indifferentketchup
6bae3e79b1
- Reply-cycle auto-advance: staff reply files the thread to "Awaiting Reply", a customer response files it to "Needs Response" (new GMAIL_LABEL_AWAITING_REPLY / GMAIL_LABEL_NEEDS_RESPONSE labels + autoAdvanceFolder, which only moves threads still in the auto-cycle and leaves hand-filed folders alone) - /forward: forward a ticket's email to another address (handlers/commands/forward.js + forward composition in services/gmail.js) - Tests for the auto-advance cycle; label fixtures updated for the new labels
538 lines
20 KiB
JavaScript
538 lines
20 KiB
JavaScript
/**
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* Gmail service – OAuth client, send reply, send ticket-closed/notification emails.
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*/
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const { google } = require('googleapis');
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const { CONFIG } = require('../config');
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const { extractRawEmail, escapeHtml, getCleanBody } = require('../utils');
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const { getStaffSignatureBlocks } = require('./staffSignature');
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const { logError } = require('./debugLog');
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const { readEnvFile } = require('./configPersistence');
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function sanitizeHeaderValue(v) { return String(v || '').replace(/[\r\n]+/g, ' ').trim(); }
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const EMAIL_RE = /^[^@\s]+@[^@\s]+$/;
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function buildCompanySigHtml() {
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const safeLogoUrl = escapeHtml(CONFIG.LOGO_URL || '');
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return `
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<table border="0" cellpadding="0" cellspacing="0" style="margin-top: 16px;">
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<tr>
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<td style="padding-right: 12px; vertical-align: top;">
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${safeLogoUrl ? `<img src="${safeLogoUrl}" width="65" alt="Indifferent Broccoli">` : ''}
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</td>
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<td style="border-left: 1px solid #ddd; padding-left: 12px; vertical-align: top; font-size: 13px; color: #333;">
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Indifferent Broccoli Support<br>
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<a href="https://indifferentbroccoli.com/">https://indifferentbroccoli.com/</a><br>
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Join us on <a href="https://discord.gg/2vmfrrtvJY">Discord</a><br>
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<em>Host your own game server. Or not... we don't care.</em>
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</td>
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</tr>
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</table>`;
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}
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function buildCompanySigText() {
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return [
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'Indifferent Broccoli Support',
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'https://indifferentbroccoli.com/',
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'Join us on Discord: https://discord.gg/2vmfrrtvJY',
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"Host your own game server. Or not... we don't care."
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].join('\n');
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}
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function getGmailClient() {
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const auth = new google.auth.OAuth2(
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process.env.GOOGLE_CLIENT_ID,
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process.env.GOOGLE_CLIENT_SECRET
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);
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auth.setCredentials({ refresh_token: CONFIG.REFRESH_TOKEN });
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return google.gmail({ version: 'v1', auth });
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}
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/**
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* Re-read REFRESH_TOKEN from .env, update in-memory config, and probe Google.
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* Used by the internal /gmail/reload endpoint so an occasional re-auth (the
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* OAuth app is published, so the token is long-lived — re-auth is only needed
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* on revoke/password-change, not on a schedule) does not require a full
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* container restart.
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*
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* Throws if the env file is missing the token, or if the probe call (getProfile)
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* fails — the caller surfaces the error so the UI can see why.
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*/
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async function reloadGmailClient() {
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const envMap = readEnvFile();
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const newToken = envMap.get('REFRESH_TOKEN');
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if (!newToken) {
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const err = new Error('REFRESH_TOKEN not set in .env');
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err.code = 'ENOTOKEN';
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throw err;
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}
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process.env.REFRESH_TOKEN = newToken;
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CONFIG.REFRESH_TOKEN = newToken;
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const gmail = getGmailClient();
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const profile = await gmail.users.getProfile({ userId: 'me' });
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return { emailAddress: profile.data.emailAddress };
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}
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// Fetch the first message's Subject + Message-ID from a Gmail thread, used to
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// derive a faithful Re: subject and a proper In-Reply-To/References header.
