var mongoose = require('mongoose');

// ===== Broccolini Bot Models =====

const ticketSchema = new mongoose.Schema({
    gmailThreadId: { type: String, required: true, unique: true, index: true },
    discordThreadId: String,
    senderEmail: { type: String, required: true },
    subject: String,
    createdAt: { type: Date, default: Date.now },
    status: { type: String, default: 'open', enum: ['open', 'closed'] },
    transcriptMessageId: String,
    claimedBy: String,
    escalated: { type: Boolean, default: false },
    escalationTier: { type: Number, default: 0 },
    ticketNumber: Number,
    priority: { type: String, default: 'normal', enum: ['low', 'normal', 'medium', 'high'] },
    ticketTag: String,
    lastActivity: Date,
    welcomeMessageId: String,
    claimerId: String,
    creatorId: String,
    parentCategoryId: String,
    pendingDelete: { type: Boolean, default: false }
});
ticketSchema.index({ status: 1, lastActivity: 1 });
ticketSchema.index({ senderEmail: 1, status: 1 });
ticketSchema.index({ discordThreadId: 1 });
mongoose.model('Ticket', ticketSchema);

mongoose.model('TicketCounter', new mongoose.Schema({
    senderLocal: { type: String, required: true, unique: true },
    counter: { type: Number, default: 1 }
}));

mongoose.model('Transcript', new mongoose.Schema({
    gmailThreadId: { type: String, required: true },
    transcriptMessageId: String,
    createdAt: { type: Date, default: Date.now }
}));

mongoose.model('Tag', new mongoose.Schema({
    name: { type: String, required: true, unique: true },
    content: { type: String, required: true },
    createdAt: { type: Date, default: Date.now },
    createdBy: String,
    useCount: { type: Number, default: 0 }
}));

mongoose.model('StaffSettings', new mongoose.Schema({
    userId: { type: String, required: true, unique: true },
    guildId: { type: String, required: true },
    notifyDm: { type: Boolean, default: false },
    updatedAt: { type: Date, default: Date.now }
}));

mongoose.model('StaffSignature', new mongoose.Schema({
  userId: { type: String, required: true, unique: true },
  guildId: { type: String, required: true },
  valediction: { type: String, default: '' },
  displayName: { type: String, default: '' },
  tagline: { type: String, default: '' },
  updatedAt: { type: Date, default: Date.now }
}));