116 lines
3.8 KiB
JavaScript
116 lines
3.8 KiB
JavaScript
/**
|
||
* Discord messageCreate handler – forwards staff replies to Gmail.
|
||
*/
|
||
const { mongoose } = require('../db-connection');
|
||
const { CONFIG } = require('../config');
|
||
const { extractRawEmail } = require('../utils');
|
||
const { getGmailClient, sendGmailReply } = require('../services/gmail');
|
||
const { updateTicketActivity } = require('../services/tickets');
|
||
const { getNotifyDm } = require('../services/staffSettings');
|
||
const { pingStaffChannel } = require('../services/staffChannel');
|
||
const { notifyStaffOfReply } = require('../services/staffNotifications');
|
||
|
||
const Ticket = mongoose.model('Ticket');
|
||
|
||
/**
|
||
* Handle a Discord message in a ticket channel → relay to Gmail (email tickets only).
|
||
*/
|
||
async function handleDiscordReply(m) {
|
||
if (m.author.bot || m.interaction) return;
|
||
|
||
const ticket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
|
||
if (!ticket) return;
|
||
|
||
if (ticket.claimerId && m.author.id !== ticket.claimerId && ticket.staffChannelId) {
|
||
try {
|
||
const staffChan = await m.guild.channels.fetch(ticket.staffChannelId).catch(() => null);
|
||
if (staffChan) {
|
||
await pingStaffChannel(staffChan, ticket.claimerId, m);
|
||
}
|
||
const dmEnabled = await getNotifyDm(ticket.claimerId);
|
||
if (dmEnabled) {
|
||
const staffMember = await m.guild.members.fetch(ticket.claimerId).catch(() => null);
|
||
if (staffMember) {
|
||
const jumpLink = `https://discord.com/channels/${m.guild.id}/${m.channel.id}/${m.id}`;
|
||
await staffMember
|
||
.send(
|
||
`New customer reply in **${m.channel.name}**:\n> ${m.content.slice(0, 300)}\n[Jump to message](${jumpLink})`
|
||
)
|
||
.catch(() => {});
|
||
}
|
||
}
|
||
} catch (e) {
|
||
console.error('Staff ping error:', e);
|
||
}
|
||
}
|
||
|
||
// Notify claiming staff if a non-staff user replied (works for both Discord and email tickets)
|
||
if (ticket.claimerId) {
|
||
const guild = m.guild;
|
||
const member = await guild.members.fetch(m.author.id).catch(() => null);
|
||
const isStaff = member && CONFIG.ROLE_ID_TO_PING && member.roles.cache.has(CONFIG.ROLE_ID_TO_PING);
|
||
if (!isStaff) {
|
||
const freshTicket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
|
||
if (freshTicket) {
|
||
await notifyStaffOfReply(guild, freshTicket, m).catch(e => console.error('notifyStaffOfReply:', e));
|
||
}
|
||
}
|
||
}
|
||
|
||
const discordUser = m.member?.displayName || m.author.username;
|
||
|
||
if (ticket.gmailThreadId.startsWith('discord-')) {
|
||
return;
|
||
}
|
||
|
||
// Email tickets: send reply via Gmail.
|
||
try {
|
||
const gmail = getGmailClient();
|
||
const thread = await gmail.users.threads.get({
|
||
userId: 'me',
|
||
id: ticket.gmailThreadId
|
||
});
|
||
|
||
const last = [...thread.data.messages].reverse().find(msg => {
|
||
const from =
|
||
msg.payload.headers.find(h => h.name === 'From')?.value || '';
|
||
return !from.toLowerCase().includes(CONFIG.MY_EMAIL);
|
||
});
|
||
|
||
if (!last) return;
|
||
|
||
let recipient =
|
||
last.payload.headers.find(h => h.name === 'From')?.value || '';
|
||
const replyTo =
|
||
last.payload.headers.find(h => h.name === 'Reply-To')?.value;
|
||
if (replyTo) recipient = replyTo;
|
||
|
||
const subject =
|
||
last.payload.headers.find(h => h.name === 'Subject')?.value ||
|
||
'Support';
|
||
const msgId =
|
||
last.payload.headers.find(h => h.name === 'Message-ID')?.value;
|
||
|
||
const recipientEmail = extractRawEmail(recipient).toLowerCase();
|
||
if (!recipientEmail || recipientEmail === CONFIG.MY_EMAIL) {
|
||
console.warn('Bad recipient for reply:', recipientEmail);
|
||
return;
|
||
}
|
||
|
||
await sendGmailReply(
|
||
ticket.gmailThreadId,
|
||
m.content,
|
||
recipientEmail,
|
||
subject,
|
||
discordUser,
|
||
msgId
|
||
);
|
||
|
||
await updateTicketActivity(ticket.gmailThreadId);
|
||
} catch (e) {
|
||
console.error('REPLY ERROR:', e);
|
||
}
|
||
}
|
||
|
||
module.exports = { handleDiscordReply };
|