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async function fetchThreadSubjectAndMsgId(gmail, threadId) {
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try {
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const thread = await gmail.users.threads.get({ userId: 'me', id: threadId });
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const firstMsg = (thread.data.messages || [])[0];
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const headers = firstMsg?.payload?.headers || [];
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return {
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subject: headers.find(h => h.name === 'Subject')?.value || null,
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msgId: sanitizeHeaderValue(headers.find(h => h.name === 'Message-ID')?.value) || null
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};
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} catch (_) {
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return { subject: null, msgId: null };
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}
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}
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// Strip leading "Re:" variants and re-prepend a single one, then RFC 2047 encode.
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function encodeReplySubject(baseSubject) {
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const stripped = String(baseSubject).replace(/^(?:\s*Re\s*:\s*)+/i, '');
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const safe = sanitizeHeaderValue(`Re: ${stripped}`);
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return `=?utf-8?B?${Buffer.from(safe).toString('base64')}?=`;
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}
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// Compose and send a multipart/alternative reply on an existing Gmail thread.
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// Build the "On <date>, <sender> wrote:" attribution line for a quoted reply.
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function formatQuoteAttribution(quote) {
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const who = (quote.from || '').trim() || 'the sender';
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const when = (quote.date || '').trim();
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return when ? `On ${when}, ${who} wrote:` : `${who} wrote:`;
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}
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// Plain-text quoted block: attribution + each original line prefixed with "> ".
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// Returns null when there is nothing to quote.
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function buildQuoteText(quote) {
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if (!quote || !(quote.body || '').trim()) return null;
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const quoted = quote.body.replace(/\r\n/g, '\n').split('\n').map(l => `> ${l}`).join('\n');
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return `${formatQuoteAttribution(quote)}\n${quoted}`;
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}
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// HTML quoted block. Mirrors Gmail's own reply markup (gmail_quote / gmail_attr
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// classes + the standard blockquote styling) so receiving clients recognize it
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// as quoted content and collapse it behind the "•••" toggle. Body is
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// attacker-controlled email content — escapeHtml it.
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function buildQuoteHtml(quote) {
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if (!quote || !(quote.body || '').trim()) return '';
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const attribution = escapeHtml(formatQuoteAttribution(quote));
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const quotedHtml = escapeHtml(quote.body.replace(/\r\n/g, '\n')).replace(/\n/g, '<br>');
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return `<div class="gmail_quote">` +
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`<div dir="ltr" class="gmail_attr">${attribution}<br></div>` +
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`<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex;">${quotedHtml}</blockquote>` +
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`</div>`;
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}
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// Discord custom emoji token: <:name:id> (static) or <a:name:id> (animated).
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const DISCORD_EMOJI_RE = /<(a?):(\w+):(\d+)>/g;
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// Same token after escapeHtml has turned the angle brackets into entities.
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const DISCORD_EMOJI_RE_ESCAPED = /<(a?):(\w+):(\d+)>/g;
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// Plain-text: collapse a custom-emoji token to its :name: shortcode.
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function discordEmojiToText(s) {
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return (s || '').replace(DISCORD_EMOJI_RE, (_m, _anim, name) => `:${name}:`);
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}
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// Collect the distinct custom emoji referenced in a message.
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function collectDiscordEmojis(s) {
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const seen = new Map();
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for (const m of (s || '').matchAll(DISCORD_EMOJI_RE)) {
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const [, anim, name, id] = m;
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if (!seen.has(id)) seen.set(id, { id, name, ext: anim ? 'gif' : 'png' });
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}
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return [...seen.values()];
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}
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// Fetch one emoji's bytes from Discord's CDN for inline (cid:) embedding.
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// Returns null on any failure so the caller can fall back to a remote <img>.
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async function fetchEmojiInline(emoji) {
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try {
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const res = await fetch(`https://cdn.discordapp.com/emojis/${emoji.id}.${emoji.ext}`);
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if (!res.ok) return null;
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const base64 = Buffer.from(await res.arrayBuffer()).toString('base64');
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return { ...emoji, base64, cid: `emoji-${emoji.id}@broccolini` };
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} catch {
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return null;
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}
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}
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// HTML: escape first (body is staff-authored but treated as untrusted), then
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// swap the now-escaped emoji tokens for an inline <img>. Prefer a cid: reference
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// (embedded part, always renders); fall back to Discord's CDN when not embedded.
