Files
broccolini-bot/broccolini-discord.js
indifferentketchup 2ccdbf72aa Email ticketing fixes, comms polish, and .env cleanup
Inbound:
- Gmail poll query is:unread in:inbox (was category:primary, which matched
  nothing on a no-tabs Workspace inbox)

Outbound email:
- Closed/escalation auto-emails editable via TICKET_CLOSE_MESSAGE and new
  TICKET_ESCALATION_EMAIL_MESSAGE; drop the staff signature from closing emails
- Replies quote the customer's latest message (gmail_quote markup so clients
  collapse it), embed custom emoji inline via CID attachment, and strip Discord
  role mentions
- Tagline spacing fix in the company signature

Discord side:
- Suppress all mentions in log + transcript posts (no more pinging on close)
- Drop the staff-role ping from new-ticket and follow-up notifications
- Ticket channels inherit category permissions instead of setting per-channel
  overwrites (removes the Manage Roles requirement)

Gmail folders:
- Folder/label routing (gmailLabels.js) with /folder; close files to Complete

Config:
- Remove ~56 stale .env keys for long-removed features; refresh stale copy

Docs:
- Design specs for folder routing, email-flow toggle, and per-staff metrics
2026-06-04 22:05:20 +00:00

299 lines
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JavaScript
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/**
* Entry point initializes the Discord bot, wires event handlers,
* connects to MongoDB, starts Gmail polling, and runs the Express healthcheck.
*/
const { Client, GatewayIntentBits, Partials, MessageFlags } = require('discord.js');
const express = require('express');
const { connectMongoDB, closeMongoDB } = require('./db-connection');
const { CONFIG } = require('./config');
const { mongoose } = require('./db-connection');
// Handlers
const { handleButton, handleTicketModal } = require('./handlers/buttons');
const { handleCommand, handleContextMenu, handleAutocomplete } = require('./handlers/commands');
const { requireStaffRole } = require('./handlers/commands/helpers');
const { handleDiscordReply } = require('./handlers/messages');
// Services & jobs
const { sendTicketClosedEmail } = require('./services/gmail');
const { checkAutoClose, checkAutoUnclaim, reconcileDeletedTicketChannels, resumePendingDeletes } = require('./services/tickets');
const { registerCommands } = require('./commands/register');
const { poll } = require('./gmail-poll');
const { setClient: setDebugClient, logError } = require('./services/debugLog');
let gmailPollInterval = null;
// Track all background setInterval handles so shutdown can clear them.
const activeIntervals = new Set();
function trackInterval(handle) {
if (handle) activeIntervals.add(handle);
return handle;
}
// Track one-shot setTimeout handles so shutdown can clear them (e.g., scheduled restarts).
const activeTimeouts = new Set();
function trackTimeout(handle) {
if (handle) activeTimeouts.add(handle);
return handle;
}
/**
* Update the Gmail poll interval at runtime.
* @param {number} ms - new interval in milliseconds
*/
function setGmailPollInterval(ms) {
if (gmailPollInterval) {
clearInterval(gmailPollInterval);
activeIntervals.delete(gmailPollInterval);
}
CONFIG.GMAIL_POLL_INTERVAL_MS = ms;
gmailPollInterval = setInterval(() => poll(client), ms);
activeIntervals.add(gmailPollInterval);
}
function clearGmailPollInterval() {
if (gmailPollInterval) {
clearInterval(gmailPollInterval);
activeIntervals.delete(gmailPollInterval);
gmailPollInterval = null;
}
}
// --- VALIDATE CONFIG ---
if (!CONFIG.DISCORD_TOKEN) {
console.error('DISCORD_TOKEN or DISCORD_BOT_TOKEN is not set in .env');
process.exit(1);
}
if (!CONFIG.TICKET_CATEGORY_ID) {
console.error('TICKET_CATEGORY_ID is not set in .env cannot create ticket channels.');
process.exit(1);
}
if (!CONFIG.CLIENT_ID) {
console.error('DISCORD_APPLICATION_ID is not set in .env cannot register slash commands.');
}
if (!process.env.GOOGLE_CLIENT_ID || !process.env.GOOGLE_CLIENT_SECRET) {
