121 lines
4.1 KiB
JavaScript
121 lines
4.1 KiB
JavaScript
/**
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* Discord messageCreate handler – forwards staff replies to Gmail.
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*/
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const { mongoose } = require('../db-connection');
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const { CONFIG } = require('../config');
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const { extractRawEmail } = require('../utils');
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const { getGmailClient, sendGmailReply } = require('../services/gmail');
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const { updateTicketActivity } = require('../services/tickets');
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const { getNotifyDm } = require('../services/staffSettings');
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const { pingStaffChannel } = require('../services/staffChannel');
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const { notifyStaffOfReply } = require('../services/staffNotifications');
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const Ticket = mongoose.model('Ticket');
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/**
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* Handle a Discord message in a ticket channel → relay to Gmail (email tickets only).
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*/
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async function handleDiscordReply(m) {
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if (m.author.bot || m.interaction) return;
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const ticket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
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if (!ticket) return;
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if (ticket.claimerId && m.author.id !== ticket.claimerId && ticket.staffChannelId) {
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try {
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const staffChan = await m.guild.channels.fetch(ticket.staffChannelId).catch(() => null);
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if (staffChan) {
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await pingStaffChannel(staffChan, ticket.claimerId, m);
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}
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const dmEnabled = await getNotifyDm(ticket.claimerId);
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if (dmEnabled) {
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const staffMember = await m.guild.members.fetch(ticket.claimerId).catch(() => null);
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if (staffMember) {
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const jumpLink = `https://discord.com/channels/${m.guild.id}/${m.channel.id}/${m.id}`;
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await staffMember
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.send(
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`New customer reply in **${m.channel.name}**:\n> ${m.content.slice(0, 300)}\n[Jump to message](${jumpLink})`
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)
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.catch(() => {});
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}
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}
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} catch (e) {
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console.error('Staff ping error:', e);
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}
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}
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// Track whether last message is from staff or customer
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const memberForCheck = await m.guild.members.fetch(m.author.id).catch(() => null);
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const isStaffMember = memberForCheck && CONFIG.ROLE_ID_TO_PING && memberForCheck.roles.cache.has(CONFIG.ROLE_ID_TO_PING);
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Ticket.updateOne(
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{ discordThreadId: m.channel.id },
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{ $set: { lastMessageAuthorIsStaff: !!isStaffMember, lastActivity: new Date() } }
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).catch(() => {});
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// Notify claiming staff if a non-staff user replied (works for both Discord and email tickets)
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if (ticket.claimerId && !isStaffMember) {
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const guild = m.guild;
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const freshTicket = await Ticket.findOne({ discordThreadId: m.channel.id }).lean();
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if (freshTicket) {
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await notifyStaffOfReply(guild, freshTicket, m).catch(e => console.error('notifyStaffOfReply:', e));
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}
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}
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const discordUser = m.member?.displayName || m.author.username;
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if (ticket.gmailThreadId.startsWith('discord-')) {
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return;
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}
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// Email tickets: send reply via Gmail.
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try {
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const gmail = getGmailClient();
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const thread = await gmail.users.threads.get({
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userId: 'me',
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id: ticket.gmailThreadId
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});
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const last = [...thread.data.messages].reverse().find(msg => {
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const from =
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msg.payload.headers.find(h => h.name === 'From')?.value || '';
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return !from.toLowerCase().includes(CONFIG.MY_EMAIL);
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});
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if (!last) return;
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let recipient =
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last.payload.headers.find(h => h.name === 'From')?.value || '';
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const replyTo =
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last.payload.headers.find(h => h.name === 'Reply-To')?.value;
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if (replyTo) recipient = replyTo;
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const subject =
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last.payload.headers.find(h => h.name === 'Subject')?.value ||
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'Support';
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const msgId =
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last.payload.headers.find(h => h.name === 'Message-ID')?.value;
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const recipientEmail = extractRawEmail(recipient).toLowerCase();
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if (!recipientEmail || recipientEmail === CONFIG.MY_EMAIL) {
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console.warn('Bad recipient for reply:', recipientEmail);
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return;
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}
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await sendGmailReply(
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ticket.gmailThreadId,
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m.content,
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recipientEmail,
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subject,
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discordUser,
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msgId,
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m.author.id
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);
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await updateTicketActivity(ticket.gmailThreadId);
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} catch (e) {
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console.error('REPLY ERROR:', e);
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}
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}
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module.exports = { handleDiscordReply };
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