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// The id is digits-only and name is \w+, so neither can break out of the attribute.
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function messageTextToHtml(s, cidById = {}) {
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return escapeHtml(s || '')
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.replace(DISCORD_EMOJI_RE_ESCAPED, (_m, anim, name, id) => {
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const ext = anim ? 'gif' : 'png';
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const src = cidById[id] ? `cid:${cidById[id]}` : `https://cdn.discordapp.com/emojis/${id}.${ext}`;
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return `<img src="${src}" alt=":${name}:" ` +
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`width="20" height="20" style="vertical-align: middle;">`;
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})
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.replace(/\n/g, '<br>');
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}
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// Strip Discord role mentions (<@&id>) — internal staff pings like @broccolini
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// that mean nothing to an email recipient. Collapse the whitespace left behind.
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function stripRoleMentions(s) {
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return (s || '')
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.replace(/<@&\d+>/g, '')
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.replace(/[^\S\r\n]{2,}/g, ' ')
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.replace(/[^\S\r\n]+\n/g, '\n')
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.trim();
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}
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async function sendThreadedEmail(gmail, { threadId, recipient, encodedSubject, msgId, messageText, userId, quote = null }) {
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const sigBlocks = userId ? await getStaffSignatureBlocks(userId) : { text: '', html: '' };
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const safeStaffSigHtml = sigBlocks.html ? sigBlocks.html.replace(/\n/g, '<br>') : '';
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const safeStaffSigText = sigBlocks.text;
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const cleanText = stripRoleMentions(messageText);
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// Embed any custom emoji inline (cid:) so they render without the recipient
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// having to load remote images. Failed fetches fall back to a remote <img>.
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const inlineEmojis = (await Promise.all(collectDiscordEmojis(cleanText).map(fetchEmojiInline))).filter(Boolean);
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const cidById = {};
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for (const e of inlineEmojis) cidById[e.id] = e.cid;
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const quoteHtml = buildQuoteHtml(quote);
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const htmlBody = `
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<div style="font-family: sans-serif; font-size: 14px; color: #333;">
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<p>${messageTextToHtml(cleanText, cidById)}</p>
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${safeStaffSigHtml ? `<p style="margin: 10px 0;">${safeStaffSigHtml}</p>` : ''}
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${buildCompanySigHtml()}
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${quoteHtml ? `<br><br>${quoteHtml}` : ''}
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</div>`;
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const plainBody = [discordEmojiToText(cleanText)];
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if (safeStaffSigText) plainBody.push('', safeStaffSigText);
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plainBody.push('', ...buildCompanySigText().split('\n'));
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const quoteText = buildQuoteText(quote);
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if (quoteText) plainBody.push('', '', quoteText);
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const stamp = Date.now().toString(16);
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const altBoundary = 'alt_' + stamp;
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const altPart = [
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`--${altBoundary}`,
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'Content-Type: text/plain; charset="UTF-8"',
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'',
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...plainBody,
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'',
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`--${altBoundary}`,
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'Content-Type: text/html; charset="UTF-8"',
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'',
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htmlBody,
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'',
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`--${altBoundary}--`
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];
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// With no inline images the message stays a plain multipart/alternative.
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// With them, wrap the alternative + image parts in a multipart/related.
