indifferentketchup
6bae3e79b1
- Reply-cycle auto-advance: staff reply files the thread to "Awaiting Reply", a customer response files it to "Needs Response" (new GMAIL_LABEL_AWAITING_REPLY / GMAIL_LABEL_NEEDS_RESPONSE labels + autoAdvanceFolder, which only moves threads still in the auto-cycle and leaves hand-filed folders alone) - /forward: forward a ticket's email to another address (handlers/commands/forward.js + forward composition in services/gmail.js) - Tests for the auto-advance cycle; label fixtures updated for the new labels
60 lines
2.3 KiB
JavaScript
60 lines
2.3 KiB
JavaScript
/**
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* /forward — forward this ticket's email thread to a third-party address.
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*
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* Builds a fresh outbound email to the target only; the original customer is
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* never looped in (see services/gmail.js forwardThread).
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*/
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const { MessageFlags } = require('discord.js');
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const { findTicketForChannel } = require('../sharedHelpers');
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const { forwardThread } = require('../../services/gmail');
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const { logError, logTicketEvent } = require('../../services/debugLog');
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const plural = (n, word) => `${n} ${word}${n === 1 ? '' : 's'}`;
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async function handleForward(interaction) {
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const ticket = await findTicketForChannel(interaction);
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if (!ticket) return;
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// Discord-origin tickets have no Gmail thread to forward.
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if (ticket.gmailThreadId.startsWith('discord-')) {
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return interaction.reply({
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content: "This ticket has no email thread, so there's nothing to forward.",
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flags: MessageFlags.Ephemeral
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});
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}
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const target = interaction.options.getString('email');
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const note = interaction.options.getString('note') || '';
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// Defer: fetching the thread + downloading attachments can exceed the 3s window.
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await interaction.deferReply({ flags: MessageFlags.Ephemeral });
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try {
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const { messageCount, attachmentCount, skipped } = await forwardThread(
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ticket.gmailThreadId, target, note
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);
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logTicketEvent('Email thread forwarded', [
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{ name: 'To', value: target },
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{ name: 'Messages', value: String(messageCount) },
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{ name: 'Forwarded by', value: interaction.user.tag }
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], interaction).catch(() => {});
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const skippedNote = skipped ? ` (${plural(skipped, 'attachment')} skipped — over the size limit)` : '';
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return interaction.editReply({
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content: `Forwarded ${plural(messageCount, 'message')} (${plural(attachmentCount, 'attachment')}) to **${target}**.${skippedNote}`
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});
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} catch (err) {
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if (err.code === 'EBADRECIPIENT') {
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return interaction.editReply({ content: "That doesn't look like a valid email address." });
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}
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if (err.code === 'EEMPTY') {
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return interaction.editReply({ content: 'This thread has no messages to forward.' });
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}
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logError('handleForward', err, interaction).catch(() => {});
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return interaction.editReply({ content: `Failed to forward: ${err.message}` });
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}
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}
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module.exports = { handleForward };
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