indifferentketchup
2ccdbf72aa
Inbound: - Gmail poll query is:unread in:inbox (was category:primary, which matched nothing on a no-tabs Workspace inbox) Outbound email: - Closed/escalation auto-emails editable via TICKET_CLOSE_MESSAGE and new TICKET_ESCALATION_EMAIL_MESSAGE; drop the staff signature from closing emails - Replies quote the customer's latest message (gmail_quote markup so clients collapse it), embed custom emoji inline via CID attachment, and strip Discord role mentions - Tagline spacing fix in the company signature Discord side: - Suppress all mentions in log + transcript posts (no more pinging on close) - Drop the staff-role ping from new-ticket and follow-up notifications - Ticket channels inherit category permissions instead of setting per-channel overwrites (removes the Manage Roles requirement) Gmail folders: - Folder/label routing (gmailLabels.js) with /folder; close files to Complete Config: - Remove ~56 stale .env keys for long-removed features; refresh stale copy Docs: - Design specs for folder routing, email-flow toggle, and per-staff metrics
101 lines
3.2 KiB
JavaScript
101 lines
3.2 KiB
JavaScript
/**
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* Structured logging service – posts embeds to dedicated Discord channels.
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* Call setClient(client) from the main bot on ready so logs can be posted.
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*/
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const { EmbedBuilder } = require('discord.js');
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const { CONFIG } = require('../config');
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let client = null;
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function setClient(c) {
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client = c;
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}
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// --- PII redaction ---
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// Email addresses (loose regex — covers most RFC 5321 local parts that show up
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// in support traffic) and Discord snowflakes (18–20 digit numeric IDs) get
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// redacted before stack/message text reaches the debug channel. Both can land
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// in error stacks via senderEmail interpolation, channel IDs in error
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// messages, etc. — redacting at the boundary keeps the debug channel useful
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// for triage without leaking customer addresses or staff member IDs.
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const EMAIL_REDACT_RE = /[\w.+-]+@[\w.-]+\.\w+/g;
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const SNOWFLAKE_REDACT_RE = /\b\d{18,20}\b/g;
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function redactPII(s) {
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if (s == null) return '';
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return String(s)
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.replace(EMAIL_REDACT_RE, '[EMAIL_REDACTED]')
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.replace(SNOWFLAKE_REDACT_RE, '[ID_REDACTED]');
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}
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// --- Helpers ---
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async function sendToChannel(channelId, embed, overrideClient) {
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const c = overrideClient || client;
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if (!c || !channelId) return;
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try {
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const channel = await c.channels.fetch(channelId);
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if (channel) await channel.send({ embeds: [embed], allowedMentions: { parse: [] } });
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} catch (_) {
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// ignore send failures
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}
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}
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// --- logError (backwards-compatible) ---
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async function logError(context, error, interaction = null, overrideClient = null) {
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const c = overrideClient || client;
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if (!c || !CONFIG.DEBUGGING_CHANNEL_ID) return;
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try {
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const channel = await c.channels.fetch(CONFIG.DEBUGGING_CHANNEL_ID);
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const userLine = interaction?.user?.tag
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? `User: ${interaction.user.tag}\n`
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: '';
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const commandLine = (interaction?.commandName || interaction?.customId)
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? `Command/Button: ${interaction.commandName || interaction.customId}\n`
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: '';
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const message = redactPII(error.message || String(error));
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const stack = redactPII(error.stack || error.message || String(error)).slice(0, 1500);
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await channel.send({
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content: `\`[${context}]\` ${message}\n${userLine}${commandLine}\n\`\`\`${stack}\`\`\``,
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allowedMentions: { parse: [] }
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});
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} catch (_) {
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// ignore send failures
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}
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}
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// --- logWarn ---
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async function logWarn(context, message, overrideClient = null) {
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const embed = new EmbedBuilder()
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.setTitle(`Warning: ${context}`)
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.setDescription(redactPII(String(message)).slice(0, 4000))
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.setColor(0xFFFF00)
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.setTimestamp();
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await sendToChannel(CONFIG.DEBUGGING_CHANNEL_ID, embed, overrideClient);
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}
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// --- logTicketEvent ---
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async function logTicketEvent(action, fields, interaction = null) {
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const embed = new EmbedBuilder()
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.setTitle(action)
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.setColor(CONFIG.EMBED_COLOR_INFO || 0x1e2124)
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.addFields(fields.map(f => ({ name: f.name, value: String(f.value).slice(0, 1024), inline: f.inline ?? true })))
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.setTimestamp();
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if (interaction?.user?.tag) {
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embed.setFooter({ text: interaction.user.tag });
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}
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await sendToChannel(CONFIG.LOGGING_CHANNEL_ID, embed, interaction?.client);
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}
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module.exports = {
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setClient,
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logError,
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logWarn,
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logTicketEvent
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};
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