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let topContentType;
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let bodyLines;
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if (inlineEmojis.length) {
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const relBoundary = 'rel_' + stamp;
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topContentType = `multipart/related; boundary="${relBoundary}"`;
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bodyLines = [
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`--${relBoundary}`,
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`Content-Type: multipart/alternative; boundary="${altBoundary}"`,
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'',
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...altPart,
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''
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];
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for (const e of inlineEmojis) {
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bodyLines.push(
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`--${relBoundary}`,
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`Content-Type: image/${e.ext === 'gif' ? 'gif' : 'png'}`,
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'Content-Transfer-Encoding: base64',
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`Content-ID: <${e.cid}>`,
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`Content-Disposition: inline; filename="${e.name}.${e.ext}"`,
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'',
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...(e.base64.match(/.{1,76}/g) || []),
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''
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);
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}
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bodyLines.push(`--${relBoundary}--`);
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} else {
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topContentType = `multipart/alternative; boundary="${altBoundary}"`;
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bodyLines = altPart;
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}
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const headers = [
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`From: ${sanitizeHeaderValue(CONFIG.MY_EMAIL)}`,
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`To: ${recipient}`,
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`Subject: ${encodedSubject}`,
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msgId && `In-Reply-To: ${msgId}`,
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msgId && `References: ${msgId}`,
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'MIME-Version: 1.0',
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`Content-Type: ${topContentType}`
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].filter(Boolean);
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const raw = Buffer.from([...headers, '', ...bodyLines].join('\r\n'))
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.toString('base64')
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.replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, '');
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await gmail.users.messages.send({ userId: 'me', requestBody: { raw, threadId } });
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}
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// Resolve and validate a customer recipient from a ticket's senderEmail.
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// Returns null and logs if invalid or self-addressed.
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function resolveCustomerRecipient(ticket, context) {
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const recipientEmail = sanitizeHeaderValue(extractRawEmail(ticket.senderEmail || '')).toLowerCase();
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if (!recipientEmail || recipientEmail === CONFIG.MY_EMAIL) return null;
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if (!EMAIL_RE.test(recipientEmail)) {
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logError(`${context}: invalid recipient`, new Error(`Rejected: ${recipientEmail}`)).catch(() => {});
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return null;
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}
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return recipientEmail;
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}
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async function sendTicketClosedEmail(ticket, closerName, userId = null) {
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try {
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const recipient = resolveCustomerRecipient(ticket, 'sendTicketClosedEmail');
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if (!recipient) return;
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const gmail = getGmailClient();
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const { subject, msgId } = await fetchThreadSubjectAndMsgId(gmail, ticket.gmailThreadId);
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const encodedSubject = encodeReplySubject(subject || ticket.subject || 'Support');
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// Editable via TICKET_CLOSE_MESSAGE in .env. Supports a {closer_name}
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// placeholder and \n for line breaks.
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const messageText = (CONFIG.TICKET_CLOSE_MESSAGE || '')
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.replace(/\\n/g, '\n')
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.replace(/\{closer_name\}/g, closerName);
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// Closing emails intentionally omit the staff signature (userId left out)
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// — only the resolution message and the company signature go out.
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await sendThreadedEmail(gmail, {
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threadId: ticket.gmailThreadId,
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recipient,
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encodedSubject,
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msgId,
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messageText
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});
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} catch (err) {
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console.error('Ticket closed email error:', err);
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}
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}
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/**
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* Send a notification email in the ticket thread (e.g. escalation, high-priority).
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* @param {Object} ticket - Ticket with gmailThreadId, senderEmail, subject
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* @param {string} messageBody - Plain or HTML message body
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* @param {string} [userId] - Discord user ID for signature (optional)
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*/
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async function sendTicketNotificationEmail(ticket, messageBody, userId = null) {
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try {
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const recipient = resolveCustomerRecipient(ticket, 'sendTicketNotificationEmail');
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if (!recipient) return;
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const gmail = getGmailClient();
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const { subject, msgId } = await fetchThreadSubjectAndMsgId(gmail, ticket.gmailThreadId);
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const encodedSubject = encodeReplySubject(subject || ticket.subject || 'Support');
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await sendThreadedEmail(gmail, {
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threadId: ticket.gmailThreadId,
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recipient,
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encodedSubject,
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msgId,
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messageText: messageBody,
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userId
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});
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} catch (err) {
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console.error('Ticket notification email error:', err);
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}
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}
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/**
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* Send a Gmail reply on an existing thread. Caller supplies subject + messageId
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* (typically pulled from the latest non-self message in the thread).