console.error('GOOGLE_CLIENT_ID or GOOGLE_CLIENT_SECRET is not set in .env Gmail OAuth may fail.');
}
// --- DISCORD CLIENT ---
const client = new Client({
intents: [
GatewayIntentBits.Guilds,
GatewayIntentBits.GuildMessages,
GatewayIntentBits.MessageContent,
GatewayIntentBits.GuildMembers
],
partials: [Partials.Channel]
});
// --- EVENT: interactionCreate ---
async function safeReplyError(interaction) {
const payload = { content: 'Something went wrong.', flags: MessageFlags.Ephemeral };
if (interaction.deferred || interaction.replied) {
await interaction.followUp(payload).catch(() => {});
} else {
await interaction.reply(payload).catch(() => {});
}
}
async function runHandler(name, interaction, fn) {
try {
return await fn();
} catch (err) {
console.error(`${name} error:`, err);
logError(name, err instanceof Error ? err : new Error(String(err)), null, client).catch(() => {});
await safeReplyError(interaction);
}
}
client.on('interactionCreate', async interaction => {
if (interaction.isButton()) {
return runHandler('handleButton', interaction, () => handleButton(interaction));
}
if (interaction.isModalSubmit() && interaction.customId.startsWith('signature_modal_')) {
// Staff-only: /signature shows this modal, which is gated; double-gate the
// submit path in case an attacker crafts the submission directly.
if (await requireStaffRole(interaction)) return;
// Handle signature modal submit
try {
const valediction = interaction.fields.getTextInputValue('valediction');
const displayName = interaction.fields.getTextInputValue('display_name');
const tagline = interaction.fields.getTextInputValue('tagline');
const StaffSignature = mongoose.model('StaffSignature');
await StaffSignature.findOneAndUpdate(
{ userId: interaction.user.id, guildId: interaction.guildId },
{
userId: interaction.user.id,
guildId: interaction.guildId,
valediction,
displayName,
tagline,
updatedAt: new Date()
},
{ upsert: true, new: true }
);
await interaction.reply({
content: 'Signature settings saved successfully!',
flags: MessageFlags.Ephemeral
});
} catch (err) {
console.error('Signature modal submit error:', err);
await interaction.reply({
content: 'Failed to save signature settings.',
flags: MessageFlags.Ephemeral
});
}
return;
}
if (interaction.isModalSubmit() && ['ticket_modal', 'ticket_modal_thread', 'ticket_modal_channel'].includes(interaction.customId)) {
return runHandler('handleTicketModal', interaction, () => handleTicketModal(interaction));
}
if (interaction.isChatInputCommand()) {
return runHandler('handleCommand', interaction, () => handleCommand(interaction));
}
if (interaction.isMessageContextMenuCommand() || interaction.isUserContextMenuCommand()) {
return runHandler('handleContextMenu', interaction, () => handleContextMenu(interaction));
}
if (interaction.isAutocomplete()) {
return runHandler('handleAutocomplete', interaction, () => handleAutocomplete(interaction));
}
});
client.on('messageCreate', async msg => {
await handleDiscordReply(msg);
});
// HTTP server handles + readiness flag. Assigned inside the ready callback
// (httpServer, appReady) and the INTERNAL_API_SECRET branch below
// (internalServer); declared here so they're visible to the ready callback,
// the express middleware below, and the shutdown handler at the bottom.
let httpServer = null;
let internalServer = null;
let appReady = false;
client.once('ready', async () => {
if (!process.env.MONGODB_URI) {
console.error('MONGODB_URI is not set in .env. Broccolini Bot requires MongoDB.');
process.exit(1);
}
await connectMongoDB(process.env.MONGODB_URI);
setDebugClient(client);
const healthcheckHost = CONFIG.HEALTHCHECK_HOST || undefined;
httpServer = app.listen(CONFIG.PORT, healthcheckHost, () => {
console.log(`Healthcheck server listening on ${healthcheckHost || '*'}:${CONFIG.PORT}`);
});
appReady = true;
console.log(`Broccolini Bot active on port ${CONFIG.PORT}`);
const guild = CONFIG.DISCORD_GUILD_ID
? client.guilds.cache.get(CONFIG.DISCORD_GUILD_ID)
