enqueueMove called channel.setParent(categoryId, { lockPermissions: true }).
discord.js's default for setParent is also true. With lockPermissions: true,
Discord re-syncs the channel's permission overwrites to match the new
parent category — so the explicit per-user allows set at ticket creation
(creator) and via /add (extra members) got wiped on every escalate,
de-escalate, and /move. The creator literally lost View Channel on their
own ticket the moment staff hit Escalate.
Flip to lockPermissions: false so the existing channel-level overwrites
are preserved across the parent change. Inheritance still applies for
anything the channel doesn't override — and the deny-@everyone /
role-allow set at creation continues to gate access correctly.
Affects every caller of enqueueMove:
- handlers/commands/escalation.js runEscalation
- handlers/commands/escalation.js runDeescalation
- handlers/commands/index.js handleMove (/move)
indifferentketchup
2152544d09