Event-sourced tracking of staff/ticket lifecycle actions, plus a /stats command. Foundation for a future tickets-website analytics dashboard. Data: - StaffAction model (event log) + Ticket.game / Ticket.closedAt - STATS_ADMIN_IDS config (who may view others' stats) Recording (fire-and-forget, idempotent on real state transitions): - claim, response (channel reply + /response send), escalate, de-escalate, transfer, close (4 sites), reopen — each denormalizes ticketType, tier, priority, game, requester (senderEmail / creatorId), guildId - close events carry closerType / resolverId (claimer credit) / wasClaimed; transfer carries fromId / toId; reopen stamps resolverId - conditional close transition helper (atomic open->closed + closedAt) shared by all four close paths Query + command: - pure period parser (presets + free-text) and stats shaper (per-metric keys) - command-aware autocomplete dispatch - /stats: period (autocomplete) + member (admin-gated) + source (all/email/ discord), ManageMessages + staff-role gated, ephemeral, tier-labeled embed 288+ unit tests; timing/busiest-times data is collected but displayed later.
172 lines
6.5 KiB
JavaScript
172 lines
6.5 KiB
JavaScript
/**
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* Phase 5a — claim event recording tests.
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*
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* Follows the same injectable-parameter pattern as closeTransition.test.js:
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* _TicketModel — controls the DB layer (updateOne)
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* _recordAction — captures recording calls without any module mocking
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*
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* No vi.mock needed; all dependencies injected directly.
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*
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* Covers:
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* (a) fresh claim — modifiedCount 1 → exactly one 'claim' event
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* (b) no-op re-claim — modifiedCount 0 (same user) → no event
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* (c) conditional filter — filter must exclude tickets already claimed by actor
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* (d) tier captured — escalationTier from ticket at claim time
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*/
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import { describe, it, expect, vi } from 'vitest';
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import { applyClaim } from '../handlers/buttons.js';
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// ---------------------------------------------------------------------------
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// Shared factories
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// ---------------------------------------------------------------------------
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function makeInteraction(userId = 'staff-001') {
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return {
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user: {
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id: userId,
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username: 'staffuser',
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toString: () => `<@${userId}>`
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},
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member: { displayName: 'Staff Member' },
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guild: { id: 'guild-001' },
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channel: { id: 'chan-001' },
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update: vi.fn().mockResolvedValue(undefined),
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followUp: vi.fn().mockResolvedValue(undefined)
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};
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}
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function makeGuild() {
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return {
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members: {
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fetch: vi.fn().mockRejectedValue(new Error('no member in test env'))
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}
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};
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}
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function makeTicket(overrides = {}) {
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return {
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gmailThreadId: 'discord-test-001',
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escalationTier: 0,
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claimerId: null,
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claimedBy: null,
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priority: 'normal',
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game: 'TestGame',
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senderEmail: 'user@example.com',
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creatorId: 'creator-001',
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ticketNumber: 42,
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...overrides
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};
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}
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function makeBtn() {
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const btn = {};
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const chain = () => btn;
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btn.setCustomId = chain;
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btn.setLabel = chain;
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btn.setEmoji = chain;
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btn.setStyle = chain;
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btn.setDisabled = chain;
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return btn;
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}
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// ---------------------------------------------------------------------------
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// (a) Fresh claim — real transition
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// ---------------------------------------------------------------------------
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describe('applyClaim — fresh claim emits one event', () => {
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it('emits exactly one "claim" event with the correct staffId', async () => {
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const ticket = makeTicket({ escalationTier: 0, claimerId: null });
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const mockUpdateOne = vi.fn().mockResolvedValue({ modifiedCount: 1 });
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const mockRecord = vi.fn();
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const interaction = makeInteraction('staff-001');
