Event-sourced tracking of staff/ticket lifecycle actions, plus a /stats command. Foundation for a future tickets-website analytics dashboard. Data: - StaffAction model (event log) + Ticket.game / Ticket.closedAt - STATS_ADMIN_IDS config (who may view others' stats) Recording (fire-and-forget, idempotent on real state transitions): - claim, response (channel reply + /response send), escalate, de-escalate, transfer, close (4 sites), reopen — each denormalizes ticketType, tier, priority, game, requester (senderEmail / creatorId), guildId - close events carry closerType / resolverId (claimer credit) / wasClaimed; transfer carries fromId / toId; reopen stamps resolverId - conditional close transition helper (atomic open->closed + closedAt) shared by all four close paths Query + command: - pure period parser (presets + free-text) and stats shaper (per-metric keys) - command-aware autocomplete dispatch - /stats: period (autocomplete) + member (admin-gated) + source (all/email/ discord), ManageMessages + staff-role gated, ephemeral, tier-labeled embed 288+ unit tests; timing/busiest-times data is collected but displayed later.
174 lines
6.2 KiB
JavaScript
174 lines
6.2 KiB
JavaScript
/**
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* /response (saved tags) and its autocomplete.
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*
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* /response is itself a router over its subcommands:
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* send / create / edit / delete / list
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* The autocomplete handler also lives here since the only autocompleting
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* slash command is /response.
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*/
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const {
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ActionRowBuilder,
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ButtonBuilder,
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ButtonStyle,
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EmbedBuilder,
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MessageFlags
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} = require('discord.js');
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const { mongoose } = require('../../db-connection');
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const { CONFIG } = require('../../config');
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const { replaceVariables } = require('../../utils');
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const { logError } = require('../../services/debugLog');
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const { recordAction } = require('../../services/staffStats');
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const Tag = mongoose.model('Tag');
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const Ticket = mongoose.model('Ticket');
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async function handleResponse(interaction) {
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const subcommand = interaction.options.getSubcommand();
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const handler = RESPONSE_SUBCOMMANDS[subcommand];
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if (!handler) return;
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try {
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await handler(interaction);
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} catch (err) {
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logError('response-command', err, interaction).catch(() => {});
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const errorMsg = '❌ An error occurred while processing the response command.';
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if (interaction.deferred) {
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await interaction.editReply(errorMsg);
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} else {
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await interaction.reply({ content: errorMsg, flags: MessageFlags.Ephemeral });
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}
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}
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}
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async function handleResponseSend(interaction, _TagModel, _TicketModel, _recordAction) {
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const TTag = _TagModel || Tag;
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const TTicket = _TicketModel || Ticket;
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const record = _recordAction || recordAction;
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const name = interaction.options.getString('name');
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const tag = await TTag.findOne({ name }).lean();
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if (!tag) {
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return interaction.reply({ content: `❌ Tag "${name}" not found.`, flags: MessageFlags.Ephemeral });
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}
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const ticket = await TTicket.findOne({ discordThreadId: interaction.channel.id }).lean();
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const context = {
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ticket: ticket || {},
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staff: {
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username: interaction.user.username,
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displayName: interaction.member?.displayName,
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mention: interaction.user.toString()
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},
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guild: interaction.guild
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};
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const content = replaceVariables(tag.content, context);
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await TTag.updateOne({ name }, { $inc: { useCount: 1 } });
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// Tag bodies are staff-authored but may include variable substitutions from user/ticket data.
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// Disable mention parsing so a `@everyone` in a tag body never pings.
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await interaction.reply({ content, allowedMentions: { parse: [] } });
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if (ticket) {
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record(interaction.user.id, 'response', { ticket, guildId: interaction.guild?.id });
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}
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}
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async function handleResponseCreate(interaction) {
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const name = interaction.options.getString('name');
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const content = interaction.options.getString('content');
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try {
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await Tag.create({ name, content, createdBy: interaction.user.id });
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await interaction.reply({ content: `✅ Tag "${name}" created successfully.`, flags: MessageFlags.Ephemeral });
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} catch (err) {
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if (err.code === 11000 || err.message?.includes('duplicate')) {
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await interaction.reply({ content: `❌ Tag "${name}" already exists.`, flags: MessageFlags.Ephemeral });
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} else {
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logError('tag-create', err, interaction).catch(() => {});
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await interaction.reply({ content: '❌ Failed to create tag.', flags: MessageFlags.Ephemeral });
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}
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}
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}
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async function handleResponseEdit(interaction) {
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const name = interaction.options.getString('name');
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const content = interaction.options.getString('content');
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try {
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const result = await Tag.updateOne({ name }, { $set: { content } });
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if (result.matchedCount === 0) {
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await interaction.reply({ content: `❌ Tag "${name}" not found.`, flags: MessageFlags.Ephemeral });
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} else {
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await interaction.reply({ content: `✅ Tag "${name}" updated successfully.`, flags: MessageFlags.Ephemeral });
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}
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} catch (err) {
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logError('tag-edit', err, interaction).catch(() => {});
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await interaction.reply({ content: '❌ Failed to edit tag.', flags: MessageFlags.Ephemeral });
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}
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}
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async function handleResponseDelete(interaction) {
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const name = interaction.options.getString('name');
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// Use :: delimiter so tag names with underscores parse correctly (Discord customId max 100 chars).
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const customId = `confirm_delete_tag::${name}`.slice(0, 100);
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const confirmRow = new ActionRowBuilder().addComponents(
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new ButtonBuilder()
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.setCustomId(customId)
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.setLabel('Yes, Delete Tag')
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.setStyle(ButtonStyle.Danger),
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new ButtonBuilder()
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.setCustomId('cancel_delete_tag')
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.setLabel('Cancel')
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.setStyle(ButtonStyle.Secondary)
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);
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return interaction.reply({
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content: `⚠️ Are you sure you want to delete the tag "${name}"? This action cannot be undone.`,
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components: [confirmRow],
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flags: MessageFlags.Ephemeral
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});
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}
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async function handleResponseList(interaction) {
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await interaction.deferReply({ flags: MessageFlags.Ephemeral });
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const tags = await Tag.find().sort({ useCount: -1 }).select('name useCount').lean();
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if (!tags || tags.length === 0) {
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return interaction.editReply({ content: '📋 No tags available.' });
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}
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const embed = new EmbedBuilder()
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.setTitle('📋 Available Saved Responses')
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.setDescription(
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tags.map((t, i) => `${i + 1}. **${t.name}** (used ${t.useCount || 0}x)`).join('\n')
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)
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.setColor(CONFIG.EMBED_COLOR_INFO)
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.setFooter({ text: `Total: ${tags.length} tags` });
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await interaction.editReply({ embeds: [embed] });
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}
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const RESPONSE_SUBCOMMANDS = {
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send: handleResponseSend,
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create: handleResponseCreate,
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edit: handleResponseEdit,
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delete: handleResponseDelete,
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list: handleResponseList
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};
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/** Autocomplete handler for /response. Routed here by the dispatcher in index.js. */
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async function handleAutocomplete(interaction) {
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const subcommand = interaction.options.getSubcommand();
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if (!['send', 'edit', 'delete'].includes(subcommand)) return;
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const focusedValue = interaction.options.getFocused();
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const tags = await Tag.find().sort({ name: 1 }).select('name').lean();
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const filtered = tags
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.filter(t => t.name.toLowerCase().includes(focusedValue.toLowerCase()))
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.slice(0, 25)
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.map(t => ({ name: t.name, value: t.name }));
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await interaction.respond(filtered);
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}
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module.exports = { handleResponse, handleAutocomplete, handleResponseSend };
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