: client.guilds.cache.first();
if (!guild) {
console.warn('No guild found on ready.');
} else {
const parent = guild.channels.cache.get(CONFIG.TICKET_CATEGORY_ID);
console.log('Ticket parent lookup:', {
id: CONFIG.TICKET_CATEGORY_ID,
exists: !!parent,
type: parent?.type
});
}
registerCommands().catch(console.error);
if (CONFIG.GMAIL_POLL_ENABLED) {
gmailPollInterval = trackInterval(setInterval(() => poll(client), CONFIG.GMAIL_POLL_INTERVAL_MS));
poll(client);
} else {
console.log('Gmail poll disabled by config (GMAIL_POLL_ENABLED=false) — inbox will not be polled. Enable with /email on.');
}
if (CONFIG.AUTO_CLOSE_ENABLED) {
trackInterval(setInterval(() => checkAutoClose(client, sendTicketClosedEmail), 60 * 60 * 1000));
checkAutoClose(client, sendTicketClosedEmail);
console.log('✓ Auto-close enabled: checking every hour');
}
if (CONFIG.AUTO_UNCLAIM_ENABLED) {
trackInterval(setInterval(() => checkAutoUnclaim(client), 60 * 60 * 1000));
checkAutoUnclaim(client);
console.log('✓ Auto-unclaim enabled: checking every hour');
}
reconcileDeletedTicketChannels(client).catch(e => console.error('reconcileDeletedTicketChannels:', e));
trackInterval(setInterval(() => reconcileDeletedTicketChannels(client).catch(e => console.error('reconcileDeletedTicketChannels:', e)), 60 * 60 * 1000));
resumePendingDeletes(client).catch(e => console.error('resumePendingDeletes:', e));
console.log('✓ Reconcile deleted ticket channels: every 1 hour');
// Start in-memory Map sweeps (per-module) — keeps long-running processes bounded.
require('./services/tickets').startTicketsSweeps(trackInterval);
console.log('✓ Memory sweeps registered: every 6 hours (unref\'d)');
console.log('✓ Discord bot ready. Tag:', client.user.tag);
});
client.login(CONFIG.DISCORD_TOKEN);
const app = express();
app.get('/', (req, res) => res.send(appReady ? 'Active' : 'Starting'));
// app.listen is called inside client.once('ready') after MongoDB connects and routes mount.
// --- Internal API for settings site ---
const internalApi = require('./routes/internalApi');
const internalApp = express();
internalApp.use('/internal', internalApi);
if (CONFIG.INTERNAL_API_SECRET) {
// Must bind all-interfaces inside the bot container: the settings-site is a
// separate container on broccoli-net and reaches this API over the docker
// bridge, not loopback. Not publicly exposed — docker-compose.yml has no
// `ports:` publish for INTERNAL_API_PORT, so ingress is limited to peers on
// broccoli-net, still gated by INTERNAL_API_SECRET and rate-limited.
// Do NOT flip this back to 127.0.0.1 — see commits d134f5f / 33b1f27.
internalServer = internalApp.listen(CONFIG.INTERNAL_API_PORT, '0.0.0.0', () => {
console.log(`[internalApi] listening on 0.0.0.0:${CONFIG.INTERNAL_API_PORT}`);
});
} else {
console.warn('[internalApi] INTERNAL_API_SECRET not set — internal API disabled.');
}
// --- Shutdown & error handlers ---
let shuttingDown = false;
async function handleShutdown(signal) {
if (shuttingDown) return;
shuttingDown = true;
console.log(`Bot shutting down (${signal})`);
for (const handle of activeIntervals) {
try { clearInterval(handle); } catch (_) {}
}
activeIntervals.clear();
for (const handle of activeTimeouts) {
try { clearTimeout(handle); } catch (_) {}
}
activeTimeouts.clear();
gmailPollInterval = null;
try { if (httpServer) await new Promise(r => httpServer.close(() => r())); } catch (_) {}
try { if (internalServer) await new Promise(r => internalServer.close(() => r())); } catch (_) {}
try { client.destroy(); } catch (_) {}
try { await closeMongoDB(); } catch (_) {}
process.exit(0);
}
process.on('SIGTERM', () => handleShutdown('SIGTERM'));
process.on('SIGINT', () => handleShutdown('SIGINT'));
process.on('unhandledRejection', (reason) => {
logError('unhandledRejection', reason instanceof Error ? reason : new Error(String(reason))).catch(() => {});
});
module.exports = {
client,
setGmailPollInterval,
clearGmailPollInterval,
trackTimeout
};