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await applyClaim(interaction, ticket, {}, makeBtn(), makeBtn(), 'Staff Member', makeGuild(), { updateOne: mockUpdateOne }, mockRecord);
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expect(mockRecord).toHaveBeenCalledTimes(1);
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const [staffId, type] = mockRecord.mock.calls[0];
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expect(staffId).toBe('staff-001');
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expect(type).toBe('claim');
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});
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it('passes the ticket doc so the recorder can denormalize fields', async () => {
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const ticket = makeTicket({ escalationTier: 0, claimerId: null });
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const mockUpdateOne = vi.fn().mockResolvedValue({ modifiedCount: 1 });
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const mockRecord = vi.fn();
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const interaction = makeInteraction('staff-001');
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await applyClaim(interaction, ticket, {}, makeBtn(), makeBtn(), 'Staff Member', makeGuild(), { updateOne: mockUpdateOne }, mockRecord);
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const [, , payload] = mockRecord.mock.calls[0];
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expect(payload.ticket).toBe(ticket);
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expect(payload.guildId).toBe('guild-001');
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});
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});
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// ---------------------------------------------------------------------------
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// (b) No-op re-claim — same user double-click, modifiedCount 0
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// ---------------------------------------------------------------------------
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describe('applyClaim — no-op re-claim emits no event', () => {
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it('emits no event when modifiedCount is 0', async () => {
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const ticket = makeTicket({ escalationTier: 0, claimerId: 'staff-001' });
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const mockUpdateOne = vi.fn().mockResolvedValue({ modifiedCount: 0 });
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const mockRecord = vi.fn();
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const interaction = makeInteraction('staff-001');
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await applyClaim(interaction, ticket, {}, makeBtn(), makeBtn(), 'Staff Member', makeGuild(), { updateOne: mockUpdateOne }, mockRecord);
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expect(mockRecord).not.toHaveBeenCalled();
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});
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});
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// ---------------------------------------------------------------------------
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// (c) Conditional filter — DB write must exclude same-user claims
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// ---------------------------------------------------------------------------
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describe('applyClaim — conditional filter', () => {
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it('includes claimerId $ne the acting user in the updateOne filter', async () => {
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const ticket = makeTicket({ claimerId: null });
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const mockUpdateOne = vi.fn().mockResolvedValue({ modifiedCount: 0 });
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const interaction = makeInteraction('staff-001');
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await applyClaim(interaction, ticket, {}, makeBtn(), makeBtn(), 'Staff Member', makeGuild(), { updateOne: mockUpdateOne }, vi.fn());
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const [filter] = mockUpdateOne.mock.calls[0];
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expect(filter).toMatchObject({
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gmailThreadId: 'discord-test-001',
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claimerId: { $ne: 'staff-001' }
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});
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});
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});
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// ---------------------------------------------------------------------------
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// (d) Tier captured at claim time
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// ---------------------------------------------------------------------------
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describe('applyClaim — tier captured at claim time', () => {
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it('passes the ticket with escalationTier=1 when the ticket is escalated', async () => {
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const ticket = makeTicket({ escalationTier: 1, claimerId: null });
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const mockUpdateOne = vi.fn().mockResolvedValue({ modifiedCount: 1 });
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const mockRecord = vi.fn();
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const interaction = makeInteraction('staff-001');
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await applyClaim(interaction, ticket, {}, makeBtn(), makeBtn(), 'Staff Member', makeGuild(), { updateOne: mockUpdateOne }, mockRecord);
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const [, , payload] = mockRecord.mock.calls[0];
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expect(payload.ticket.escalationTier).toBe(1);
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});
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it('passes the ticket with escalationTier=0 for a non-escalated ticket', async () => {
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const ticket = makeTicket({ escalationTier: 0, claimerId: null });
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const mockUpdateOne = vi.fn().mockResolvedValue({ modifiedCount: 1 });
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const mockRecord = vi.fn();
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const interaction = makeInteraction('staff-001');
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await applyClaim(interaction, ticket, {}, makeBtn(), makeBtn(), 'Staff Member', makeGuild(), { updateOne: mockUpdateOne }, mockRecord);
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const [, , payload] = mockRecord.mock.calls[0];
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expect(payload.ticket.escalationTier).toBe(0);
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});
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});
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