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*/
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async function sendGmailReply(threadId, replyText, recipientEmail, subject, messageId, userId = null, quote = null) {
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const safeRecipient = sanitizeHeaderValue(extractRawEmail(recipientEmail || '')).toLowerCase();
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if (!EMAIL_RE.test(safeRecipient)) {
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logError('sendGmailReply: invalid recipient', new Error(`Rejected: ${safeRecipient}`)).catch(() => {});
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return null;
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}
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const gmail = getGmailClient();
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await sendThreadedEmail(gmail, {
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threadId,
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recipient: safeRecipient,
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encodedSubject: encodeReplySubject(subject || 'Support'),
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msgId: sanitizeHeaderValue(messageId) || null,
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messageText: replyText,
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userId,
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quote
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});
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}
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// Recursively collect attachment parts (those with a filename + attachmentId)
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// from a Gmail message payload, at any nesting depth.
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function collectAttachmentParts(payload) {
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const out = [];
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const walk = part => {
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if (!part) return;
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if (part.filename && part.body?.attachmentId) {
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out.push({
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filename: part.filename,
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mimeType: part.mimeType || 'application/octet-stream',
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attachmentId: part.body.attachmentId,
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size: part.body.size || 0
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});
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}
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if (part.parts) for (const p of part.parts) walk(p);
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};
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if (payload?.parts) for (const p of payload.parts) walk(p);
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else walk(payload);
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return out;
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}
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// Forward an entire ticket thread to a third party as a BRAND-NEW email.
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// The original customer is never looped in: To = target only, no Cc/Bcc, no
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// threadId, no In-Reply-To/References. Returns counts for the confirmation reply.
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const FORWARD_MAX_TOTAL_BYTES = 20 * 1024 * 1024; // ~20 MB attachment ceiling
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const FORWARD_DIVIDER = '-'.repeat(40);
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async function forwardThread(threadId, targetEmail, note = '') {
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const safeTarget = sanitizeHeaderValue(extractRawEmail(targetEmail || '')).toLowerCase();
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if (!EMAIL_RE.test(safeTarget)) {
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const err = new Error(`Invalid forward recipient: ${safeTarget || '(empty)'}`);
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err.code = 'EBADRECIPIENT';
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throw err;
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}
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const gmail = getGmailClient();
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const thread = await gmail.users.threads.get({ userId: 'me', id: threadId, format: 'full' });
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const messages = thread.data.messages || [];
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if (!messages.length) {
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const err = new Error('Thread has no messages to forward.');
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err.code = 'EEMPTY';
