85 lines
3.1 KiB
JavaScript
85 lines
3.1 KiB
JavaScript
var mongoose = require('mongoose');
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// ===== Broccolini Bot Models =====
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const ticketSchema = new mongoose.Schema({
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gmailThreadId: { type: String, required: true, unique: true, index: true },
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discordThreadId: String,
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broccoliniTicketId: Number,
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lastSyncedBroccoliniArticleId: Number,
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senderEmail: { type: String, required: true },
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subject: String,
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createdAt: { type: Date, default: Date.now },
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status: { type: String, default: 'open', enum: ['open', 'closed'] },
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transcriptMessageId: String,
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claimedBy: String,
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escalated: { type: Boolean, default: false },
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escalationTier: { type: Number, default: 0 },
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ticketNumber: Number,
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renameCount: { type: Number, default: 0 },
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renameWindowStart: Date,
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priority: { type: String, default: 'normal', enum: ['low', 'normal', 'medium', 'high'] },
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ticketTag: String,
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lastActivity: Date,
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reminderSent: { type: Boolean, default: false },
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welcomeMessageId: String,
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claimerId: String,
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staffChannelId: String,
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parentCategoryId: String,
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unclaimedRemindersSent: { type: [Number], default: [] },
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lastMessageAuthorIsStaff: { type: Boolean, default: false },
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pendingDelete: { type: Boolean, default: false }
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});
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ticketSchema.index({ status: 1, lastActivity: 1 });
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ticketSchema.index({ senderEmail: 1, status: 1 });
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ticketSchema.index({ discordThreadId: 1 });
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mongoose.model('Ticket', ticketSchema);
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mongoose.model('TicketCounter', new mongoose.Schema({
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senderLocal: { type: String, required: true, unique: true },
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counter: { type: Number, default: 1 }
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}));
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mongoose.model('Transcript', new mongoose.Schema({
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gmailThreadId: { type: String, required: true },
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transcriptMessageId: String,
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createdAt: { type: Date, default: Date.now }
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}));
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mongoose.model('Tag', new mongoose.Schema({
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name: { type: String, required: true, unique: true },
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content: { type: String, required: true },
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createdAt: { type: Date, default: Date.now },
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createdBy: String,
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useCount: { type: Number, default: 0 }
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}));
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mongoose.model('CloseRequest', new mongoose.Schema({
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ticketId: { type: String, required: true, unique: true },
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requestedBy: { type: String, required: true },
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reason: String,
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createdAt: { type: Date, required: true }
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}));
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mongoose.model('GuildSettings', new mongoose.Schema({
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guildId: { type: String, required: true, unique: true },
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emailRouting: { type: String, enum: ['thread', 'category'], default: 'category' },
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updatedAt: { type: Date, default: Date.now }
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}));
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mongoose.model('StaffSettings', new mongoose.Schema({
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userId: { type: String, required: true, unique: true },
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guildId: { type: String, required: true },
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notifyDm: { type: Boolean, default: false },
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updatedAt: { type: Date, default: Date.now }
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}));
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mongoose.model('StaffSignature', new mongoose.Schema({
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userId: { type: String, required: true, unique: true },
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guildId: { type: String, required: true },
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valediction: { type: String, default: '' },
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displayName: { type: String, default: '' },
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tagline: { type: String, default: '' },
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updatedAt: { type: Date, default: Date.now }
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}));
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