseMessage}
${safeCloseSignature}
${safeLogoUrl ? ` ` : ''}
|
${serverDisplayName}
${safeSignature}
|
`;
const rawHeaders = [
`From: ${sanitizeHeaderValue(CONFIG.MY_EMAIL)}`,
`To: ${recipientEmail}`,
`Subject: ${utf8Subject}`,
msgId ? `In-Reply-To: ${msgId}` : '',
msgId ? `References: ${msgId}` : '',
'MIME-Version: 1.0',
'Content-Type: text/html; charset="UTF-8"',
'',
htmlBody
].filter(Boolean);
const raw = Buffer.from(rawHeaders.join('\r\n'))
.toString('base64')
.replace(/\+/g, '-')
.replace(/\//g, '_')
.replace(/=+$/, '');
await gmail.users.messages.send({
userId: 'me',
requestBody: { raw, threadId: ticket.gmailThreadId }
});
} catch (err) {
console.error('Ticket closed email error:', err);
}
}
// StaffSignature model is registered in models.js; re-import here for use in this file
const { mongoose } = require('../db-connection');
const StaffSignature = mongoose.model('StaffSignature');
/**
* Send a notification email in the ticket thread (e.g. escalation, high-priority).
* @param {Object} ticket - Ticket with gmailThreadId, senderEmail, subject
* @param {string} subjectLine - Subject line (e.g. "Ticket escalated" or "Priority updated")
* @param {string} messageBody - Plain or HTML message body
* @param {string} [fromLabel] - Label for "From" (e.g. "Support on Discord")
* @param {string} [userId] - Discord user ID for signature (optional)
*/
async function sendTicketNotificationEmail(ticket, subjectLine, messageBody, fromLabel, userId = null) {
try {
const gmail = getGmailClient();
const recipientEmail = sanitizeHeaderValue(extractRawEmail(ticket.senderEmail || '')).toLowerCase();
if (!recipientEmail || recipientEmail === CONFIG.MY_EMAIL) return;
if (!EMAIL_RE.test(recipientEmail)) {
logError('sendTicketNotificationEmail: invalid recipient', new Error(`Rejected: ${recipientEmail}`)).catch(() => {});
return;
}
let subjectHeader = ticket.subject || 'Support';
let msgId = null;
try {
const thread = await gmail.users.threads.get({
userId: 'me',
id: ticket.gmailThreadId
});
const messages = thread.data.messages || [];
const lastMsg = [...messages].reverse()[0];
if (lastMsg?.payload?.headers) {
const subj = lastMsg.payload.headers.find(h => h.name === 'Subject')?.value;
if (subj) subjectHeader = subj;
msgId = sanitizeHeaderValue(lastMsg.payload.headers.find(h => h.name === 'Message-ID')?.value);
}
} catch (_) {}
const finalSubject = sanitizeHeaderValue(subjectLine || subjectHeader);
const utf8Subject = `=?utf-8?B?${Buffer.from(finalSubject).toString('base64')}?=`;
const label = escapeHtml(fromLabel || CONFIG.SUPPORT_NAME || 'Support');
const safeBody = escapeHtml(messageBody || '').replace(/\n/g, '
');
const safeLogoUrl = escapeHtml(CONFIG.LOGO_URL || '');
// Get staff signature if userId provided
let signatureBlocks = { text: '', html: '' };
if (userId) {
signatureBlocks = await getStaffSignatureBlocks(userId);
}
const safeSignature = escapeHtml(CONFIG.SIGNATURE || '').replace(/\n/g, '
');
const serverDisplayName = label;
const safeCloseMessage = safeBody;
const safeCloseSignature = escapeHtml(CONFIG.TICKET_CLOSE_SIGNATURE || '').replace(/\n/g, '
');
const htmlBody = `
From: ${serverDisplayName} on Discord
Message:
${safeCloseMessage}
${safeCloseSignature}
${safeLogoUrl ? ` ` : ''}
|
${serverDisplayName}
${safeSignature}
|
`;
const rawHeaders = [