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throw err;
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}
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const firstHeaders = messages[0]?.payload?.headers || [];
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const baseSubject = firstHeaders.find(h => h.name === 'Subject')?.value || 'No subject';
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const fwdSubject = sanitizeHeaderValue(`Fwd: ${String(baseSubject).replace(/^(?:\s*Fwd\s*:\s*)+/i, '')}`);
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const encodedSubject = `=?utf-8?B?${Buffer.from(fwdSubject).toString('base64')}?=`;
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const textBlocks = [];
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const htmlBlocks = [];
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const attachments = [];
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let skipped = 0;
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let totalBytes = 0;
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for (const msg of messages) {
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const h = msg.payload?.headers || [];
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const from = h.find(x => x.name === 'From')?.value || 'Unknown';
|
||
const date = h.find(x => x.name === 'Date')?.value || '';
|
||
const body = (getCleanBody(msg.payload) || '').replace(/\r\n/g, '\n').trim();
|
||
|
||
textBlocks.push(`From: ${from}\nDate: ${date}\n\n${body}`);
|
||
htmlBlocks.push(
|
||
`<div style="margin-bottom:8px;color:#555;font-size:13px;">` +
|
||
`<strong>From:</strong> ${escapeHtml(from)}<br>` +
|
||
`<strong>Date:</strong> ${escapeHtml(date)}</div>` +
|
||
`<div>${escapeHtml(body).replace(/\n/g, '<br>')}</div>`
|
||
);
|
||
|
||
for (const att of collectAttachmentParts(msg.payload)) {
|
||
if (totalBytes + (att.size || 0) > FORWARD_MAX_TOTAL_BYTES) { skipped++; continue; }
|
||
try {
|
||
const res = await gmail.users.messages.attachments.get({
|
||
userId: 'me', messageId: msg.id, id: att.attachmentId
|
||
});
|
||
const std = (res.data.data || '').replace(/-/g, '+').replace(/_/g, '/');
|
||
const buf = Buffer.from(std, 'base64');
|
||
totalBytes += buf.length;
|
||
attachments.push({
|
||
filename: sanitizeHeaderValue(att.filename).replace(/"/g, ''),
|
||
mimeType: att.mimeType,
|
||
base64: buf.toString('base64')
|
||
});
|
||
} catch (_) {
|
||
skipped++;
|
||
}
|
||
}
|
||
}
|
||
|
||
const transcriptText = textBlocks.join(`\n\n${FORWARD_DIVIDER}\n\n`);
|
||
const transcriptHtml = htmlBlocks.join('<hr style="border:none;border-top:1px solid #ddd;margin:16px 0;">');
|
||
const noteText = note ? `${note}\n\n${FORWARD_DIVIDER}\n\n` : '';
|
||
const noteHtml = note
|
||
? `<p>${escapeHtml(note).replace(/\n/g, '<br>')}</p><hr style="border:none;border-top:1px solid #ddd;margin:16px 0;">`
|
||
: '';
|
||
|
||
const stamp = Date.now().toString(16);
|
||
const altBoundary = 'alt_' + stamp;
|
||
const altPart = [
|
||
`--${altBoundary}`,
|
||
'Content-Type: text/plain; charset="UTF-8"',
|
||
'',
|
||
noteText + transcriptText,
|
||
'',
|
||
`--${altBoundary}`,
|
||
'Content-Type: text/html; charset="UTF-8"',
|
||
'',
|
||
`<div style="font-family: sans-serif; font-size: 14px; color: #333;">${noteHtml}${transcriptHtml}</div>`,
|
||
'',
|
||
`--${altBoundary}--`
|
||
];
|
||
|
||
let topContentType;
|
||
let bodyLines;
|
||
if (attachments.length) {
|
||
const mixBoundary = 'mix_' + stamp;
|
||
topContentType = `multipart/mixed; boundary="${mixBoundary}"`;
|
||
bodyLines = [
|
||
`--${mixBoundary}`,
|
||
`Content-Type: multipart/alternative; boundary="${altBoundary}"`,
|
||
'',
|
||
...altPart,
|
||
''
|
||
];
|
||
for (const a of attachments) {
|
||
bodyLines.push(
|
||
`--${mixBoundary}`,
|
||
`Content-Type: ${a.mimeType}; name="${a.filename}"`,
|
||
'Content-Transfer-Encoding: base64',
|
||
`Content-Disposition: attachment; filename="${a.filename}"`,
|
||
'',
|
||
...(a.base64.match(/.{1,76}/g) || []),
|
||
''
|
||
);
|
||
}
|
||
bodyLines.push(`--${mixBoundary}--`);
|
||
} else {
|
||
topContentType = `multipart/alternative; boundary="${altBoundary}"`;
|
||
bodyLines = altPart;
|
||
}
|
||
|
||
// Deliberately omit threadId / In-Reply-To / References so this is a fresh
|
||
// conversation to the target only — the original sender is never in the loop.
|
||
const headers = [
|
||
`From: ${sanitizeHeaderValue(CONFIG.MY_EMAIL)}`,
|
||
`To: ${safeTarget}`,
|
||
`Subject: ${encodedSubject}`,
|
||
'MIME-Version: 1.0',
|
||
`Content-Type: ${topContentType}`
|
||
];
|
||
|
||
const raw = Buffer.from([...headers, '', ...bodyLines].join('\r\n'))
|
||
.toString('base64')
|
||
.replace(/\+/g, '-').replace(/\//g, '_').replace(/=+$/, '');
|
||
|
||
await gmail.users.messages.send({ userId: 'me', requestBody: { raw } });
|
||
|
||
return { messageCount: messages.length, attachmentCount: attachments.length, skipped };
|
||
}
|
||
|
||
module.exports = {
|
||
getGmailClient,
|
||
reloadGmailClient,
|
||
sendGmailReply,
|
||
sendTicketClosedEmail,
|
||
sendTicketNotificationEmail,
|
||
forwardThread
|
||
};
|