77 lines
2.2 KiB
JavaScript
77 lines
2.2 KiB
JavaScript
/**
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* Discord messageCreate handler – forwards staff replies to Gmail.
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*/
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const { mongoose } = require('../db-connection');
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const { CONFIG } = require('../config');
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const { extractRawEmail } = require('../utils');
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const { getGmailClient, sendGmailReply } = require('../services/gmail');
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const { updateTicketActivity } = require('../services/tickets');
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const Ticket = mongoose.model('Ticket');
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/**
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* Handle a Discord message in a ticket channel → relay to Gmail (email tickets only).
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*/
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async function handleDiscordReply(m) {
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if (m.author.bot || m.interaction) return;
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const ticket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
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if (!ticket) return;
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const discordUser = m.member?.displayName || m.author.username;
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if (ticket.gmailThreadId.startsWith('discord-')) {
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return;
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}
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// Email tickets: send reply via Gmail.
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try {
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const gmail = getGmailClient();
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const thread = await gmail.users.threads.get({
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userId: 'me',
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id: ticket.gmailThreadId
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});
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const last = [...thread.data.messages].reverse().find(msg => {
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const from =
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msg.payload.headers.find(h => h.name === 'From')?.value || '';
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return !from.toLowerCase().includes(CONFIG.MY_EMAIL);
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});
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if (!last) return;
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let recipient =
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last.payload.headers.find(h => h.name === 'From')?.value || '';
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const replyTo =
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last.payload.headers.find(h => h.name === 'Reply-To')?.value;
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if (replyTo) recipient = replyTo;
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const subject =
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last.payload.headers.find(h => h.name === 'Subject')?.value ||
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'Support';
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const msgId =
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last.payload.headers.find(h => h.name === 'Message-ID')?.value;
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const recipientEmail = extractRawEmail(recipient).toLowerCase();
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if (!recipientEmail || recipientEmail === CONFIG.MY_EMAIL) {
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console.warn('Bad recipient for reply:', recipientEmail);
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return;
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}
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await sendGmailReply(
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ticket.gmailThreadId,
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m.content,
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recipientEmail,
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subject,
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discordUser,
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msgId
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);
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await updateTicketActivity(ticket.gmailThreadId);
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} catch (e) {
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console.error('REPLY ERROR:', e);
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}
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}
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module.exports = { handleDiscordReply };
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