`From: ${sanitizeHeaderValue(CONFIG.MY_EMAIL)}`,
`To: ${recipientEmail}`,
`Subject: ${utf8Subject}`,
msgId ? `In-Reply-To: ${msgId}` : '',
msgId ? `References: ${msgId}` : '',
'MIME-Version: 1.0',
'Content-Type: text/html; charset="UTF-8"',
'',
htmlBody
].filter(Boolean);
const raw = Buffer.from(rawHeaders.join('\r\n'))
.toString('base64')
.replace(/\+/g, '-')
.replace(/\//g, '_')
.replace(/=+$/, '');
await gmail.users.messages.send({
userId: 'me',
requestBody: { raw, threadId: ticket.gmailThreadId }
});
} catch (err) {
console.error('Ticket notification email error:', err);
}
}
/**
* Send a Gmail reply to a ticket
* @param {string} threadId - Gmail thread ID
* @param {string} replyText - Reply text
* @param {string} recipientEmail - Recipient email
* @param {string} subject - Subject line
* @param {string} messageId - Message ID (optional)
* @param {string} userId - Discord user ID for optional personal valediction/tagline (optional)
*/
async function sendGmailReply(
threadId,
replyText,
recipientEmail,
subject,
messageId,
userId = null
) {
const gmail = getGmailClient();
const safeRecipient = sanitizeHeaderValue(extractRawEmail(recipientEmail || '')).toLowerCase();
if (!EMAIL_RE.test(safeRecipient)) {
logError('sendGmailReply: invalid recipient', new Error(`Rejected: ${safeRecipient}`)).catch(() => {});
return null;
}
const safeMessageId = sanitizeHeaderValue(messageId);
const safeSubject = sanitizeHeaderValue(`Re: ${subject}`);
const utf8Subject = `=?utf-8?B?${Buffer.from(
safeSubject
).toString('base64')}?=`;
const safeLogoUrl = escapeHtml(CONFIG.LOGO_URL || '');
let signatureBlocks = { text: '', html: '' };
if (userId) {
signatureBlocks = await getStaffSignatureBlocks(userId);
}
// signatureBlocks.html must arrive pre-escaped; do not inject raw HTML here.
const safeStaffSigHtml = signatureBlocks.html ? signatureBlocks.html.replace(/\n/g, '
') : '';
const safeStaffSigText = signatureBlocks.text;
const htmlBody = `
${escapeHtml(replyText).replace(/\n/g, '
')}
${safeStaffSigHtml ? `
${safeStaffSigHtml}
` : ''}
`;
const boundary = '000000000000' + Date.now().toString(16);
const plainBody = [];
plainBody.push(replyText);
if (safeStaffSigText) {
plainBody.push('');
plainBody.push(safeStaffSigText);
}
plainBody.push('');
plainBody.push('Indifferent Broccoli Support');
plainBody.push('https://indifferentbroccoli.com/');
plainBody.push('Join us on Discord: https://discord.gg/2vmfrrtvJY');
plainBody.push('');
plainBody.push('"We eat lag for breakfast. Whatever."');
const raw = Buffer.from([
`From: ${sanitizeHeaderValue(CONFIG.MY_EMAIL)}`,
`To: ${safeRecipient}`,
`Subject: ${utf8Subject}`,
safeMessageId ? `In-Reply-To: ${safeMessageId}` : '',
safeMessageId ? `References: ${safeMessageId}` : '',
'MIME-Version: 1.0',
'Content-Type: multipart/alternative; boundary="' + boundary + '"',
'',
'--' + boundary,
'Content-Type: text/plain; charset="UTF-8"',
'',
...plainBody,
'',
'--' + boundary,
'Content-Type: text/html; charset="UTF-8"',
'',
htmlBody,
'',
'--' + boundary + '--'
].join('\r\n'))
.toString('base64')
.replace(/\+/g, '-')
.replace(/\//g, '_')
.replace(/=+$/, '');
await gmail.users.messages.send({
userId: 'me',
requestBody: { raw, threadId }
});
}
module.exports = {
getGmailClient,
reloadGmailClient,
sendGmailReply,
sendTicketClosedEmail,
sendTicketNotificationEmail
};